BlackBerry

I joined the blackberry family in 2011 and was happy with the service and the phone up until I decided to upgrade to Blackberry 9300. I had my BIS set up, and got right to downloading, my first hiccup was that it was extremely slow, but other than that I had no complaints. And then eventually at times when downloads became fast I couldn't help but notice that my airtime too was fast disappearing. After losing airtime of R50 in just 2 days I decided to call the MTN customer service. However the woman I spoke to wasn't of much assistance, as all she could tell me was that blackberry now charges its clients for downloads. Now, I would like to know if this is true and if so why we were not notified

Upset client Zanele

On the 2nd day after purchase, I handed the handset(9320) to the shop from where I purchased the BB handset. He received the handset in healthy condition without any scratches, etc. From that day, he followed up with service center and committed that replacement of handset will be given.

But after 15 days, I was handed over same handset by shop owner with its motherboard replaced and scratches on the body, which I refused to accept. My handset is with the shop owner who is refusing for replacement inspite of committment.

Replacement(DOA) was also promised by Mr. Chirag(Blackberry service center, Thane, Mumbai).

I have been a Blackberry user for a number of years. The qwerty, trackpad, e-mail, battery life and simplicity of the OS was something that I appreciated over the competitors. The Blackberry's have been the best for business use. The only upgrade that was needed was improved browser, increase in business applications and multi-media capabilities.

You wasted so much money and energy with the Z10. Very few Android and Apple users will have any incentive to switch to the new Blackberry OS, while alienating the loyal and core users. You aren't being Blackberry anymore. You are being an Android and Apple copycat company.

What is going to happen is there are going to be loyal customers that will choose to move to Android. Not for the touchscreen. I am saying the qwerty keyboard phones. I don't…

I bought a Z10, it did not work, they said I have damaged the SIM card holder, it was not under warranty so cannot replace a new one. I asked for a quote to have it repaired and two weeks have gone and they still cannot quote me a price.

What kind of company am I dealing with? How much longer do I have to wait for just a quotation?

Hello sir, I have a blackberry curve 9220. i am getting problems in the handset.the battery connectors are loose and due to that the handset restarts frequently or at times goes in off state. to make it functional i have to insert a small piece of paper in between the battery and its connectors. i had made the complaint for same in January 2013 at Nehru place service center, Delhi and they kept the handset for 15 days on pretext that they handset will be sent to Banglore. i received the handset after 15 days as it was before, ie with no corrections. its been more than 3 months that the part is still not available. the handset is still under warranty. neither they are doing any efforts nor they are replacing my handset. it is too frustrating for me.

IMEI- 352660059373725 PIN- 2A092B25 BT…

my elder brother just eturned fron United States and he gfted me his Blackberry. As the condition of the Blackberry set was not good, i decided to go to service center but they refused to give service what they said that we could not give you any suport becouse you got it from out side of india so you plz tell me where should i go to get the ervice?

Good morning My name is Priscilla Bon, I purchased my Blackberry on 09 March 2013 from Markhams in Table View outside of Cape Town. It is a 9320 which cost me R2400 and after only 6 weeks, I had to return it because it was overheating very severaly.

Now I have to wait 4 weeks before I can have it back or replaced. That is almost as long as I have had it, and in the mean time, I am stuck with no means of contact or communication as they do not even want to give me a loan phone.

It has been less than a week that I returned it and already I am missing appointments, and people battling to get hold of me. Please advise why it must take so long. I have had my other phone for over three years and never had problems like this.

I have a Blackberry bold 9780, which was purchased from wind mobile for pretty penny, when it has just come out. Three months after I got the phone the screen stopped working. It was still brand new phone, fully taken care of.

Blackberry has identified the problem with troubleshooting over the phone that it’s a hardware issue but they refuse to do anything about it…as the phone was unlocked with the code from wind. Wind mobile refuses to assist as I’m no longer a wind client.

This is ridiculous, I’ve always supported blackberry and never had to use their warranty or service before but I will definitely NOT buy a blackberry again as their service is horrible.

