Bloomingdales

On 12/16 online order placed and opened up a new credit card to pay for it. It shows delivered on 12/18/23, however when I called the CS, they said that they were not able to resend it on time before the Christmas so requested for a credit and I agreed.

However, that credit request was declined and I received an email about it. I called immediately to inquire further and felt so frustrated. They assured me that everything will be okay. And don't worry, it will get approved.

However, I received another email showing that was declined. I called again #1800-777-0000 and asked to speak with the supervisor as the associate said it was declined due to the business decision? I did not what that meant? The supervisor said that she put a request for reorder and call me back in a few days once it…

If I could rate them I’d honestly give them an even worse rating than one star. I purchased a dress from the Santa Monica location they closed down while having my dress at the dry cleaners. I’ve been dealing with customer service in store email for 3 years.

They have not been able to give me a resolution nor find my dress. I’ve been told to go back and forth between in store to on the phone for 2 and a half years. But today was the last straw.

I spoke to one of the supervisors her name was Donna her id number is 91121796. Absolutely horrible was not only rude to me would cut me off in the middle of speaking or speak over me. It is one thing to explain you cannot help which was expected because it’s been two years but to be rude to a customer who has been dealing with an unresolved issue…

I am a frequent shopper at the San Francisco location. Even thought this Bloomingdales has a loss prevention team and on top of that two sfpd officers - this place does NOT FEEL SAFE. The security guards need to walk around each department frequently and so do the officers.

If this issue is not resolved then locals and tourists will no longer want to come shop at downtown San Francisco.

i called your outlet store and your main store. I also went on line. NOne of it worked. It was a simple question. can i get a physical gift card in the store or outlet? Is the outlet card good in the main store?

Your website kept rerouting me. Your voicemail system did the same each time - outlet or main store lines - i tried to reach a live representative. Suffice to say the 300$ certificate I was going to et for a friend's birthday will come from another store.

DO NOT EMAIL OR CALL ME. I DO NOT WANT SERVICE, APOLOGIES, OR ANYTHING ELSE. I'm submitting this complaint for your info, if you care. I do not want to be contacted

I ordered 2 towel sets from Bloomingdales online. One of the bath towel came out of the box damaged --side is ripped!!!! I called the "customer service" number at the bottom of the order. After waiting on hold for over 20 minutes, I GAVE UP!!!! i AM TOTALLY DIGUSTED WITH BLOOMINGDALES AND WILL NEVER EVER PURCHASE ANYTHING FROM THREM AGAIN.

THIS IS FROM MY ORDER: Yves Delorme Etoile Bath Towel $68.00 Delivered: Wednesday, May 03 Quantity: 1 Color: Pierre Web ID: 4219010

Horrible customer service and all around service they deliver half a sofa 1year + later not only it was half of the order it had broken pieces and missing pieces. its been 2 months and noone has ever contacted us for a resolution or fix the problem no matter how many times we call and report the problem.

Worst experience. They lied to me saying the order will be delivered overnight, according to which the order is supposed to delivered yesterday and it didn’t so I called them on the store phone number only to get rude replies that they are busy with customers and no time.

One representative asked me to send a picture of the screenshot which I did and ghosted me. I called customer service today that is on Monday, which is of no use. I called on the number google mentioned and Elizebeth from Tedbaker, Stanford location said bloomingdale call routes since no one is picking and literally cut the call after I asked if she could transfer to the clothing department or ask someone to give a call.

Later I called again hoping to get routed collectly this time which didn’t happen, she said she will…

I was hired at bloomingdale beverky centre my performance sales was excellent. But all employee including me live under fearful disrespectful management they insult humuilate and today with no notice ask me leave false reason treat so bad. Horrible place of management team people work there.

I will take official claim. It's fearful horrible management every one fear each otherv.

as a gift from my grandma. They didn't fit me and took them back to the store in san francisco and tried to exchange then but they said they could only return them. 88 on a gift certificate so I can use to buy anything in that store.

The manager told me to wait 2 weeks for it in the mail I waited 2 months and get a letter Denying my return and asked me for a receipt.. I told them the manager approved it knowing my grandma died and I didn't have a way to get a receipt.

