Autopage

I called in on the 14 January and was passed from Pillar to Post spending almost an hour and ahalf on the line with different consultants who all had something different to say, eventually i was put through to Nomsa who clarified that she could clear see from her side that there was a limited placed on my account and seemingly the network failed hence i was billed more which was an error on their side. I was than put through to another department and spoke to Precious who promised to sort this out and have a manager call me back, on the Friday my account was credited with R188, however no cutesy or explanation was given.

A week later on 22 January, i called Autopage and got through to Belinda, who put me through to another department and the call was handled by kelvin, that call cut and I…

Worst service ever at the Autopage Irene Mall. I went in to do a sim swap, paid all the money was told that it will be activated in 24 hours after 28 hours I phoned and was first told he will check.

Half an hour later I called again, I got told it is a head office network problem. I phoned head office to be informed that he only submitted the sim swap 18 hours later and that means I have another full day to wait.

The biggest problem is that he lied. Worst company ever, there is no other Autopage in our area so we don't have any choice to go to this shop. This is not the first time, I have never been to this store that there was not a problem.

During the month of September 2015 I discovered that Altech Autopage is debiting money from my standard bank account till to date. I completed the fraud incident form and fax it with no fruitful result. Someone has bought a phone at cape town one of your stores while I have never been there.

I live in and am employed as a police officer. Please help me as I have already opened a fraud case at Or Tambo airport with ref. 16/11/2015. I request also any money that is owed to me be paid back.

Here is my latest Autopage complaint. My phone has been suspended for the third day now! Everyone is telling me this is a network related problem and i will just have to wait. I cannot access my emails or anything.

I would like to know how Autopage will be paying reimbursing me for this. I am very very upset that i just have to wait for the corporate office to get through all the Autopage complaints and respond to mine, since I have seen hundreds more out there so far.

My account is always paid on time. Maybe if i was in arrears i would get better feedback or more attention from Autopage.

Good Day, My husband has been customer for over 16 years with the same number. His phone was ****** on the 21st of September 2015. I went to Middelburg Mall Auto Page, they did block the phone and did a sim swab. But then I struggled for over a week to get the IEM nu ex. The Middelburg Mall Auto page did nothing for me, they only kept telling me to wait for the number in order to open a case nu at the police. After many calls to Auto Page I found this numbers on my own. Then Middelburg Auto page inform me that it may take up to three weeks to submit my insurance claim.

Once again I contacted Head Office and they send me the forms to complete. I did send it threw to Middelburg Mall, but I have not yet, up to date 13 October 2015 heard a single thing from them, I have all the E mails and…

I was contacted by a sales agent from your Sandton branch for an upgrade but I informed them that I was not going to renew my contract that will end in September 2015 however up further conversation with the consultant , we came to an agreement on a structured deal that suited my affordability. I was then informed by that consultant that I will receive my phone within three (3) working days which satisfied me.

Three (3) weeks has since past from this initial call and I did not receive my phone after which I call that Sandton branch on 26/08/2015 and spoke to Thapelo, the branch manager who assured me that he will sort out this problem and will get back to me that same afternoon which up until this email nothing has happened. If your company is service orientated, then you'll give a new…

Cancelled a contract with Autopage and requested the number to be on pay as you go. After lots of calls and frustration this was sorted out. I migrated to a new service provider with my number only to find that I am still invoiced for the contract.

Tried to cancel this contract and get refunded with no luck, no response although I have reference numbers through their call centre.

I would like to lay a formal complaint with Autopage regarding my account. I have made numerous inquiries with you guys of an incorrect deduction on my account and you guys have still not sorted out my query. Its been 5 months and you guys are still deducting incorrectly from my account, ref number is 595866/ 649795. I have spoken to many employees who said it will be sorted out and still same ****. I have spoken to employees who said it will be handled.

