American Family

I cannot get my house fixed from a hail storm and wind damage since April 15 2023. The contractor tore up our house took the check didn’t finish the roof. Bradley Huckeby refuses to pay for our siding because of an email that I don’t remember sending saying well let’s get the damage done to the contractor.

I do not have that email and we had been joking back and forth. If I said it. It was meant as a joke. The contractor promised my father a cocoa color house. When itel has the siding the man got all upset.

Now our siding has big holes in it by the contractor when we we’re not here. We did hear banging on the house for a few minutes but we thought he was checking for lose siding. Huckeby has the story all wrong and won’t change his mind.

Now I’m going to turn this in to the state of…

I would like to share my complaint with the CEO himself, if you care someone should from his office should contact me from his office at 651-341-3122. This is a serious complaint so someone should call me. Thanks

I'm in the process of closing on a reverse mortgage next week. The mortgage lender advises me to remove my ex's-name from the policy to qualify. I purchased my home prior to our marriage, so her name isn't on the mortgage or deed.

I am being told that removing my ex's name requires me to rewrite the property policy at a significant price increase. I feel First Family's policy not to allow changes are abuse and is a money grab considering that I have been a client for more than seven years. Very disappointed customer.

We have had our AmFam homeowners, car & motorcycle insurance for over 40 years. I can think of only one homeowners claim in all those years, a few years ago for roof damage due to hail. We recently had some damage to our garage due to an ice storm which caused 1/2 of a huge willow tree to fall.

There are at least 5 holes in the garage roof along with other damage. 23. We filed a claim a couple days later. To this date we can get no one to come out to assess the damage in order for us to have this repaired.

On the other hand, my neighbor who has State Farm, her agent came the next day and gave her a check on the spot. We have no issue at all with our agent, Kristen Olson. They are wonderful at that agency.

After no word after the claim was filed my agent did call someone in Madison who…

After AmFam gave us competitive quotes, I asked them to stop sending us junk mail that arrived soon after I submitted my name and address. Then they refused to take our business as new customers of 2 autos and homeowner's without any explanation. We are claim-free and accident-free.

Wow where do I start to keep this short and sweet but very upsetting when you find out that your policy that you purchased and you pay every month out of your account to find out that there are sharing your personal and private information with family members without your permission and you think that your insurance policy is yours but you find out later that your policy is a shared policy and you are the only one paying for it and

the very bad thing about it is when you were told that the policy could only be in your name by your agent ...... and you bother that occupied the upper level had to get his own insurance and the brother that didn't live there couldn't be on the policy either.... ,.... ,..

so yes I think the agente should have said when she sold the policy they will have the…

I filed a complaint against my agent Brian Ewing & his boss Christopher Boys. This has definitely been the worst experience I have ever had with an insurance company. They do not answer your question, they do not return your calls or emails.

I want answers as to why my insurance never stays the same amount. I am very upset Brian Ewing isn’t doing his job & how rude he treats me. For a lot of people they can not afford for their insurance to keep going up especially when they are on a budget.

I can never get any answers as to why it is constantly changing every month. I am the one paying for my insurance & putting a check in Brian Ewing’s pocket & I do not deserve the treatment he is giving me.

I have NEVER been with an insurance company that the cost of your insurance changes every…

I started with American Family a little over a year ago & not one month has my insurance stayed the same amount. Most of the time it has went up & rarely went down. I have asked my agent Brian Ewing in Great Bend, Ks many many times why my insurance keeps fluctuating & never can he give me a straight answer.

I have emailed his boss Christopher Boys a few times to get answers as to why & he never gets back with me. I was with my other insurance company for 25+ years & NEVER did I have issues like this.

Also Brian would never return my calls so I filed a complaint on him about that about 5 months ago. This has absolutely with out a doubt been the worst experience I have ever had with an insurance company. I am seriously thinking about filing a complaint with the insurance commissioner.

I…

Yes I was in a accident over a month ago I was not at fault and after about a week and a half a adjuster finally contacted me only after I had to call my local agent to find out why the adjuster never called she tried calling the person in charge of hiring the adjuster well her phone wasn’t working right so had to wait a extra day there as well I needed all this done because I needed to know how much I was getting for my car because I was trying to buy another car and

wanted to see what I could spend this knowing it was already a total loss I knew they were going to total it out which they did 2days later this is the end of week 3 now he gives me a estimate say’s that a company called copart will be sending me paperwork well since I knew the estimate I bought another vehicle thinking id…

I requested a quote last week. I received that quote. Initially I didn't see the monthly payment amount, so I emailed a question about it. I received a response with an entirely different quote. Called and was told adjustments needed to be made.

Now either this is shady business practices, or incompetent agent(s). Either way is bad business.

I just finished writing a report directly to the American Family Insurance (AFI) directly. When I hit the "submit" button, I received a notice that my complaint was not accepted and I should try latter. In 2018 I visited the Grandview Office of AFI.

Jacob Buttram is listed as the AGENT. Buttram was not there at the time and a younger man said he could help me. I informed the individual that I wanted Home and Vehicle Insurance. I stated that I own the Home and there was no Mortgages on the Home.