They denied my return so I told them to give Me back my blouses They said go to the…

I placed an in store order and as of today i still have not received the item. Bloomingdale's manager has been no help and has refused to give a me her manager information. Bloomingdales says the package was sent but it never was, then they stated it was sent out and delivered on December 16th which it was not.

I put a claim in to Blooimingdales, UPS and AMEX. UPS has admitted that they can not find the package but Blooimingdales will not issue a refund! Please advise what the next step is?! There has to be a better way to resolve this.....

I have never been so upset with anyone before! I called and asked for help and they are very rude! I was placing an order today and the computer had the price at 50 percent off when I went to sign out after shopping for more the price changed this WAS today.

They said it was yesterday but I wasn’t even online yesterday I wasn’t looking on the computer at all. I can’t believe how terrible they are and really make you feel about what you saw and I still have it on my computer from today

Chat with Old Orchard Bloomies in Skokie, IL last night (January 18th)

I was having issues with placing my on line order as I had signed up for your Loyalist program and the order continued to charge me $11 for shipping, so I did you help "chatter". I spoke with Denise and was smart enough to screen shot the chatter when she became really rude and then the chatter was disconnected. I would like to speak to someone about how your staff treats customers, this is unacceptable!

When I reached back out with a new chatter and had Sophia on chatter, who provided some very odd responses to my concerns to try to prevent me from contacting corporate, I also have screen shots below of that chatter. She proceeded to call you ll white shirts and just a bunch of executives.

I'm mortified that this is…

I started with Bloomingdales in 1979 when before Pat Chadwick was manager. I fell in your store tripping on a rug and nearly broke my hand on Nov 22 2022. When i was supposedly giving my fall information to one of your non caring very uncompassionate Asian Managers.

She manages the shoe and hand bag department. Before she takes my info she knows my name. But she says it with a attitude. Then she sharply says really rudely TAKE A SEAT. Never asking me if i am all right Then she looks me up and Slams her small lap top.

And Says you don't work for Bloomingdales. Contact Clarins. She offers me NO ICE NOTHING. ONLY NON COMPASSION. Thank God Diane the cosmetic Manager was present because she gave me Ice Packs. This young inconsiderate manager of hand bags and shoes. Needs a talking to.

I will…

I purchased a cashmere sweater in November 2022; I did not care for the quality. I called customer service 4 times asking for a return label in the mail as I do not have a printer. I still have not received a label!!!

I have been trying to tak to someone for a week - service is horrible - so glad I will now go to nordstrom. They transfer you to a foreign place when agents are robotic nd cannot speak english well.

I ordered on November 30 person I spoke said I would get my order before Xmas, this item was a Xmas gift, I never got it I called to ask they said I should get it by the 27, I never got it I called today December 3 and they said it’s been canceled I never canceled it why was it canceled?

,And where is my money ?? I feel you need to compensate me on this order ..

Hello there I have a very bad experience with Bloomingdales and I am frustrated at this moment The thing is I have a store credit card from a return items ( Old Orchard Store Il) that were gifted to us in 2021 The items we returned I believe around Christmas or January 2022 Today I decided to use the credit -the amount was around $650 but it showed no balance I never used that card and scratched the CID first time today at Bloomis Can you help somehow to resolve the problem Another problem is I do not have the receipt for the return because I never thought this can happen.

, made purchase online using Klarna, this is really a complaint about Bloomingdales that starts when Klarna is involved. placed order klarna took my payment (1/4 of total), I didn't get the usual Bloomingdales confirm. I call klarna and they say purchase is in progress I'll get confirm in a few hours and be able to pick up after 4pm same day.

I call Bloomingdales at around 4pm to go pick ip ... they tell me Klarna never completed the order, that they see the order and then before it was complete Klarna System dropped it. I contact Klarna they say Bloomingdales has to cancel the order.

