Black & Decker

I returned the Black and Decker portable A/C unit with heat. Model number BPP10HWTB on June 21st 2024 for refund. I purchased this unit July 29th 2023. I let the unit sit for 2 days to settle the Freon, tried it on August 1st 2023, it did not seem to be putting out cold air.

I decided to wait until the next day to recheck it as I wasn't feeling well. I am 81 years old and have several health problems. Anyway I went into the hospital for 3 weeks the next day for an emergency problem.

Did not even need the A/C the rest of the season and not able to mess with it anyway. 00 fan in a pretty case. Our temperature here in Maine was going to and did reach over 100 degrees. I returned the A/C unit for a refund so I could go buy an A/C for this heat wave.

I had two emails from the Zendesk? asking…

Not working products and poor service

I ordered the B&D Stand Fan (black) via an Amazon vendor - actual model is within your ticket #. When it came it was packaged fine with NO indication of it being opened before arrival to me, however, it was missing the pole, that allows the Fan to be put together and stand up for use.

I called 10/2 to report the missing part, by calling the number in the manual (844-299-0879). A ticket was opened to order the part, ticket #14120. I was told it would take 5-6 weeks to get the part, which is unacceptable, but I had no choice but to let it play out.

At 5 weeks in I called to check the status. I was told it hadnt been shipped and would be more weeks to come. I expressed had I known this, I would have returned the box, now Ive unpacked it, and have missed the return window.

I needed this for…

I bought a 12-cup food processor (FP3300SKT) in November 2001. It broke in less than a year and it was replaced by the seller (Canadian Tire). I used the replacement 3 times and it broke. Did all the troubleshooting and it was definitely dead. At this point the store was not able to help me because I had exceeded the one-year warranty from the date of purchase of the first processor. I am very disappointed with this lack of quality. Two processors for the land fill. I have since purchased a Kitchen Aid processor and I hope it will last longer.

A very disappointed (and environmentally conscious) customer.

Thank you,

Zita Mueller

My black decker steam iron not working. 2022. kindly resolve the issue. We have mail 3 times but nobody is coming here. why are you not giving the response? please come and check the iron we are getting so much trouble because of this.

Phone call received from your side but no nobody come.

Bought port AC that lasted 2 month. B&D sent replacement that also only lasted only 2 months. nowhere to turn. B&D BPP10WTB Portable AC- WARRANTY CLAIM ticket #8587

Dont trust the positive reviews, they are paid! I'm writing this after careful consideration and after giving too much of my patience and time with Black and Decker. The mop may be good, but for me it gave away after 15 days of use.

The steam stopped getting generated. I tried contacting a customer care number on their site, no response. When I approached amazon, I was said its none of their issues, I need to contact a number they gave me. When I tried calling them, which I did a couple of times.

I waited in queue for 45 mins, 1 hr, 30 mins. But never did I reach the customer care. When I approached amazon again, I was shared an email to reach out. When I wrote to that email, I received an answer after couple of days.

I was assigned a ticket num and a tech number. When I reached out the…

I bought a portable air conditioner and it only worked about 2 months. Called them for warranty and it’s been 2 month as and still have not received a replacement. They said they are working on it but running behind with delays!!!!paid $480 and regret purchasing it and ya I g to deal with black + Decker

Your animal stick vacuum I bought from dapto on my after pay doesn't work. I have to charge it for 2 days to get more then 10min of vacuuming and it is spitting everything out and the barrel is staying empty.

It was a waste of money. I am a cleaner and can't even use it at work. Im furious

I've had a new B&D B2300 breadmaker unused in unopened carton as a backup for about five years. Older model gave up, so one month ago started to use new one. Got five nice loaves. Five. Shredded rubber appeared under the machine during attemped mixing ( plus paddles not turning)so belt has failed.

This is the most unsatisfactory product EVER purchased (amongst many good ones) from B&D over six decades. Will be happy and startled if you phone me to arrange free replacement!

Purchased a mini fridge in April for my granddaughter to use in her college dorm. We plugged in for the first time in august and it did not work. Filed a warranty claim on September sent in all they asked for, proof of purchase, cut off the plug, took picture of serial and model.

Verified all was received and was told they sent to the share house to process and was told I would get a tracking number. Several calls and unanswered emails later and I still do not have my replacement mini fridge.

