Accor Hotels

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Nous avons acheté un séjour de 21 jours au Pullman Cayo Coco. Soit du 25 janvier au 12 février, et pouvoir ainsi fêter nos anniversaires de naissances. Nous avons été bien reçu comme d’habitude car on fait partie des clients fidèles à l’enseigne Pullman.

Malheureusement nous avons dû écouter notre séjour le 26 décembre au Pullman afin d’être transféré d’urgence à une autre enseigne soit au Grand Muthu! Et finir nos vacances dans des conditions plus favorables.

Avant de partir nous avons expliqué nos motifs et nous avons déposé une plainte écrite le jour de notre départ éminent au près du service à la clientèle du Pullman. Il est à noter que nous pas les seules personnes dans l’hôtel à trouver que le comportement du directeur n’est pas approprié.

Nous sommes au regret de…

The Mercure King George Square Brisbane refuse to be approachable with guest survey links. This review needs to reach them, it also needs to find someone who cares about the hotel business, hospitality, and loyalty programs. The below review will be posted on Tripadvisor and other avenues of social media.

The Mercure King George Square Brisbane.

The Good This is a very centrally located hotel and has appropriate amenities that would very well suit many people who have budget expectations. There is one or two staff in Goldenfinch restaurant which do their job with enthusiasm and aplomb. The rooftop bar is not an unpleasant space, except if it’s raining - you will get wet.

The Not So Good Having stayed (according to my profile ) 458 nights last year in an Accor branded property; obviously…

75 prepaid to Novotel Budapest with original booking date 16-18 May 2020. My request for further extension had been rejected, extension granted is 30 June 2022. Unfortunately with recent outbreak of Omicron few European countries still lock down and there are restrictions on crossing borders, which renders it impossible to proceed with travel plan involving multiple cross borders.

With current pandemic getting worse without any sign of recovery in short term, it is unreasonable to coerce & force the travel by mid 2022 (flight inbound Prague, outbound Munich). Consumer have the undeniable right for full refund particularly in the situation whereby the contract had been frustrated & nullified (void ab initio) in light of the force majeur due to pandemic & recent Omicron outbreak, rendering…

3 day break 15th Sept 3 nights 2021 Novotel Cambridge North

I am a disabled driver with a blue badge and decided on the Novotel Cambridge North for a few days away with my wife, when contacting this hotel I was specifically concerned with the blue badge parking facilities and was told by a receptionist that blue badge parking would be free of charge, with this in mind I was able to relax to enjoy a break away. On our return from Novotel I was most disgusted and surprised to receive in the post Four parking tickets ( three months after our return) amounting to £400.00 in parking fines, I am still completely Livid at this especially as your staff at this hotel told me that blue badge parking was Free! - on contacting the hotel they THEN told me that blue badge parking was free IF I had…

We are a group of 4 and logged at the Movenpick Resort Sharm El Sheik. Our flight arrive at 16h00 on the 28 Dec. We bought 7 full boards. The reception and the manager said that check- out time policy of the hotel is with breakfast .

The day of arrival didn’t had lunch, so we asked fot at least a lunch box for the day of departure which was denied. In 45 years of traveling it will be the first time that i paid for a service which i dont get.

Badly stained mattresses and bedding Room 146 and subsequent bedroom worse No other rooms available due to hotel being full. Too late to make alternate arrangements as attending Murder Mystery event at hotel and travelling with friends Cleanliness issue in 249 Lack of staff in restaurant Long queue and continual lack of cooked food at breakfast despite booking breakfast slot.

Evening dinner we waited for one hour fifteen minutes from time of ordering until first course arrived. Inexperienced bar person. Run out of certain of drinks at the hotel bar. 30pm Not informed about no servicing of the rooms. Had to ring reception for replenishing of towels toilet rolls and tea coffee. Not all actioned. More images available

I want to complain about the room service of Hotel Ibis las Condes en Santiago de Chile. I was doing quarantine and they always took 1 to 2 hours to answer the restaurant phone. From the reception they never answered.

And I couldn’t get out of my room. At the 6th day U had to call my husband to come here and ask for my dinner. He did a complain and nothing changed. On the 8th day they did not bring my breakfast. The room was dirty.

And they couldn’t come in to clean it during my stay. This hotel is unsuitable for foreigners because they only speak Spanish and is unsuitable for quarantine hosts. I hope my complain can make life easier for future guests. Best regards Luiza Alvim Santiago de Chile

Found that I’ve lost all my awards/points over Covid. No response from them at all. Utterly crap.

i am totally disgusted by the service at my friends Mums funeral wake held at Hunton Park today . when we arrived there were no staff to greet us. it took at least 20mmins to find staff. in the end a manager appeared.

there was no staff serving tea and coffee and there were no tea spoons or sugar. i asked on several occasions along with other guests for spoons to be told by a young man that there were no tea spoons avail so he gave me desert spoons to stir drinks.

there was no on at the bar serving and it was not set up. The windows in the marquee were filthy and there was what looked like blood on a chair that was broken and left in the room. ( i have pictures if you need them.

my friend was so upset as this is not how she wanted to send her Mum off and to be honest i have never been…

BURFORD BRIDGE HOTEL DORKING NOT ANSWERING PHONE!!!!!!!!!!!!!!!!!!!