For this reason I did not want the "Replacement" cost of insurance, but wanted to insure the Home for $100,000. I have 2 vehicles and a Motorhome I also wanted Insured. This individual stated AFI did not Insure Motorhomes. I just recently found out this statement was wrong, and I have had to use…

Claims reps are worthless never get back to you via email or return messages. They DO NOT ANSWER their phones either EVER

Claim #01-001-781120

Greetings: We have been insured with your company for 20 plus years with never an accident until recently. We first were assigned an adjuster who said he would recommend auto repair shops or we can choose our own place. Very nice. Then suddenly we were reassigned another adjuster by the name of Elizabeth Kempka. She emails to let me know that she will send out a team. She notifies me that it is a total loss. She sends me isolated photos telling me that the Toyota Camry 2015 model isn’t in good shape. However, it was in very good condition prior to the accident. Sends us a lousy quote when we have researched and know the model can sell for 14,000.00 plus. My son, Jonathan, of whose property the vehicle is parked, calls Elizabeth to discuss the price and her response is…

After having a collision with an American Family insured, I have spent the past 2 weeks trying to get a settlement and still have no resolution in this matter. Let me be clear that I am not the American Family consumer or insured, but I am the owner of a vehicle which was found to be not at fault at the scene of the collision as the other party admitted fault to the reporting police officer and

to their insurance, American Family. Since there was no dispute as to the liable party, I believed the claim would be resolved quickly.

However, it took 4 days just to get a call back from American Family after leaving messages with the claim handler. During that time, I had to rent a vehicle myself as my car was not drivable and was at a body shop for an estimate of repairs.

I did call American…

0 S 4Motion with 50K miles which Edmunds Cars estimates it value at $26,970. I have never had a claim and the car is in perfect condition. It was maintained by VW extended maintenance contract. The interior is perfect. Unfortunately it was caught in a hail storm so I took it to the claim adjustor and he totaled the car.

Now I went looking for the same car and mileage and they are selling for $20,000+. He is saying the car value is $15,000 which is the lowest price listed by Kelly Blue Book for the base model. The insurance says that the threshold is 75% of the car value, but for some fine print and unexplained reason they dropped this to 60% and if you look at Edmunds your dropping below 50%.

Now what I am getting is only enough to pay off the loan and my parent are giving me there old…

My complaint is against the fraudulent and illegal services made by Ben Roberts an agent in Taney County, Missouri. My home of 20 years, which has been in my granny's the whole 20 years, since I was 19 when I purchased my home.

The Insurance, although I paid the insurance once a year in full (with my taxes) to my granny, wherein she made the payment. After the passing of my granny back in March. It looks as if Ben Roberts, has taken my already paid insurance and given my little cousin (that he has been friends with since grade school) a prorated amount of my homes insurance.

Which for one can't be done. My home is still in my grandmothers name, as id the bank note. Which has to be insured through her until a name change or buy out were to happen, between the bank and I.

So not only did…

After talking with American Family Underwriters today, I was informed that as of 4-10-18 my husband, Jeff Miller, requested that I be deleted from our auto insurance coverage without my consent or being notified of such change. Mark Lightner is the agent who has initiated this change.

The new policy states Jeff Miller as the only insured driver. Therefore, I am daily driving a 2017 Acura without being listed as an insured driver. I would like my name reinstated and my daughter's name reinstated on the auto policy until this matter is resolved.

I am hoping to resolve this without contacting the Missouri Department of Insurance. The court has order, Jeff Miller, to pay for insurance coverage while the car is in my possession. If this is an error on the agent's part, this can be corrected by…

I no longer want Barbara Hall as an American Family Agent. A while back I decided not to continue my coverage of TERM life insurance because I could not longer afford the cost. Apparently Barb Hall could not offer me Whole life so I decided I was throwing money out the window...

00 dollars a month throwing money out the window. Nonetheless, I called Barb and said I no longer want life insurance and she got upset said "Sandy, you need life insurance"... and hung up on me and didn't say sorry but thank you talk to you later.

As a friend I decided to let it go.

However, I still went through the proper procedures to discontinue my life insurance and no longer have it.

Furthermore, a personal issue happened between a mutual friend of ours and I decided not to have anything to do with this…

But when you guys wanted me to get your insurance you called over 50 times a week emailed me and left messages, but not this time I was really upset on how they handled this situation without notifying me, this was the office on Armitage and Kedzie in Chicago ill I want something to be done to this office because what if there was a fire or something?

I here thinking that I'm fully insured and I was not please handle this situation and I'm also Filling a complaint to the attorney generals office to let them know what they did to me and maybe others. If you would like to contact me my number is 847-873-4765 Joaquin Lopez I stay at 1413 N keeler Chicago Ill 60651.

I am in the process of trying to file a claim for a cracked windshield with American Family claims department. American Family after calling me 3 times ordered the wrong windshield after Id waited over a week. I attempted calling the third party glass people to try and have it done at Mini Cooper of St. Louis the dealership refused to accept the claim due to past poor payments from this glass company. I had to call my local American Family agency where I attempted to try and resolve my issues at this point I had to deal with Wendy at Kenya Garners office she was rude, basically told me my source was wrong about payment and just wanted to argue with me.

I have had one other incident with her when I called to get my policy number prior to calling the glass company and she wanted to argue…

I been trying to cancel my American Family disability insurance for 1 month. I have sent a written letter to my agent John to cancel this insurance and I was told that the information was sent to American Family bank.

I received my car note payment booklet and still the insurance is still a part of my payment. I have been on the phone with American Family about this problem over 2 hrs. This is not right the way this company treats their customer.

Please sent new payment booklet without the insurance applied!

I had been with American Family Insurance for quite many years now. I had a surgery last month and needed to file a claim. I contacted them and the executive at American Family Insurance was very pleasant to deal with.