Cynthia Bell
, Lakeland, FL location on 6/24/23 at or around 5:25am. I went to fax papers to Capital one Fraud Operations. An associate by the name of Ladonna assisted me and told me Ladonna was her name. I gave her specific instructions as to how processing should be done.
She left the counter and never said that she would be back. I was a female, alone in your establishment close to 20 minutes waiting for Ladonna to return to counter and help me. I hollowed several times for her, no response.
She was sitting in the area asleep. She finally came to counter to assist. I asked her if she leaves customers without say, I'll be back. She still did not follow my faxing instructions. 00. I questioned the charge due to her incompetence and she said I still had to pay.
She is none that I would care to…