This is the bank my company use. Every time we go there for change they never have what we need. It's so bad now we call before we waste our gas. Now, when we call they doesn't answer the phone and have a full staff working. This is sad!!!
we will be changing bank. This bank isn't professional at all. If I can give a 0 I would. They doesn't need a 1.
Went though drive through window to make deposit lady asked did I work at a certain place and then asked why was address different from where I worked and then she said I though you was the girl that worked there I mind you I am 57 far from a girl I though for one it’s none of her business why an address is on a deposit slip and two I’m not to be addressed as a girl very disrespectful they are always so unprofessional and it’s sad
An oversight in my checking account let it to be six dollars negative the day before my social security check was to be deposited and I was charged $36 overdraft fee and I called and asked for a wave fee and they said they only provide that every two years and I have been a long time customer
Was completely disappointed in the level of disrespect I received from the branch in Griffin Ga. On 8/23/22 the African-American teller was Extremely rude. I really hop the calls are recorded and someone can listen to the call. I understand being understaffed, we all are but to be so nasty doesn’t make you any less understaffed.
I realize transitions calls for patients.
Also realize I'm not a million dollar customer. I also know some times circumstance needs a quick action,answer. I could continue but will not. The following is a few of my concerns since the merger. 1. I'm still waiting a repesenitive started line of credit half completion mind you ,3 months now.
between 1 to 2 hours wait time calling. Truth 3. Walk inside Carrollton branch, no organization, very little that is. Far from the old BB&T down town Carrollton used to be. online app kinda follows the same. Now, why have I not already changed banks?
Belief they will get better. Have been a BB&T customer many years. Hassle in changing institutions. My opinion doesn't matter I'm feel, after all my line of credit application is still there, repesenitive…
I have been banking with this company for several years now. I’m beyond frustrated, and honestly very disappointed in this company. My account is constantly being charged overdraft fees that aren’t valid. My account will have funds that will cover my charges yet I’ll wake up to multiple overdraft charges.
If there is a pending deposit that the bank can see and I know that they can see the pending deposit because it will show online that I have a pending deposit I’m still charged and told that funds weren’t available. I never complain because I always say fine if you say I didn’t have enough for this one charge that’s fine I’ll accept that even if it’s wrong.
But to charge me 3 more overdraft fees when it shows that my account can cover all of the other charges is ridiculous. The wait…
1)We have a line of credit on some vehicles that was paid off in July, 2019 and we went to the DMV today and BB&T has not released the lien on this vehicle yet. 2) We have a home mortgage for our owners that was paid off in July of 2021 and when we recently ran a credit report, the mortgage still appears and that it has not been paid off. 3) We have a line of credit that was paid off in January of 2022 and this line of credit is also still appearing on the credit report.
I have called several departments, retail, mortgage, customer service and the local branch an no one knows how to assist me. These items need to be cleared on my credit report and the lien on the vehicle needs to be released. My office number is 843-357-7469. Please email me and let me know who can assist me.
I have been in this bank in Marshville for years. They have always been friendly and helpful. Now since truist has taken over and replaced some people this bank is NOT helpful!!!! I have had 2 dealings with the lady that took Debbie’s job.
She is NOT helpful in any way!!!! All she was to do is hand you a phone number to call. This bank is going down hill. If things don’t change I will be moving all of my business.
Newton nc branch approx 1:30 pm dec 7 2021 Got all my paperwork needed for bbt to close old non profit 4h ein number and open new one. Same club, new name, new ein number. No one in the bank but me and about 5 employees.
She brings me in her office, tells me it was awhile before doing such a transaction but she can. Keys in a bunch of stuff to set up accounts, goes in old acct , prints December statement, and proceeds to close- to transfer money to new acct once she opens that.
Suddenly she turns to me, her phone never rang, no one came in, and says you need to leave, we are locking the doors. A coworker is not coming back from lunch , not feeling well so we have to lock the doors and you can't be in here.
