Amazon

Amazon accepts and publishes seller feedback and complaints but buries their own, not only on their website but the internet as a whole. Amazon doesnt take responsibility for it's own errors in process or product. In the last two weeks I've experienced two product refunds denied even though they resulted from Amazon problems.

I reported a product that didnt work as advertised causing a buffet table fire and metallic food contamination. I'm the hot potato for responsibility between Amazon, the seller and the manufacturer. I tried to notify them of the problem and ask for a refund, no damages, but was denied because I didn't take pictures during an urgent situation.

I'd love to deliver lunch using those disposable chafing pans. On 12/23 I ordered 2 pkgs of a food product but, because the…

I had the unfortunate experience of dealing with Nisha. They were disingenuous, condescending, and didn’t seem to even pay attention to what my problem was before ending the chat when I was in the middle of typing. Seriously. The absolute worst.

For the most part, amazon customer service is made up of representatives who are inept or incompetent. Why? They do not go in-depth when investigating a case of nonreceipt of merchandise. Case in point.... I ordered many zippo and scripto vu cigarette lighters on Amazon during the Christmas season, and two of those lighters were either lost or stolen by inept and incompetent USPS postal carriers.

If a tracking number shows as the item being delivered by the post office, then eBay STOPS the investigation, and reports CASE CLOSED. Amazon has to realize that mail sometimes gets stolen or misrouted to other people's addresses.

I had a litter box i bought on amazon in dec 2023. It is now non functional, spoke to a rep on amazon.com site and she was supposedly helping me request a return from the manufacturer. A week later I still hadn't heard anything so I decided to go through chat again and now they know nothing about it and the window for returning it or replacing it has expired.

Amazon refused to cancel an order that had not yet shipped and would get to me one month later if it did. Then they had someone come on and act like a supervisor tell me I would get an email about cancellation. Really shabby customer service.

Amazon is refusing to give me a refund for order 114-6847087-4549056. I returned an Apple MacBook Pro via UPS pickup on 12/123. The package was delivered to the Amazon returns center on 12/14/23 and verified by the UPS tracking number.

I was given 2 dates for when my refund would be given but both dates came and went. I contacted Amazon chat on 1/12/24 to inquire about the refund but was told I had to file an incident report because it appeared the package was lost.

I filed and was told I would receive a refund in 3-5 days but then later the refund was denied. In the bot like form letters I get, I have been told that I cannot get a refund since I did not return the laptop.

I am then accused of having made many refund requests and not returning the items. I have gone around and around…

I want them shut down. Due to inappropriate business.they are doing ti me. They Won't leave my account alone and leave it unlocked.

I want them done for today .

Kelley clayton

00 of items. I returned two of the rugs that I ordered and had it refund to my Amazon gift card. 00 was returned to the gift card. I called customer service and was told that I need to wait two weeks for it to process.

I explained that when I returned on an Amazon gift card it register within hours and it has been 4 days and I have only received credit for one. I explained that I have the two tracking number and the associate still refused to credit my account. 00.

00 rug refunded to my Amazon account. I am very disappointed how I was treated. I need this resolved as soon as possible. I have both tracking number if needed. I can fax or text it. This is very poor customer service.

Please contact me concerning my refund.

The driver who came yesterday at 8:19 p.m he didn't take a picture of the package he left at my door. I have screenshots and a video from my Ring camera. It wouldn't let me attach them here

There was a promotion that made all tidy cats litter 40% off when you sign up for subscribe and save. I had 2 in my cart and for some reason, it was only taking 40% off of one. They we're both originally $25 and the discount would've brought them to $15 each.

I reached out to customer service and spoke with Jeremy who told me that since the discount wasn't working, he's going to put a $15 off promo in my cart so my total would come out to $25. I'd basically be getting a tub of litter for free. Unfortunately when I went to check out, the $15 wasn't showing up so I ended up getting just one litter. I immediately reached back out to customer service and told someone else what had happened, and he told me to reach out when I receive the litter and they will refund me.

So, I did just that.…

Dear Amazon Seller Services Team,

We Kayal Agro Foods, are writing to follow up on my previous inquiry regarding the status of the products listed in our Seller Portal. As of our last communication on [13.12.2023], we have not received any updates or clarification on the matter. To provide a brief recap, We initially contacted your team to address concerns related to the status of certain products within our Seller Portal. Timely information on product status is crucial for our inventory management and customer satisfaction. Unfortunately, despite our initial correspondence, the matter remains unresolved. Kindly provide an update on the current status of the investigation into our inquiry? If there are any specific details or additional documentation required from our end to expedite the…

I ordered a Uniformation GK-2 Printer and a Uniformation UV Cure Machine on Black Friday. I received discounts of the two items. 99. I made the orders with Prime and they both were to be delivered in a few days.

