Adobe

Bought adobe premiere elements 13 at best buy and opened it and loaded it. I needed help from their customer support hotline, but there is NO HELP. Adobe, come one, you guys are a joke. You wasted so much of my time, not to mention take off work, on the web, on the phone I'm talking hours!

I just want a return address to send it back to your corporate headquarters and I want nothing else ever to do with your company again. I'm not going to say anymore I am burning up over this you all make me sick.

Last October I bought a new Canon camera which came with an offer of a free 12 month subscription to Adobe C.C. In August of this year Adobe sent to me a very reasonable offer for C.C. and Lightroom and as my free subscription was coming to an end, I decided to purchase it. In September they Emailed me and said that they were going to renew my free subscription at a more expensive rate than I was paying for C.C. and Lightroom. Unless I contacted them they would be taking the money on a monthly basis from my credit card.

Naturally I contacted them, initially by the internet but half way through my typed tale of woe the conversation was abated by them. I then decided to contact them by telephone. It took over half an hour and a cost to me of £3.27p to try and rectify matters. Unfortunately…

The computer was attacked with a virus. So, we had to download the same version of CS5 from Adobe. I need a new registration key. I provided Abode customer support with the proof of purchase, the date of the transaction, the amount and credit card used.

Customer support refused to help without an order ID or invoice. Both of which was never sent from Adobe. Never do business with Adobe. Terrible customer service after they take your money.

Ordered slate from my Asus tablet my card was charged then when I tried to access my advanced radiology files, said I had program, and there is no phone number to contact!

Yesterday, I checked my bank statement and get a surprised of my life. 88. Funny that because I did not have any recollection of doing so. So, I called customer service which is so useless because I was on hold for 20 minutes.

Called their head office and was promised a call back. I checked online and found that they have a very appalling way of treating their customers, they steal from their customers bank accounts in a legal way. Shame on you abode.

You just lost a customer.

I purchased an older edition of Adobe Student Teacher Version of Lightroom, as at the time I was on a photograhy course, and wanted to use the editing suite for some of the projects I was doing as part of the course. I submitted the required details to Adobe to recieve a serial code, so I could install the product.

I did not hear from them for over a month, so made contact. When I did I was told they needed some additional information, which I then submitted to them. Again I did not hear from them. I made contact again, to be told several times my case had been escalated to 'senior staff', and that I would hear back within a given time, with a serial code. This did not happen.

I had to chase this issue twice, with the same response, that it had been escalated and that I would hear back…

I was trying to return Creative Cloud suite for Business because of the outrageous pricing difference between business and individual accounts. The chat services was one of the worst I have ever had. The operator was incredibly slow to respond to anything and what was most alarming, 15 minutes in he/she requested remote access to my computer! Which was not at all relevant to asking to give me a refund.

What's more, he/she said that they would have to transfer me to the team department who would call me within 24 hours to further the process. If the online instructions would only have said to call a specific number, it would have saved me so much time.

I am writing a complaint regarding the defective Adobe Photoshop Elements 12 & Premium Elements software. I purchased the software about 1 year ago. The "Edit" portion of the program has never worked properly. The function opens, then an error message appears & the edit function closes. Adobe does not provide support for the ‎software. I accessed the "forums" to obtain fixes. I followed the recommendations many times. Afterward, the "edit" function worked briefly, but then failed to work. I recently installed the "free trial" of Elements 13 & Premium 13. The edit function has worked properly. I want to purchase both programs.

Based on information from Adobe forums, which describe a great number of complaints about the "edit" function of Elements 12 & Premium Elements 12, it is obvious to…

A validation keeps coming up saying "Please connect your computer to the internet" On hold for over an hour just to tell someone what is initially going on. They have worse customer service than Microsoft. At lease I get a response on the phone with in 10-15 mins with them.

A number of years ago I purchased Lightroom 1 (Serial Number 1160-4306-9299-8671-1500-0658). As time went by, I was offered free upgrades and was running 3.6. Now I have a new machine and, when I tried to install 3.6, the serial number was rejected. In contacting support, I was finally told that I only had the right to install 1.4. The effect of this is that have effectively lost everything since 1.4 doesn't recognize my catalog which evolved to 3.6 format.

It is beyond me why I was able to upgrade on the old machine but have to revert to 1.4 on the new. The idea of having to rebuild everything is abhorrent to me, and I would probably buy software elsewhere rather than do that. This could all be rectified if I were authorized to upgrade to the same level as on the machine that I have been…

Briefly - bought Photoshop Elements 13 2 days ago, couldn't download, tried 3 times, found no phone support, waited an hour (twice) for "chat" support, gave up, fed up. I want to speak to someone. An impossibility. I actually want to return it, but don't know how to. Honestly, I expected more.

