Baskin-Robbins

This is my 2nd complaint out of 6 in which I've let the other 4 just go without complaining, however, ONCE AGAIN my family and I visited your Baskin Robbins/Dunkin Donuts store # 37492 and were ONCE AGAIN DISAPPOINTED..... we also ordered a root beer float but of course you were OUT OF ROOTBEER!!!!

In the past I have been understanding but this is ridiculous. The poor worker who's name is Kameron was so embarrassed, very apologetic and very nice. She told us that on your inventory orders you do not order bananas that the employees have to purchase the bananas themselves and of course are reimbursed but how lame is that.

You know it truly is a shame. At least other places reward or compensate you for the inconvenience (take Dominos for instance). damn 6 times. You must wonder why we keep…

The employees that work at Baskin-Robbins 650 Uptown Blvd, Cedar Hill Tx. Needs more training. This is our first time and last time shopping at Baskin-Robbins. 19 we ordered three double scoops Sundaes in drive thru. We waited over 15-minutes as the employees kept handing out the wrong order.

We ended up not getting the double scoops of ice cream per sundae that we paid for. Our receipt shows that we paid for double scoops. 00 and we only received single scoops per sundae instead of the double scoops that we paid for.

We attempted to call the phone number on the receipt, but it is fake.

1. On line survey says if you want someone to call, this will happen no later than 4 business days. 2. I have filled out surveys during the past 2 months on a regular basis requesting someone contact me - this has never happened.

7635 State Road #54, New Port Richey, FL 34653 On July 27, 2019 I arrived to pick up the birthday cake for my Granddaughter's birthday. I am raising her. I had ordered the cake on the 23rd. When ordering the cake, I waited for the gal to get two other pens, because the ones she was using were not working.

Once I placed my order and about to hang up; I said don't you want my name and number of which I then gave her. Now if you are not qualified on the process to take a cake order you should not be doing so.

Anyway, when I arrived I waited 30 minutes while they searched for the cake. Could not be found. Then the Manager Jordon was contacted and offered no solution. I asked if they could look for the invoice. They could not find one.

He then decided to blame me, because if there is no…

Came in 2 times to this dunkin donuts Baskin Robin's on 3427 w. DIVERSERY CHGO IL 60647 . Both times I ordered Cappuccino Blast Oreo flavor. 1st time they said they would not make it at the time I went I would have to come back in a couple of hours.

The 2nd time I was told they did not have enough ti make it of what I dont know.

I don't believe you're running a Car Wrap ad campaign, in which anyone with a vehicle may participate. I was contacted a few days ago about having my car wrapped with Baskin Robbins' ice cream photos in my favorite flavor.

At first, I was excited about doing it, because I love all your ice cream flavors! It wasn't until I was told I'd be given one big check for $2000, in which $500 would be mine and I'd have to give the rest to a car wrapping expert!

Legitimate companies don't do business that way! I'd have to run the check through MY bank account?! Please let everyone who might fall for this scam know that you don't do business by putting your employees/customers at risk! A big clue that it was a scam is that the person who contacted me, a Matthew Polo, had very bad English skills.

"…

To whom it may concern I've been to a lot of different stores and this store is the worst not because of the employees but the owner she's rude and treats her staff really bad. We go there because it's in our neighborhood she has told us there's a difference with scoops there's adult and kid size.

Today we ask for adults one staff gave it to us because the owner was in the backroom the second staff was told by the owner that the scoop was to big I said I'm paying for adult size when we got home they where kid size scoops. I've never been told this before at any store.

Here's a picture of the store address and the ice cream scoops which is suppose to be three scoops .

This evening, my husband and I ordered from Baskin-Robbins. My husband, a vanilla shake and me, a banana split. We ordered through door dash and when it was delivered, the banana split was only covered by a napkin! 00! My husband and I immediately went to Baskin-Robbins since no one answered the phone there.

In fact, it was 8:41p; 8:42p; 8:43p, 8:45p, and it only went to a voice mail. When we went into the store, my husband inquired about the delivery and why no lids were given to the delivery person. The young man told my husband that the delivery man did not ask for a lid.