However, after waiting many days and even weeks, Amazon delivery lost track of the packages and both items were never delivered. When I called Customer service, I was told to wait for up to 14 more days and an investigation would take place.

When I called customer service again, I was directed to a supervisor who told me that my only option was to take refunds on both items. I told the representative that I did not want a refund. I wanted Amazon to replace the items as the Black Friday sale was no longer, and…

You guys need to train your drivers to pay attention since I was coming Northbound going straight having a right away on a green light and they started left right in front me in a Left Hand Turn near Fulton Northbound one way to cause a accident From Kaleigh Howard

I spent over $1,000 at Amazon last month and received one $55 item smashed and broken. When I asked for an exchange they said I could only return the product they would not replace it or honor the same price if I repurchase the product. They refused to help Mr at all and the people on the chat were extremely rude and just kept trying to end the chat without resolving anything.

Some of my credit card transactions for 2023 to Amazon do not appear on my returns and orders pages. Customer service, after 5 hour+ in conversations with them, has told me that they do not have the information and that those transactions have been suppressed.

The credit card I used is for both personal and business transactions. Without knopwing what was purchased, I cannot determine which purchases were for personal purposes and which were for business purposes and therefore deductible. In addition, I was told on my last call that the transaction was suppressed because the analyst noted suspicious activity. I have not received any notification, any follow up, or any charges reversed on my credit card.

It is very likely that someone at Amazon tracks that information and can provide it…

They have gone downhill and there customer service is terrible

My order of VU 65 inch LED TV was not delivered yet. again called they again given me assurance and told me that it will be delivered upto tomorrow 9 pm.... I had paid full money for the TV...

As a disabled person, Amazon continues to be one of the worst companies when it comes to returns. Given the options offered for returns it is clear that Amazon believes we live in a world where folks with serious disabilities don't exist. This is egregious and discriminatory!

this place has gotten worse since it changed hands. there used to be a valid email address you could write to and get a real reply. now, you have to call in and speak to someone who does have English as a primary language and when they repeat your problem back (to verify if they understood you), it is not right.

if you use chat, you have the same problem. if you get frustrated with them during chat, their immediate response is "give me your phone number so i can call you". if i had want to talk with someone, i would have called in or requested a callback.

Amazon might think that talking with someone will work better than chat, but if i am really upset, talking will not calm me down. apparently, they do not have a valid email address to send your problems to for someone to delve into the…

The worst - delivery is about 50% on time/as predicted. Common situation for me: I need a thing/do a thing with a thing the next day. Do I, A) go to a local store and get it now, or B) get it cheaper on Amazon assuming I get it the next day?

When I go with B, 50% chance I won't be getting it on the delivery time/date it states at the moment I order it. Ugh. Lesson learned.

I would like to log a complaint with amazon.com regarding my Prime Membership via your site.

Many years ago I was redirected to Amazon.com when I was looking for shoes on the Internet. I already had account in amazon.co.uk with Prime membership.

When I added shoes to the basket I noticed the charge is in dollars and left the page. I have never accessed amazon.com after that.

This year I noticed an unknown transactions on my bank account, coming from Amazon Prime. I have been talking to Customer Support but they did not see what these charges were for.

After several hours spent on talking to various analysts someone suggested that this may be a connected account from Polish or American Amazon. Finally I found my account in Amazon UK and Prime subscription was switched on there and the…

They wrongly investigated on my return request. Now they are simply saying unable to accept returns and refunds on my return request. They didn't check the return item and given the report the itam is not exactly same as they delivered to me.

Please follow on this issue and get a resolution

Customer service did not know what they were doing talking about etc I had to get transferred to a supervisor he did give me one extra option and the issue is I cannot find where to split EBT payment and then my debit card for non-food items I searched it I looked they had no clue except for to cancel out my EBT order and pay for one and then reorder and

pay for the other one this is absolutely unacceptable and ridiculous.

