Apple Store

I called into the store to ask for an appointment to have my old iPad transferred to my new iPad. The very nice lad said there was no need for an appointment, I just had to take both iPads in and a member of staff would help.

I then went in with my husband during the following week and was met by an assistant called CHRIS who told me quite rudely that as I hadn’t bought it from the store itself I would need to wait for an appointment. I tried to say they should make sure all staff members should be telling the same thing as I had made two special journeys into town.

He then became very obstructive and told me I had to shut up and listen to him. I said if my son or grandson spoke to an older adult the way he spoke to me I would slap them for being so rude.

He then became really…

I spoke with a “leadership team member” at Apple yesterday. Apple was too cold-hearted to replace my foster child’s Apple Watch that was stolen 2 weeks after he received it for his birthday with “Apple Care” included. We should all know this - Apple DOES NOT care.

Apple Store in Vancouver BC (Pacific Centre). Terrible customer service. Don tells me that I can order online and pick up at the store within 2 hours. I wait for almost 2 hours after ordering online and they tell me to come tomorrow.

I ask for the supervisor name Kaida and she was very up front and didn’t even apologize for any inconvenience. Cancelled the order because we felt mistreated.

No public bathrooms for your costumers in your main store which covers three floors of retail spaces. Embarrassing to know that costumers are being directed by your apple staff to find rest room facilities at neighboring coffee shops and other retail facilities.

My uncle had an accident while waiting to be served. SHAME ON YOU APPLE!!!

Apple support don’t want to open the iCloud account I tray everything and still don’t want to help me I just need a police report and get on touch with my lawyer

I placed an order on 08/31/2021, order #W856359493 and was suppose to be deliver on 09/01/2021 between 10am-12 pm, i got an email saying apple was unable to deliver. I called yesterday telling the representative that i need that macbook air for my daughter who is starting college and to kindly have the delivery guy called or text or send an email when they are on their way today.

i did not receive a call nor a text, i got an email at 9:15 saying they are still researching my delivery and will contact me with more information. At 10:01am i got another email saying we need to discuss your delivery.

We have ATTEMPTED to contact you and will continue to do so, we need to speak with you. i called apple Support only to be told that my order has been cancelled. This is unacceptable. No attempt…

I have now purchased THREE Airpod Max. Each one has failed in a different way. The first two failures happened within a week of purchase so - at the suggestions of Apple Support - I simply returned them and purchased a new pair. 5 months after purchase.

Because of this, I can't return the product. Apple is clearly selling a defective piece of equipment. Their support people offered no help whatsoever. Their ONE solution was for me to send the headphones in to have them repaired or replaced.

Why would I trust their shitty headphones after the first 3 failed? Apple's product SUCKS. Apple's support for its product SUCKS. Apple's return policy SUCKS. I was a life-long apple customer (Apple 512K was my first). After this experience, I'm done.

I thought Apple store was top people working there with iPhone knowledge & at least good customer service. I was sadly mistaken. It started Bad service. My family came in to buy 4 Apple phones. We had one person waiting on us and plenty Apple employees just standing around not busy.

Until they were ready to close they came over and said they were going to assist as that is good Customer Service I had to bite my tongue. The long and short of a bad services everything from the Apple employee was incorrect we were told and she verified that everything was backed up by the iCloud and we would have it on our new phone. That never happened.

I know there are many operator issues but this was not the case. I am pretty savvy when it comes to systems. Got him to download my own phone and nothing…

I purchased an iPad pro brand new at Fred Meyer September 2018. My iPad suddenly started losing charge at usually rapid pace and has been dead since. This happened in October 2019. One month past warranty ended. What happened to 4 year life expectancy?.

My iPad pro never got wet, never roughly handled, I live alone and am up there in age so no rowdy people. I haven't been able to afford to try to find out what went wrong. I researched some online and it could possibly be caused by updates I read on one site.

If that is the case why am I stuck paying for it. I know it isn't anything to do with any error on my part. I had it 13 months new outa the box. And it was in pawn shop more than I had it so brand new nearly.