I may have to take her appts. No one was there but me. That's no reason to stop…
My check was frozen for 4 years they finally released it and they are taking three hundred and some dollars from the check saying that overdraft fees when I had overdraft protection so how are you guys charging me for this and no one will bring up the old pass account doesn't make sense
Good day I am writing in regards to a very bad experience and total disrespect from Kisha Paige a employee at 2160 Coliseum Dr Hampton VA 23666. at or about 0930 I place a call there to find out the status of a Fraud claim and to find out why I was charged another over draft fee.
on Jun 3 someone committed fraud through Zelle they made several withdrawals to my account Ms. Robinson branch manger was able to reverse it and returned my funds. i went through the ATM and withdrew $500 from it. the same day the hacker attached my account again and made several withdrawals that sent my account in the neg.
I went back into the branch and Ms. Robinson assisted me in closing and setting up a new account. on 10 June I called the branch to check the status of the fraud claim and find out why another…
I have deposited Nationwide Insurance check from my car being totaled. I walked to the nearest site and dropped it in the night deposit drop box with my name on the envelope, and "For Deposit Only" with my account number on the check.
In contacting the bank the next morning they informed me that i would not be able to see the deposit of my check for 24 hrs. I was completely expecting to not have the entire check right away. As i questioned why, the young lady i was speaking with said she would double check, and put me on hold.
00 i would have to wait seven days to receive "any" of my check for 7 business days. Not only that, but no where on the app does it say "pending" so that you know they got your check. So if i didn't call I wouldn't know if they got my check.
I realize that I am…
I have more than one complaint. The first complaint was that I was trying to set up an account for my parents as I was their POA.
First they said they needed a notarized signature and then they actually said they needed my parents there. Well I got them both in wheelchairs and took them to the bank, which was hard enough, but then when we got there, they claimed that they STILL could not open the account.
At that point I, like several other POAs and Executors I know, told them to shove it as there are plenty of other banks out there ( we did go with another bank). The second complaint that I have is that my parents had a brokerage account and, as executor, I needed to get the account closed and the money sent to me.
I sent in the appropriate paperwork - nothing. This was six months ago.…
Im emailing in reference to a concerning and very racist comment made by one of your employee's Gary Rockwell. It's extremely racist of him to imply that Black People are the problem with this country especially since I know there are Black people that Bank with your company.
Are they treated differently by him since he see's them as a problem? I hope your company doesn't share these views.
Worst customer service. One rep Lisa totally upset me and then when i called back I was being hung up every time I call back. Looks like they flagged my account on network to just piss me off. This is weird and psychotic they are playing with my financial information!!
GOOD EVENING MY NAME IS FABIO STORTI ITALIAN CITIZEN I WORK FOR THE NORWEGIAN CRUISE LINES I HAVE 1 ACCOUNT WITH BBT ACCOUT NUMBER 1100003869480-MY ONLINE ACCOUNT IS BLOCKED FOR THAN A YEAR I HAVE MADE DOZENS OF PHONR CALLS SPENDING A LOT OF MONEY SINCE I CALL FROM THE SHIP OUTSIDE THE UNITED STATES AND I CANNOT RESET MY PASSWORD BECAUSE I DO NOT HAVE THE SOCIAL SECURITY NUMBER AND NO OPERATOR CAN HELP ME THIS IS TRULY INCREDIBLE
Well I signed up with but in Sept of 2020 they said I would get a 300 sign on but now they say I put something wrong when I signed up so I won't get it will I'm 69 yrs old and someone should have told me so I could have gotten the sign on I feel as if they find something wrong just so
they don't have to given the bonus I've fulfilled my obligations and now no bonus and I deposit over 1000 a month or more into my acct I feel as if it's a rip off I don't think this bus a good bank at all I moved hereover two yrs ago awhile ago and thought this would be a good bank but now I'm having reservation I.
Feel as if I've earned the 300 but I don't n why I can't get it
On August 3rd 2020 I got a text message saying 50$ was taking out of my account. I called BB&T customer service and they called BB&T in Clifton Forge Va. The representative came back with me on the phone and told me everything is ok they put the 50$ back in my account it was a mistake.