Also they showed my old debit card number which I tried to delete and make my new card the default and it would not let me delete it out after several attempts so therefore I wouldn't be able to do that process anyway I know that Amazon is prime or the notorious for having terrible website to use you are not user friendly and

I want something done about this situation…

Today I was treated very rude by a customer service representative. In the evening I had to call to report an unauthorized purchase on my Amazon account. When I was talking to the lady by phone and explained that in the morning I was able to report 2 orders from my Amazon account that I didn't authorize to a different address that I didn't recognize.

After my first call the representative was able to make the refund and told request me to change my password. I also remove the 2 address that appears on my account and didn't belong to me. When I make the evening call to AMAZON customer service the lady from the beginning was rude and after I explained the situation she told me that she can't make any refund and she will report the account to another department.

) And I keep telling I want…

Order No. 249-4954121-8131012 On the 16th of October 2023 I received a delivery from Amazon by a young man in a Red mazda. He roared into the driveway like a drunk and was lucky not to have dented my garage door.

I live in a two storey brick home. After giving his not very impressive driving exiibition he then attempted to deliver the package by throwing it rom the driveway at the 1st floor landing and managed to hit the sliding glass door very hard, risking breaking it.

As I am 80 year old and have an artificial hip and knee problems I always ask for the parcels to be delivered to the front door. Every other carrier that delivers to me does not have an trouble walking up the steps to the first floor landing and leaving the parcel at the front door.

Your young delivery driver was to…

I bought an item by mistake and sent it back unopened. Seller return$34 of the $495 and Amazon closed it as a full refund. Seller claims the item did not match serial number and refuses a full refund. Since I never opened this means Seller is selling refurbished items as new and is scamming people.

Seller has the $495 dyson vacuum and my money 5 customer service reps have "filed an A-Z claim" on my behalf guaranteeing my refund, but each time I check on status the new rep tells me no claim was filed, and says they'll file one and not to worry, guaranteeing my refund, and again I contact to check and get the same thing.

The seller continues to operate his scam store, has my money, has the item, and I have nothing. I have had almost $500 stolen from me trusting amazon services, and amazon…

I contacted customer service about a problem that I thought was Kindle related; after the fact I figured out that it caused by something else.

However, I gave the customer service representative access to both of my Kindle Fires. I don’t know how he did it, but he deleted all of my bookmarks; several hundred. When I called back the next day I was told that the person who caused the damage never noted exactly what he did, so the second person was essentially working in the dark.

She told me she would research the problem and call me back later. When I received the call back all I could hear were a lot of voices and couldn’t make out what she was saying. I stated this several times and after a minute just hung up.

I received no other calls. I waited 2 days and called again. This person…

The Amazon employee Jaquan Griffin delivers my package to me intoxicated!!!

I made a recent order for around $54... the order number is 114-2258632-7771403... package #4 in the shipment was damaged at the carrier facility. I was informed as such and told that the package was undeliverable and damaged, and it was being sent back.

I was also told to contact customer support if I didn't receive my package by October 7th. I ordered this on October 2nd so I'm already 5 days instead of 2 day shipping which I pay for every month. I contacted on October 7th and after two times was told I was getting my refund for $26 and change for the four items that were not sent.

again I stress that Amazon damage this package and send it back I'm not claiming missing items. a customer support agent named mohsin intercepted My refund and told me that I would have to wait until the…

I just wanted to let you know regarding my parcel (Julius Jakosalem) which I was ordered online from Amazon, delivered by your driver this morning, SAD to knew, HE (the DPD Driver) just left the said parcel outside the Information/ Guard’s Office and inform no one.!!! Is that the kind of service you have had.???

At around 2:00pm, my stepdaughter saw the parcel, it was still there outside the Information Office.! She took it and brought it in! The WORST thing was, she noticed that the back portion of the said parcel was already opened.!

And not only that, the inside box is WET. Very annoying.! Disgusting.!

Hello, my Amazon account is blocked. com I have already sent my details when logging in I have already sent the final statement of my linked credit card 3599 I have already made some calls to customer service What I am receiving by email are just automatic messages, I have also forwarded some e-mails - e-mails with the requested documents, my credit card statement and

a photo of the credit card with the end of the card on my statement appears until the last purchase made on Amazon and even then they are unable to verify it, I ask that my If I am forwarded to a specialist account or responsible sector that is the humanized service to verify my data, I am waiting for the account to be unlocked to make more purchases on ecommerce Hundreds of emails were sent with…

The last three times I've ordered from Amazon Prime, the items I've ordered have all been almost or over a week late, even when I've seen that the carrier has picked up the package a day or two before the delivery date. It is very frustrating how slow the delivery drivers have been in the last month or so! They really need to improve!