A young girl was also working…

On July 12 I went to your store in the Costs Verde center to order a cake for my grandson's birthday. I have ordered dozens of cakes at your Lomas Santa Fe shop and NEVER paid a fee for a cake with just design and birthday wishes on it.

The cake I ordered was plain with a white frosting around the top, no design or anything fancy. When I picked up the cake on Sunday, the 15th I was charged five dollars for SPECIAL DESIGN which was questioned by me.

I had to get the cake because my family was due to arrive, but I am very angry. Since when is writing happy birthday on a cake a special design. I would like the $5 to be credited to my charge. Please advise. Renee Parker

I would rate zero stars. Tonight my husband and I went to Baskin Robbins on 95th Street in Overland Park. I have a bad stomach so ordered just the CHILD CUP of Pralines and Cream ice cream. THERE WAS NOT ONE PRALINE IN THE WHOLE CUP!

I only ate two spoonfuls and realized this. I took it back to the counter and told the guy 'there are NO pralines in this'. He said 'there are pralines in every scoop'. I said 'nope, look. Please give me some pralines'.

He said 'no, there are pralines in it'. I said 'no there are not'. ) I left it on the counter and said 'please give me some pralines in this'. He looked at the other worker and the other worker shrugged and finally said 'do it'.

The guy finally went to the praline and cream and dished out another child portion -- which had about 3 pralines…

Absolutely the worst customer service I've ever seen. Employee named Tabitha litteraly laughed at me when I was making a complaint about bad customer service. Manager was standing right there and did nothing about it. No apologies from either one.

Both of them need to be fired. Wish I could rate them zero stars. A complaint has been sent to their Corp. Headquarters.

To whom it may concern I went to the Algonquin Baskin Robins to order a full sheet StarWars ice cream cake . Choose one from their book . Twice I was told couldn’t do it , didn’t have the decorations.

My respond was , why is it in your book ! Now I didn’t need the cake till July 6th . But that didn’t seem to matter . 99 for decorations is no big deal !! Who ever is in charge should make sure all decorations for cake are in stock !

Or remove picture from book !!! Thought you should be aware . Claudia P

The cashier Regine (spelling) had too much of an attitude and was very impatient. Every time she asked me a question about ordering a cake ie size, flavor of ice cream & cake, she wanted immediate answers. When I took 5 seconds to think she would roll her eyes up in her head and throw her hands up.

I'm over 50 yrs old. I deserve respect, I don't know the flavors and wanted to think for a second. I was ordering for my husband's bday to be enjoyed by our whole family. I left the Richmond Road OH store to go to another location.

I am writing to you regarding your company's unprofessional Customer Service located in Roswell, NM 6-20-19 around 8:00pm My family and I decided to grab ice cream this evening and we chose to go to Baskin Robins, mind you there are plenty of other business we could've chosen from especially seeing how this business is new to our community recently opened in December. We started off going through the drive thru and asked the associate what flavor had oreo cookies in it, in the most sarcastic response she said " Ummmmmm Oreos" so we thought maybe she was just having a bad day as we all do at times.

we proceeded to order three of the oreo flavor ice cream for our children in a cake cone. " This is unprofessional customer service we chose to spend our hard work money in your business and we…

Store at Richmond rd in Warrensville, Oh gentleman working in drive thru gives bad customer service by being very rude and this store never has anything in stock a waste of company time

The store in Marianna FL is one of the most mismanaged I’ve bern in. They are always out of products, never having waffle cones prepared. I’ve been in the store 5 times at. Various times and there have been no waffle cones on all trips.

I placed an order online for a special birthday cake and upon picking it up, it was the wrong ice cream used!!!! Then was told in order to get a refund, would have to come in the next morning to get a refund!

First of all, ruined our birthday surprise! Was not able to find a birthday cake like this without an order anywhere else. Such a disappointment! Such poor service too! The birthday surprise was set for the evening and now had to drive around town trying to find a substitute in the late evening.

This is the store on I95 and 103rd St. The end of my service!

I wanted a quart got a pint plain and simple

On May 25, 2019, I left my wallet containing a large amount of cash, credit card, and state ID on a table in the store at Antioch Crossing, Kansas City MO. I realized my mistake the next day. I tried calling the store, but they were closed.

