Bloomingdales

On 12/16 online order placed and opened up a new credit card to pay for it. It shows delivered on 12/18/23, however when I called the CS, they said that they were not able to resend it on time before the Christmas so requested for a credit and I agreed.

However, that credit request was declined and I received an email about it. I called immediately to inquire further and felt so frustrated. They assured me that everything will be okay. And don't worry, it will get approved.

However, I received another email showing that was declined. I called again #1800-777-0000 and asked to speak with the supervisor as the associate said it was declined due to the business decision? I did not what that meant? The supervisor said that she put a request for reorder and call me back in a few days once it…

If I could rate them I’d honestly give them an even worse rating than one star. I purchased a dress from the Santa Monica location they closed down while having my dress at the dry cleaners. I’ve been dealing with customer service in store email for 3 years.

They have not been able to give me a resolution nor find my dress. I’ve been told to go back and forth between in store to on the phone for 2 and a half years. But today was the last straw.

I spoke to one of the supervisors her name was Donna her id number is 91121796. Absolutely horrible was not only rude to me would cut me off in the middle of speaking or speak over me. It is one thing to explain you cannot help which was expected because it’s been two years but to be rude to a customer who has been dealing with an unresolved issue…

I am a frequent shopper at the San Francisco location. Even thought this Bloomingdales has a loss prevention team and on top of that two sfpd officers - this place does NOT FEEL SAFE. The security guards need to walk around each department frequently and so do the officers.

If this issue is not resolved then locals and tourists will no longer want to come shop at downtown San Francisco.

i called your outlet store and your main store. I also went on line. NOne of it worked. It was a simple question. can i get a physical gift card in the store or outlet? Is the outlet card good in the main store?

Your website kept rerouting me. Your voicemail system did the same each time - outlet or main store lines - i tried to reach a live representative. Suffice to say the 300$ certificate I was going to et for a friend's birthday will come from another store.

DO NOT EMAIL OR CALL ME. I DO NOT WANT SERVICE, APOLOGIES, OR ANYTHING ELSE. I'm submitting this complaint for your info, if you care. I do not want to be contacted

I ordered 2 towel sets from Bloomingdales online. One of the bath towel came out of the box damaged --side is ripped!!!! I called the "customer service" number at the bottom of the order. After waiting on hold for over 20 minutes, I GAVE UP!!!! i AM TOTALLY DIGUSTED WITH BLOOMINGDALES AND WILL NEVER EVER PURCHASE ANYTHING FROM THREM AGAIN.

THIS IS FROM MY ORDER: Yves Delorme Etoile Bath Towel $68.00 Delivered: Wednesday, May 03 Quantity: 1 Color: Pierre Web ID: 4219010

Horrible customer service and all around service they deliver half a sofa 1year + later not only it was half of the order it had broken pieces and missing pieces. its been 2 months and noone has ever contacted us for a resolution or fix the problem no matter how many times we call and report the problem.

Worst experience. They lied to me saying the order will be delivered overnight, according to which the order is supposed to delivered yesterday and it didn’t so I called them on the store phone number only to get rude replies that they are busy with customers and no time.

One representative asked me to send a picture of the screenshot which I did and ghosted me. I called customer service today that is on Monday, which is of no use. I called on the number google mentioned and Elizebeth from Tedbaker, Stanford location said bloomingdale call routes since no one is picking and literally cut the call after I asked if she could transfer to the clothing department or ask someone to give a call.

Later I called again hoping to get routed collectly this time which didn’t happen, she said she will…

I was hired at bloomingdale beverky centre my performance sales was excellent. But all employee including me live under fearful disrespectful management they insult humuilate and today with no notice ask me leave false reason treat so bad. Horrible place of management team people work there.

I will take official claim. It's fearful horrible management every one fear each otherv.

as a gift from my grandma. They didn't fit me and took them back to the store in san francisco and tried to exchange then but they said they could only return them. 88 on a gift certificate so I can use to buy anything in that store.

The manager told me to wait 2 weeks for it in the mail I waited 2 months and get a letter Denying my return and asked me for a receipt.. I told them the manager approved it knowing my grandma died and I didn't have a way to get a receipt.