Bloomingdales does so by the next day. Klarna still hasn't dropped the charge AND Is till showing that the Order is 'Being Prepared by Bloomingdales' ... I talk to…

01, at the Chestnut Hill, Massachusetts store. The employee who helped me misapplied this amount. It was not credited to my store account ending in 1451. 01 was credited to my Bloomingdale's account ending in 3009. This error has caused me much anguish and time trying to correct it because I was charged for late payments and interest.

It was finally corrected but my credit score by Experian was damaged even though I specifically asked your Customer Service if this could happen. I was told no it would not affect my credit. Recently, I found that Experian did lower my Credit Score.

I called your billing office, I think in New York to ask for help several weeks ago. The man I spoke to was not…

I just purchased a mattress for $6300. I very specifically told the sales person that any mattress had to work on a mechanical bed. It arrived today and the minute the head is raised there is a giant lump in the middle of the bed.

The sales person—despite repeated reminders—failed to provide a COI.

As I have only one bed, I will sleep on it until I hear from you about a replacement that works with a mechanical bed. So far, the only successful part of this deal was the delivery. This is most inconvenient.

I spent over $6k at Bloomingdales Nov 17 to 26. My purchase for 3 shirts on Nov 17 amounted to $659. I bought the shirts for a prolonged trip to the UK. One Eton shirt which cost around $225 has come apart with the first wash.

com and have been back and forth with 4 representatives none of whom have read my emails properly, asking for a credit for the poor shirt or for a replacement to be sent to my daughter in Union City to bring over at Christmas time. Basically it is customer service only for online orders and no help at all.

I have provided my personal details and have explained this is not an order but in store purchase. One email asked me to visit the store for an exchange completely ignoring my request and the…

I attempted to purchase a handbag online. For some reason I wasn't able to track my loyalty points. I called cust. Service and there was no help. I went to the store to get the bag. There was only a display bag in store which was damaged.

Initially they refused to order me a new one. The manager was VERY rude but eventually agreed to damage it out and fulfill a new order with and advance card payment. I thought it was over when I received my receipt via email.

To my chagrin, I woke up today with an email saying they couldn't fill the order "sorry for any inconvenience" and "you have not been charged" checked my bank and boom, yes I was! After all that, no bag no refund, nothing! Ugh. Just go to Saks.

Bloomingdales has really fallen off!

Nov25 ,2022 at Bridgewater Commons Mall Shop for suit, the sale person names Maurice Brown is super rude. Not only bad temper , he behave like crazy king insult every customer who is interested in products. Two other group of people left because of that.

I liked the Canali suits at first sight with good fit to my son, complete the purchase in a rush. My two young adults and their friends started complaining right after we left the store. ” When my son is looking for fitting room to on direction.

In a Very humiliating manner . I am sure store lose business everyday because of his terrible service.

They fire people for not sleeping with management and HR doesn’t care when you complain so if you work here you condone sexual assault

My friend, Kim Moran, bought a shirt (Peter Millar) at Bloomingdales in South Coast Plaza, for my birthday. When I opened it, it was the wrong size, so I called Bloomingdales and was given an online return label. It has been more than 2 weeks since I mailed it and still no shirt. I have a copy of the receipt of the package by Bloomingdales on Oct. 28, 2022, in Cheshire, CT with reference number 0020622337282, signed by "SOF" at receiving dock. I have gotten virtually NO HELP WHATSOEVER FROM BLOOMINGDALES even though my friend and I have spent spent thousands of dollars at their stores. Please advise.

Thanks.

Robert Cowart 310 489-2040 RCowart2@gmail.com

They have no customer service. I was sent an email for an item with one price but when I put it in my bag the rice changed .. I can’t reach anyone to find out what happened… what a terrible store .

00 on my Bloomingdales card. order #605398503 I mailed in the payment to Bloomingdales Louisville, KY address ck 4200 8/20/25. the check cleared. (image attached) apparently Bloomingdales applied this payment to my Macy's account! I call and they said, "they can not transfer it over".