It weird it happen right after warranty ended. I guess their use to rich…

Have been in the downtown NYC Apple Store for hours. An appointment was made. Got called to come to the appointment 65 minutes later. We were seated and told someone will be with us in a few minutes. It is now 45 minutes later and we have asked where someone is.

No one seems to know or care. Pretty shoddy Apple.

cable ( not a charger) with $15, I really was offended by his unjustified attitude, please train your employees some communication skills and to put a smile on their faces, really disappointed!!!

I HAVE TRIED TO BE REAL UNDERSTANDING WITH YOU PEOPLE BUT IT IS NOT WORKING. HOW YOU KNOW THAT I HAVE AN IPHONE DOES NOT SET WELL WITH ME DUE TO THE FACT THAT I DID NOT BUY IT. THIS IS TELLING ME THAT YOU TRACK ALL OF YOUR PHONES.

THAT IS NOT A GOOD MOVE WHEN IT COMES TO ME. WHEN I ASK YOU TO LEAVE ME ALONE THAT IS WHAT I MEAN. I AM AN OLD VIET NAM COMBAT VET AND I DO NOT LIKE TO BE PUSHED BECAUSE I WILL PUSH BACK.

THIS IS MY LAST REQUEST TO YOU. PLEASE (STOP) ASKING ME TO BUY YOUR PHONE PERIOD. I AM AWARE THAT IN AMERICA YOU FEEL THAT YOU CAN JUST BUG PEOPLE INTO SUBMISSION. I AM NOT ONE OF THOSE PEOPLE , I WILL COME AND SEE YOU FACE TO FACE.

JUST STOP THE EMAILS, I DO NOT WANT TO BUY ANYTHING FROM YOU. I DO NOT LIKE THE WAY YOU CONTROL PEOPLES PHONES.

My wife’s data storage on her iPad and iPhone kept increasing of late to the point of increasing her iCloud account storage up to 200 GB from 50GB and it was still increasing. The online support told her to delete her iPad backup.

My wife then brought down her iCloud storage back to 50GB’s because the backup storage came down. But, soon after it began increasing again. That was NO HELP! Now all of her folders, text messages and other information was only left on her iPad.

We couldn’t back up because it took days (6 and counting) and it still was trying to backup. We just went to an Apple store for some one on one help today. The store technician had her default her iPad, which now erased anything she had as documents or data on her iPad because there was no backup on iCloud.

Then to…

Dear Sir, I am quite suprise how come allow a game app which is "SAINT SEIYA COSMO FANTASY（TW）" put into Apple store for updated. Everytime update the app, it will crash with the latest ios. Today I am update the app and try to open the App, it willl be crash and close the app. 1.

I am complain and only reply such as "Sorry" etc, Please ask the developer to fix issue immediate and stop the Apps. I am Long Term Apple Fan since Apple 1 to now, however it comes out frustrate Apple Store the censorship about application Apps Quality Assurance. Thanks

I have Iphone 4 and I am unable to use my phone anymore and I did contact apple and I was told that this phone is now vintage and apple is unable to help me. I feel that I have been cheated by Apple and when I bought this product I was not informed that this product i am purchasing will become vintage and I will not be able to use this phone any more and

if i know about this then i would have not purchase this product. i would like apple to upgrade my Phone and compensate me by upgrading to next level of Iphone which I will be able to use. please contact me on 0400556065.

iPhone 6s would not charge. I told him I believe the battery was bad. The Genius at the Scottdale AZ stored took the phone for 5 minutes and came back and stated it was not the battery and the phone cannot be repaired.

Questioned him and he stated confidently the phone was unreparable. Took the phone to unbreakifix location. Tech took the phone for 5 min and stated the battery was bad. Replaced the battery for a lot more than the $29 Apple would have charged!

Phone is working great now. Seriously Apple?! This is unethical.

Just few days ago, I went to Truro, Cornwall, Apple Store to buy an I-Phone XS Max, for my daughter, because in few weeks it will be her birthday.

They said if I want to buy one, at first I have to pay it , and after that they can show me a Mondem Phone.They said there are many robberies, and they are afraid to be robbed, and they can"t show me one just if I pay at first.The saler name was Shahid.

