Ace Hardware

Ace hard. in Susupe in Saipan

I already open claim to attoney general. i will report to BBB, consumer Affair and all. I bought hose 08/24 then asked for refund 08/25with same condition because the item is not washer hose but they denied because the product is soaker hose, not refundable. there is no damage at all, can not deny for no reason. I called Lois 670-235-9322 Ace hardware cor MP to complain. Lois called Supervisor Angie and Angie lie to Lois that i bought 2 days ago and there is water in the hose. This business hurting inocant people by wrong doing, lie, unreasonable policy.

why nonody explained to me before i purchase this is not refundable item.

why 2 employes eager to find items and recommendeded to me when i ask longer hose for washing machine?

why this Supervisor Angie…

I was shopping in the Cape Canaveral location of the weekend. I was accosted by one of the staff members accused of stealing and then I requested a manager and she was even more rude to me I have never stolen from that store I am a rewards member there I have never been treated like this in my life this is crazy I need to talk to somebody about this soon

Ace Hardware in Rock Springs, Wy lady cashier slowest to the was so ride no hospitality or thank you have a good day Some blonde

I bought a new Stihl lawn trimmer and asked how to work the line feeder head. Chet was asked to help me and he explained it to me in about ten seconds as fast as he could and walked away irritated that he had to explain it to me.

I asked him again where the replacement line was and asked him again to slow down and explain it to me. He was EXTREMELY rude and impatient with me while he spoke even faster than before and again just walked away.

I’m 70 years old and don’t appreciate being talked to like I’m stupid and by an arrogant ingrate employee. He enjoyed doing it. I told the guy at the counter and he did absolutely nothing. I will tell everyone I know to never shop this store and if I were his boss I’d have fired him on the spot.

WORST EMPLOYEE I’VE EVER DEALT WITH IN ANY STORE. I…

Poor customer service. Nung bumili kami at nakatsenelas lang kami parang tinatamad yung cashier. Nung sabe namin na gcash ibabayad ang sinabe e wala daw signal ng gcash tapos nung magback out kami kase sa ace express na lang sana kami bibili biglang sabe na try na lang daw.

Mas ok pa yung nag assist sa amin ng promodiser e.

I went into the Tilton, NH Ace Hardware store (Cyr Lumber) to buy an EGO lawn mower. They said they had them in stock so I paid for it using a credit card. I asked about assembly and Steve told me that they had one assembled that I could buy.

It turned out that he had sold me a floor model without tell me that it was a floor model or without offering me any discount. They couldn't find the battery and they were not going to give me the side chute, the extra blades or the owner's manual.

When I tipped the mower up to look at the blades, water dripped out of the handle.

Also, the battery compartment had a lot of sand and dirt in it. I got a credit on my credit card and ended up buying the mower at Lowes. If I hadn't bought the mower at Lowes, I never would have been aware of the missing…

from now on.

I just returned from the Ace Hardware in New Lenox ill. The handicapped parking is just outside the door which is exceptionally convenient since I have a prosthetic leg. But today they have moved the handicapped parking spot and filled it with seasonal flower items.

After speaking with the manager who knew just how to smile and say the right words which only ends up talking down to the other person. I realized that all that was important was the floral sale receipts not the customer.

With words like “it’s only going to be a few weeks” and “sorry for the inconvenience” I knew at that moment the space for convenient handicapped parking was more important to sales than the handicapped. This is very upsetting and also the manager’s sarcastic smile as she bid me a good day was the last straw.…

Not only WAS I a customer of the Ace Hardware store on Pacific hwy & S. 308th St. In Federal Way, WA. I'm a first responder road worker working on a job right out front of this store. We work long hours and at times desperately need to use a rest room.

Which happened multiple times with our workers. We are unable to leave jobs it's due to time constraints and safety issues mainly traffic control. Multiple employees denied the first responders use of the bathroom but also threatened to call the police on one of the lead responders.