After I got of the phone with him I called BB&T in Clifton Forge Va and ask why 50$ was taking out my account. She said my mom put in 20$ and I said they does not explain why 50$ was taking out.
She said it is fix it was a mistaking, they been busy. I said taking money out of ppl back account is not a mistake. She hung up on me. I called back and she said its fix. I told her they need to be carefully when it comes to people money and accounts and why she hung up on me.
She said it was the service and she…
could not reach human with automated system, had to call 4 branchs before anyone answered. Just wanted to stop old HOA from drafting my account, said you can place a stop payment for $35 or just cancel your account!!
I have been with BBT for over 10 years, what a joke.
ACCOUNT CANCELED
RUN from them...
Too much of your COVID-19 letter is simply not factual. I have banked with BBT for many DECADES commercially, never bounced a check, never defaulted on a loan, nothing--and have over half a dozen active accounts at present. many of us were never given the chance to.
So much for bank loyalty--if I had applied via another lender, it likely would have been done as I was prepared with the SBA loan document filled out within 12 hours of the program being offered. BBT let me down completely in this case and while I will stay as a customer for the immediate future, it won't take much for me to change banks.
If I am to be treated like the red headed stepchild, I may as well just bank shop for the best rates as clearly, client loyalty means NOTHING to BBT--or in this case, now, TRUIST.
This is specific to residential mortgage servicing. I am a former SVP of BB&T. Retired some 6+ years ago. I am guessing that with the merger, residential mortgage servicing has been consolidated/outsourced. I have 2 mortgage loans - one on my personal residence and the other on my Condo in Ocean City, Md.
These mortgages have been in place since 2011 when they were both refinanced. On 2/24/20 I received a notice regarding: Exclusion of Windstorm Coverage on the Condo referencing the Building Condo Insurance. I had the condo association insurance carrier send the certificate of Liability Insurance confirming the Windstorm Coverage until renewal 7/31/20.
I called the mortgage servicing department and was advised the Building coverage was fine, but it was the internal coverage that was a…
I have been a customer at BBT (Branch Banking and Trust Company) for four years with a clean record. My debit card expired on February the 30th.
First, I received an email asking me to activate the card and telling me that if I hadn’t received it, to contact them. The person I contacted on the 20th didn’t know how to advise me, confirmed that the card had been sent and didn’t have a tracking number.
She wasn’t sure whether requesting a new card for $30 would be through a tracking number shipment method. She told another option was to wait a few days. The card still did not arrive on the 23rd, when I had a scheduled phone call with my manager.
He told me that, having checked my account, my card would arrive that week (the week that ended on February the 29th). It didn’t arrive. I still…
Someone used 1000 off of my card I called immediately the representative I spoke with says the person was still using my card. They kept giving me the run around saying the charges are pending then told me that the card was present when used so they can’t credit me, if I lost my card it’s clear that I didn’t have it in possession so
that’s not my fault they used it how were they even able to use a high amount on it and I have never shared my pin so they couldn’t have used my pin. I am very dissatisfied because I’ve never had a problem with my card being used before but multiple people have told me that a bank is supposed to secure your account and
when things like this happens they will reimburse, instead my bank had given me the run around and finally told me it’s denied two weeks later…
Although dealing with the local bank employees is usually positive, I cannot say the same for customer service representatives when calling the toll free number. I have had BB&t since it was first Susquehanna Bank and have been mostly disappointed with the service - if you can call it "service." When my sister passed away, bb&t helped itself to a chunk of her money to resolve her ready cash account. No attempt to contact me (who had access to her account) was made to inform me of the situation.
I requested an auto loan deferment, due to a large, unforeseen financial problem. I have now been waiting for the "review" to be done and informed of the result. It has been three days. (I have been paying this loan on time - every month.)
It would appear that bb&t is content to perpetuate any…
My wife and I have been banking with BB&T for many years, ever since it opened and took over our old bank. From the very beginning this bank made one horrible mistake after another.