I ordered an Adobe product in 2013, and I paid it by my visa card. I make many payments on this credit card and I don't notice the fine details. Recently, I added an alert for each time the card is used, so I receive a notice by email.

34 (Canadian Dollars) made today. I was surprised because I am on business trip overseas and I have not used that card for more than a week. I checked with the my Credit Card Customer Service (Scotiabank-Visa), they informed me it was Adobe who made they payment, and that was repeated on the same day in 2014 and 2015, even I was not purchasing anything.

This is not an acceptable practice. I made an arrangement with my credit card provider to stop any future payment like this to Adobe, and I request that I have a refund for this repeated charges.

Shockingly appalling customer service provided by Adobe!!!! It is very obvious that there is no visible complaints procedure provided by Adobe which only goes to show the lack of professionalism provided by this company. I really hope that this is the way to file complaints through to Adobe systems inc. uk).

This I am sure is a very common mistake made by many and should be easily rectified. 17. This should NOT have happened when the email address has not been verified!! Anyway, as this is a company expense i need a VAT invoice.

This i learnt i could only get through accessing my adobe ID which i cannot get access too as i have no access to this email address. So after ringing up three times now to which i have waited on average 12 minutes to get through to a person i am told that they…

This company, Adobe, makes it virtually impossible to cancel their products. I have e-mailed, spent time on their chat line with one of their representatives, tried to call (good luck). Today I get a bright cheery e-mail telling me I don't have an account with them (or at least the account number I was given by them) and ANOTHER e-mail happily telling me that my service with them is renewed for another year.

I will fight them tooth and nail with the charge card company because this is nonsense.

I bought photoshop 13 and premier. Download was not successful at first because your Indians tried to use a 32 bit setup instead of a 64 bit. I then turned my computer over to them. The 13 was installed. I never got the Premier. O. 00).

00) with very slight changes. Your Indians robbed me and stole from Norton. I offered to pay with American Express or Discovery. They refused both. I then asked the Indian to remove the program. 00 from my bank account WITH OUT MY PERMISSION which caused late fees, bounced checks and damaged credit. 00).

I tested 13 and it worked but still no premier. I left on vacation and upon returning, I discovered that 13 had been removed from my computer. Your Indians had HACKED my computer a second time. your Indians are thieves.

Can you send me photoshop 13 and…

I hate doing this but I don't know how else to get a company to pay attention - or save someone else from the same experiences. I subscribed to the Adobe Creative Cloud a year or so ago. When they jacked the price up unexpectedly last fall, I tried to cancel using their Cloud user interface.

I have never seen anything so convoluted and counter intuitive in my life. I tried cancelling but ended up upgrading my subscription (which I couldn't downgrade thereafter). I called their customer service to cancel my subscription and was told it would be handled.

Then a few days later they charged my CC $599. I tried to check the status of my cancellation request using the online creative cloud account. Bad idea. User interface is horrible - absolutely horrible.

Finally managed to find a live link…

I changed from window to mac. Got a mac photoshop version. C4 I need to have the serial number because my computer is reset by Apple. I am registered with all my products at adobe, and I am busy for 3 days to reach someome. Regards, Willy Slingerland

After weeks and over a total of 5 hours of phone calls and talking to over 16 people, the small problem keeps getting worst and they keep adding additional charges not approved by me to my bank account . . . and try to get an American to fix this accounting/ computer problem is next to impossible. I keep getting switched to an India call center and they try to help fix the problem, but they keep making it worst. The India call center people are nice, but do not really understand what has taken place on my Creative Cloud Account and they keep adding the wrong information into their computer system that keeps adding and compounding charges to my basic account.

Why do American companies like Adobe keep using these foreign call centers to talk with American customers about any customer…

I will never understand a company that thinks they are retaining customers by making it impossible for them to cancel a subscription. I subscribed to Adobe Exportpdf a couple of years ago and have just now realized it's been auto renewing ever since.

My bad for not paying more attention. Now I want to cancel. It is impossible. They will not permit you to unsubscribe without speaking to a live person. I've been waiting for a chat for half an hour. " My only choice will be to cancel my credit card.

I can assure you of one thing. Once I cancel, I will never, ever subscribe to anything Adobe again. How's that for customer retention?