I had to catch a plane to New Orleans that morning before the store opened so I waited until the afternoon and called them again from Mobile AL. I explained my situation and told the person answering the phone that I was going to be out of the country and would not be back in Kansas City until the night of Sunday June 2, 2019.

I was assured that my wallet had been found and would be placed in the manager's office for safekeeping. I had someone who was supposed to come pick it up, but was not able to get there until the afternoon of June 2. She was told…

On 6/2/19 I was in one of your establishment Located on the comet of Laguna and and Franklin in Elk Grove CA. When I was parking I seen one of the employees taking out the trash through the side door .

We went in and waited for some one to help us,the young man came back in asked us if we needed help we said yes, he proceeded to graft he cup and serve us the ice cream. my wife was going to order a Banana Royale but feel uncomfortable so she decided not to .

We called the manager and explain Her what had happened she was very defensive and at the end she told my wife if she wasn’t comfortable, then not to come back into the store, so it seems to me that she was OK!! That her employees dont wash their hands and it’s OK with her.

I think that this management needs to be trained on all the…

This is a long review but it is worth the read for anyone considering going to Baskin Robbins in Mansfield, Texas off of Walnut Creek and 287 to buy an ice cream cake. We decided to buy our son an ice cream cake for his graduation, and thought Baskin Robbins would be the best place to purchase one.

Me and my husband went to the store to place our order. We looked through their cake book and chose a really simple and cute graduation cake. 00 extra dollars for the "deco-pac" as it was called on our receipt.

A little pricey for even an ice cream cake in my opinion, but it was for our son's graduation, so we were okay with the price. We chose to pick up the cake the day of the graduation at 11 when the store opened.

We got to the area early, so we went to another store while we waited for…

I called and asked what the hours were, a pleasant girl answered the phone and said they close at 10pm... I drive over there, and got there around 9:32pm, the gentleman behind didn’t acknowledged until I made the first point to proceed to ask him if can order a Banana Split, his reply, was that it was too late to order one...I thought he was joking because I saw 8 roped bananas on the counter in plain sight. He said that everything needed wasn’t available...(thinking, he has ice cream, obviously, and bananas...) Whip cream, chopped nuts, sauces.... really!!! So I think this franchise store should just close.... very bad business practices....in it for the wrong reasons... So I went to the market to make my own...

Sincerely, A valued BR customer...

I live in Orlando, Florida, there is a Baskin Robbins close to me on Kirkman road. Practically everytiime I go there they are out of almost everything. Went yesterday no bananas for a banana split. Went today no bananas again.

Ordered a cone of butter pecan ice cream, no butter pecan, also no vanilla or chocolate ice cream either. This is the poorest run shop shop I have ever seen. Why don’t you just close it down.

Visited this store yesterday. No cup, no cones,no Rocky road,no chocolate.and few other flavors.

Snacks of poor management at the very least. Wife and I have been BR customers for decades.

We had a group of 8, and put our ice cream on the table to pay. The table was broken and our ice cream hit the floor. We were told they would not replace the two orders and were sorry they knew the table would flip.

Now two of us had no treat. We won't be back!

I came into Baskin-Robbins on Sunday The 7th at 3:10 ish and the girl that had served me was so rude I had order one of my items not being asked if I had anymore, she started Bagging it I told her I had more then I clearly saw her roll her eyes to the other girl working there, I was very polite and did not say anything that I had seen it, she finished with the 2 banana royals me knowing it was a lot let her get those with a kids ext and

said may I also have one more kids scope vanilla ice cream scoop again she rollers her eyes went over to scoop the ice cream and out of frustration she closed the lid HARD, she then checked me out handed me the receipt very rudely not even saying thank you nothing as a business my husband and myself this is not called for its to hard to explain in just 100…

I went to the north Versailles pa. location to get a couple of quarts of ice cream. I decided to get the pre packed mint chocolate chip but I still wanted the gold medal ribbon. Not one person would help me I stood there for 15 minutes.

They were a little busy but at least someone could of said someone will be with you soon. They all looked at me and turned the other way. I wasn’t sure if they didn’t want to scoop the ice cream or what...

I put the pre packed back in the cooler and walked out. I will never go there again. I would like a response to this complaint. I have been in the restaurant business my whole life and this is extremely poor customer service. Thank you.