00 over the phone to Bloomingdales and Macy's sent me a refund check. 00 late fee????!!!! This is obnoxious, since I paid this on time and it was Bloomingdales/Macy's that messed up. 00 refund! please consider or i will no longer shop with you. Much appreciated. Be well.

my bloomingdales card ending number is 5361 under John Florek. see all attached copies of the issue. Danielle Gulla and John Florek. net

I placed an order for a David Yurman mens bracelet. Order(#606674584) on 9/25/22 by phone. The order was accepted. I received an e mail on 9/26 saying the order was canceled due to the fact that I needed to confirm my information, after my credit card was charged for this purchase.

I was told I may not be reimbursedfor a week. Not acceptable! The process was demeaning to say the least, and when I went to complain to customer service I was told by a rude representative that " It's for my protection" I did not repurchase the item from you.

I bought it at Saks. For a luxury retailer, you customer service is akin to Walmart.. It's lucky that I don't get such protection from your competitors...

I returned a necklace I purchased from Bloomingdales back in June and Bloomingdales sent me an email informing that the item was wrong/ not their item along with a tracking number. Tracking number was for a completely different person, in another state.

I phoned to inform Bloomingdales if this and after investigating the matter, I was sent an email confirming that I would be issued a refund. After several weeks I never got a refund and decided to follow up. I ten received confirmation that I would get a refund ( both via phone and email.

First forward to September 4th and I am now being told that a package was indeed sent to me and I should have received it august 25. I package I revived no email notification for and no tracking number. I was out of the country for a month and this…

I ordered an expensive Burberry hat for a gift and it arrived in a plastic bag all crumbled up and it looked like I got it out of a dumpster. I was assured that a replacement would come in better condition in a Box wrapped up nicely So the hat wasn't all crumbled up.

The 2nd one arrived worse than the 1st and the sales rep told me that if it was a gift the person won't care what it looks like and I should just steam it. I sent that 1 back and was assured that the 3rd one would come in perfect gift giving condition and that 1 came not only a mess but had a stain on it you know that one.

So for the thirty time I am sending it back. I don't have a Bloomingdale's in my state so I can't go and do my own quality control. The quality standards and service standards are almost non-existant.…

I was shopping today in your Westchester store. It happens to be a beautiful store with a great selection.

However, I have to say that in the hour I was shopping, nearly 10 salespeople approached me to ask if I needed help. It was aggravating, intrusive, and annoying. They are like vultures! I'm assuming they work on commission, but seriously?

It was very irritating, and I got so annoyed that I left the store. The friend I was shopping with said that the last time she was in that store, the salespeople actually verbally fought over whose sale it was in front of the customer.

Bloomingdales is my go-to store, which will not change; however, I will never shop in Westchester again. I have never experienced that kind of pressure and aggravation in any other location. I just thought you…

I purchased a pair of Oliver peoples butterfly online thru Bloomingdales website but they failed to send it with a hard case except for a soft cloth pouch. Yesterday, August 4, 2022, I went to the sunglass department of Bloomingdales in ala Moana Honolulu and told them about what happened, also showed the manager of sunglasses dept and her sales rep that I have been using a bulky case from my other pair of glasses and

would like to get the proper hard case for my Oliver peoples pair. The response from the manager was simply “we can’t just give out hard cases. If you want a hard case then you need to return the soft pouch then I’ll give you a hard case”.

I was flabbergasted with her response, as I responded “you want me to drive all the way home then come back which is 2 hours worth of…

I purchased a dress online at Bloomingdales with a gift card in New York. U.S.A. I then returned the dress. They sent me back a merchandise credit instead of a gift card that I can not use online.

Order Number: 598855330 Return Initiated: 04/21/22 Refund Amount: $390.88

Please send me a gift card instead and sort this out.

Angele Mahfar (516) 984 7703 amahfar@aol.com

Good Afternoon,

My complaint is about a customer service chat that took place last week. Your representative was very dismissive and rude. I ordered a bag for a co-worker and it was damaged. It was pretty embarrassing, so I wanted to know what were the options to receive another bag. The representative ended the conversation with "what do you want from me?" This was impolite and not how customer service should interact with people. I saved the conversation and the a picture of the damaged bag. Please let me know what you need.