This review is for the poor, outsourced customer service, nonexistent 1 year warranty, and my bad experience with BLACK+DECKER EM031MB11 Digital Microwave Oven. Purchased on Jun 14, 2021 for $108 on Amazon.

I knew I should have returned this microwave the first day I got it. This microwave causes a lot of condensation/water drips upon microwaving anything, wet or dry. The water drips are a problem as it covers the top, dripping into the food, and forms from the inside section of the door. It's also a pain because you are required to wipe it clear within every use, otherwise it starts to develop bad smells as you wait for the drips to dissapate.

I have owned many microwaves, never experienced. I reached out to customer service (which is outsourced to a 3rd party called Midea) for a fix,…

Cord won’t retract into iron. Works sometimes and other times not. Customer service person wanted me to talk to an electrician. What does that have to do with the cord? 00 to register the problem. How stupid. Done buying black and decker

My 4 slice toaster over shattered after it cooled down on Saturday and glass flew all over. 11128616.

I purchased the HRV 420B Black and Decker Pet Robotic Vacuum from the Canadian “The Shopping Channel” on June 27, 2018. The product has been problematic from the beginning and has finally stopped working. The one-year warranty is up and there is no product support. My choices are to throw out the product or appeal to B&D and TSC.

I have contacted The Shopping Channel and they do no reply. I contacted B&D customer support and was told to ship the product to the nearest depot at my cost. I would have to pay for any service and return shipping. In speaking with the Black and Decker service depot on Blackwell Crescent in Ottawa, today November 26, 2019 I was advised the product was discontinued and other than the battery there are no serviceable parts. In other words the product is not…

purchased a portable ac unit with heat pump, model BPACT14WHT. within the first year (original purchase date was 11-20-18), the heat stopped working. called "customer service;" since i'm within the 1 year warranty period, and if i supply the original receipt, they say they'll ship a replacement.

i have to call at least every other day to get updates; no one ever calls me back. ). the replacement unit finally arrives and the heat DOESN'T WORK. the same guy answers the phone every time i call 844-299-0879.

he's very nice, professional, polite, but never gets back with me when he says he will. NO ONE gets back with me; i have to keep calling to get updates. how on earth was i sent a "brand new" model that's defective??? called 2 days ago. called yesterday. called today.

this young man…

I've purchased 4 B&D cordless weed eaters with 20 amp batteries from Lowes. Used them a short time and 3 of the 4 have QUIT. It's not the batteries! These dang things are handy when they work but are a worthless item when they quit!

How do I either get my money back or replacements?

But I ask you to check on your computer our calls details ask the lady in warranty how many times we have rang and hopefully Daniels tells the truth on this matter the service so far is nil very frustrating and disappointing could someone look into this and get back to us please Claudio Andrea Beltrami 0428383788 I have attached documents

I have purchased a BWAC05MWT window air conditioner. There were parts missing when I bought it. I called the number provided on the manual. I started calling on June 25th of 2019. I have made a total of 10 calls including the area supervisor.

No one is willing to send me the parts I need to use my air conditioner. They have sent me a remote control for the unit which doesn't work with the unit because it is a manual unit. The date is now July 18th of 2019.

I might as well go buy another unit so I can have air conditioning in my house. Black ad Decker only wants your money, without caring about customer satisfaction. I will be posting as many bad reviews any where I can if I don't get any resolution for my problem.

You might as well send me a new unit, but an upgrade for my inconvenience…

2 volt black n Decker still series 9099 the battery is on the inside it charges up somewhat no power anymore to drill I realize it's older drill but I never used it much but I just love size drill for around the house things with this older style I guess I can't get a replacement battery I have been a loyal customer to black n Decker for years I know a newer style drill really doesn't cost that much it's like an old friend could black n Decker send a replacement battery they might not even make that type anymore just love size if the drill thank you Kevin Slaten

I purchased a Weed Trimmer LSTE525 on Amazon and after 2 months of usage it stopped working. When I called Customer Service they told me it was on recall. When I shipped it back I was told I would get a replacement within 10 days.

After calling and waiting for more than an hour I was told the replacement was on back order and no anticipated shipment date, when I requested a refund they told me they do not handle refunds.