99 saying the listing on Baskin-Robbin website was a error. 99, which I refused by saying thanks and leaving. If the listing was I error there no disclaimer posted in the store. The date of my visit was 3/31/19.

My complaint isn’t that my daughter was employed with one of your franchises. Shelbyville, KY to be exact. She has been talked to like a dog and all the kids there are bullied by the owner. His name is Charlie and I have prof of the way he talks to these kids.

He will fire them for no reason with not one write up or any formal divination on hand. I am so sick of the way he talks to these kids and actually had one miss school three days in a roll so he could go on vacation.

He is the worst and I have proof that will be posted below. Please don’t contact me telling me you will handle the situation and blow it off because I promise you I will go way above your head with my lawyer if something isn’t done this bully called a franchisee owner.

He sucks and his days of bullying kids is over. I…

Im a customer and everytime i come in your store its a problem.this girl that work in one of your stores mad a threat to me .the store number is Riviera beach 341149

Walked onto Baskin Robbins 1954 8th Street Fernadina Beach, Florida 32034 requesting a quart of packed pistachio nut. The woman behind the counter packed it halfway. When I asked if she could please pack it better, I was told to leave the store! She was very rude!

DEFINITELY in the wrong business with an attitude like that!

Went to your Bay City location to get my wife a waffle cone. Was told they were out of waffle cones until Tuesday (it’s now Friday). Clerk was rude. Inquired about other cones available, said only little kiddie cones. I understand this happens. When I ordered the equivalent, or so I thought, of a double in the cup, I was shocked at how small the scoops were. A fraction of what size sm used to in the cone. Being I was clearly disappointed already, I left even more disappointed. Was an avid customer. Not expecting to here from you. BR has been a great business in BC. Things are rapidly going downhill.

Very disappointed

I visit this Baskin Robbins often.This is t the 4th time I come and they NEVER have the Waffle cones as Advertised!! Even in at Noon they're OUT!! WHY?

Just left be store on sunset in Henderson Nevada they put up all chairs would not let us sit at tables. One half of ice creams were covered claimed to only have those few left. No Rocky road or choc chip. So we left.

Will not be go back It was 9 30. They close at 10. Went to green valley. Instead.

Dear Sir, My relative from USA has sent me Rs 500/= for getting ice-cream from you. The code sent by you to me is useless because your shop namely, "" Baskin Robins 22/38, Lowther Road, Allahabad Phone No. 07080105983 "" is refusing to give me ice cream costing Rs 500/=.

The owner of the store is pressing me to take ice cream of a minimum of about Rs. 700/=, only then he will deduct Rs 500/= from the cash memo. Please instruct him not to impose this restriction. Hoping for a reply soon, Yours Sincerely, Prof B K Agrawal Ex Head Physics Department Allahabad University Res : 15 D, Bank Road Allahabad-211002

We paid 5 dollars for a cookie sundae and it was less than a scoop of ice cream in it. So disappointed in the service here for our first visit.

49 or I will take other steps further.. I will not let this shop treat me this way and take my money too; Its gone so far now its more principle than product. I'm mad about it and I want my money back.

I'm visited Baskin Robbins Metropoint Kajang at 30/06/2018 to redeem by my Baskin Robbins Double Junior Ice Cream Sundae Voucher. What kind of DOUBLE if I just get redeem Single Scoop Junior Ice Cream?

went to Baskin Robbins #343763 Just now took premium ice cream sundae home, there were no nuts on top. took server 15 min to make this and they were not busy. no other customers. when asked for napkins he wadded them up and tried to hand me them, asked for a spoon gave me a long ice tea spoon.

when got home nuts were missing called them they said they were out of nuts but no one told me that when I ordered it, I feel I was ripped off~ they offered no confesation what so ever, I drove 15 min to get there and 15 min home as I was craving this and was very disappointed in the service, the way I was treated and my order was melting on the counter as he walked away while making it do not know where he went to like I said I was there at the drive thru for add least 15 min~ what kinda place does…

m. I, Lawrence Lee entered Baskin Robbins located at 20-12 Mott Ave in Farrockaway NY with the intent to purchase a Cappuccino Blast. When waited upon, I ordered a Cappuccino Blast with Jamoca ice cream. I was told that it could be made with vanilla ice cream.

