20/20 Eyeglass Superstore

Never have I ever!!! My son and I drove from Mount Dora to the office in Orange City. He had a 12:45 appointment. At @ 1:15, we heard a customer complaining about the doctor. Evidently, he left the building at 1:00 to serve his patients at the Winter Park office!!!

The customer was irate, of course, and was told the optometrist is an independent employee with no connection to 20/20. I questioned why the doctor wasn't concerned about his last two patients HERE and why we weren't notified sooner. I just got the rolling eyes from the office manager. I presume.

Somebody higher up on the chain needs to resolve this.

I have worn glasses my entire life. I purchased lenses in your Orange City Store in late February 2018. In late September I noticed a cloudy area on the inside edge of the left lens. I went to the Orange City Store and was told that the discoloration was my fault caused by "heat". I found this ridiculous.

Since the lenses are tinted, I was told that I could replace both lenses for $230 some dollars. I am very unhappy that you will not stand behind your lenses and will not do business with you again. You have lost a good customer over poor workmanship and customer service.

I made an appointment at 3:15 on 8/5/2017 for an eye exam with the additional screening for $20. When I arrived in the waiting area I was given multiple dirty looks by Dr. James A. Markle. At 3:30 a gentleman who told me his appointment was at 3pm was finally seen.

I figured I should have been next with my appointment being at 3:15 and my folder being the only one in the tray. A few moments later a woman, a couple and another gentleman arrived and their folders were added behind mine.

He briefly looked at my folder then angrily threw the folder back into the tray and saw all the other patients until there was no one left waiting but me. Dr. Markle made it very apparent that I was not welcome and he did not want to see me as a patient.

When I was finally taken into the exam room over one…

I purchased on April or may at the Orange City 20/20 Eyeglass store. They cost me more than 600.00 dollars.They broke and when i took them back. One of the employee said what happened. I said they fell down when i looked down. Then she said what happened before that? That was rude because nothing happened before that. She wad trying to blame me of something that i just told her happened (they felt down).

They replaced them after I hear all of their mean theories and make me feel guilty. I went back because they broke again. This time because they adjusted so much that when i close thew the middle part broke.

One more time i have to go there to listen to "i don't think these glasses are for you because you can not handle it). Now one more time. They broke and I not going to go there…

I am both shocked and completely dismayed by my experience with the “medical professionals,” at the 20/20 Eyeglass Superstore facility located at 1270 Saxon Blvd., Orange City, FL 32763. About a month and a half ago, my father, Russell DeFazio, who suffers from Alzheimer’s, began complaining that he was going blind in his left eye. He moved in with me and my husband last year, and I am also his legal guardian.

Concerned, I immediately made him appointment with the previously stated facility since that is where our family has been going for the last few years. I took him to the appointment on 6/8/2016, and explained to the staff that my father has Alzheimer’s. I also explained that he was hit by a car in September of last year, and stated that I was concerned about possible trauma. I…

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