Sent earbuds back for replacement as per technical support from bose. Earbuds wouldn't connect to any Bluetooth devices. Sent earbuds back and didn't hear back from bose after a week. Package was received at there dock. I was told I sent back a empty box .
Not the box was empty but I sent it back that way. Totally disrespectful. Had no need for earbuds because they didn't work. Warranty was included.
v. Lionel-Groulx Montreal QC, CA H4C 1M7 January 27th, 2023
Whom It May Concern Lila Snyder
Lila Snyder,
I am writing to you to complain about the poor quality of your products. The earbuds I bought from you are defective and therefore I require a replacement of the earbuds.
On January 21st, 2023, I bought a pair of black Bose earbuds on your website, QuietComfort model, tracking number 1028378772138881. I bought it on your website and paid $200.29 for the earbuds on my credit card. It was delivered to me on January 11th, 2023.
Unfortunately, your product did not perform as well as you described on your website. On your website, you said that QuietComfort Earbuds provide world-class noise cancelling and high-fidelity audio with extra comfort. However, I always hear noise from the…
Speaker always had the known issue - would often break Finally did not turn back on whatever we tried Decided to send to bose to be fixed as it was a waste to chuck out on 25th September Posted it to Bose Order No:##### It was apparently fixed on 7th December Received it back in late December - as soon as we opened it, it still didn’t work Friday 30th December - complained via whatsapp Lots of back and forth - can be seen on my records Serial number: ##### Was told it was under warranty and it can be fixed I had already tried that and did not want to go through this process again when this speaker is so
unstable anyways - caused more stress Sat 31st Dec - asked for my money back for the fix as it was not fixed - so now ive paid for the speaker and repair and don’t have anything to show…
Bose repaired my WAVE 3 player 5/21 when it once again acted up I called and was told parts unavailable but I could bUY a WAVE 4 at a reduced price $299. that sounded okay so I did and first asked the sales with a very foreign accept if my Bose multi changer in good condition would work with it and was assured it would.
But first I had to return the WAVE 3 before the new one could be mailed. When it arrived I discovered it doesn't play the changer. 00 to tell me the equipment is proprietary so they didn't really have a solution.
Had I done some home work I would have discovered I shouldn't have bought the WAVE 4. because of repair and support problems. So I went to Best Buy hoping perhaps they could sell me an adapter - no luck there so they sold me a different CD changer that hasn't…
I have experienced some crazy experiences with Bose. I currently own 3 Bose battery powered speakers paid about $600 each. Anyways I needed a headset that will work well with phone and zoom etc. So I have decided to try bose headset so I tried QC45, UC700 and now I m hoping bose comforter ear buds.
The problem is at least three times I asked for managers and support from the USA. They never seem to understand my request and they always ended up helping me with Philippines customer service and they never route my call.
It is really frustrating when things are very hard to get done. J spent hours every time I call and last time after about an hour, I got disconnected and no one seem to call me back even as a courtesy and an upset customer.
I can be reached at 646-932-2370 if anyone likes…
Contacted Bose Customer Support to inquire about the date of manufacture of my Bose QE 2 headphones; I read the date code to the agent and she could not understand it and asked for the serial number, which I proved immediately. Thereafter she told me to hold and promptly cut me off.
She did not return my call and subsequent attempts to recontact her were futile. I am very annoyed t difficult something this simple is to answer.
After spending more than 2 hours last week and 2 more hours this week on the phone trying to resolve a mistake that Bose made I'm still have not been helped... I've send in March my Bose sound system in for repair, they have send me back half of my system and another half that belongs to someone else.
So I can not use that. As a working musician it's a struggle in these challenging times. They keep promising they'll do something about it but to no avail. I don't want to spend another 2 hours talking to someone who that is not articulating proper and the supervisor is not doing any better either. Very frustrating!!!
returned wave cd/raido to bose for repair,said it can't be fixed. hard to believe factory can't repair. they refused to return my property. w/o # ws00037290
Went online to Bose Chat & talked to "LOUIE". Not only was my question NOT answered, he referred me to another site that wants to CHARGE me to answer my question. This is totally unacceptable from BOSE who I previously thought was a respectable company that supported their product.
My experience was too long & all I wanted was to know how to replace my two remotes that no longer work.
Please view website revolutionstudios.co.uk. I am Andy Macpherson. I engineer, produce and mix for clients such as The Who, Deborah Harry, Pete Townshend, Eric Clapton and others.
I purchased two sets of Bose noise cancelling headphones. One for studio A, one for studio B. The headsets were stored in different locations, along with many Beyer Dt's, Sony, Sennheiser sets. They were stored in their cases. To my dismay, on opening BOTH cases for new sessions, I found that both casings had corroded and gone "sticky";both entirely. The casings on the Beyers, Sony's etc, were still perfectly sound, and these sets were much older anyway.
So, two sets, in different locations, corroding at the same time. My guess is that you know about this problem. Please let me know how we may rectify this…
I have been a Bose fan since the mid 70's and still own a pair of 901's. I have today nothing but bose items in my house and office and have spent a small fortune on more than 10 bose items over the past five years.
Now here is my problem. Your customer service is absolutely horrendous. I have never until last week had to order form you. I placed an order for replacement cushions for my headphones and called twice and was told I'd receive them in 6 business days on day nine I was told that you just got the item in and it would be shipped.
Not only am I angry for the lack of knowledge of your reps I am amazed that all three times I called I had to wait over 40 mins each time. It is a shame that a company that makes such fine products would tolerate such poor untrained reps.
Bose may not be an example of a good old company that provides both good products and repair parts if they are ever needed (by private repair people). I need a ribbon cable which connects the main board to the control panel on a awr1-1w part #177256 and when I try to purchase it from your company, I am told to send it to your repair facility.
I guess I will junk it eventually and tell my friends when their radios fail to either junk them or pay $$ to get it fixed. BTW I would be glad to buy the part if I only knew where.
If you can provide this information to me I would feel a lot better about Bose.
I bought the Bose Solo 15/10 system and was told that I could program a non-bose remote.
However you did not tell me what the setup code is. I checked your website and found no way to get this information without paying you more money. It is not reasonable to ask me to pay for information that should be part of your standard setup package.
Where is the customer service?