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Army Exchange

2.5
7 complaints

Complaints

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Linda Wilkins

Feb 19, 2023
0

00 to help pay off account. Then I got funds withdrawn from my account twice now. Could not find my payment at first then located it after me calling and emailing several times. It was jut in my husband account that had a zero balance and not used since the 90’s.

Would not transfer payment until my husband called. Suppose it was not my husbands account. Would there be a problem. He finally got through and was told it would take 7 days. He got through on 6 Feb and it still is not transferred.

I called Wednesday and was told that they were working on it right then. Checked account today and it has not been fixed. It was an admitted error on stars end and should have been taken care of right then.

The account has been paid off but I am still…

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Jeffrey S Ball

Dec 4, 2022
0

Why do you have a rainbow flag for gays and lesbian but not a flag for Christian's what is farr for group should be fare for Al

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Gary Canady

Nov 21, 2016
0

I placed an order online for 3 pair of men's athletic shoes. I received 2 pair in one shipment (one of the pairs was the wrong size). The status, after two weeks, stated the order for the third pair was "processing order". I emailed customer service concerning the status of the order. No reply. After several more days, I emailed them again, and again, no reply. It wasn't until I had called customer service and spoke to a "manager" that I finally received an email saying that the order had been cancelled. No reason given - just that it had been cancelled.

Meanwhile, I had placed another order for a Safari Hat. I received a package with a different type of hat. I was told to return it. I paid $13.05 to have it returned to Texas. I contacted customer service for the status of the order. They…

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crisitna minotn

Oct 3, 2016
0

I bought a sectional couch at the end of July. The couch was delivered August 12 but It was broken, so I called Pensacola BX and they store reorder another sectional couch. Today is October 3, I move to a new house August the 12 and since them I have nowhere to set.

I would like to know when my couch is going to be delivered to my house, and I would like to know why you sent to my house a couch that was very damage. I paid a lot of money for it.

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Judy A. Purnell

May 4, 2015
0

I purchased a vacation through MWR Exchange Vacations/ GOV Vacation Rewards on March 24, 2015. I was over-charged. Government Vacation Rewards will not reimburse my Military Star Credit Card.

This company, because of its association with AFFES, appears to honestly support the travel needs of the Military and dependents. This is not true. I am a surviving widow of a Viet Nam Veteran that paid $1030.00 for two days at the Wyndham Panama City Beach, 14700 Front Beach Rd., Panama City, Florida 32413.

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Bryant S Green

Apr 9, 2015
0

I authorized a payment of $67.00 dollars, but the system took out $322.00 dollars. If I did not authorized $322.00 dollars to be withdrawn from my account regardless if it was the system or live representative only $67.00 dollars should have been taken out because that was authorized.

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Anonymous

Mar 23, 2015
0

My cousin is an army official and she has got no Sales Tax & Free Standard Shipping offers on her online shopping thru AAFES special incorporated for Army Men and Women. AAFES has apparels, handbags, shoes, beauty & health items, baby items, electronics, Homes & appliances, military stuff, emergency kits, stationery,toys,seasonal wears and gifts which are all available in special discounts for them.

Military Star Card is the special benefit to avail exciting discounts. If you are under Military community, i suggest you to try AAFES and feel proud.