I am a doctor, and for me was embarassed whole the situation, so at first you have to pay more than 1000 pounds, and just after that you can see what you are buying.

I have asked to speak to the manager, he listened my concern , and without saying anything he just dissapeared.

Shame.

Don"t go to Truro Apple Store in Corwall, because they will think that you want to steal their products.

Good Day,

My name is Raychell Hornbeak-Abron. For my daughters 16th Birthday she was given two options. A birthday party or a New IPhone. Of course she chose the IPhone. She cracked the screen on her phone without my knowledge. Then, she takes it upon herself to get the screen repaired. Fast forward two months later, she cannot make calls, nor can she receive calls. I took the phone back to the AT&T store where I purchased the phone. I was told that it was a manufactures defect and to take the phone to the apple store. The apple store is 45 mins from the suburb we live in.

I make the drive only to find out YES YES this phone is under warranty however since a third party or unauthorized vendor touched the phone it voids the warranty. I had no clue the phone ever cracked or was ever…

My Apple ID has been disabled. I recently found out that someone has hacked my account and made unauthorized changes. I called in hopes of identifying this fraudster, banning them from use of my account, and gaining access to my account. These are not unrealistic expectations of your Customer Service Support Staff.

When I called in, I spoke with "Josh Gibson" who was completely incompetent and unable to perform the job that he is expected to perform. He was unable to provide me with any level of security or assist me in attempting to identify the fraudster hacking my account. He could not remove the fraudulent email that had been added to my account, he could not assist me with gaining access back into MY account. He had no plan or solutions to my problem. Josh seemed uneager to help,…

called and made appt at university shopping center in fort worth texas (7-28-2018) 6:30pm. was quoted a price and ordered a phone. upon arrival the next day(7-29-2018) I was then told the phone would be double the price quoted by another sales rep.

she neglected and refused to look up the information, looked at her watch, told me her 40 hours were up and walked off not sending anyone to finish the transaction. flagged down another worker, she looked up and solved the problem. and green hair.

rather large rear end with flat facial features. cannot believe it actually happened after being told you train your employees for a month before hiring? obviously she needed more training. thank goodness the other girl that was…

My whole family have been loyal apple customers for years - iphones, computers, ipads. My daughter has an iphone 7 we purchased last September so it's still in warranty. The phone has had problems for months.

Finally the main button isn't functioning properly. She is a stay at home mom with 3 small children, 32 miles from the nearest apple store and no landline.. She took the phone to an apple store here in Fort Worth, TX and instead of just giving her another phone they wanted her to leave the phone - remember, she has 3 small children and

this is her only phone - or come back for a part and even then could not guarantee the part would fix it so could encounter other problems. The only other options was to buy another new phone and then send this one back for a refund.

Who has the $$…

I had an apple support supervisor on phone an hour later I arrived at the station park apple store. Having another hour long phone Mary go round I had issue resolved I even gave my phone to personal at the store so there would’ve no miscommunication.

iPhone 7 and IPhone 7 Plus phones had screen fixed. then one phone was improperly fixed and ya had to eat that cost as well

February 7, 2018 APPLE IPhone complaint I spoke with a total of three customer service persons with each of them giving me three different timeframes. I had no problems with my telephone until I applied Apple's updates which rendered by phone almost useless.

I spoke with one person on January 5, 2018 who was supposed to have ordered the batteries. She even gave me a confirmation number and said it would take about 10 days, but I was to go to Best Buy in Myrtle Beach to have it installed.

So, I called back on February 7 to check on the status and spoke to one representative and she placed me on hold to check on the status then she said she saw the confirmation, but she needed to transfer me to one of her junior associate, she further said it could take up to 10-days before the battery…

Hello my name is Aurora Mendoza I have always bought the iPhone every time a new one comes out now I just recently got the iPhone 10 and they are saying they are going to discontinue and I’ve been having problems with my phone with the battery dying quickly and with that shutting off by itself for me paying this amount of money I feel like this is not fair if you are going to discontinue this product then

maybe you should give people an option to go with another phone or a refund can you please get back with me in regards to my complaint thank you

I am very disappointed and dissatisfied by the service I have received from Trinidad and Tobago after recently purchasing an iPhone 6S. The merchandizer at Trinidad gave me seven days refund or exchange the phone started giving tremendous problems with charging the battery, I cannot even go to something as simple as Facebook.

