British Airways

Baggages were delayed twice on my roundtrip, it's horrible experience with British Airways. My baggage was left at London airport when I landed in Shanghai, China; It was left at London airport again when I landed in Florida, USA after two weeks.

I was traveling from London to kenya on 18th june2023. My 3 bags were left behind. I received them after 5days 23rd June 2023 with missing items.

Was in business class on a IAD-LHR-DEL flight. The IAD-LHR flight ended up landing in Halifax due to smoke in the cabin. Tried calling to have my connection ito DEL moved to the following day and got some of the most idiotic responses I have ever heard except anything that was helpful.

BA of course does not have presence in Halifax so the local staff just follow BA directives. Had to spend the night in Halifax. The next day, a plane was brought in to take us to LHR but at check in, all I was provided was a boarding pass to LHR with my bagged only tagged to LHR.

When I asked the check in agent, was told he doesn’t work for BA and that all bags were to go to london only. um no Einstein I’ve already explained your flight was delivered and I’m in Halifax. Then he proceeds to tell me how much…

We booked tickets on British Airways to go to Madrid and were assured that we'd be able to choose seats since we paid for premium economy. Two different people told us this when we called. Two weeks later when we called again we were told that we couldn't book seats and that we had to call Iberia.

When I tried to talk to a supervisor about this I was told they could book seats as long as I agreed to change my reservation. I agreed and then they told me that they could only book seats via a connecting flight.

When I asked to reinstate the previous reservation then I was told they couldn't. It was gone. In the end I rebooked but it's costing me three hundred dollars more as fares have gone up. A completely frustrating experience and terrible all the way around.

We booked flights with British Airways from JFK to Madrid. We paid extra to insure that we would have legroom and be able to book our seats in advance. We called to make sure this could happen and were told twice that it would.

The third time we were told we couldn't book seats in advance. Then when I called the next day to further clarify, the person I spoke with said I could but they would have to cancel our reservation which we'd booked at a certain price to do it.

I assumed she meant we'd be on the same flight, as she never explained anything further. I said yes and then it turned out she wanted to put us on a connecting flight through Heathrow instead of a direct flight.

I said please reinstate our reservation and she told me she couldn't do that. She booked me on a new flight…

Aggressive male flight attendant, in his 20's, thin, Irish, thought he heard something said and came after me in a hostile and aggressive posture manner. He was on flight BA 173 from LHR 18 January 11:25AM. His name began with a "C", but he continued to turn so my disabled friend and I could not read his name badge.

Stephanie in her 20's with long blonde hair, and the "C" guy, both refused to help my disabled self put two light weight bags in the overhead bins. Stephanie had moved bags around in other bins, before "C" told her to have me use bins in business class.

Stephanie told me where to take the bags and she could not help. When I arrived at the bin, "C" refused to help as well. I enlisted the aid of a passenger in his 60's , to put my bags up for me.

After the bags were in bins, I…

I bought a British Airways (BA) Ticket (booking ref: 2PAG8X) to travel with my family from Israel to New York in July 2021 and onward to the UK on Iberia (booking ref: JCD4B) a couple of months later. The BA Ticket involved a change at London Heathrow and transfer to JFK New York. Thus there were three legs in the complete booking.

BA canceled the first leg, replacing it with an alternative that would arrive in LHR after departure of the “connecting” flight. After much calling, I was advised I could either cancel the whole ticket or make a change so they connected again.

With BA flights reduced, this would mean an overnight at LHR, clearing UK immigration, at a time when US had banned UK citizens traveling to the US from UK ports due to pandemic.

I queried in many directions whether the…

I am a disable veteran that was denied wheelchair service coming to London and Atlanta airport. My booking information group Good Shepherd booking reference 3349885 airline reference VE1338.

My father, Harry Symons, BA customer and member 23020143 of their loyalty plan, passed away on 31/1/2013. I have tried to inform BA of his passing via email, phone, and their website, all to no avail. I cannot believe he is the first customer of theirs to pass away, but they don't seem to have any way for the relatives of the deceased to inform them!

Lost luggage. Traveled from Newark, New York, changed in London, on to Amsterdam. Luggage never followed. Viking called everyday to try and locate to no avail. I had to shop for new clothes etc. for my husband which was a very big inconvenience.