I was told that I am issued refund for two plates that I received damaged, this is the order id -113-7905298-3017063

And these are the products-

MyGift 13 Inch Vintage Copper... https://www.amazon.com/dp/B0C413JDGQ?ref=ppx_pop_mob_ap_share

12.7 Inch Antique Decorative Tray... https://www.amazon.com/dp/B09SHDNNKJ?ref=ppx_pop_mob_ap_share

Firstly I was told on sept 25, 2023 that I will need to return these for refund. But today in the evening I was clearly told that I am issued refund and I don’t need to return these items and I can donate or dispose them off (Screenshots attached!).

Neither I received a confirmation email after it nor I am issued any refund.

Attaching the screenshots from my chats today with Mr L an amazon associate, who said he has successfully issued the refund.…

My Prime package was tuned over to USPS and was never delivered. USPS is saying that I requested the delivery delay, which is a lie. Amazon should fire every employee in the logisics department that send customer packages via USPS.

The postal service is a discrace, and now that you turned my package over to them. I consider that package lost forever.

Customer service was called to resolve an issue and I was repeatedly hung up on by customer service when they could not and did not want to resolve my issue or even give me direction on how to resolve the issue. I've been a operations manager for Sysco corp, a store manager for Walmart and owned two businesses so i understand customer service and retail operation at every level.

I have never been treated with such disdain and disrespect as with Amazons customer service regarding this issue. I've been a prime member and have purchased 1,000s of dollars of product over the years and have never seen such disrespect in my entire career.

The representative who could barley speak clear English said she was the highest supervisor I could speak to (as kids where heard running around in the…

Good evening first of all, I would like to file a complaint against a delivery driver on 9/14/23 I went outside of my premises to meet the driver because I live in a gated community. The driver was in the front of my building after waiting for twenty minutes I waved at the driver to let her know I was waiting.

The driver made an inappropriate face gesture and said something which I couldn’t hear because the window was closed. So, I sat back down in front of the gate and waited ten minutes and the driver went to the next building stop and drove off again.

Few days ago I ordered my merchandise for Amazon they told me that I would receive it by the end of the day I get another notification they told me that that I had to come back and request a refund or replace the item however they did that when I got my item my product was damaged when I called in to complain about the item the representative was real nasty with me I told them that business has been distasteful for the past couple of months I am tired of the disrespect with them and

they're not giving me anything free if I could go somewhere else and get the products I would their business has been terrible for the past year the lack of respect the lack of empathy and the items is being charged ridiculous my items have been broke half of my items have not been received or when I called…

i purchased a lift recliner for my 97 year old aunt two weeks ago.. thinking i w be there when the chair arrives to assemble it..

however chair arrive a day after l few back home.. so i have been trying to get an amazon customer service person to send a person to come to my aunt house and assemble the chair for $99 as originally offered when i ordered this chair.

i have been transferred 5 times, hung up on 3 times.. been on on the phone for 2 1/2 hours. Transferred to someone who finally told me that no one can come to the house because I had to pay the $99 originally to have the chair put together by their team.

Amazon was supposed to contact the seller and ask them for help and that seller was going to get back to me within two days 48 hours. We have heard nothing so I contacted the…

Date Purchased July 24, 2023, ORDER # 114- 0241735-2691469. The 1st attempt made was after seven PM. The second time, there was a note on the door asking them to knock on my neighbor's door. I was out of town, and they did not.

Upon my return one week later, I found out they had not knocked. I contacted customer service, and the first agent transferred me. I was told that I had to pay a restocking fee. I told him I did not think it was fair since the package was not picked up.

I asked to speak to a supervisor, Tom, who stated that I should have accepted the offer made by the prior agent. I should contact the manufacturer because he refused to give me a refund.

driver continues to drive his large delivery van that's too large for a resident and drives it onto my landscape retaining wall has damaged it once and still continues to drive it up my hill onto the wall after damaging it once they can park it on the road and walk it up to the house which is only 70ft away

Have been paying for Amazon Prime for several years but never is available when I place an order.

My package was supposed to be delivered Saturday But was not the carrier told Amazone that it was impossible to deliver l was home all day and no one tried to deliver my package l don’t think he was out here

The worst customer service ever All they want to do is provide platitudes and disconnect They are not helpful and do not care about the issue They will block any request for escalation They talk over you and disconnect amd what can you do? Who can you talk to?