I made an order on Bloomingdales, during Black Friday, thinking that I will receive 25$ for every 100$ spent. The promotion was showing on all steps throughout the ordering process. At the bottom of the Online order, before hitting complete, it was saying in purple "This order qualifies you for a $250 reward card". I waited a few days and kept calling Bloomingdales to tell them I don't see the points or balances added to my account. After my 3rd phone call, when the promotion was not available anymore on their website, they told me that the items I bought were actually part of an exclusion on the offer and I will not be getting the 250$.

The only reason why I bought from Bloomingdales was that promotion. I called customer service and the best they could do is give me a 50$ reward card.…

50 Shipping email from Bloomingdales now shows correct address. Ship date 10/13 for birthday on 10/23. 10/12: Notice: Your order has shipped! 10/14: Your Order 585730207 Has Been Canceled It was shipped to the wrong address and returned to the vendor.

10/14: Bloomies now says they are all out of the basket I wanted. So I chose a different basket: NEXT EMAIL FROM BLOOMIES: Thanks for your order! 99 Your order is expected to arrive by Friday, Oct 22 THEN, 10/14/21: Your Order 585730207 Has Been Canceled!!!!!!!!!

"Lucy" in Customer Service was NO HELP! So the FIRST GIFT BASKET was Canceled! Then THE SECOND GIFT basket I ordered was also Canceled! 25 on MEN"S CLOTHING AND MAILED THE BIRTHDAY GIFT MYSELF SO IT WOULD ARRIVE ON TIME!!!! TWO CANCELED ORDERS!!!! NOT HAPPY WITH…

Customer service is very poor. This was my last order with Bloomingdales. I can’t believe Andy is a supervisor, he doesn’t even have any skills to assist the customers. Very rude and unprofessional.

On April 6, I had trouble ordering from the Bloomingdale's website, which I find very frustrating most of the time (particularly because it offers gifts that don't exist and then you have to delete them to order. I called, got a nice service person who told me she had placed my order (for Le Lift Creme and serum), but there is no record of it and no confirmation.

I called again today and nothing. Very disappointing and frustrating for a very loyal customer.

I own a Bloomingdale's card for YEARS. Despite in person conversations and written complaint to correct my status, you still insist that my husband give consent to have me speak on my own behalf regarding account issues. I have held a card in my own name for 27 years, never carry a balance and always pay my bill.

I find the practice of needing "permission from my husband" demeaning and discriminatory. Please correct this ASAP.

1. I bought a Gucci Wallet in the Gucci store located in the Bloomingdale AVENTURA, FL 2. I went to Chicago and found that they give me the wrong item. Therefore, I took it to the Bloomingdales on Michigan Ave, IL.

The customer service there take it. Manager Allison Ulmer helped with my return and told me that she will send it back to the Bloomingdales in Florida so that they can possessed the refund. She later gave me a tracking number of this wallet. 3.

With the tracking number, I saw this package was delivered on Fri, 06. I called on Fri,08 to ask the customer service in Bloomingdales AVENTURA whether my refund has been issued. They told me that it has been issued and I have to wait for several business days to see the credit back. 4.

I have been waiting for a week and asking my bank…

Complaint Recently I wanted to buy a watch to wear, I prefer the models, AR1925, AR11223, and AR female Watch Gift boxes. I went to several Bloomingdale stores to buy, but I got nothing. Then I tried to order it on Bloomingdale website.

I found that the original hundreds of stocks were gone in an instant. Therefore, I was so sad. But in a twinkling of an eye, I found that many Chinese people bought these kinds of watches from a Chinese woman at a price ranging from 80 dollars to 110 dollars, which is far below the regular price.

At first, I thought they were fake and I didn't care about it, but some of them were holding gift receipts. The gift receipt shows the goods sold from Bloomingdale store. Could you please check the price and the salesperson who sold the stuff?

Is it illegal or not?…

Hello.

This is regarding: outlet store 160 purchase number 160-0006-7698 Date 3/26/2019 Amount $52.99

I have purchased a pair of shoes a week ago at your Miami Outlet location. Unfortunately, I found the heel to be too tall and I decided to return them. On my way back home I had a stop over in Atlanta, and tried to return them at the store there. I was told it was not possible since this was an Outlet purchase. I was provided with a number for customer service.

