Babies R Us

On March 28th 2022 I ordered four items from my daughter's registry. 99. 99 on my credit card. 97 when I ordered it it's no priced at $199 that item wasn't delivered to me there was no email stating what had happened why it wasn't delivered it's my daughter that caught my attention by calling me and

let me know Mom you ordered four items from my register and I only receive three the baby monitor is missing I told her to give it a day maybe it'll come the day pass and still no monitor I called on the second day I didn't get anyone at that number so I went back online and I spoke to quite a few different people online the last person that was pushed back and

forth to was a so-called manager I explained to her what was taking place and I wasn't very happy about all the deal with it there…

Worst website I’ve ever been on. Christmas I ordered some clothes and when I went to checkout there were 2 items I wanted to delete but it wouldn’t let me. Tried calling customer service but of course they were busy and after about an hour wait I finally just place the order with the things I didn’t want.

Just tried ordering for registry and was ready to pull my hair out. Again called everyone was busy waited 45 min and hung up.

FINALLY after another 45 min I figured out how to get the order to go through. Others fro This registry are having the same problem. I guess you feel like it’s not important for shoppers to have an easy time spending money at your store since there aren’t that many baby stores around.

Will never buy from or order from baniesrus again. I’ll spend the time I spent…

I have a baby registry with Babies R us and on 9/9/17 me and my husband went to buy a crib/ dresser and stroller and close the registry . We realized that there was a promotion on line and the associate working that night (Wendy) got on line to order the items for us in order to be able to apply the close out discount.

The computer kept freezing on her or it would take some information and not other. We were there for more than one and half hour trying to check out and she still could not get it to work. Another associate by the name Nakita tried to help and still it did not work.

By that time I was totally exhausted and loosing patience . (Im 8 months pregnant). Nakita gave us a 20 digit code for us to go and place the order at home. The next day we tried to place the order and again…

On 8/22/17 I placed an online order for a crib with an attached changing table on Babies R Us for in store pick-up, as a ship to home option did not exist. On 8/26/17 I received an email notifying me the product was ready for pick-up.

On the morning of 9/3/17, that's EIGHT DAYS later, I received an email that my order was cancelled. I called customer service as I was actually going to pick-up the crib that afternoon. I had to organize some family members to come help as the item is heavy and bulky so I needed someone with a bigger car to help.

Basically, I rearranged my, and several members of my family, Labor Day weekend to make this pick-up happen. Here's what customer service said and did for me which is downright pitiful. After approximately 35 wasted minutes, it turns out there was…

I had signed up for a breastfeeding class the store gives on Sept 15 630p in Conmack NY store. I had received the day before a confirmation of the class via email. I drove a half hour to the store and when I got there was told the class was cancelled. I was never contacted either by email or phone. I also have a baby registry with you but for some reason no one could take the time to contact me.

I am not going to be shopping at your store anymore. I am a first time mom and am going to be telling others about your unprofessional consumer service. I will not sign up for any of your classes either due to not trusting this company anymore. I am very upset and will not be finishing my registry with this company either.

I called ahead to the 2789 Paper Mill Rd., Reading, PA 19610 location to determine if they carried an item I was seeking. I gave the gal the full name of the product. She asked me to look on line and give her a product #. I couldn't find the product #, but meanwhile she was apparently online looking as well and had the answer. They should not make the customer work so hard if they want to make a sale. The product was in the store so I took my lunch hour to go to the store.

When I reached the store, I couldn't find the product so I asked a sales associate who pointed toward a location. When I told her that I had already looked there, she begrudgingly walked to the location and pointed again. She was a very unhappy, unfriendly person. She made me feel as though I was a bother. I stopped at…

Just thought babies r us should know. I walked in at 4:45p on Saturday may 7th and saw 5 employees sitting at the baby registry doing nothing but talking to one another. Very sad. I had to walk all the way back to them to get any help.

Sure it wasn't a super busy evening, but that just looks bad. As management, they are poor. They are getting paid to sit. Sad excuse for employees. You may want to look into hiring someone to walk around and do something ( straighten, restock, assist customers, get carts, anything but sit and look sloppy and pathetic).

Received a gift card and went far out of the way to use it at Amherst Babies r us. I wanted to purchase a big case of Huggies, newborn diapers but had absolutely none in stock. Not to mention the price is way more than target and WalMart.

This is a baby store and don't stock newborn diapers? 99 a piece. $50 gift card spent on something that should have been in stock for $35.

Could not receive adequate help, the Babies R Us store was being ran by a bunch of rude kids not an actual adult to talk to disrespectful. Would not honor sale price on there own website. My daughter was registered there, but I will not purchase anything else from this store, I can be disrespected any where, but I thought this was a higher end store.

Very disappointed in the Babies R Us customer service!

I received a crib as a gift (delta 4 in 1) from my baby registry in Middleton NY and the crib had two right legs which did not allow for proper assembly. I contacted the babies r us at Union Square in my location Manhattan New York and they stated that they would order a new crib and switch out the piece that was needed to complete the crib.

It has been two weeks since I first approached the babies r us on Union Square concerning this matter and I have been told on a few occasions by different workers that the order was placed and will be arriving soon. I now received a call stating that the order was never placed and that I needed to provide my name and address for the order to go through.

This has been a two week process with no resolution yet.

No customer service! Smart ass kids walking around with attitudes and cell phones. Will not help and do not know product line. District manger who oversees this store must be fired! I have contacted headquarters along with 10 other people.

I spent my money 400 dollars at target across the street. This is the Redlands store in California. No wonder it is a ghost town when you walk in.