How do you reach them? You're just left to the same problem you contacted them about, to bad so sad for you but we got your money and you get nothing

I just spent THREE HOURS OF MY LIFE TRYING TO CHANGE A SHIPPING ADDRESS WITH THE LARGEST SHIPPING COMPANY IN THE WORLD AND THEIR SYSTEM HAD NO WAY TO DO IT!!! I SPOKE WITH 7 DIFFERENT REPRESENTATIVES AND SUPERVISOR RUTH, AND NO ONE COULD HELP ME!!!!

THE REASON, I PAID FOR MY ITEMS WITH A GIFT CARD!!!!! SO I AM APPARENTLY OUT 50 DOLLARS AND THE NEW PEOPLE LIVING IN MY OLD ADDRESS WILL BE GETTING SOME GIFTS!!! I AM LIVID THAT THEY HAD NO WAY TO CHANGE THE ADDRESS AND I COULDNT BECAUSE I USED A GIFT CARD!!!!

I WILL NEVER BUY FROM AMAZON AGAIN AND TO THE KIND PTA WHO GIFTED ME THE 50 DOLLAR CARD, I AM SORRY IT WENT TO WASTE!!! IT WAS AN HORRIBLE CUSTOMER SERVICE EXPERIENCE WITH NO RESOLUTION OTHER THAN LOSING MY GIFT MONEY FOR MY CLASSROOM!!!!!

Needed a specific product on 9-8-23, ordered it on 9-7 with prime (pay for the yearly membership).

Says it would by delivered on 9-8 and included delivery instructions.

Amazon attempted delivery at 4 in the morning - did not leave the package and the item was not delivered.

The pill was needed and I was highly inconvenienced. What’s the point of paying for a prime membership if I cannot get the delivery in time.

Why attempt delivery at 4am to a building where the offices are not open u til normal business hours? Why not leave it ?

I ordered FANYE Modern Upholstered Futon Sofa Convertible Sleeper Couch Bed, Soft Loveseat & Sofabed for Home Office Apartment Small Space Living Room Napping Love Seats, Green Velvet Tufted Back 2 Pillows on August 17th, 2023 via Amazon. The order also included a bedframe that was delivered on August 22nd.

The sofa was nowhere to be found. When I checked the order status it gave me: Delivery tonight by 8 pm, for a good week. So I finally called Amazon customer service on 8/30/2023 and they told me they would need me to wait another 48hrs before they could issue a refund. So I did.

I actually waited until Sept. 7th, 2023 to call because the sofa was still not delivered. The first customer service rep. told me that there is no account in my name?! And hung up on me. I called right back…

In July I purchased an expensive monitor ($1000) and it was defective. So I returned it and got another one shipped out to me. It too, was defective. Did some research and found out it was a design defect. So I returned it and asked for a refund.

To this day in September, my account sill does not reflect it being returned and processed by Amazon. You return process is broken when expensive items are returned. I waited the 30 days painfully! I ended up making a phone call to an amazon rep to find out "what is going ON with my refund".

The response I got shocked me. Was told that items this expensive stall out until someone calls and complains. So, had I not called, I would never get my refund. This wrong, I feel screwed by Amazon. I had to pay my credit card bill an extra $1000 because…

This first I've had to do this with Amazon always had great service delivery was not delivered I was watching my phone from 8 stops out the diver came in apartment complex went to the back then all the sudden he disappeared off the map now I no they a phone that has Google maps so these theres shouldn't be any problem finding an address not only I had to wait two days now it's going to be longer my number is updated and he could have called

I purchased a laptop on amazon and received it on August 23. I returned it via UPS on August 25 and it was received by Amazon on August 30. On my Orders page, it said Return Started, your refund will be processed when we have received your item.

I returned the laptop because it was not as advertised. Among other things, it was not Windows 11 and I don't believe it was even new. 53. As soon as my return was submitted, I purchased another laptop from Amazon.

I spent more than an hour on the phone with different Customer Service representatives who stated that even though they received my return on August 30, I will not receive a credit until October 1. Since my conversations with Customer Service, my Orders page now is missing that I returned the item.

So, in summery, I was sent something…

I was having trouble getting into my Amazon account so I called Amazon Customer service, the lady who was supposed to be helping me put me on hold. I was on hold for about an hour then the call dropped or I was hung up on so I called back.

Told the guy my situation and he told me to try calling back in 20 to 40 minutes bc he couldn't help me. I don't blame him, but over all the worst customer service I've ever received. Still can't get into my Amazon account.