Hello I got a playbook 64gb from currys in south west london and I am Disgusted! Iv only had it 4 days and already it won't turn on! For two days iv been hard resetting, charging all day and searching online for a Solution how to fix it! Its completely dead! Nuffing! No led light! Its not powering on! Won't even charge! E vouchers. Accessories for playbook.

Anything that will make me wanna stick with blackberry its not just the tablet its the phones too! Iv had 6 blackberrys and they all stopped working! I have the blackberry 9320 and it hasn't caused me any hassle you should make your products more stronger and get even the basic things right!

Like the product actually turning on. ill be happy to accept a replacement 64gb tablet and as I said before some accessories or vouchers to make…

I've had nothing but problems since owning a BB smartphone.

First point is that the phpne will noy always turn on and it take sometimes days to get it back on. 2nd point is that I cannot conect to my BB ID which in turn means i'm not able to connect to my emails.

I will not use a BB device

i have getting issue related to internet uses on my blackberry phone and also related to browsing issue and email also......please contect me as soon as possible because my business is sufferd by the resion of this.........

REGARD:- ASHWANI KUMAR 9811062640

I have Blackberry Bold 9790 and since i got it its been giving me problems, it cuts off during calls and makes fuzzing noises. I have taken it black for repair 4 times and they keep giving me a new handset and i still get problems!

is there something with the software? I am losing patience with blackberry and thinking of buying a new phone.

I purchased a blackberry play book a little over a year ago. The USB port went out soon after. I was under warranty and was sent a new one. Few days later the same thing went wrong. I was angry and threw it in water.

I really enjoyed the blackberry even more so than the new iPad I've purchased now. I don't know if this is a problem that you have found out about and hopefully resolved. i dont expect you to send me a new one.

I'm the one that let the warranty run out. The jester would be nice though. I would truthfully like to continue to enjoy and recommend your product. will be happy to send it all back. Just send a box please.

Thanks for your time, Michael Shawn Neill. 613 Washington st. Karnak il.

I just got my new Q10 few days ago in UAE, Dubai. The skype is not working keeps hanging and the youtube also loads 2 seconds only then freezes ( I have never installed any programs _the phone settings are as purchased)

My name is molebogeng today I bought 59 rand for blackberry purchase bt I made a mistake by dialing wrong numbers which was *141*11*1# n that is for blackberry BIS activate. my number is 0781905616 m not happi wth ur service u only hav to diduct my money wen I purchase blackberry email n social service.

can I hv back my money please. Can hv ur numbers I want to call ur customer service.

i got the blackberry curve 9360 and from day one it has been nothing but trouble it cost me 469 pound then i had to send it off to get fixed needed a new battery but didnt get one sent back with the phone so had to go out buy a new battery, needed to get a new back cover because i didnt get one sent back with the phone so

the front was brand new and the back was the same old one it looks amess, the carger bit on the phone where your charger goes that is broke so got to go out and pay another amount off money to get that fixed.

the battery life last about 2 hours. not happy with this phone would advise noone to get one . my dad told me the phones were rubbish wish i would have listened to him

I have a blackberry curve 9300 and bought in last year since then I have had to take it back to the shop where I bought it from to get it fixed 4 times and twice they have give me a brand new blackberry curve 9300 that have the same problems as the first one I had.

The problems are when on the internet you can't have two pages on at once for a long time because after five minutes it shuts the page down without worning you, it even does it when I have one page open. The pages take ages to load when trying to get on a page and is only quick for the first couple of minutes.

Also the phone freezes from time to time and the tracking pad is un controlable in the wind, yes the wind it moves by its self when you take your finger off it. If my phone brakes or has a fault again can I ask for a…

Hi,

I bought a Blackberry 8520 from Sangeetha in JP nagar 7th phase, the bluetooth and data cord file transfer of handset does not work. I called up Sangeetha to submit the handset to Blackberry service center. They kept the handset for 20 days and did not resolve my issue and returned it to me via Sangeetha. This is pathetic customer service from Blackberry, I want someone to revert to me at my phone number - 98865-28180 to resolve this issue or I have to go to consumer court to have this adhered.