I can't imagine what your company has against first responders. But it's clear that Ace Hardware does not value them or the work they do or the common decency any human being in an occupational circumstance could desperately need. Ace employees are rude…

I made the mistake of placing an online order on April 5, 2023 for 4 simple items. Three items were in stock but one had to be back ordered.. Here it is April 17th and I just returned from my 4th trip to the Batavia, NY Ace store after receiving an email telling me that my order was ready.

The order was not ready, the Manager was clueless and denied that his store sent me the email so I called corporate and they told me that someone in the store sent me the email. I cancelled the remainder of the order and will never go back to that store or any other Ace stores.

Take your money and go to a real hardware store that can handle simple online orders.

I was approached by a very pithy, chubby man with a large brace on his right arm. I asked him where were the trickle charge battery for mowers. He looked at me like I was an alien, sighed, and shuffled down the isle and pointed to the battery.

I said yes that’s what I want so he took it to the register, rang it up, took my money, said have a nice day , then THREW my receipt at me, !! I don’t know if this ace is cursed or what but I have lived here for 22 years and I have NEVER been decently at this store!!

So now I will drive right past this crappy Ace and go to Lowe’s from now on.

I look forward to the day that this hardware store goes out of business, because they will. Do not buy anything from them that could potentially need customer service. 3 times I’ve bought defective products from them and 3 times they apologized that they couldn’t do anything.

Most recently an expensive bird feeder failed to perform as intended. The birds were fed through 4 ports that each had a rubber seal to keep the bird seed from coming out when a bird wasn’t feeding. Problem: the birds chewed these rubber seals away so bird seed just poured out onto the ground.

I suggested they take the 2 identical feeders off their shelf so this wouldn’t happen to the next person who buys one. Deaf ears. Write to the manufacturer. No empathy. Not interested in satisfying a customer who shopped there…

I had went to my local ace at 10:00 am on Friday March 3 to pick up tools I would need, I had parked my vehicle in the parking lot diagonally since I had a trailer attached and were no designated parking for vehicles with trailers. As I was leaving the store a customer had pulled in and started to give me dirty looks.

I suspected it was because of the way I parked. it was early in the day and there were no other customers or vehicles in the lot. I proceeded to go to my vehicle and noticed that the customer talking to the cashier and they started to stare at me out the window.

I was upset at the fact that it was something that wasn't a big deal and there was no one else at the store. I walked in and told the customer if there was a reason she continued to stare at me and give dirty looks,…

Money has been taken from my bank card, I have never ordered anything from you. The main phone number provided is out of service. How can I file this issue? com

Your email survey promises a $298 Dewalt propane heater for an $8 shipping fee when you take the survey and pay the$8. Then once you do , it changes to nothing more than a POSSIBLE CHANCE to win a $34 dollar electric heater. Total lying scam.

Completely dishonest and misleading showing Ace Hardwares true character and disrespect for their customers. That’s ok. The $8 You stole from me will soon cost you millions. I know nothing of social media but I have 6 kids all of whom are known as influencers or creators each having millions of followers.

I’ll be sure to have them relay my Ace Hardware story to their world wide communities.

I wasn’t planning on filling a complaint until I learned the same thing happened to someone else. I went to my local Ace Hardware store got 1 item and paid in cash. 01 in change but the clerk just gave me the dollar and stole my penny for a charity.

When I voiced my objection he insulted me and was very rude. I simply told him “that’s my penny you have no right to take it without asking first”. That’s when he became rude and called me a “cheap skate”.

That was my penny and whether it goes in my pocket or in a cup for charity is my decision and mine alone. Thank you.

IAce Hardware Independent hardware stores have a sale on Clark and Kensington paint buy 2 get 1 free 2 hours after the local store opened they were out of paint I don't think they ever had it stopped I went to 3 other local Ace Hardware stores and none of them had the required base paint that's it I'm going to home depot

I showed up at this ace hardware at 1 minute after closing time. A customer came out as i arrived. The employee inside refused me entrance, even though I explained I only needed 4 screws to finish a customers job.

He turned his back , put his fingers in his ears and walked away. Real helpful. I am in Custom Fabrication and have been using Ace hardware stores in Lee County since 1977.. I will never use this store again

I showed up at this ace hardware at 1 minute after closing time. A customer came out as i arrived. The employee inside refused me entrance, even though I explained I only needed 4 screws to finish a customers job.