First off, we set up a checking account and deposited all of our money into it, then a week after we tried to use our checking account, the bank said we had no money in the account. They had put our money into the wrong account, so after bouncing numerus checks, and being charged for every bad check, we made an appearance at the bank to get to the bottom of the mess.
After a week and a half the bank finally found our money, That was just the beginning of a long list of bad experiences. Personally I wanted to ditch this bank from the start, but was outvoted by my wife.
A few years ago we took out a personal…
My brother passed away 5/10/2019. BB&T bank notified of these and accounts where asked to be frozen. They did not say anything about needing a death certificate to do this. I was appointed executor of his estate on 9/19/2019 on the 22 or 23 of that month i closed out his account at bb&t at that time i recieved all money's from his checking account but only reieved $37.
from saving account at the time he had $57. 00 for low account balance. This is just wrong they (Nick) told me to freeze the account they had to have a death certificate (per phone conversation on 10/16/2019) these was not mentioned to us on 5/14/19.
I live in Indiana and can not be in Kentucky for every thing. I asked about getting money back the bank manager put in a complaint for me on 9/22-23/2019 and they just finally…
I have had many problems in the time that I have banked with this branch. My ffirst problem was that the teller shorted me 1000 dollars and I was not aware of it for weeks until I returned to the bank.
I waited over 6 years for a safety deposit box. During that time I asked that I be put on a list for a smaller box;that was never done. I finally agreed in order to get a box I would take a larger box.
I am disabled and can not get down on my knees. The box they gave me was on the bottom row in a corner. I can not or never could reach the box. as the person that let me into the vault was so annoyed with me because she had to kneel down to get to the box.
I decided to close the box and had brought with me the keys needed to do so. I was told that I had to wait for a Branch Banker to sign a…
I went into a branch office today to do one presumably simple task ( guessing 5 minutes maybe) and it took over half an hour to complete. The task: request a consolidated monthly statemen showing BOTH my checking and my money market account on a single statement.
Today I get a monthly statement for each account and handed them to the teller. Simple request.
First, the teller said "oh, I have not done this in a while" and took a few minutes then, said let me make a phone call to confirm I have done this correctly. Minutes and minutes passed between the teller and the person on the phone.
Finally, the teller says "ok, we got it. e. two months". For the record, the teller - 15 years of service and a Supervisor; and can't do an account statement…
As I just visited BB&T of princess Anne, MD I was waiting in the drive thru while two employees looked at me through the window. One walks up to the window and drops the shade down right in front of me.
I realized they have yet to open as I did not know the correct opening time. I was shocked by the customer service that was demonstrated. The staff did not do any hand gestures or give any reassurance that they were closed, just simply drop the shade literally in front of my face without warning.
Where has customer service went? This staff was really rude in my opinion. Just that one situation has me reconsidering my banking preference.
I am power of attorney for my niece. Attempted to cash a check from her divorce settlement. POA was denied by the bank, although the POA was from a local attorney. I have been a customer of this banking system since I was 23 years old.
I am now 68 years old and have been an educator for 40 years. The associated at this particular Oxford, Alabama branch obviously didn't care and suggested that I consult my niece's bank. I will certainly do that. I am disgusted with their rude and uncaring attitude toward a consistent customer.
My sister is also my niece's POA. Her bank cashed the check with a 7 day hold. Guess which bank I will patronize in the near future. Mike White, Anniston, Alabama
I went to the UFC even on 4/27/19. Section6/RowP/seat3. In the main even everyone in front of me started standing on their chair so I had to do the same to be able to see. One of your employee came from behind me.
Pulled me down grabbing my arm and screamed at me to get down. If he needed me to get down. Why he didn’t came in front of me to tell me, instead he almost made me lost my balance and almost got me hurt.
The worse part is that the people in front of me, he didn’t said anything to them, it’s because I was a Spanish female and they weren’t?. I was very embarrassed and couldn’t believe how hard he grabbed my arm for no reason.
It was my first time at BB&T and hopefully I never have to go back. Horrible experience.
Your Edgewood ,Md Location Blonde heavy set teller. I always put my paycheck in checking as cash. Every location. Including hers does it for me. I tried to explain that if she wasn’t comfortable doing it. She could call my main Havredegrace location to verify.