They denied my return so I told them to give Me back my blouses They said go to the…

I placed an in store order and as of today i still have not received the item. Bloomingdale's manager has been no help and has refused to give a me her manager information. Bloomingdales says the package was sent but it never was, then they stated it was sent out and delivered on December 16th which it was not.

I put a claim in to Blooimingdales, UPS and AMEX. UPS has admitted that they can not find the package but Blooimingdales will not issue a refund! Please advise what the next step is?! There has to be a better way to resolve this.....

I have never been so upset with anyone before! I called and asked for help and they are very rude! I was placing an order today and the computer had the price at 50 percent off when I went to sign out after shopping for more the price changed this WAS today.

They said it was yesterday but I wasn’t even online yesterday I wasn’t looking on the computer at all. I can’t believe how terrible they are and really make you feel about what you saw and I still have it on my computer from today

Chat with Old Orchard Bloomies in Skokie, IL last night (January 18th)

I was having issues with placing my on line order as I had signed up for your Loyalist program and the order continued to charge me $11 for shipping, so I did you help "chatter". I spoke with Denise and was smart enough to screen shot the chatter when she became really rude and then the chatter was disconnected. I would like to speak to someone about how your staff treats customers, this is unacceptable!

When I reached back out with a new chatter and had Sophia on chatter, who provided some very odd responses to my concerns to try to prevent me from contacting corporate, I also have screen shots below of that chatter. She proceeded to call you ll white shirts and just a bunch of executives.

I'm mortified that this is…

I started with Bloomingdales in 1979 when before Pat Chadwick was manager. I fell in your store tripping on a rug and nearly broke my hand on Nov 22 2022. When i was supposedly giving my fall information to one of your non caring very uncompassionate Asian Managers.

She manages the shoe and hand bag department. Before she takes my info she knows my name. But she says it with a attitude. Then she sharply says really rudely TAKE A SEAT. Never asking me if i am all right Then she looks me up and Slams her small lap top.

And Says you don't work for Bloomingdales. Contact Clarins. She offers me NO ICE NOTHING. ONLY NON COMPASSION. Thank God Diane the cosmetic Manager was present because she gave me Ice Packs. This young inconsiderate manager of hand bags and shoes. Needs a talking to.

I will…

I purchased a cashmere sweater in November 2022; I did not care for the quality. I called customer service 4 times asking for a return label in the mail as I do not have a printer. I still have not received a label!!!

I have been trying to tak to someone for a week - service is horrible - so glad I will now go to nordstrom. They transfer you to a foreign place when agents are robotic nd cannot speak english well.

I ordered on November 30 person I spoke said I would get my order before Xmas, this item was a Xmas gift, I never got it I called to ask they said I should get it by the 27, I never got it I called today December 3 and they said it’s been canceled I never canceled it why was it canceled?

,And where is my money ?? I feel you need to compensate me on this order ..

Hello there I have a very bad experience with Bloomingdales and I am frustrated at this moment The thing is I have a store credit card from a return items ( Old Orchard Store Il) that were gifted to us in 2021 The items we returned I believe around Christmas or January 2022 Today I decided to use the credit -the amount was around $650 but it showed no balance I never used that card and scratched the CID first time today at Bloomis Can you help somehow to resolve the problem Another problem is I do not have the receipt for the return because I never thought this can happen.

, made purchase online using Klarna, this is really a complaint about Bloomingdales that starts when Klarna is involved. placed order klarna took my payment (1/4 of total), I didn't get the usual Bloomingdales confirm. I call klarna and they say purchase is in progress I'll get confirm in a few hours and be able to pick up after 4pm same day.

I call Bloomingdales at around 4pm to go pick ip ... they tell me Klarna never completed the order, that they see the order and then before it was complete Klarna System dropped it. I contact Klarna they say Bloomingdales has to cancel the order.

Bloomingdales does so by the next day. Klarna still hasn't dropped the charge AND Is till showing that the Order is 'Being Prepared by Bloomingdales' ... I talk to…

01, at the Chestnut Hill, Massachusetts store. The employee who helped me misapplied this amount. It was not credited to my store account ending in 1451. 01 was credited to my Bloomingdale's account ending in 3009. This error has caused me much anguish and time trying to correct it because I was charged for late payments and interest.

It was finally corrected but my credit score by Experian was damaged even though I specifically asked your Customer Service if this could happen. I was told no it would not affect my credit. Recently, I found that Experian did lower my Credit Score.

