Apple iMac

In the past I used to be impressed with Apple support. They seemed to actually be informed about the products and troubleshooting. lately though my last couple experience seem condescending and blaming the end user over their product or software.

Even if the issue was being reported by many other users. It's as if Apple started using the same pathetic third party support that a Dell or HP uses. Don't even bother to ask the Apple forums because you will also get either sympathizers who have the same issue, or snooty Apple KoolAid drinkers who again question if you even have an issue as if saying "Maybe it's just you".

Or you get those who simply add nothing to the discussion such as "I don't have any issues". That's great, but does nothing to help those of us who do. Again, we still see…

I purchased a MacBook Air 13 in for my daughter in may for $850. Inexplicably 2 months later the led stopped working and panel needed to be replaced. She took it to apple store and they wanted $450 to fix it.

So I contacted apple advisers which were no help at all. So then proceeded to take it to ceo and coo. After 3 mailing letters and several emails over the course of several weeks, an admin assistant called me and said there was nothing else that could be done.

This after I’ve spent thousands on apple products for my family. You would think a courtesy response like “thank you for your business” would be included but the conversation went right into denial of any accountability and no ownership. Very disappointed!

For years, my friends have been pushing me to move away from PCs and Androids, and instead start purchasing MAC computers and Apple i-phones. I was reluctant to make that switch, simply because I am so familiar with using non-Apple products and software. However, on September 28, when at Best Buy looking at laptops, I decided to take the plunge and purchase a Mac Book Pro. It was more expensive than I had planned on, but I had heard such good things about the quality of Apple products that I figured it was worth the $1400 investment.

Two nights ago, I was watching a movie in bed with my laptop. I got tired, closed the screen, and went to sleep. When I opened my laptop up the next day, I saw that the screen was no longer working properly. There were vertical lines all along the left side,…

Problem- I was locked out of my Apple Mac Book Pro laptop by Fire Vault. I logged into the computer Ok but couldn't get by the Fire Vault log in. It locked up. My computer had been hacked but that was repaired by another computer group. I didn't want to go back to them since they were online. It was repaired as far as I could tell with my e-mails were working OK prior to lockout. They did not wipe out my information or data for the repair to the e-mail.

The internet had a process to reset the password, etc. on Fire Vault but I a 76 year old not computer savvy decided to allow a professional to do it for me since I had so much information on my computer. The person writing down my problem asked if they could clear the computer. I said OK but I wanted assurance that my information and files…

Never buying an apple product again. Americans are killed in terrorist attack and I see CEO from apple smiling, like its a joke about a request for assistance.

Called last night on the 5th of February about damaging my iPad Mini. I was told I did not need an appointment and to just walk in no problem. Now I am at the apple store with an hour and a half wait for a walk in appointment.

What ignorant crap is that?

A couple of months ago i sent by mail the following letter to the head office of Apple in Toronto and i have not received a single response! I am very seriously angry and not impressed at all! I am writing this letter today to voice my huge disappointment in your company and the quality of your products and service.

In the spring of 2013 i was in need of a new computer. Being fed up of the typical pc/laptop made by other brand name companies that last only four years;Having been told by so many individuals how amazing your products are and the quality of them, I chose to make an investment that i honestly couldn't afford by purchasing an Apple Mac Book Pro and expecting this computer to last significanly longer then four years. It turns out this is not the case!

Spending approximately…

I made the most unfortunate decision and bought an apple computer of December 2014 which has not functioned correctly since I bought it. I purchased an Apple mac book pro upgraded it for $500, cost me $1500 and it doesn't work.

1st Apple allowed someone to illegally use my email w/out my permission, Apple was informed in writing not to allow someone else to use my email twice but allowed someone to register their computer with my email address. email addresses are how apple registers its computers.

It took 6 weeks to clear up that issue. Then when I was finally able to use the computer I discovered I had a problem. Apple then refused to honor or extend my warranty even though Apple is responsible for the registering my email and the unauthorized use of my email. they stated that the…

To whom this may concern, RE: Mac Book Air 13”. Serial Number: C02P8QJ6G940. (Date of purchase: 29-04-15). I write this complaint letter to express my thoughts regarding Apple and the after sales. I have been extremely happy over the years with Apple products, but this year, having bought a Mac Book Air I have been having ongoing issues with it and have yet been resolved to my satisfaction.

I bought the computer in France (AZERTY keyboard) and I am now living in Bristol for the foreseeable future. I have been encountering problems with the keyboard and trackpad ever since I bought the product and have spent many hours on the telephone speaking to the Apple support team.

As the problem was not resolved, I decided to go the the Apple Store (11 Philadelphia Street, Quakers Friars, Cabot…

I bought a Macbook Pro last May 24, 2013 and within less than a month of use the Macbook hangs. I brought it to Power Mac Service Center here in the Philippines. They advice me that the Hard Drive is broken. They replaced it June 18, 2013. Then after 2 years of using it the Macbook slows down again brought it back again to Power Mac Service Center and upon checking the Hard Drive is broken again together with the HD Cable. In the first place I think the Macbook Pro should have been replaced when found defective the first time I brought it to Power Mac Service Center considering that it is just less than a month, unfortunately it was just repaired.

And after two years, the same problem occur. So I think there really is a problem with the unit. We are paying a big amount of money for a…

I had a 27" imac computer that quit working so I took it to Cal Coast computers and they put a new hard drive in it. I still didn't work so they looked at again and told me that it needed a new video card as the old one wasn't compatible with the new software and that it would require $600 to fix it and they didn't think that was a smart thing to do. So I called the 800 number at best buy as I had already bought a new mac air for my daughter who is a schoolteacher in colorado.

The girl on the 800 line told me to take my imac to my local store and they would give me a trade in value and then recycle it. I took it to my store in san luis Obispo and the girl who waited on me said that it had no value as it did not work and had me sign some papers to recycle it and directed me to the computer…

My Apple iMac computer is infested with blocked plug-ins and it's preventing me from seeing videos and hearing audios. What can be done to help me. It seems like calling Apple customer support is of no help.