Sheilah Trigg
Oct 15, 2016
0
In March 2016, I received an Alltel Windows phone that drops calls (error code: CD-021 ISP problem) continuously every day, has one-way communication, and the screen freezes which means calls cannot be sent or received. Just think about being unable to make 911 calls.
My complaint is that I am making monthly payments for a phone that does not provide the service for which I am paying. Today T-Mobile informs me that the phone is low-end; however, even though I am the inconvenienced consumer, I can "buy" a better phone!
I was also told there are no free phones to offer. Thank you T-Mobile. Your representatives have helped me make a decision. I have been a T-Mobile customer for 13 years; the business relationship has now ended.