I called your billing office, I think in New York to ask for help several weeks ago. The man I spoke to was not…

I just purchased a mattress for $6300. I very specifically told the sales person that any mattress had to work on a mechanical bed. It arrived today and the minute the head is raised there is a giant lump in the middle of the bed.

The sales person—despite repeated reminders—failed to provide a COI.

As I have only one bed, I will sleep on it until I hear from you about a replacement that works with a mechanical bed. So far, the only successful part of this deal was the delivery. This is most inconvenient.

I spent over $6k at Bloomingdales Nov 17 to 26. My purchase for 3 shirts on Nov 17 amounted to $659. I bought the shirts for a prolonged trip to the UK. One Eton shirt which cost around $225 has come apart with the first wash.

com and have been back and forth with 4 representatives none of whom have read my emails properly, asking for a credit for the poor shirt or for a replacement to be sent to my daughter in Union City to bring over at Christmas time. Basically it is customer service only for online orders and no help at all.

I have provided my personal details and have explained this is not an order but in store purchase. One email asked me to visit the store for an exchange completely ignoring my request and the…

I attempted to purchase a handbag online. For some reason I wasn't able to track my loyalty points. I called cust. Service and there was no help. I went to the store to get the bag. There was only a display bag in store which was damaged.

Initially they refused to order me a new one. The manager was VERY rude but eventually agreed to damage it out and fulfill a new order with and advance card payment. I thought it was over when I received my receipt via email.

To my chagrin, I woke up today with an email saying they couldn't fill the order "sorry for any inconvenience" and "you have not been charged" checked my bank and boom, yes I was! After all that, no bag no refund, nothing! Ugh. Just go to Saks.

Bloomingdales has really fallen off!

Nov25 ,2022 at Bridgewater Commons Mall Shop for suit, the sale person names Maurice Brown is super rude. Not only bad temper , he behave like crazy king insult every customer who is interested in products. Two other group of people left because of that.

I liked the Canali suits at first sight with good fit to my son, complete the purchase in a rush. My two young adults and their friends started complaining right after we left the store. ” When my son is looking for fitting room to on direction.

In a Very humiliating manner . I am sure store lose business everyday because of his terrible service.

They fire people for not sleeping with management and HR doesn’t care when you complain so if you work here you condone sexual assault

My friend, Kim Moran, bought a shirt (Peter Millar) at Bloomingdales in South Coast Plaza, for my birthday. When I opened it, it was the wrong size, so I called Bloomingdales and was given an online return label. It has been more than 2 weeks since I mailed it and still no shirt. I have a copy of the receipt of the package by Bloomingdales on Oct. 28, 2022, in Cheshire, CT with reference number 0020622337282, signed by "SOF" at receiving dock. I have gotten virtually NO HELP WHATSOEVER FROM BLOOMINGDALES even though my friend and I have spent spent thousands of dollars at their stores. Please advise.

Thanks.

Robert Cowart 310 489-2040 RCowart2@gmail.com

They have no customer service. I was sent an email for an item with one price but when I put it in my bag the rice changed .. I can’t reach anyone to find out what happened… what a terrible store .

00 on my Bloomingdales card. order #605398503 I mailed in the payment to Bloomingdales Louisville, KY address ck 4200 8/20/25. the check cleared. (image attached) apparently Bloomingdales applied this payment to my Macy's account! I call and they said, "they can not transfer it over".

00 over the phone to Bloomingdales and Macy's sent me a refund check. 00 late fee????!!!! This is obnoxious, since I paid this on time and it was Bloomingdales/Macy's that messed up. 00 refund! please consider or i will no longer shop with you. Much appreciated. Be well.

my bloomingdales card ending number is 5361 under John Florek. see all attached copies of the issue. Danielle Gulla and John Florek. net

I placed an order for a David Yurman mens bracelet. Order(#606674584) on 9/25/22 by phone. The order was accepted. I received an e mail on 9/26 saying the order was canceled due to the fact that I needed to confirm my information, after my credit card was charged for this purchase.

I was told I may not be reimbursedfor a week. Not acceptable! The process was demeaning to say the least, and when I went to complain to customer service I was told by a rude representative that " It's for my protection" I did not repurchase the item from you.