Thanks,

Binu Balakrishnan

So I've had a lot of problems with slow downloading while i have 3G so i contacted my service provider where I've been told than Blackberry is blocking of downloads only letting browsing... As I 3 year Blackberry customer I've started making use of Blackberry because of the unlimited downloads as it was advertised on national TV.

If this is the case that Blackberry do prevent its customers that pays there BIS to be able to download I for one will not buy a Blackberry again or choose a Blackberry when i upgrade. To make my point of view stronger I am not the only one who feels this way as according to forums and answering sites thousands of Blackberry users feel the same way.

Even 90% of the people i know that make use of Blackberry also say that they will rather then make use of tablets,…

I recently upgraded my BlackBerry Curve 9360 and since then my trackpad baarely, ever works and it keeps rebooting. ive only had it for about five months now and this isn't the first problem. My first problem was the vibration stopped working and I contacted the BlackBerry RIM people and the helped me fix it then it stopped working again shortly after...

1 Bundle1996 and ever since then it has rebooted every time I unlocked my phone.

Hi I've been a blackberry customer for some time now and never had a problem but recently I've been Having trouble activating my blackberry messenger can you explain this as my son also is a bb customer. And never has a problem I rang orange 3 times and they keep fobing me off saying its nothing to do with them its to do with blackberry so if this problem aint solved soon me and my son shall go else where for a mobile that works thanks for your time in reading this and can't wait to hear from you

Hi have a blackberry 8520 and using my browser and us browser i used my bis plan and was able to download larger files to my phone and it was a focus of my blackberry as it was shows that i missed out on! And naw there's word going around that blackberry has now denied access to large files and it upsets me because its one thing that i wanted my blackberry for and I'm trying to download since last Friday and

its constantly canceling off i have tried downloading over night for past 3 nights and even waited up till 1 just for downloading and all i have been is disappointed and I'm so upset please make it better because its defeats my purpose of.

please sort as a matter of urgency!

Iam complaining about my son's blackberry curve which I purchased through Virgin 7 months ago on a 24 month contract. Iam appauled that a handset cannot be covered under warranty for a 'white screen'. I contacted Virgin when this happened and sent the phone to be examened by their engineers who sent it back to me saying that it was not covered by warranty!! I have just been into a Virgin store and the salesman told me it looks like a pressure has been placed on the screen and caused the damage?? The salesman was very honest and told me that I would be better going to an independant shop to have it replaced but would cost in region of £50. Im now binded by a contract by Virgin and my son still has no phone!!

And also the very honest salesman informed me that a rep from Blackberry had…

I had a contract on my blackberry.When my contrct was due for renewal,I received a call from Vodacom Sales center.I asked them about the latest Blackberry they have,they give me the old one instead.I tried to call them several times,the last one whom I talk to was Lindiwe in Gauteng.She said ,she will come back to me,till today.I dont like this kind of phone,I cant keep something that I dont like for 2 years,paying it for 2 years.The phone is still sealed.I cant open it because I dont like it at all.Can you please do something about this.

properly, due to track-pad problem+ tracking ball not working+ Auto Off Problem+ Network Problem. so i had submitted my phone to Blackberry service center with work order No-NKP/BB/11/03562 PRD No-38266060 Case-BB027300.named Khurana Brothers UG-7D Jaina…

I renewed my vodacom contract (Vodashop Kenilworth centre) in June 2010 and received a blackberry curve. On 29 October I took it in because the keyboard keys wouldn't work. I got an SMS to say it was forwarded to JHB because a higher level of repairs was needed. 4 weeks later I called to enquire about it and was told a replacement phone was at Vodashop KC. I collected it and couldn't get email and BBM to work - and was told by the help desk that the phone cannot be registered and that I need to take the 'new' phone back.

Two weeks later I call to enquire (no sms received) and am told it is at the shop - I collect it last night, phone the help desk to set up email and BBM only to be told that it cannot be registered and could possibly be a handset that was 'previously registered on another…

I had bought Balckberry Curve-8520 last year on 28 September 2010 and this year on 26 September 2011 in the morning I had found my phone was totally black out.We showed it to center at Faridabad in Manhattan Mall on 26 September 2011 that means that it is in Warranty period and than we have been told that the same has to be sent to Gurgaon for locating the problem then they will tell us the charges that needs to be incurred for it than after around 20 days we went to check the status so we have been told that we have to pay Rs 9300 to get it repaired and Rs 200 to take the phone back.