I spoke to another employee on 13/05/2015. She said there is number(contract) on my account that's not suppose to be mine. I cancelled my 0745897377 and paid the settlement amount in January 2015. I have since queried every second or third week to refund my money and to cancel the number, I spoke to another rep in accounts who said she…

I have been with Autopage for many years. I decided to get an iPad, and my phone account went up but was still okay to manage. Then all of the sudden this month my account was debited for the amount of R5700!!!!! I phoned and asked them what happend, all they could say was I used data... Impossible!

I phoned on Friday the 1 May, and also asked to get my bill emailed to me, but received nothing. So I phoned again on Monday the 4th of May. I asked for a breakdown of my account, and yet I received nothing up until today. I have never used that much data and would like to get an answer.

Two or 3 months ago I have also received a bill over R3000! I was told it was Facebook on my phone. I have deleted Facebook from my phone that I am using so what could be the excuse this time? This is…

My reference number is 660127. You charged me R 1957.92 for data. I paid R 350 for 5gb and only used 3.8gb. Your staff said I changed it to 1gb but you kept on billing me for 5gb. My phone got stollen and now you say I owe you money so you cannot supply a new phone. I hope this is a level of Incompetence and not fraud. The query was lodged in January this year already.

My next step is to consult with my attorney, maybe for a class action against your company. I think one advert in the papers we should have enough clients to hire the best council money can buy. I do hope there is merit in this to charge you with fraud. According to the complaints on the Internet there is a pattern with you billings. It is time someone takes action!

Upgrade contract in March. receive Nokia Lumina used for 3 weeks then showed me I must "slide down to close" after I did that phone do not want to come on again. Took it in to Autopage Richardsbay, came back unrepaired - technician told them I handed the phone in to be repaired by another company/person.

I got witnesses that can state that I DID NOT HANDED THE PHONE IN FOR REPAIR AT ANOTHER PLACE. Being by Autopage for long I this is the services I get, that's so bad, no one want to help only believe what technician say.

This phone is maybe a fabrication fault now I must pay for something that I am blamed for and is not even MY fault.

I have a problem with autopage, they keep on deducting money on my account but I have never open any account with them!

I would like to find out that why are you trying to deduct R472.50 in my account because I finish paying this account in May 2012. My balance was R412.80 and after my last payment, you continued deducting my money. I called to cancel that stop order. I even went to the bank on November 2012 to cancel that stop order, I had a one (1) year contract not 4 years contract.

I notice that from last year you've been trying to deduct money from my account why? I don't have any contract with altech autopage since my last contract with you. Even then altect was deducting double the amount after paying. I WANT TO KNOW WHAT IS THIS R472.50 FOR WHO OPENED THAT ACCOUNT AND WHAT DID YOU GIVE THAT PERSON, BECAUSE I DON'T OWE AUTOPAGE. THE ACCOUNT WAS CLOSED AFTER I MADE SO MANY CALLS

77 outstanding, which is a joke! Autopage even blocked Peet's phone! We work for the same group ( Powertech Batteries- Altron ) and both of us has contracts with Autopage for years, but I am seriously considering writing a letter to Dr Bill Venter to inform him of the bad service I have received over the last few months!

I have reported a stolen phone, just to be told 2 days later that I didn't, didn't receive statements anymore and had no reply on complains that I lodge, so I guess this one will also be ignored? The idiot that forward these massages today should be fired!

May be one should indicate on a big bill board how bad the service is from Autopage, like the person who did it with cell.

77 witch is ridiculous! Autopage has blocked Peet's phone. We work for the same group and we both has a contract for many years with Autopage and I am seriously considering the bad service that I experience over the last view months from Autopage.

I have reported a stolen fone just to be told that I didn't, I don't receive any statements anymore, I lodge a complain with no reply and I guess that this complain will also be ignored! The idiot that send these massages today should be fired!

Maybe one should also put up a billboard that indicated how bad Autopage service is, like the person who did that with Cell C?