On the sixth day I decided to take it back to store; the merchandizer was reluctant to refund or exchange. The phone serial no. DNPRPRFZGRY9, IP Part No. MKON2LZ/A. I hope Apple can assist I will be sending receipt and all necessary information soon.

In the pass six weeks my apple phone has been loosing battery triple of what it should, I have gone to the apple store in Orland Ill twice which both times the kept telling me oh this apt is draining my battery down. I've had this phone about 11 months This problem started about 6 weeks ago, up till that time I was very happy with my apple products.

I clear everything in the phone like they told me two, and re-started it like a new phone still the same problem. Every time that I have to go to the apple store its 36 miles round trip, and I have to make a appt.

I use my phone for work and I have to carry my charger with I did not buy this phone to have this problem.

I brought my Apple phone into the Apple store at the East View Mall location in Victor, New York for the second time for a problem that I can not hear on it. The receiver or what ever was changed the last time and it lasted only about a month and has occurred again. I arrived at the store for a 2:30 appointment and they said they could not take me until 4:30. this was the first problem. Secondly as I arrived for the 4:30 appointment the positioned me at a table up front. Now I have waited at that table for 20 minutes for someone to arrive and talk to me. Finally a service person arrived and I explained to him what the problem was.

He took my phone and came back 10 minutes later and said there is a problem with the phone. I said really, that,s why I'm here. Then in a snotty tone he looked…

Hello, I now reside in Atlanta Georgia, I lived in NY, ok while back in NY, I went to your apple store on 1981 Broadway, New York, NY. I was looking to purchase a Mac book, upon entering the store, I was immediately followed, for I am a African American, so while browsing, I was starting to feel uneasy, so

I made my selection, there was a lady purchasing the same thing, this lady was not asked for I d, but when it came to me I was asked for ID and made to seem like criminal, made me feel bad, so I left the store, without getting the employees name, please advise, I love your products.

iPhone 5, 2 1/2 years old and no AppleCare, started bulging on the left side. The home button was hard to press, but the phone was otherwise functional. Made appointment with Apple genius bar (I had to go to the second-closest Apple Store 45 minute drive away, as there were no slots available at the closest).

I was a few minutes early and had brought my MacBook with me, so I started a backup. Genius comes over, tells me I'll be getting a replacement phone. For free. He stayed with me until all data was transferred to the new phone and it was all charged up.

I went to the apple store on Michigan avenue, and their service were very poor. Upon entering the store no one greeted me right away. Actually I had to track down a worker to see about cosmetic damages to me phone.

But it took about an hour for a scheduled appointment. Which throw my schedule off all the way. This incident alone had me late for work. This was very bad customer service.

My 14 year old son saved for almost 2 years to purchase an iPhone 4S a little more than a year ago. Last week it stopped charging. We took it to the local Apple store near us where we were told that there was some water damage. They confirmed that it was not "submerged" but had some water damage to either the Logic board or Dot connector. Not repairable, need to buy a new one. I waited 45 mins. (my apparently lost appointment was for 11am and got help 45 mins. later, and the process to get an apt. was not an easy one), to be told that they cannot repair this $400 plus phone??? What garbage!

Firstly, the only water damage this phone could have had would have be from some rain. My son was caught in a rain storm on his way home from school just before it stopped working. He assured me it was…

Two weeks ago, I purchased an iPhone 5s. Within less than a day, the sound on the phone did not operate. Then, I went back to the Apple Store where I purchased the phone, and they replaced the previous phone. After this, the replacement iPhone 5s did not hold a charge, and it could not connect to the internet. I would shut off all of the apps and the battery on the phone would die. Despite charging the phone every day for the week I had the replacement, the phone would not charge and the wireless did not work.

I went to the Apple store to get a refund, but they did not give me a refund for this product. Instead, they gave me a third phone, which does not have my correct contact information. Instead, the Apple employee placed my father's contact information on the phone with my number.…