First of all we have never been asked that we have to pay Rs 200 even if the phone does not get repaired and that to be they we telling us the phone has detected water drops inside.I just want to bring this…

Since I purchased my Blackberry 9300 Curve in May 2011, I have had no problems with it and have not skipped a month of the R60 BIS bundle. Since then I have become a part of a mobile website that allows one to download American tv series and actual is the highlight feature of my phone to me. For a while now, though, I have not been able to download anything about 40MB, and every time I attempt to do so, an "http Error: 403 Forbidden" pops up, telling me that the item is too large to be requested for download. I researched the error and that your ISP might have set a limit which would prevent you from being authorised from downloading larger files.

Did Blackberry put a limit on our downloads and, if so, why? Likewise, if it is an error on the part of Blackberry RIM, why have we not been…

I've had my BlackBerry 9300 for about a year now. I've tolerated it until now. Within the last two weeks or so it randomly shuts down. It goes dead. I have to pull the battery. Once it reboots, it shows a good charge, but it continues to shut itself down. I've replaced the battery with a brand new one, but to no avail. I realize I'm out of the warranty window, so I'm stuck with a blackberry 'brick.'Â I am extremely disappointed in the quality and performance of BB phones and will switch to either android or the iphone asap. It appears this is a very common occurance for BB, but they refuse to make it right -- this buisiness model will be their downfall.

It won't be for the lack of customer complaints that caused the extinction of the BlackBerry. If they truely want to succeed, then they…

I have taken out a contract with MTN for a Blackberry Curve 9360. This contract was taken out on the 24th December 2011 and within 3 days had to return the phone 3 times. The phone kept restarting itself and didn't stop. We were advised that it could be a bad batch and were given a 4th 9360 from another batch. Well guess what it is now the 16 January 2012 and the 4th phone is now doing the same thing. It just reboots itself and keeps restarting. This is so irritating as now we have to go back to MTN and see what they can do. We were also advised that at the branch where we got the Curve 9360 in that period they had received 11 exchanges which surely shoudl ring alarms. If the phone is faulty take it off the market. It is time and energy wasted going back and forth to service providers.

I…

Somebody please help!!!!! i got a blackberry UK used in feb 2012, i was happy coz that would make me get information about things happening in school on time nd for me to have a feel of having the most talked about phone on earth!

On the day i got the phone,it showed some signs but i could'nt place what the sign was,nd i did'nt have much to say about the phone coz i just bought it nd did'nt know much about it ,one month into the purchase i started noticing that when calls comes in, i don't get to pick it,the phone hang often than necessary,and so much more.

Two Months into the purchase, i got tired of the Uk used phone and decided to get a brand new phone hoping the experience would be different Alas!!!!! it did not,coz 2month after getting my blackberry curve 9360 it crashed beyond…

In March 2011 I purchased for myself and family four blackberry curves, an expensive adventure, but we were excited to have them and I have maintained the equally expensive monthy fees asscoiated with the phones as we enjoy them very much. Even when we went without the phones operations this past fall due to the blackberry system crash we stood strong behind the cell phones we choose. Unfortunately these last few months I have had to question our choice. Our phones have started to freeze, to randomly scroll through text, to constantly having to remove the battery to reset the phone, delays in receiving calls and messages to not receiving the update noticifications for the installed apps.

To help I contacted the establishment I purchased the phones from, they recommended updating my OS. So…

I sent my BB9630 in for repairs, as it wouldn't switch on. 3 weeks later I received a new phone, only to find out that it wasn't working either! It was sent back again, and after 2 weeks I was notified that it was sent for "a higher level of repair" (job nr 8371319).

I've now been without my phone for 5 weeks! This is ridiculous. I wonder if Blackberry thinks that I will promote their products after this?

After buying a playbook for my daughter along with 3 other work colleagues all of our playbooks have the same fault and can't be charged, when sending off to be fixed blackberry have said it is usb damage and won't cover the repair even though it has been very carefully used.