She got real nasty and said this isn’t Havredegrace. I have in excess of $30,000 in your bank. More than enough to cover my check in event it doesn’t clear. This is the second time same Lady was nasty and hateful to me.
I expect something to be done about this or I will gladly change to another bank. Thanks Dainer Wassum
Bb&T claims they list my title. I was in an accident 5 weeks ago Geico can not pay off the car or pay me because the sorry job performance at the Fort Valley and Warner Robins Georgia branch’s Both office are giving us the run around the excuse today is supposed to be the day they were to get the title and
now we believe they’re playing games. We’ve tried to a number to the corporate office to talk to the president. BB&T is being deceitful. Yet bank robbers go to jail. I need help today so I can get my money to pay off the loan and receive my money.
I think both banks need new help including management. When this is resolved I’m changing banks. We’ve been with this branch since it was First Macon then Colonial Bank the Fort Valley Georgia branch is closed today for inclement weather.…
Called this morning was speaking with a lady about a card I received. So basically she was like did you read it the paper it says it on there. Then I said if I really wanted to open an account with your attitude would make me not want to.
She wouldn’t give me her name then I called back to try to speak with someone different and she kept hanging up the phone. I called a different BB&T and the lady gave me Nathan names cause he is the manager I called back and ask for him she hung up again.
I would like to report her but she is not letting anyone else answering cause I told her I was reporting her. I need your HELP!!!!
My son and I have an account (joint) at the Scotland Neck, NC branch and he went in yesterday afternoon to cash his check. A teller by the name of a Mrs. was very rude and unprofessional towards him after he stood in line behind a caucasian woman tstanding in front of him.
then told him to go to the other teller. She never had did this before. He says he didnt ask him to go to the next teller she told him in a rude manner. I feel this issue needs to be addressed accordingly.
If you work inside a bank as a teller and I do not care for how ever long you been a employee there. You should treat all customers respectfully.
Dear BB&T,
I have enjoyed going to the lobby of the Main Branch bank @ Church street in Huntsville AL and was able to watch FOX NEWS. Apparently, some other customers complained and forced the bank to play a different channel. That is not right or fair to other customers that dislike their choice. Please change your policies so that FOX NEWS is on equal to the amt of time of other channels....or...put it on a business station like FOX Business or CNBC.
If fairness is not evident in BBT policies, then I will reconsider my banking options.
A Customer...
I wanted a tellers check for estimated tax payment. I requested it included “ from” information ( Michael J and Rosalie Morris) to reflect the name under which our taxes are paid. The teller withdrew the amount requested and issued a check payable to me .
I told her it was incorrect but she acted confused. I said to cancel it at which point she did a withdrawal. I left . I returned the next day to try again with all the information written out for her.
She got the “from” information wrong typing in just “Rosalie “ Maria Martinez ,the manager was nearby. I requested her help. She said to write in the other name, that the IRS didn’t care who sent it . and the sender had to reflect the person standing in front of the teller.
The check needed to be correctly worded since as head of…
BBT has no respect or care for government employees and especially a disabled Vet. Went to them “2” months ago for loan to build our dream home in the Smoky Mtns and still do not have approval. We have excellent credit and all our accounts with them and they review us as criminals!
After 2 months they ask for something I CANNOT provide them with from my TSP loan because I do not have the means. Even TSP themselves said they never heard of such a request. I provided them everything I had that showed the loan date processed and coming out of my pay but someone at BBT said not good enough!
Here we are after “2” months with no loan, contractor has to push our build date back in which has increased our expenses and stress. I encourage veterans and government employees do not use this bank…
00 in over-draft fees for posted items for which there was a positive balance at the end of the day. i called custome service, who REFUSED to refund me the fees, claiming they were leigtimate for all items including all my pending transactions, when in fact there was only 1 item, item that when eventually paid would push the account to overdraft status (note it was not yet paid, and is still pending).
the lady explained to me BBT takes the largest item deducts that from the available balance and counts backwards, rather then in chronological order of which transactions are made. 00 of my hard earned money, and unfairly levied overdraft fee against 6 or 7 items that were PAID with positive balance, when only 1 pending item made late in the day and
after the other items would be paid with…
BB&T gave me a fake $50.00 bill and now I am out of my money. The response was as if I did it and to take my bill back, the teller.