I bought it at Saks. For a luxury retailer, you customer service is akin to Walmart.. It's lucky that I don't get such protection from your competitors...

I returned a necklace I purchased from Bloomingdales back in June and Bloomingdales sent me an email informing that the item was wrong/ not their item along with a tracking number. Tracking number was for a completely different person, in another state.

I phoned to inform Bloomingdales if this and after investigating the matter, I was sent an email confirming that I would be issued a refund. After several weeks I never got a refund and decided to follow up. I ten received confirmation that I would get a refund ( both via phone and email.

First forward to September 4th and I am now being told that a package was indeed sent to me and I should have received it august 25. I package I revived no email notification for and no tracking number. I was out of the country for a month and this…

I ordered an expensive Burberry hat for a gift and it arrived in a plastic bag all crumbled up and it looked like I got it out of a dumpster. I was assured that a replacement would come in better condition in a Box wrapped up nicely So the hat wasn't all crumbled up.

The 2nd one arrived worse than the 1st and the sales rep told me that if it was a gift the person won't care what it looks like and I should just steam it. I sent that 1 back and was assured that the 3rd one would come in perfect gift giving condition and that 1 came not only a mess but had a stain on it you know that one.

So for the thirty time I am sending it back. I don't have a Bloomingdale's in my state so I can't go and do my own quality control. The quality standards and service standards are almost non-existant.…

I was shopping today in your Westchester store. It happens to be a beautiful store with a great selection.

However, I have to say that in the hour I was shopping, nearly 10 salespeople approached me to ask if I needed help. It was aggravating, intrusive, and annoying. They are like vultures! I'm assuming they work on commission, but seriously?

It was very irritating, and I got so annoyed that I left the store. The friend I was shopping with said that the last time she was in that store, the salespeople actually verbally fought over whose sale it was in front of the customer.

Bloomingdales is my go-to store, which will not change; however, I will never shop in Westchester again. I have never experienced that kind of pressure and aggravation in any other location. I just thought you…

I purchased a pair of Oliver peoples butterfly online thru Bloomingdales website but they failed to send it with a hard case except for a soft cloth pouch. Yesterday, August 4, 2022, I went to the sunglass department of Bloomingdales in ala Moana Honolulu and told them about what happened, also showed the manager of sunglasses dept and her sales rep that I have been using a bulky case from my other pair of glasses and

would like to get the proper hard case for my Oliver peoples pair. The response from the manager was simply “we can’t just give out hard cases. If you want a hard case then you need to return the soft pouch then I’ll give you a hard case”.

I was flabbergasted with her response, as I responded “you want me to drive all the way home then come back which is 2 hours worth of…

I purchased a dress online at Bloomingdales with a gift card in New York. U.S.A. I then returned the dress. They sent me back a merchandise credit instead of a gift card that I can not use online.

Order Number: 598855330 Return Initiated: 04/21/22 Refund Amount: $390.88

Please send me a gift card instead and sort this out.

Angele Mahfar (516) 984 7703 amahfar@aol.com

I placed an order 603220026. This order included a pair of Gucci sunglasses. I received a pair of brown Versace sunglasses. I called customer service and was sent a label to return. The sunglasses were dropped at a UPS store, I did not get a receipt.

I have spoken with several members of customer service and received several different stories. I was told that the item was received and I've been told that the item hasn't been received . Ive spoken with reps that have hung up on me etc.

I spoke with a rep, Fernando who had me leave work and drive to the UPS location where I dropped the package off, I was told that they could obtain the tracking number. I arrived the store and the rep, Fernando transferred me to the survey line.

The store rep states they are unable to locate the tracking…

I was buying Lancomb products on the main floor with a representive and this tlrandom obnoxious salesperson interrupted, started asking personal questions and spraying stuff in my face(I’m allergic and asthmatic) she wouldn’t quit and unfortunately my person who I was giving the business to didn’t say a word! I’ve been a Bloomingdale’s shopper for 40 years and this is the worst dept that I have ever dealt with.

Denied help because it was 10mins before closing. I would hope that this employees refusal to help me or offer other suggestions was not because I am black. I really hope not BUT it felt that way! I went in today to buy some last minute items for my son for his graduation.