I am absolutely disgusted and will be warning everyone I know to never buy anything from blackberry! Clearley as it is not an isolated incident and has happened to more than 3 others the same make it is poor quality with faults.

Currys where it was purchaced from have also said they have had alot brought back with the same fault, it is disgusting that blackberry can be doing this to consumers, I shall be taking it further!

Last December i got my first blackberry i was told they were one of the best phones to have so i decided to get one. after only a month of having my blackberry it started to freeze, then after a while it started freezing everyday. i had to keep rebooting it nearly everyday so that i could stay in contact with my friends and family. then the enternet started crashing , i was not able to go online or even send messeges through bbm. i pay for all these things on my blackberry and i do not get any of them anymore. my blackberry recently started running like brand new again.

i was considering getting a new one this year, but then it started doing the same old things: freezing , no internet , my messages wont send and sometimes i cant receive important phone calls. as i said i am paying for…

I have purchased a Blackberry Bold 2 just 9 months back for Rs- 21500.00 from my saving. Wid great excitment of purchasing a phone of a world famous & reputed company. To my bad luck there was a theft in my car after purchasing of 10 days my all things were stolen except phone & box(which I found from few steps away from my car) . There was a problem right from first day. There was a problem wid software d phone usually hangs & gets restarted 5 to 6 times in a day & dat to sometimes wen its gets restarted a battery logo wid a red colour cut mark on it displayes on d screen.

Sometimes a ERROR appears on d screen. After which I have to take out d battery den only it starts again. Sometimes wen I put d phone at charging it charges but also gets heated from d back side. My…

I bought a blackberry curve about a year and a half a go from t mobile for £189.99, and two weeks before the warranty ended it broke so I sent it off to be repaired, it couldn't be repaired so I got sent a brand new handset and after having that for two months it broke in the exact same way by having a White screen when turned on, when I took it back to t mobile they said there was nothing they could do as it was not under the warranty anymore, alternatively I could send it off to blackberry and pay £105 for a new phone?

This is completely rediculous, a brand new phone should not last two months, blackberry probably sent me a faulty phone knowing my warranty was over, it is appaling that the new phone does not also have a warranty, and from this i've found that blackberrys are useless…

This blackberry is hugely fantisized I think that is a totally lie you should fix it with a better facebook twitter and the youtube doesn't even work so yah you fucked up on that too. You guys are complete fuck ups then you wonder why the blackberry company is going to shit this product you sell is not worth what it is sold for soon enough people will change to apple and andriod because they listen to the complaints.

Oh and don't worry your product won't go to waste ill be sure to wipe my ass with it before I thorw it away.

If anyone is thinking of getting a blackberry. DON'T. It is the biggest piece of crap I have ever had. I hate it. I'm in sales and I depend on my cell phone for business. I have had nothing but problems. I have literally 100's of contacts in my phone for business and all of a sudden every single contact has been erased. All of my business info gone. And cannot retrieve It. I want to throw this phone out the window. I've lost sooooo much business because of this phone. DO NOT get A blackberry. It will ruin your life. It has mine.

Now I cannot even see where my next business meetinbg is this week because of this piece of crap. I am frustrated. Now I have a contract and I'm stuck. I'm getting an Iphone tomorrow. So DO NOT GET A BLACKBERRY. I'm serious. I'm not the type of person that…

i have phone vodacom about 60 Time now and they still cant get thsi shit sorted out everyone i know has been having problems with there blackberry and slow speed the other day i got a reply from vodacom on face book telling me what is the problem i should be geting the best speeds due to i go onto the internet at night now if the best speed is 6.0KB/S then vodacom must go fly a kite i have a blackberry 9300 its got 3G where the phone is marked to handle HSDPA up to 3.2MB. i think vodacom has lost the ball and need to explain to me how the hell they ask us money for such crap services....

I was recently exposed to fraud, when MTN allowed an unknown source to use my identity to open an account, this then lead to MTN debiting my bank account with substantial amounts of monies. Okay so here…

Dear Alexandra Zagury, Managing Director for South & Southern Africa. Palazzo Towers West, Monte Casino, William Nicol Drive, Fourways, Johannesburg, South Africa 2086.