Not good practice.
Dear Sir, I am sending you this in reference to the dismissal of Judy Cloninger this past Thursday from the Ellerbe Branch. There has been an outpouring of support, outrage and disbelief. I will not got into the reasons for her dismissal but would like to say that there is a consensus of loyal customers that believe that this was unjustified! I am sending this to ask one thing, please contact her and get her side of this. No one did this! I think it only fair for you to get her side of things on this matter. Her cell number is, 910-206-9141, her Home number is 910-652-5180. These are unpublished numbers. Whether this results in her rehiring or not, I believe everyone should be given a chance to respond to charges against them. Thank you in advance.
Linda Gunsallus, a BB&T customer. Sent…
At BB&T Morrow, Ga. on February 27, 2018 @ approximately 1530 I waited in line with 1 other customers in front of me waiting to be served with three tellers at the windows ( only one Elisha helping customers) and no drive thru customers. 42.
I said aloud 'we can that all the way over here', Cheyanne is the only one of the 3 tellers that didn't look up then while I'm still waiting to be called she goes to drive thru as a customer had just pulled up (as if I had not been in line waiting). As Elisha helps the one customer that was in front of me Cheyanne greets a customer that had been waiting for customer service behind ( in fact they were there when walked in).
Elisha finally finished with her 2nd customer and calls me as soon as I walk to the counter Cheyanne calls the customer that had…
2700 Park Crossing Way # 509 Lilburn, GA 30047 marysrufus@ yahoo.com
February 13, 2018
BB&T Corporation 200 West Second Street Winton-Salem, NC 27101
Dear BB&T customer resolution department Re: account number SENIOR CHECKING-MM 1110007741638 Unfortunately, the worst banking experience in my life your branch manager, Mrs. Simmons has not performed well based on the service received on January 12, 2018. My visit to the bank branch location at 4700 Lawrenceville Highway, Lilburn, GA, her behavior was ghastly, thought that a gang member was cornering me, that’s just how she presented herself, while in the office with the branch manager her voice escalated everyone heard her voice escalating from her office, her staff members and the customer who was sitting in the lobby of the bank. I…
I am a President of a Business Corporation here in Fort Meade FL, for over 10 years we enjoyed the services of BB&T, but in the last 6 months your branch or agency here in town has being terrible, your new Manager Cheryl has bring your business down, and I am planning to move my business as well as some other business people here in town to some other bank.
She is unfit to run your bank and great reputation. Sorry that no one really understand that you are in business for customer. 9/25/2017
I ordered some incontinent supplies. I have a shipping pass. When it took longer than the two days I needed I cancelled my order. 11 my BB&t account was debited. 84. I sent Walmart. Com copies of two different cancellation notices but still I am debited that money.
I am a seventy year old woman on social security and the money y'all debited is my medicine money.
This has been the worst financial manager I have used. I recognize that the above account is very small in money amount but it never made any money so why does he continued to take management fees every year. Fees should be subject to performance.
I recently inherited some money after my mother died and I decided not to have anything to do with BB&T because of his poor performance. I would like the transaction fees replaced into my account; I am not interested in the rules of established banking; those were abolished by the 2008 crash and they didn't seem interested in rules then.
He reflects terrible customer service, indifference to his clients and the obsession of banks to get fees no matter what.
Went to bb&t bank in orange city Florida on Saxon blvd on 03/01/20169. I experienced poor customer service, and have been doing banking with them for a very long time.
Loan officer and processor are incompetent and do not know what they are doing in South Florida. The loan originator does more talking than working. Both the loan originator and processor do not return calls. Underwriting seems to be doing a horrible job as well.
This has been the worst experience. BB&T customer service sucks. No one is ever in the office. No one return calls.