He turned his back , put his fingers in his ears and walked away. Real helpful. I am in Custom Fabrication and have been using Ace hardware stores in Lee County since 1977.. I will never use this store again

Deb V.’s Reviews 1.0 star rating 1-28-2023

Went to get keys made. Walked in at 9:10. I was the only customer. One employee on the phone, I asked the other man if he could help me out getting keys made. He said I'll be right down. 12 min later no one. Walked up front, 1 guy still on phone, guy who said he'd be right down was watching TV. I asked what happened, he ignored me. I said this is horrible customer service to which he said- goodbye don't come back! No wonder the lot is empty on a Saturday morning. Typically a small town hardware store is the best at customer service. I often stop at the one in New Holstein and they are amazing!! Don't worry I won't be back!! I'm also a small business owner in the area to say I was shocked by this behavior is an understatement. The rude employee…

To much to write. Just read the complaints about your Normandy store in Jacksonville Florida. Sure glad I have a home Depot and a tractor supply store. Waiting for your store to open back up on Beaver st. Those guys were really a helpful hardware store.

I had a echo chain that I wanted to exchange it was a 24" didn't fix my saw but the problem is that my receipt was in 9-28-22 ..They said couldn't do it cause thirty days was up but not a sign up no where or on my receipt .all I was wanting is to exchange to a nother chain..

I was in your Grovetown, Ga store yesterday and had a very bad experience with one of your employees. I was shopping for plumbing parts and needed help finding the right parts. Two dIfferent polite employees couldn't answer my questions, so the third one came.

I jokingly asked if he knew anything about plumbing? He said, Are you saying I don't know it? I said no do you know about plumbing? He said you insulted me and I am not going to help you. I asked his name and he said 911.

I asked again and he said Josh. I asked for the mgr. they said he wasn't there. I asked for a phone number they gave me a anumber that no one answered. I was told by one of the girls in the store his name is Keegan.

The team leader told us we had the right part. He was not a help with our problem, but did…

I was scammed out of money from an ace hardware email how did the scammers know I was an ace hardware rewards client ? You must have sold my information

Very rude management. Needs PR classes and how to talk with customers. If a person does not like his/her job, they need to move on. Not be there forthe paycheck…

Took my stihl saw for tuneup to Brady,Tx Ace. The one in Mason didn’t have a service guy. Left it and was called next day that it was ready.. when iapproached the service desk, the man behind the counter was not polite.

I had another saw i was going to leave for repairs. My first language is not english, but i try hard to get my need cross. The man was not helpful, really rude. Then when iwent to front to pay, i saw i was overcharged, an employee helpedto get the asst manager to look into it.

After investigating some, he had charges taken off. Neither the store manger nor assistant manager have good customer service skills. The store employees are more helpful and polite. Your management needs PR skills. To them its just a job. Small town people think customers have no choice, but we do,…

I wanted to make you aware of fraud that is being perpetrated using your business/brand product names. I received an email today (10/17/2022) asking me to participate in a customer satisfaction survey for ACE Hardware. 00 . 00 for shipping to receive my "free" drill set.

This seemed fair, so I participated in the brief survey and upon completion, I entered my bankcard info for the shipping charge. com/thankyou My bank immediately flagged the transaction as fraud & contacted me. 00 from my account. The bank had declined the transaction and issued me a new card.

com and (888) 403-3979 was included as a contact within the SCAM/FRAUD email Attached are copies of the email & "confirmation" page.

99 but no store has the 40 lb bag.. and wouldn't honor 2 / 20 lb bags for the same price.. They were nice about it.. just disappointed.

ACE Hardware in Plummer idaho, manager Sebastian is refusing to update product tags on the shelves resulting in a high volume of complaints. 99. 99. He refered to a sign stating the shelf tag may not be the actual price which was printed by sebastian so he would not need to change the shelf tags.

I don't believe this is how ACE does business, perhaps a visit from cooperate like a audit is in order.