Dear Sir / Madam

I was due to holiday in France this June and booked the Ibis Hotels in Blois, Perigueux, Narbonne, and Bezier, due to the Corona Virus I had to change our plans. I was unable to cancel my reservation online as your system was down, so I contacted the hotels by email and received replies from three of them cancelling my reservations. After sending three emails to the Ibis Perigueux Centre I have not received any reply, it seems strange that the other three hotels can reply.

So I wish to cancel my reservation for the 15th June 2020 ( HWHDKCDZ ) the only reason I have not yet cancelled the reservation I have made for September is for the good customer service I received from the other hotels. I look forward to your early reply

I have been a platinum member for 5 years and travel all around Asia. I always stay in a ACCOR hotel and receive excellent service. Unfortunately I was in the premium lounge for the Novotel in Hong Kong Citygate and had one of my worst experiences at the lounge. I was relaxing around 530pm just before the lounge serves cocktails when a wedding party of 5 came up to the floor and was taking pictures in the lounge and started eating the food before the lounge opened up.

I felt very uncomfortable, and it appeared the worker was talking to the bride as if she knew her.

I’m trying to take advantage of your 30% sale + free breakfast, Lisbon Sandero Central Ibis, online, for 4 days in February. But when I try to book, the free breakfast deal disappears and the rate goes up! Help! My membership number is 3081031456181602.

Holland hotel Bristol

Hotel staffed checked me In to my room and took my card.

They entered my room late at night while I was alone and undressed.

The next day they were rude and I had to ask numerous times for a female member of staff as I was intimidated.

As a professional worker who work away this is unacceptable.

Charleston, IL - Walgreens Pharmacy is horriable. They can not keep help, always someone new. Close for lunch break, not open late. I have been trying to get a prescription filled for over 2 weeks now, that they keep saying is filled and when I go to get it it is not there.

Also told me they ordered it and it would be in today, Tuesday. Tonight was told they didnt have it maybe tomorrow. 00. What the hell is going on, can someone help me please. Prescription is Lyrica - I will be moving to a different pharmacy as soon as I can, this has been going on since January and I as well as many of your customers are tired of this.

Thank you for any help you can give me. Linda Cole

Have submitted a request to acknowledge missing points from a recent stay at Swiss Hotel. Despite 3 emails, 2 times submission of the requested documentation, still waiting for an answer after weeks Ignoring customer request is one of the most disappointing experience and competitors in the market have proven to be much more efficient ( similar request was fixed in 3 hours ). Very poor experience and seriously considering to NOT book anymore with Accor group

Have ongoing issue with erroneous billing, 4 weeks later still not resolved. When I think that it is almost done the Mercure southgate Exeter say that we owe them 12 pounds for drinks, this after 4 weeks. We spent all the 48 hours sitting with my dying father and had one evening meal with drinks that was paid for on invoice 212942 for £ 128.45 and £14.70 AND £ 7.50.

Why as a company do you not admit your wrong, and just make up £12. I WOULD LIKE FOR YOU TO SEND ME AN EMAIL COPY OF THIS BILL FOR £12 POUNDS AS MY HUSBAND HAS A VERY DISTINCT SIGNATURE Our bill should have been £198 + £263.70 + £149 You charged us £737 + £263.70 + £149 = £ 1149.70 You refunded us £507 £ 1149.70 - £ 507 = £ 642.70 YOU OWE US £32 . WHY ARE YOU REFUSING TO PAY

Good afternoon, I am sending you this email because i would like to report a bad experience that i get with a reservation that i did with one of the Accor hotel. I am actually working for Accor since 7 years , i actually work in Novotel Australia & i booked some holidays at Sofitel in FIDJI, from 18/07 to 26/07 for my birthday.

I booked in January 2019 with a refundable rate & with a ACCOR PLUS card that i purchase thinking that buying this card will give me more discount when i will be there . In february, so 1 month and half later i got a good news & i am pregnant!

after talking with my gynecologue, she advices me to don t go because there is a risk due to some virus that pregnant women can get and dangerous for the baby. I sent an email to the hotel explaining that ( 4 month before my…

I signed up membership yesterday with the understanding that I would be able to book apartments, when needed, but looking into your various sites and a ph call, I was told that there are no apartments available. We are having a wedding in my family, and so we do need an apartment, I am now asking for a refund of my membership, and for you to cancel sending me a membership card.

The Registration No N' 30840947609498AE

I have not used this information for any booking, due to the unsuitability . I did discuss that we needed an apartment, and was informed that it was possible. only to find not so.

I am asking for cancellation of membership and a refund please.

Regards

Lynette Clancy ph 0447843887

Discovered the room I have rented is infested with cockroaches. Spoke to the counter person that was working today about the roach problem and was told that if I didn’t like it I didn’t have to stay here.!! I’m a victim of the recent wildfire in the town of Paradise, Ca.

My home was destroyed by the fire and I’m displaced at this time.. very inappropriate remark to say the least.