When I called, I was offered to send the shoes back and I will receive a refund as soon as the item is received. I received a return label to send my shoes back to online support and I shipped the item on April 13th addressed to Macy's warehouse as per instructions provided by one of your agents:Tracking Number1Z7270769091426465…

Tried 4times to make payment by phone ask for:last 4digest then : full credit card no# then complete ss no# NO ONE ask for that**then couldn't continue **kept asking for cs**final got cs and explained** totally unconcerned and took payment**very disappointed on how things were handled Ann Parker

I shop at bloomingdales for ralph lauren polo cologne spray.Last year in 2018 I d the smaller bottle because I was told the the larger bottle was 140.00 so I purchased the smaller one at 112.dollers.well on june 26 2019 I purchased the large bottle for the price of 113.79.and a new employee told me it was never 140.00 dollars.i told her on the bill in 2018 it was another name cologne but I purchase polo.something is not right in 2018.im glad it is 113.79 now.i have no complaints.i love bloomingdales.just wondering why the cover up.

I was issued a merchant check. When I tried to use in store it did not work. They tried two registers. They called manage 2x - no one came. I then just paid. I called after and jasmine (store manager) said she would credit to my credit card.

She was to call within the hour. She never did. I called 4 x after and each time she said she was almost done and would call. She never did!!!

I actually have 3 complaints from last night, April 23rd. I grabbed a young man who said they were short help and he would get back to me as soon as he finished up with another customer. Never happened. Then, I was looking at sneakers, and asked to have 3 pair brought to me.

The sales associate informed me that one of the shoes was not available. I told him I wanted to see the other 2 DESIGNER EXPENSIVE SNEAKERS. After 15 minutes, I started to leave and a manager or someone at that level asked me what happened and I told her.

She offered to have someone get them for me. I refused to wait another second. And now, another experience. i went to the Theory department and inquired about a pair of pants in my size. The associate checked the computer and said there were none.

she should have…

I purchased 6 place settings and the knife and pie server from a bide's list. I did this early in case most of the items would be gone. The wedding is July 4th 2019. They sent it to the bride's home.

Your site asked for my address and nowhere was I informed the gifts would go elsewhere. Never has this happened for other weddings when i shopped from the bride's list. Your site never mentioned the address where you would be sending this.

Otherwise I would have picked it up in the store. It is the Royce Brunson (groom) wedding.

I am a Bloomigdales American Express Card holder. I have a Black card from Bloomingdales. Yesterday I wanted to use my American express card. I was told it was rejected. 000. I play my Card balance off every month. I call to find out what was wrong.

The Customer center told me the reason was they sent out a new card and the expiration date was different and I had to use the new date. I explain to them my card has a expiration date of 03,21 and I did not receive my card .

I call the Store and explain to them to use the new expiration date. They called me back and said the card would not accept my purchase. I was very embarrassed, this is a company Iam decorating my home with.

I Called back to Customer service, and ask to speck to a supervisor . The supervisor said they sent me a new card…

There are two charges on my credit card in the amount of 139920, 180.00 these items were never received by me. Ive ask your company several times to remove this charge but to no effort the charge is still on my card. Once agin I did not receive the items and I would like a full refund. It’s was not my fault . If you have any questions please let me know. Again thank you for your time and support.

Vr,

Ms. Phyllis Rodriguez 202 Cork Street Stafford,VA 22554 (540 840-5741 Phyllis.rodriguez@ymail.com

We purchased a very expensive mens coat at full price at the flagship New York store while traveling shortly before Thanksgiving. We were given a promotion gift card but forgot about it while traveling. I just found the promotional card and it expired December 24th.

I called our local Bloomingdales and was told they will not extend or honor the card even for a full price purchase. Bloomingdales has lost me as a customer for my lifetime and I will share my bad experience with other family and friends.

Something like this happened to me years ago at Neiman Marcus and they kindly gave me an extension to use the gift card. They earned my loyalty in that one act of treating me like a valued customer. Good bye Bloomindales forever!