I have crohn s & need a toilet ASAP. They said the 2 toilet rms. We’re private & customers could not use them! Well I shit in my pants. I been buying there for at least 30 yrs.!!! I will never go back because of this problem!!! Jim gordon

I live in Mesquite Nevada 89027 I’m a regular customer of Ace however the last few months when I call to see if they have an item the mailbox is always full I’ve mentioned it several times to the employees but to no avail this means I have to go there I have MS and I’m 74 it’s not easy to get around can someone please unload the mailbox so customers can call in? Thank You Sherron Edwards 702-305-4524

On June 30,2022 my friend and I went to Ace Hardware in South Lyon and we were buying paint and we also looked at ladders I decided to buy a 18 foot ladder so I asked a employee if we could get help with this ladder and she answerd yes.

At the check out counter I said can you tie it on the car the answer was no so we said we will come right back we have to go home to bring rope back with us. I stayed home and my friend who has to use a cane for walking went back to Ace and paid for the ladder now this 74 yr old lady did not get any help to put a 18 foot ladder on top of the car she was told that was the policy so

she had to do it herself yet the employees at Ace load heavy salt and mulch into peoples cars my thier self every day and not just salt and mulch just one employee put a lawn…

So I do have a VERY BIG ISSUE LEAVING ME SPEACHLESS. I brought a chainsaw into Tennessee hardware in Gallatin Tennessee and asked them specifically to look at it , call me and tell me what’s wrong with it .

After 3 weeks of waiting I called and asked what what wrong with it and they told me it was the ignition module which costs $30. Never once did in receive a call about anything else or told that anything else was wrong with it .

So said ok order the part and let me know when it should arrive and I’ll come and pick it up , the manager ( trey ) failed to write Anything down stating that I didn’t want them to fix it themselves , so here I am thinking that we have an agreement for $30 . 00 !!!!??

Now this is where it gets interesting, I just got off the phone with (trey ) and I was…

Brought a watch in to have a battery replaced and they ruined the watch

Ace sends out coupons which never cover or useable because the westlake store excludes even $5 off all the time. I tried using a 10 or 15 percent coupon on an evo leaf blower and was denied. I cant find a good reason to shop there is I'm always denied use of discounts.

No military or senior discounts are available.

I went to the Ace Hardware of Wallhaven today, in Akron, Ohio, and had an unpleasant experience. The store is located at 1592 W Market St. I've been shopping there for a few years now and it's a nice local place honestly, but not today.

There was this one employee, short guy with short hair, in his mid-20's to 30's who did not act "friendly" as they usually are. Basically, he kicked me out because I had a backpack on. " So I just left.

It's a stupid policy to let them hold my property when I'm just trying to buy some damn fertilizer, but I would have respected it if the employee there wasn't such a douce bag. Any way, it makes me think I should just go somewhere else if the people are rude there.

This is a supply and demand kind of store. Being that they know they are the only hardware store in Oakdale, Ca. they mark up their prices. Overpriced items, very strict and stingy on returns, and not a good variety of items to choose from.

As much as I would like to support my local business, they make it hard being so selfish with their prices and returns. Very stingy on military discounts as well. They only offer discounts on certain items. There is no way of telling which items the discounts apply to.

You only will find that out at checkout which is a very inconvenience. Me being a Oakdale resident, I will not be shopping here anymore. I'll conduct my business at home depot, Lowes and Amazon for now on.

55. It is deffective and not working. I returned it several times but up to now it was not fixed. They keep on telling me that it was already repaired but it is not yet fixed. I bought it in Ace Hardware, located at SM Tarlac City.

I was looking around the store for a short time when I was approached by an employee named Jake. He asked if he could help me find anything and when I began to describe what I was looking for he said he didn't listen to Crack heads and walked away.

I was charged double and still have I have to hire someone else to finish the work they messed up and never finished! Total rip off

Ordered 3 items online. 2 in stock and 1 needed ordered, all to be delivered when ordered item arrived. Ace cancelled the 2 items within 15 minutes due to out of stock, so I cancelled the 3rd. 00 in Ace gift cards which are now being held hostage nearly 2 weeks later, all while stating in the emails they send that it should have been immediately refunded in the form of an e-gift card, and

in the event it's not would be reissued in 24 to 48 hours. Keep claiming they have either put it back on one of the physical cards or will issue the electronic code. This has been the dance they have been doing for almost a week now.