On 26/10/18 my husband booked a trip to Ibis Hotel Belfast, reserved double room for bed and breakfast. we arrived at 6.00pm to Belfast and tried to book in. At the time a young lady and young man were on duty the girls name was Rebecca, I didn't get the name of the manager but was later informed it was the new manager. The new manager booked us in but when Rebecca checked the booking, he had booked us in a room already assigned to another guest, which Rebecca corrected.

Next morning we arrived for breakfast, and told not included in our package but we could pay if we wanted, we looked at the availability and decided it was better to eat outside.

We returned to our room after sightseeing on Sunday afternoon, we were relaxing and changing our clothes, and the door opened, we thought it…

On Oct 24 2018 while staying at IBIS Riverside in Bangkok Thailand, I slipped on wet bathroom tiles landing on my back and hitting my head on the tile floor. I developed a large hematoma on the top of my head.

I also had a severe headache, felt dizzy and blurred vision. I was advised by the front desk to go to a specific hospital with whom they have a contract. They called a taxi and instructed him to take me to the hospital.

The doctor who treated me said the hotel needs to pay my medical expenses since it was an accident on their property. He further advised me to followup with my doctor when I return home the next week as head injuries and falls of this nature could present complications such as internal bleeding.

When returning to the hotel I talked with the front desk about being…

I booked 6 rooms at hotel f1 la havre no. GFGDDNMG on 27/07/2018 for 1 night. 3 rooms were on the third floor rooms 302.303 304. the whole ot the third floor were disturbed all night by the noise and commotion coming from the occupants of room 301 and nothing was done to stop this.it was so bad that our family in room 302 had to sleep in their van. can you please check this complaint as the whole experience spoilt our stay and please refund us as some compensation regards styles family ref 204906

n/ref 110989/em

Novotel Bali Benoa I emailed for a quote for our family. 1 week later they got back to me with a quote of $1004.00AUD 4 nights. I said I was happy to go ahead- she asked for my credit card. Then she informed me I must pay for a "compulsory New Year dinner" the cost $496.00AUD for 1 dinner????In Bali??? 3/4 of the accomodation worth! I questioned whether I had got the exchange rate right & she responded sarcastically. She said I have to pay whether I attend or not. Surely this cannot be legal? Can someone please confirm. I am vehmently opposed to an exorbitant "compulsory dinner fee"

Cannot attach the email. Happy to forward it on to you upon email request.

I have tried to make 2 bookings on the Accor website. The first one they have taken my credit card and the money but no confirmation. The second was booked 10 days ago, they still have not taken the money and do not answer the two emails I have sent to customer care.

I am writing to firstly say that I am utterly appalled and disgusted with the lack of customer care Accor has provided me with regarding the above mentioned reservation number. My partner and myself were due to arrive at the IBIS World Trade Centre in Dubai on the 28th November, checking out on the 4th December. Due to medical reasons we have had to cancel our entire trip – I was taking my Partner to the Grand Prix. Unfortunately we have had to postpone our trip until next year.

I have called numerous times, sent countless emails and have been ignored the entire time in regards to getting our money back for the booking. I realize there is a ‘no cancellation’ policy however given that it is for medical reasons I would have expected a bit of compassion. All of the other three hotels we had…

I was having a workshop at Hilton which is next door to Sofitel. Booked online and checked-in on-line following an e-mail from Sofitel. Up to now everything was perfect Accor standard. By the way as Silver member of A-Club it was my first experience of an Accor hotel in Mauritius. But I noted on the booking confirmation that the Confirmation was not as definite even though I paid the full amount on-line as it says 'subject to your Bank honoring the payment' Next thing I noted was the Check-in time was 15 p.m.

I found that peculiar as in all Accor hotels I have been outside Mauritius the Check-in time was 14p.m but usually availability of room was well before 14 p.m.On reaching the hotel at 13 p.m I declined my identity and I was told that the policy is for check-in to be at 15 p.m. I…

My name is Shawn Clifford and I was supposed to be a guest at novotel times square in nyc. I booked online a few days prior to arriving. So on Sunday sept 4th I drove 6 hours from Vermont to nyc to only be disappointed and let down. After arriving in nyc I find a place to park and walk the 10 blocks to check in. Upon arrival there was a line an hour long. I finally get to the front desk and was told there was a glitch with there computer system and they accidentally double booked all the rooms.

So they gave me a voucher to another hotel 5 blocks away. So I had to lug all my luggage and 2 young kids another 5 blocks to sit in another line for another hour. Once I got into the room I was disappointed. The room was really small. During the middle of the night the toilet over flowed and was…

How complicated and frustrating should booking a short break be through a large company? You're right it shouldn't be! Accor's so called customer support (based in Manilla) and their central reservations (based in India) do not understand or have any inclination that it is about caring for their Le Club Accor members, in fact I'd go as far to say, I think it would be impossible to perform and treat any customer any worse!All I have wanted to do is book a 3 day break away in Pais with my girlfriend, the hotel a partner under the Accor franchise is playing Russian Roulette with it's rooms saying that we will have either a twin or a double room but not giving US the choice? We on this occasion want a double room, simple?

NO! We are being told it will be decided when we arrive on the day? So…