I approached the woman in the kids Ralph Lauren section and inquired about a shirt. She states it’s very popular and there aren’t any more. Doesn’t even look, doesn’t offer any alternatives NOTHING. I walked over to another sales person who looked like me… and she scanned the shirt and came back with a bunch of options!

Like wow… it’s 2022… my money is green and I work hard just like everyone else. I am in shock & I am disgusted.

Yes I was reporting racial profiling by Bloomingdales security at Westfield mall when a security officer assaulted me by pushing his chest against mine and bumping into me then I called 911 the police came did nothing about whole incident wouldn't make police report but whole incident is on camera between me and security guard and the head women loss prevention let her other loss prevention call me names in front all kind of disrespectful remarks calling me a faggot and

so on trying to get me to lose my cool and assault one of them I'm taking this incident very seriously and plan on seeing Bloomingdales security and Sandra Francisco police said they had no record of my 911 calls this is and travisity of justice by Bloomingdales and sanfrancisco police department this happened about 2 or 3…

I will never buy another thing from Bloomingdale's again, ever! After several attempts to purchase a gift the crappy website directed me to make the purchase via phone. I called placed my order and got a confirmation of next day shipping to never receive my order.

They canceled it because my address was "incorrect" it was verified multiple times and have never had an issue. I am assuming they couldnt fulfill the order and just made an excuse as to why it was canceled. Really messed up my weekend plans, I now have to got out and by another expensive gift ANYWHERE BUT BLOOMINGDALES.

As per attached I’m told a refund was issued to a closed PayPal (orig card used also closed)

I have been in touch with PayPal many times. They requested a trans I’d for the return and you say you don’t have it.

$1350 is a lot of money to me. PayPal has not received it. Please help me to resolve this. When I call I get a runaround. I’d like a check issued

Cheryl Trotto 12 Heather Place Newark DE 19702 Trotto.cheryl@gmail.com

Prev address 76 Versailles ct Newark DE 19702

Refund issued 4/20 and it’s now the end of May.

Good Afternoon,

My complaint is about a customer service chat that took place last week. Your representative was very dismissive and rude. I ordered a bag for a co-worker and it was damaged. It was pretty embarrassing, so I wanted to know what were the options to receive another bag. The representative ended the conversation with "what do you want from me?" This was impolite and not how customer service should interact with people. I saved the conversation and the a picture of the damaged bag. Please let me know what you need.

First, the wait to speak with a representative is ridiculously long.

Second, there are too many prompts and you are not assured that you get to the right department.

Third, reps do not know what they are doing Fourth, after having called several times on the same issues and having spent over an hour for a rep to locate an order which for some odd reason does not appear on my account, I was told that the order is actually under another family member's name (which is incomprehensible since i am the only one on the account), I was disconnected. Fifth, my issue has not been resolved.

Who can I talk to that is competent enough to help?

Website offers a 15% discount if you give them your email address. Went to purchase an item, but no discount was given. Chatted with their AI (artificial intelligence) robot on the chat and was told to wait for an email with the promo code.

The email and promo code came, but contained 3 pages of the products excluded from the offer - just about every line of clothing they carry. Tried the promo code and website rejected as invalid. But Bloomingdale’s still gets my email address.

BAIT AND SWITCH and a SCAM.

We bought 2 recliners in the same color and arranged for delivery for today, March 10th. We had to pay to move furniture to make room for our purchase and to be home for the entire day to accept delivery as we did not know the time frame until Yesterday evening.

When we purchased the chairs, the sales person called the warehouse 2 x to make sure that they were in stock in the correct color and available to be delivered. She was told 2x that there were 3 such chairs in the warehouse and 2 were reserved for our order.

Today, March 10th, the chairs arrived. They were 2 different colors and neither were the color ordered. Obviously our chairs were given to another person and our order was shifted to these 2 mismatched chairs. This is NO way to do business and not what we expect from…

TERRIBLE RETURNS EXPERIENCE. I am a customer for over 40 years. In November, I bought an item in store (59th Street, NYC). and needed to return it by mail as I no longer livein NYC. It took 1 1/2 hours, required 6 tries, involved three people.