I recently purchased a mouse derptail sander from Walmart. I used it twice and the small screw on the removable tip came out. I now realize it was held in place by a tiny metal screw in (don't know it's name) which came out of the base.

Now I amuneable to attach the pad tip making the sander useless.

I purchased a dry and steam iron --- the Classic model. It uses an incredible amount of water and spits it all out in a very short time. The spitting is the main problem as drops of water end up on the piece being ironed.

I have problem with your blackandecker battery .I have 15 of them that no good.

Just bought a model LCS1020 20V Max Litium 10" Chainsaw the chain broke after two short uses Can you plz help me with replacement Chain Thanks

Chris Puher 901 270 6041

I bought a cordless pet vacuum cleaner that advertise a free steam mop, I tried to order the free mop but so far it has been impossible as your web page doesn't allow to register property despite many attempts. I bought this hoover thinking in a free steam mop as well.

Feel cheated and I think you advertise something that customers can't retrieve. I feel misguided.

its out of warranty. OR12FBIN-B5 TYPE 01 i want to make a complaint on given toll free no. 18004253333 but every time i called on this no. its getting disconnected after a while. Thank you Mandeep Kaur +917888693338

Bought a lithium battery powered dust buster less than 6 months ago. In that short length of time the battery WILL NOT hold a charge making THIS dust buster useless, and my $ 50.00 wasted !!! Thanks Black and Decker ....... and you too Dust Buster !!!

Sincerely, Shane Burroughs ShaneBurroughs7@aol.com 337 National Blvd. Rossville, Ga. 30741 (903) 513-3396

I have been planning to write for months. You need to IMPROVE your lawn mower.

1. This is my second lawn mower I purchased from MENARDS in Dickinson, ND.

Why twice! SAME PROBLEM!!! the G in your operating manual, page 5, kept breaking! The screws kept falling out. I even had a mechanic from the John Deere store in town fix it...broke again. Then I had a CASE mechanic stop at my mothers to fix it. I still used the lawn mower...the electric black cord did not break but, I had to tape it with commerial tape and that would only last so long when making turns. Anyway, I through it to the dump even though I still have batteries and battery charges. MENARDS would not take it back or fix it.

Note, I loved the light weight of it, pushing it up hills and etc. Recommendation, FIX IT! Was perfect…

She said it would not work right and i thought it was due her her arthritis. I tried it and what a disappointment !! It was a pain to start a can,when a can did go around it was not cutting into the can.

I thought B&D had pretty good drills, sanders, that i have bought before. I would give model EC500 opener only to an enemy!!!!

bought one of your eletric fry pans.....what a pc. of garbge do you people ever try what you make

I like to start that I'll be 88 years old tomorrow. In the past years I have brought many products from BD with great satisfaction. Some years ago I bought an BD Blower and Blower Vacuums Model LH 5000. I notice that it did'nt make any moise. None was the cause.

The warrenty was still in force. I return it to Service Center for repair. Behold I was pleasantly suprise when I received a brand new one with all the attachments to it. The other day I had the same problem as before. I called customer Service.

They suggested that I send it to a Service Center and ask for an estimate for repair. After given some thought, it would cost me postal…

00. When in store, that particular item (the one in the photo) is not available, clerk states that the product number listed is actually for a smaller/cheaper model which is available. 00. This seems like a classic case of "bait and switch" where a retailer (Target) uses an ad to draw consumers into their stores, and the switch them to a different item of lesser value.

I found a Black & Decker vacuum cleaner with the price tag. As I checked out, a different price rung up. I stepped out of line to be nice to others and ask the cashier to check the price. After several minutes I didn't get any help. I went to the location and there was a employee there. I told her the price did not match. After her insulting my intelligence about the price label, I went back to the check out counter and spoke with another low-level manager. This person made a phone call and the manager on the other end said (no) to selling my item to me for the listed / advertised price. I went next door to Walmart and bough a vacuum cleaner. I spent $99.00 for a vacuum cleaner and other items).

Then next day I returned to the Mount Dora Target to speak again with a upper level manager. I…

I bought a 18 volt weed eater. I can charge it for 4 days and I only get to use it for 5 minutes before it goes dead. Is this what Black & Decker can offer? Next I am going to call customer service and ask to speak with a manager. I demand a refund!