It's quite simple. I own a small business and was badly in need of a chainsaw for a very important, early morning job the next day. I called the Ace near me in Gig Harbor, WA and they had the one I wanted.

Unfortunately, it was nearing 6PM and I couldn't make it. (They began closing at 6PM due to Covid because we all know that Covid only comes out after 6PM and haven't returned to 8PM even though Covid is pretty much over with in our county).

Okay that's fine, there is another Ace in Tacoma, WA that's open 'till 9:00. Great, so I called them asking if they had the saw in stock. "I'm very sorry, but we only carry electric chainsaws". (Not REAL ones which…

I was in the checkout line sometime after 5 pm 8/9/20 at Ace in Galt CA. The cashier was talking on the phone and at the same time ringing me up. No hello or smile or even eye contact. I interrupted her phone call to tell her I needed 4 bags of red mulch from outside, and please load into my vehicle.

She seemed very pleased to tell me they no longer load into customer's vehicles because a customer punched an employee in the face. Alright then, I just left without finishing my purchase. When I got home I called Ace and asked for a manager.

I got a supervisor instead, but I asked him if it was their policy not to load into customer's vehicles. I explained to him that the cashier didn't need to tell me all the details. we won't be able to do that today.

He never really answered my question…

I love shopping at ACE everyone is so helpful and friendly, however, Cottonwood, AZ. has a mask requirement and this ACE store does not, most customers at this location were wearing masks including myself, 3 middle age male shoppers were not.

I overheard an employee say that a lot of workers called in sick at this ACE store because of Covid and I myself are high risk. You should have a sign at the door that says no mask, no service and enforce it! It's the law! Thank you!

Is it corporate policy or local store policy not to protect employees or customers from Covid-19? Our local Ace Hardware has no protection of any kind. Employees not required to wear masks, no protection for cashiers, no social distancing marks in checkout line and no requirement for customers to wear masks.

It takes very little money or effort to be a responsible citizens and make small efforts to protect peoples' lives. Covid-19 is blowing up nationwide and in my local area. Why aren't you doing what you can to slow it down?

I will be boycotting my local Ace from today on. I have very little choice for shopping in my small town so it will be a sacrifice for me. Our local Wal-mart, All American Do-It and Tractor Supply are making an effort to protect their employees and their customers.…

Went to the store wednesday may 20 and over heard a manager cussing at a worker in front on customers raising his voice.

train the staff tuoson broadway store needs to back off with the know it all stuff.the customer has a lifetime of repair and building experience,used ace in in four different states over 50 years.i know what i am looking for..dont care for a youngster at his first job getting condescending ,Loews is just down the road Thanks

This past week, I stopped by to check out the 90% off sale. " An employee was outside so I mentioned I wanted two of the Adirondack chairs. He said my choice only applied to the two white chairs. I explained that the sign did not say that.

I spoke with the manager who said that there were small brown chairs that had sold, but the sign did not apply to the other chairs. She finally agreed to sell me one chair for the stated price, but would not let me have two.

I would appreciate your view on this, and a matching chair for the stated price. Thank you for your consideration.

I have a complaint about the bad actitudes from a manager named dany Hanson in the store located in Jackson wyoming. I was there to pick up a stain paint. He insult me ,in front other costumers,and t grab me from my arm in two occasions ,I say don’t touch me and stay back,because him put his face front me and talk me lauded,this person is rude,I psico person.

He abuse of his position. I talk whit the owner about it,but probably nothing happen. I hope your corporation make something.

I went to Ace Hardware in N. Portland to purchase items that were advertised on sale in the ad that comes in the mail. When I couldn't locate the items I went to the customer service guy and he RUDELY informed me that this particular store didn't have those items in stock nor would they in the future..

And the advertisement was sent out by corporate and the stores don't have to carry the advertised products. Just curious why you even send out ads if they are not honored. Any feedback would be nice.