Bold 9700 completely white screen since upgrade of software. Since around the start of this week I have had a problem that started with my screen going white after powersave. After pressing a few buttons I discovered the mute button would allow me to get back to my home screen after it resumed.

This kept on happening then after a while my screen developed another problem where the pixels from a previous screen would show after I have pressed an option. Moving the mouse cleared the pixels, The problem got more and more irritating so I decided to upgrade my phone software by connecting to the computer. Instead of this…

hi my self manpreet singh ,i m living in australia, i bought bbstorm2 from 3(network service) nearly 1 year and 4 months before. when i bought just after 1 month ,accidently i broke droped it and broke its screen . at that time i got some cracks but it was still working. i didnt have any problem with its touch screen. at that time i asked 3 cuctomer care to get it repaired and they were asking me $175 to get it done. at that time my financial condition was not good thats why i couldnt get it done. but after that it was working properly . but 2 weeks before its camera stop working. when ever i try to start it it says that close other applications first then try to start it again. i tried it many times but it was still the same.

after i called 3 customer care the guy he tried to fixed that…

Bb isd seriously pissing me off! Now AGAIN when I'm downloading from the internet,it takes forever to download! This was a previous problem and now again! I pay for BIS in other words Blackberry Internet Service,and that's what I get for paying??? The service sucks!

Everyday I hear of more people leaving the BB world! And I'm sure I'm not the 1st one complaining about this,but you guys just don't give a crap!

To Whom It May Concern: I opened another account with the Vodashop in Cresta round the 7th August 2011 and happily got the Blackberry torch as I got my Son one when his upgrade was due and have had no problem whatsoever to date (Touch Wood). Much to my disappointment my phone started freezing up and had to be switched off and rebooted at least once or twice a week then yesterday 31st October at round 10:00 the phone froze completely none of the keys worked and could not even switch it off I called vodashop and was told to take the Phone to Vodacare also in the Cresta centre I did so yesterday at just after five they checked the phone.

Was told that there was a problem with the keys as well I backed up all my data at Vodacare @ R 50. 00 and bought at Cheep Nokia for R 550.00 as I expected…

This is with reference to broken usb slot of my black berry bold. My phone was not getting charged due to broken USB slot and i showed this to blackberry service center. On checking first i was told there will be service as well as part replacement charges I asked about the payment as my handset was still under warranty period why should i be charged for service charges. only replacement on usb port should be charged.

I requested to recheck with their dept and confirm me . On this I received email from the service center confirming that my black berry cannot be repaired at all and i can buy another handset by paying 80 % of the price. This is something unacceptable as phone which had only charging issue is not repairable now. I gave the phone in working condition and its now redundant.…

Do not buy the blackberry z10. I have bought two of your products due to its popular demand for my boys, aged 14 and 15. The product is the blackberry Z10 cell phone. Since the purchase they have been very happy. However recently things have not been so great. We bought the first one in June 2014, the second one in September 2014. They have since then been fine till like i said recent. The second one that we bought has now stopped working or not charging or not even switching on for whatever reason. To which we thought at first was our sons fault for doing something to the phone, as kids sometimes do.

So i took it in to a cell phone repair shop and they came back to me and said they cant fix it, its a blackberry problem. I had to pay for them just too look at it. I did not understand how…

com/blackberryid where it still asks for the security answer,which I cannot remember, as I can see online this is a huge problem so why has blackberry not came up with a solution? isn't your email enough as it is linked to your cell number, cant blackberry see the location from trying to login/resseting the passwords location and see its from the same phone or computer?

yes its easy to say create a new id but this doesn't solve my problem as im going to loose all my contacts.

Please help me. I am using a Q10 and my blackberry app world doesn't open when I try to open it. It will write 'unable to open app world'. Please I need an urgent help and can't believe that I cannot get in touch with someone at blackberry customer service desk.

I have tried calling phone numbers and everything else and still nothing!

I have a Blackberry Q5 which is in warranty. The cellphone started giving problems related to power button and when I went to blackberry service centre they said that they can't help me because they don't do replacements and I will have to pay for the repairs. Now I am looking forward to complain in Consumer Court if this issue is not resolved by the service centre.