I then asked again for the Cappuccino Blast with Jamoca ice cream and I was refused. " The worker turned away from me and went to serve another customer and didn't serve me at all.

Store #351500 is out of chocolate ice cream again! This is the 2nd complaint I have made. The first one was on 4/10/2018. This is getting old! How are they always out of chocolate ice cream? That is a popular flavor!

They need to order more than what they order now. It is ok if they have extra ice cream! Please fix this! 5105 Walzem Rd. General Manager-Mary Kassahn. 210-657-9000 Thank you! Elizabeth Owens

Your new ad is discussing. The guy dancing and ice cream cone twerrking was terrible I will never take my grandkids or my daughter's children there again. You should be ashamed of your self for turning a family icecreame place into something degrading.

Dear Sir Iam franchise owner of Mahad i have one complaint my refregetor not work more than 6 month i inform to shivaji / jaon/ragesh but no bady help me. is like that your company no bady take your franchise.if posibale sol my problam other i close my shop.

99. After beginning my Sundays and giving me and my first one I begin to eat it and pay for them at the same time the cashier came up and took the receipt saying I told you already that we couldn't validate this coupon.

Yes when I told her she was wrong because I got it the day before when they validated it. Nowhere on the receipt did it say that my Sunday would be excluded. She talk down to me and told me if I knew how to read fine writing then I'll be able to see that the third scoop is excluded they only honor one and

two scoop Sundays that's when I got a little irritated at her condescending tone and attempt to make me look stupid. That's when I started to tell her that I could refine writing fine writing even big writing and I proceeded to read her to find print off of that receipt.…

My wife and I arrived at the Fairfield CA Baskin-Robbins with 3 minutes left on the clock prior to closing time, the store is scheduled to close at 10:00 pm. As I was walking up to the door, a female employee mopping the floor rolled her eyes and rushed up to the "open" sign and turned it off.

I asked if I could still get a single scoop of ice cream since there was still a few minutes left. She displayed a negative "bad" attitude toward me. I walked in and noticed the rest of the employees cleaning up.

I asked again if it was ok to get a single scoop of ice cream. One employee stated they were closed. I brought it to there attention that the store was still open according to their schedule time of 10:00 pm, there was still a minute or so on the clock.

One employee who didn't introduce…

I had ordered a cake at baskin robbins on Thursday for Saturday. I went there and my cake wasnt made. The "manager" also kept me waiting for over 15 mins walking past me several times without saying anything because she was on "break".

They only had one other worker who didnt recognize me at all. They didnt call me to let me know my cake wasnt going to be made, and I had to look everwhere for a ice cream cake in time for the party and had 20 minutes till the party!

Sh finally refunded me after giving me a series of excuses. I was really mad, and the management need to be looked at!

99 for mine it had a Table spoon of ice cream for each scoop which were 2 scoops when I said hey why so little ice cream as I buy this from there every month the guy said we always given kid scoops for this and I know that is crap because it was even smaller than that why the rip off is your company going broke ?

as I will tell everyone I know in this town.. it was at the Victorville Ca. so unhappy.

We just had a terrible experience at the Baskin Robbins store, which was vastly different from our routine experiences at the Brentwood, TN B-R store near our home.

First they didn't have any chocolate or strawberry ice cream . Then I ordered two small milkshakes for $9.42. One vanilla and one Oreo. Both came out the consistency of milk and it was not corrected.

I think it was a very expensive glass of milk.

Finally I was not given a receipt. I was with my two grandsons (ages 4&6) and couldn't remember to ask for one.

Thank you for "hearing" my concerns. We expect so much more from your product

Sincerely Roxy Baumgartner

The The Basket and Robbins on Beechnut and 59 in Houston Texas. It is filthy dirty it makes no sense the floors the counter. How many time do we need to report. They also have ice cream cones with their bare hands and the money.

This ice cream is too expensive to have them to do that.

They are overpriced, their product is inferior to most other ice cream parlours. The nuts are not sugar coated thus get soggy in the ice cream. I tried to complain and the owner couldn't speak English and couldn't understand what my complaint was.

I used the online form and after 3 weeks didn't even get a reply.