Bank of Hawaii

For 3 days now I have been locked out of my online banking, and can’t log in to my account. I have called bank of Hawaii literally 10 times in the past couple of days trying to get a temporary password, I have had bank of Hawaii employees hang up on me, give me the wrong temporary password, I have asked to speak to supervisors to get help and

explain my situation and they will not even let me talk to a supervisor. Bank of Hawaii has the worst customer service I have ever received in my life, and this has been the worst banking experience of my life.

I have 2 other banks and I never have had any issues like this with my other banks. Bank of Hawaii does not care about there customers at all and have shown me no willingness to help me, they show absolutely no care in what I’m going through.…

I’ve just arrived back from my trip and all I need is my passcode to be reset cus apparently it’s been denied cus I’ve punched in the code too many times but in order to fix this I have to call customer service by phone and the roller coaster of frustration I’ve endured being on the line for hold that’s I’ve attempted 4x in the last week to just get a hold of an agent.

I don’t mind the hold at all cus I’ve been with this bank for years and I do know how it gets but the matter I really don’t appreciate is when finally someone picks up and I’m so relieved like happy almost that someone is finally able to assist me.

I just want to say this phone call has really made me feel defeated! I understand what she needed from me in order for me to gain access to my account but what I don’t…

I have never received my tax certificate from your bank concerning my term deposit I have contacted you 3 times concerning this and have not got any satisfaction. I am unable to file my taxes until I get this Please rectify this. Sam Martin Ekings

We did ask the Bank of Hawaii in Palau to contact Cash Management in Hawaii to cancel our wire transfer transaction thru e-mail and they not communicate with us well and still let the transaction go through.

In the beginning at Palau branch asking us to contact to their Cash Management directly and it's time different (12 hours) due to we are in Palau and they in Hawaii instead of they contact internally for us which will be faster

VERY VERY POOR SERVICE, I will tell all of my friends not to use this BANK anymore