I tried to purchase an iPad Mini 2 32 gb on line today. It was an open box item. I went on the on-line "Chat" to ask whether I could purchase an open box time on line. I was assured that I could. For the next 30 minutes, I tried ordering the item but when I tried to enter my shipping address, nothing happened. I went back on the on line "chat again" for another 15 minutes and after trying numerous things, was advised to call customer service. I did that and she said she could place the order. After another 10 minutes or so, I was told she could not place an Apple order and that I had to talk to the store. She switched me to the Warwick, Rhode Island store only to be told that I had to talk to the Seekonk, Ma store.
I then spoke with another person who said they could take my order but…