I had to call ANOTHER department located on the same floor to speak to a person who gave me the direct number to the dept where the item was bought. I called the department and after 20 minutes, a helpful floor assistant was kind enough to physically go upstairs to customer service.

to convince them to deal with this and email me a label ( I am still waiting for a return label). 5 hours of my time for what should have been the most simple return. SO MUCH WRONG with Bloomies customer service website and phone lines. Phone Line: Automated…

I went to the store on old country Bloomingdales and made a purchase in the store. I also made a payment of $200. Them $100 dollar so I can purchase other items. It was the frist time using my Bloomingdales account and I was told if I went to the store the payment will go to my account right away.

I drive 1 hours to that location. I was ready to pay for and my card was declined the cashier called and was told the system was down so she was unable to get an approval code. The cashier take the time to right down the items number and told me to do it online.

I drive back 1 hours home went on line and place my orders it was declined. I called the 1800 number and the lady told me what my total was going to be after my discount and my order bag# and to call back after talking to the credit…

I made an order on Bloomingdales, during Black Friday, thinking that I will receive 25$ for every 100$ spent. The promotion was showing on all steps throughout the ordering process. At the bottom of the Online order, before hitting complete, it was saying in purple "This order qualifies you for a $250 reward card". I waited a few days and kept calling Bloomingdales to tell them I don't see the points or balances added to my account. After my 3rd phone call, when the promotion was not available anymore on their website, they told me that the items I bought were actually part of an exclusion on the offer and I will not be getting the 250$.

The only reason why I bought from Bloomingdales was that promotion. I called customer service and the best they could do is give me a 50$ reward card.…

TWO Gift baskets from Bloomies never delivered! 50 a birthday gift on 10/23. Order # 585399550 10/12: I received a Notice: Your order has shipped! 10/14: Your Order 585399550 Has Been Canceled!! It was shipped to the wrong address and returned to the vendor.

10/14: Bloomies now says they are all out of that basket I wanted. So I chose a different basket: NEXT EMAIL FROM BLOOMIES: Thanks for your order! 19 Your order is expected to arrive by Friday, Oct 22 THEN, 10/14/21: Your Order 585730207 Has Been Canceled!!!!!!!!!

"Lucy" in Customer Service took an HOUR and then was NO HELP! She canceled everything and gave me no options. So the FIRST GIFT BASKET was Canceled! Then THE SECOND GIFT basket I ordered was also Canceled! 25 on MEN"S CLOTHING AND MAILED THE BIRTHDAY GIFT MYSELF SO IT WOULD…

50 Shipping email from Bloomingdales now shows correct address. Ship date 10/13 for birthday on 10/23. 10/12: Notice: Your order has shipped! 10/14: Your Order 585730207 Has Been Canceled It was shipped to the wrong address and returned to the vendor.

10/14: Bloomies now says they are all out of the basket I wanted. So I chose a different basket: NEXT EMAIL FROM BLOOMIES: Thanks for your order! 99 Your order is expected to arrive by Friday, Oct 22 THEN, 10/14/21: Your Order 585730207 Has Been Canceled!!!!!!!!!

"Lucy" in Customer Service was NO HELP! So the FIRST GIFT BASKET was Canceled! Then THE SECOND GIFT basket I ordered was also Canceled! 25 on MEN"S CLOTHING AND MAILED THE BIRTHDAY GIFT MYSELF SO IT WOULD ARRIVE ON TIME!!!! TWO CANCELED ORDERS!!!! NOT HAPPY WITH…

I entered Bloomingdale's at 59th street Ralph Lauren entrance. September 2nd 2021 at approximately 7:40pm. A female employee approached me and asked me for the time I told her and she said you have 20 minutes so hurry. That was very rude she didn't even greet me hello welcome to Bloomingdale's.

Today is September 9th, 2021. I have placed an order on 9/1 and received email on 9/7 informing me the order was in the store and i should pick it up within 7 business days. However on the second day (i.e. 9/9) I received following email states that my order is canceled since I didn't pick it up on 9/14.

"Your order was available for pickup through Tuesday, September 14. Since it wasn't picked up, a credit or refund will be issued to you in the amount of $243.25. If you paid using a Gift Card or Reward Card, a replacement card will be issued and mailed to you. "

I checked my account, the order information is shown as : "REFUNDED ON Sep 14, 2021"

Today is September 9th. I don't know what calendar Bloomingdale is using. I called the customer service yesterday and went to the store today.…