I have upgraded my line 084 309 2161 the 27 March 2015. I have agreed to a package for a 40" Samsung Smart FHD TV, with a Samsung Galaxy Trend Phone for the amount of R448.00 pm. I received my hand set on the 30 March 2015. When I opened the package, I noticed that the incorrect handset has been delivered. I immediately phoned Altech Autopage and advise them that they have sent the incorrect hand set. They said this was the hand set that was agreed on. Which obviously wasn't. Then I was told that the conversation must be pulled, so that they could listen to the conversation as to what was agreed on. They told me that it should take 24 - 48 hours and then it should be sorted. It is now the 8th April, no one is coming back to me with any answers.

I phone Retentions everyday, and everyday…

i then again struggle to get hold of the person who said I must call him as soon as I receive nano sim until I contact customer care at my own cost again. On Friday 20/03/15 I called customer care as I was experiencing battery problem with my new Samsung A3 which I did not use for more than a week.

Battery problem started after I downloaded few apps and I thought that was the only problem. then restarted it to factory settings. What is the solution to that

I upgraded last year with the blackberry z3 I use the phone for two days it was having a problem of microphone then I send it back to be fixed but it came back having the same problem and I went to the. Store to tel them that the phone is having the same problem so I told them that I don't want that phone anymore because it is the new phone but it gives me problems then

they told me that they will talk to their boss until then when I went back the store was closed down in Vanderbijlpark Gauten I never received my phone til to day I'm dissapointed.

I have been to Irene branch over 10 times in the last two months trying to sort out my account. I opened my contract at the end of January for an Ipad Air 2. Everything went smoothly and i was told it would come off my account at the end of February with the Pro Rata amounts for January Which i was happy with.

When i opened my account i clearly requested that its a closed account (Prepaid) and Freddie told me it was and i dont have to worry. I asked Freddie why and he told me i went over my gigs. I asked him to recall me clearly asking him to put it as prepaid and he apologized and said the store will pay the difference and i should reverse the debit order with my bank. Which i did.

I asked him to please sort it out asap and he…

I have had an contract with autopage for a while. In the last 15 months it has happened to me twice that Autopage did not give me my 1 gig data from October last year. It has happened before as well.

Now Autopage has just given me the credits for the amout that I payed for the 1 gig each month. I think it is very easy to realize that you are stealing my money. Autopage needs to credit me the full amount because I was paying out of bundle rates every month.

The contract that I signed with you was for a additional 1 gig of data every month. It took autopage several months to realize that you did not give me the 1 gig and now you think I should take the costs on me. I will not.

I demand my money back. I will get my lawyer and I will never pay one month of a contract with you. You are the…

I have a My Call 200 contract with Autopage and have an additional data package of 500MB per month. My contract already includes 200MB of data and I also receive a 275MB free for purchasing an internet bundle during a promotion, in total 975MB available to use per month. These data bundles are confirmed on a monthly basis via SMS. My Samsung Note 2, like all Samsung smart phones, has the ability to set data usage and limits so that users can monitor and limit data usage. My phone settings are set to warn once 685MB has been used and the limit is set at 950MB. According to my understanding once a phone’s limit is set, a user is not able to go over that limit. My data usage according to my device between 16 Nov and 05 Dec is 505MB.

I would like to request an official report to explain how…

Hi, I phoned yesterday regarding my 1 contract where I did not get my allocated airtime, I was told I get this on the 1st of the month, which did not happen, I had 1000mb data, and after I was told to do something on the phone I had 3mb left, and still no airtime, then I was told to finish the R20 airtime I topped up with, then

I will see that the 200minutes I have will work, the consultant was very rude when I tried to ask how I can sort this problem out as my son need to be able to phone, he is a security guard and need to have airtime, he then put the phone down on me, I phoned again, and still have not had my query sorted.

I see on Hello peter that there are more people complaining about the same problem, I need this to be sorted as I am paying for something that I dont get. I think…

I'm upset about Autopage the November bill was R2763 instead of R707 as the usual amount, so when I asked them they don't explain to me. They told me it's about data. If I really used a data up to that amount I know how to check the data on my phone in the first place.

This is a rip off & now they suspended my phone & still they didn't explain to me what went wrong.