Anthem

It doesn't get anymore disgusting when I call to get pre-authorization for a billing code 78815-petscan for my wife who is very sick and I get told I AS THE MEMBER CANT GET PRE-AUTHORIZATION FOR ANYTHING THE PROVIDER HAS TO DO IT! THATS BEYOND DISGUSTING. I PRAY ANTHEM BLUE CROSS AND ANY LIKE IT ARE SHUT DOWN AND I PRAY THE LEADERSHIP AND ANYONE WORKING FOR THEM SUFFERS WITH NON CURABLE ILLNESS AND CANT GET ANY AUTHORIZATION FOR LIFE SAVER TESTING THEY NEED JUST LIKE IN THIS SITUATION.

I have received the survey request from Medallia SEVEN times in the last few weeks. I responded to it the first time, since I had found the experience incredibly annoying (the issue with a script refill not the survey) I sent back the last survey with a message that someone should pay more attention because I had gotten the request 6 times.

And yet, here we are at request 7. It does not fill my heart with confidence. And it should fill someone in your marketing research department’s heart with frustration. While I am also sending this to Medallia Survey Company, you are paying them so you should know as well. Kathy Potvin

Very poor customer service with oversea calls. You have noise in the background, children screaming, dogs barking, and roosters crowing. Often there is static on the line. The accents are hard to understand. They all sound like robots that have memorized a script and have no knowledge of the claims process. They are only trained to read what is on their screen. They are pushing us to use chat on Availity, but this another problem. First you speak to actual robot and then you get transferred 3 times before you get to the department that handles the prefix you are inquiring about. It also seems that they are handling more than one chat at a time, because the time between responses is tooo long.

There has got to be a better way to do this. You are saving money by using employees overseas,…

In leaving the Anthem policy provided by my employer the only health insurance policy available to cover the 6 month gap available was an Anthem HMO. I chose the most expensive plan only to find out that Anthem will not cover my prescriptions at my local Walgreens. Why?

Most likely because Anthem operates its prescription services through a company called Ingenio RX which is actually CVS. Anthem is attempting to subvert the free market. It feels like the days of having to buy all my goods at the company store with company money.

In leaving the Anthem policy provided by my employer the only health insurance policy available to cover the 6 month gap available was an Anthem HMO. I chose the most expensive plan only to find out that Anthem will not cover my prescriptions at my local Walgreens. Why?

Most likely because Anthem operates its prescription services through a company called Ingenio RX which is actually CVS. Anthem is attempting to subvert the free market. It feels like the days of having to buy all my goods at the company store with company money.

Lack of basic healthcare for members Lack of full transparency: Denials of healthcare services are not sent in writing on a regular basis; the few times that denials are sent the service is not identified in the letter; the letters are always unsigned; l have requested the name of the Medical Director responsible for the denial and have been told that information cannot be released. I.

and Medicare, find that unacceptable.

Anthem over the counter health products is a joke, I went to the web site, followed the links to a area that said Anthem Benefits Plus and there were 25 pages of products which people can buy from with our cards, and I choose $80 worth of products and went to check out and was told it covered $12.

All the items were from the Walmart Anthem 2022 pages which the web site led me to when I clicked on it. That card it totally worthless and you should be ashamed to rip people off in that manner and do it with Walmart to boot.

My husband broke his arm in a bike accident on June 11, 2021. He was taken by ambulance to a local hospital. As of today, November 29, 2021, the ambulance bill has still not been paid. My husband speaks to multiple people who first said that a check was cut in July, but it was never sent (which they admitted).

They stated they would send it again, and yet, here we are. We now have 30 days to pay this bill before it goes to collections, and Anthem still has no information to provide regarding the status of the check.

Their only solution is to call the ambulance company for an extension. which I am sure they are not going to be happy about, as it will mean more than six months since they provided the service and still have not been paid.

On hold for 64 minutes then hung up.....why?

00 I will die now because I was misinformed about the Benefits. I only have Social Security/State Retirement while others do not work but I did because I work My Life Means nothing. Market Place needs to help Accountable I am reporting this to Everyone!!

I am looking for a Lawyer my Life has been in Jeopardy.

I filed a complaint with medicare regarding Amerigroup. I was contacted by Jennifer who said she was handling my complaint. I received a message from her today saying it had been resolved. It has Not. She has made a bigger mess of the situation because she got the problem wrong.

I cannot get back in touch with her because she never leaves her call back number. I called the corporate number but it requires a 10 digit extension which she never leaves. I need a way to get back in touch with her as soon as possible.

WINKE ORTHOPEDIC LET MY PAIN MED APPROVAL RUN OUT ,WHEN I WENT TO RITE AID IN SUFFOLK MAIN ST THE PHARMACIST SAID IT COULD TAKE UP TO 48 HOURS TO GET REAPPROVAL ,BASED ON THAT I PAID FULL AMOUNT 167$ AND NORMAL PAY 40$ ,WHEN I CALLED ANTHEM STAFF THE NEXT DAY WHICH THEY SAY WAS RECORDED SAID THEY TALKED TO THE DOCTOR AND WILL NOT BE A PROBLEM GETTING REIMBURSED ,I SENT THEM THE FORM THEY SENT ME AND

THE RITE AID RECEIPTS AND HAD VICK THE HEAD PHARMACIST FILL OUT HIS PART ,AND STILL HAVE NOT RECEIVED ANYTHING ,I BEEN WITH ANTHEM MANY YEARS ,I AM DISABLED NOW AND COULD REALLY USE THE MONEY ,WINKE ORTHOPEDIC SAID THEY HAVE IT FLAGED NOW AND WILL NOT HAPPEN AGAIN ,MEMBER ID IS XHY341M76415 ,I PAY 980$ EVERY MONTH AND ITS A STRUGGLE,PLEASE HELP IF YOU CAN THANKS ALAN HECKER .