Purchased Black & Decker dust buster handheld vacuum 7.2 volt via PayPal 8/10/2015....worked up to a few months ago. Stopped charging, no red light no matter what electrical outlet used. Not even a year old but seller will not replace after 30 days.

We purchased your Black and Decker single source system 18 volt blower. The blower seems to work just fine BUT the so-called rechargeable battery is worthless! Today I went to use your blower and unplugged the battery from it's charger and proceeded to blow off our back patio.

Within two minutes, the blower started losing power at a ridiculous rate and died. We have two batteries that came with the unit but BOTH are exactly the same when it comes to holding a charge. Your biggest problem is obviously the poor performance of the unit's battery.

This is without doubt the WORST product I've EVER used. I've had more experience than the average person with products such as this (I owned a lawn business for years). This letter is probably a waste of time but it is a wake up call to me not to…

I give a negative 5 consumer rating on your power shot stapler, which is by far the worse tool in my box. I have had hundreds of tools but none frustrate me like this one. What happened to b&d product quality?

Bought a 5 speed hand mixer and used it 5 times before it started to make grinding noise and does not work after only 8 uses. How can I complain and get a refund from Black and Decker corporate?

I bought a tall can opener on 2/13/16 model ec475w-2 at walmarts and when I opened it I found that the section that holds the cans was rusted. So, I took it back to another Walmart store on 2/14/16 and replaced it with another white one same kind and I bought it home and opened it to find the product put all together in the box and

it had fluid on the section where the can opener lid opens so I took it back to the original walmarts and asked to speak to manager but he never came. So I got a refund and bought a rival can opener does no one care what people go through and gas is not free.

I think they should of gave me a free one after all this hassle. Why do they box and resale items that are damaged instead of sending them back to you. I just wanted someone to hear my complaint and do…

I love my Black and Decker waffle maker i got for a Christmas gift, my autistic son says waffle all the time now. The problem is its defective it looks as those the ring that holds the meat plate in didn't work.

It is popped out on one side. I tried to pop it in didn't stay. I would like a new one for us to enjoy. I hear stores but won't take them back so your my only chance. Otherwise I will try again to call the customer service number for a refund.

I had to return a Black and Decker Mr. Coffee Maker because of a heating element it wasn't keeping the coffee hot. I took it back to the store. I have had good luck with B&D coffee maker before. So any way I took it home and the heating element went out on it.

I have only had it for about 3 months. I can't believe another coffee maker would go out on this one. The one had before lasted for 2 years. Should I report this complaint to the Black and Decker corporate office?

My Black and Decker can opener number CO450bmc is not opening can right. It skips, can falls off, some times it may open right, can opener is really just no good. Never a problem with Black and Decker until now.

Hopefully someone from the corporate office or maybe even the CEO reads this.

My corded Black and Decker leaf blower has a defect - and caught on fire. I called the corporate hotline and customer service was extremely rude to me. Considering that my son was almost burnt by this? Wow.

I have a Toast-R-Oven, It worked well for a few months. Now it heats on one end and the other end produces minimal heat. Please tell me how l can get this faulty product replaced at no additional charge. If there is a mailing address for the company headquarters that would be great, I can just mail them the toaster!

My husband and I bought a GH900 Type 1 weed whacker grass trimmer one year ago and already the reel and the cap have broken. The replacement parts are half the price of a new one! this is ridiculous. I had always thought Black and Decker manufactured quality items. I am so disappointed.

Why so much for two little plastic parts? Isn't there any recourse besides throwing dollar after dollar away to purchase more little plastic parts that are guaranteed to break again or buying a new weed whacker year after year? I would greatly appreciate a response.

To clean my home, we were looking out for a nice neat vacuum cleaner and bought 16V MAX* Lithium Flex™ Vac with Floor Head from Black and Decker. I must say, this is one amazing product. It is cordless, portable and ultra compact.

I was able to clean the nook and corners of my house, beneath sofas, behind shelves. It did a wonderful job and I hadn't stressed out at all. Very easy and convenient to use. Black and Decker have various options but I chose this one.

It easily reaches tight spots, high shelves. It has a washable bowl and its easy to empty after cleaning. Black and Decker deal not just with this, but other home appliances like equipment for the lawns, drills, batteries and other small appliances.

The quality of product is really very good and I would recommend all to go in…