I would give a zero but you are forced to give at least one star. I work in the medical field and I manage all the biologic patients in a busy GI office in Lexington. My experience with getting approval for GI related specialty medications is a complete and total headache.

I have found that most of the staff that answer the phone after a 30min to one hour wait can barley speak English and it is very difficult to understand them. I have also discovered that most have absolutely no clue as to what they are doing including supervisors.

I cringe every time I have to call them which is daily. Terrible experience for the past 6 months.

Care more Anthem, send me a mail say: rewards for health services $50 visa, I called my doctor and care more center, they did not had any appointment, so I paid to a doctor and had this cards send to Anthem. Now Anthem say that they never got the cards, and I can file a writing complaint, I did but now they say they never got that also.

I have been using a Dexcom 5 transmitter since January 2019 and until now I have received excellent service from Byrum Health Care, the DME provide as well as from the Dexcom Corporation as it has been related to Customer Support. Through the years, from my childhood and through various employers throughout the years Blue Cross has provided nothing but outstanding service until now.

The above noted transmitter requires a sensor that must be changed every seven days before the the sensor stops working. Since using the Dexcom system (it is outstanding, by the way) I usually order the sensor from Byrum Health care at about the middle of the month asnd receive thisd by UPS or other carrier wiithing a dy or so. It probably helps that they are shipped from South Bend IN. anfd I lived in…

Empire Blue Cross Blue Shield – Anthem, Inc. started by, - Eliminated pension plans for all employees. - Reducing health insurance coverage for all employees. Went from HMO, EPO, PPO, to HAS Silver and HAS Gold. Basically the cheapest plans, yet they charge their employees as if they were on a PPO Plan.

- Changing to the HAS, HRA plans made such a big mess for everyone. When you call for your benefits, you are treated as if you are in a third world country. They do not pay certain claims, they mess up claims, etc. 5%.

- Reducing their 401(K) contributions and no longer match what we put into it. - One cannot sell their PTO days anymore. They are placed in a sick bank, where one gets to use them when they are sick instead of using their PTO days.

When that was started, it was told to us…

I have called Anthem, waited my turn in line and then been hung up on 3 times in a row. I've spent an hour on the phone, without even getting to speak to a representative. What kind of nonsense is this?

I have questions about coverage and would like answers.

Technology team does not want to deal with tickets . I opened ticket 3 times for the past 6 month to address the issue with viewing the claim and every time ticket get closed without sending any emails or correspondence . I worked in technology for 20 years and never could get away with such poor customer service and its sad to see that simple things can not be done .

I received 4 letters dated the same date 12/12. One letter said Anthem needed time to review request and didn't have enough info and were asking my provider for clinical information to decide if medication is medically necessary. The next letter {again dated 12/12} said request for drug Remicade is denied.

A day or two later received TWO letters {exactly the same} AGAIN dated 12/12 saying the medication is covered.

First it was stressful to me that the medication was denied, second the postage and letters were a waste of money and all this makes me wonder if anyone knows in this organization knows what the other is doing. No wonder insurance is so high if this is what goes on every day.

Can't get inform about my new Medicare Plan/ big bill from provider / Cust Service Line is simply a portal that can't be accessed without I/D # can't set password or register !!! Paid over $600 for nothing from you people.

What the hell is wrong with you people? Got the $ ok

I was put on a new policy due to my husband being eligible for medicare. I had already met my deductible for the year.My deductible should have been transferred to my new policy.It hasn't been yet after calling them twice.I need my medication filled.Now they told me to call for an override for my medication.Its been since the beginning of November.

My policy was canceled a few days before it was even due the next month. I did not receive a phone call prior to cancellation or anything. Five days after the cancellation, that I knew nothing about, I had a very expensive test done and because of anthem I now have to spend over $2,000 and out of pocket.

I called the company and they were not helpful at all. I just don't understand how I can be canceled May 1, 2015 when my last payment was April 7, 2015. A few days late, but not worthy of a cancel.

I have been a member with anthem for 30 years and I am not now. I went on my husband's insurance on June 1, 2015, I even called Anthem to let them know this and everything seem to have been fine until I got the $2000 bill in the mail.

Next stop a complaint letter to the Anthem corporate…

My previous health insurance provider disappointed me for not attending my claims on time and I have paid a large amount for my medical treatment. Anthem has given me the trust and assurance in managing my medical expenses with their loyal hospitality.

It's really a wonderful experience and thanks to Anthem for the great help on time. Anthem is the best health insurance provider with 24/7 customer support round the year. It covers Dental,vision,Family Health Plans, Medicare,Medicaid and Individual plans. You can save money, access to your claim account online at anytime.

Anthem gives quality coverage , health screenings, easy claim processing and flexible plans.