British flight #m 184, on April 7th from Newark, flight # 430 to Amsterdam April 8th. Onto Viking Ve ship. Luggage went to Belgium. We finally got luggage 2 weeks later at our home on April 21st. I want compensation and payment for purchases made from British Airways.

BA not a very well run airline and does care for it's customers. Both pieces of luggage were the exact same material!! Kind of hard not to notice of all were doing their jobs!!

64 worth of airline tickets on British Air. The trip was cancelled due to the pandemic. British Air has refused refunding our money, instead only offering a worthless extension. We have repeatedly told them we will NOT be travelling internationally and want a full refund.

It's illegal to pay for services and not receive them. British Air could care less. We will never travel on that airline or recommend them.

I flew British Airways BA 294 from Chicago to London Heathrow on May 13, 2019. I was in Seat 47D. The flight attendant, Joanne, was moving baggage from the middle compartments to the compartments on the left side of the plane. She yanked my backpack out. It had a metal canister FULL of water in it. The canister fell out and hit my head and glasses and my shoulder. It bent my glasses and bruised by shoulder. I had a headache for 2 days. Joanne offered no apology and placed the canister in the compartment.

I feel this is very unprofessional.

Regards, Sally Wojak-Puranen

Dear sir/madam, I am writing to yoy as I am seeking compensation for a delayed flight, the details are as follows; My husband and I flew back from Dubai international airport on 19-11-2018 and our final destination was Manchester airport - we should have arrived at Heathrow at 14-10 and boarded a flight to Manchester which was scheduled to leave at 15-15.

We headed to the Manchester flight with another couple who were booked on the same flight but when we got to the boarding desk the other couple were allowed through but we were sent somewhere else to arrange an alternative flight, as the other couple were allowed through it was obvious that our seats had been re-sold.

We were told we would have to stay in a hotel overnight and pick up a flight the next day - this was dependent on seats…

Cancelled my return flight with a week’s notice, no explanation, Worst customer service in the World. Used United Airways. Excellent customer Service. Don’t use British Airways they don’t value their customers!

I recently flew from Seville Spain to London Gatwick date 15th November 2017. I feeling must complain and express my disappointment with the crew and service.

The crew were discourteous during the flight and the delayed service was appalling they finally arrived at my row justaz the plane was landing. I had been desperate for a drink but only managed to buy two bottles of water one each for my daughter and myself and the white wine was not what I asked for there was no apologies from the crew only indignation that they had to deal with us. I have never in forty years of flying with British Airways experienced anything like it. BA used to be a proud airline but it looks as though they are employing just anybody now. There was always a first class standard with the crew in appearance and…

Re flight BA-95. Confirmation Number 2CSRPC. I booked reservations with the Flight Centre. To travel to Montréal Canada for a period of 7 days only, from the 14 September 2016 to 21 September. After I received my ticket details it was when I discovered that the flight centre had made an error to return 21 October. I was made to pay a further £229 to return on 21 September as I had intended.

I wanted to see my sister who is very poorly and in a nursing home. I cannot afford to stay in Canada until October, It was never my intention to stay that long. I am a pensioner and am struggling financially. I hope that you can find it in your heart to refund me the extra £225. In all honest when I saw that my return flight was on the 21Oct it was October it obviously was an error.

I am sorry for…

My son (Marcello de Sousa Hardman) has been delayed from a flight originally purchased at the end of 2015. He has been in Ireland studying hard for 6 months but has had his flight delayed from Sunday to Monday and now to Tuesday. Whilst given adequate hotel accommodation he has been informed of a definite flight on Monday via Casablanca which turned out to be a lie. It was purely a tentative possibility! No attempt has been made to upgrade him or to find space on any other flight and the staff have been shown to be confused and tempting to "reduce costs" rather than being preoccupied by his need to return to his family.

I am currently (his father) in the UK resolving an emergency with my mother who is in hospital. I also travelled with BA from Brazil. This will not happen again unless I…

I write with great disappointment to draw your attention on the unpleasant events during my travel with British Airway from Manchester to Kuala Lumpur on the 26 January 2016. 1) one of my bag which was checked-in as luggage was broken upon arrival at the KLIA in Malaysia [ attachment A ] 2) one of my bag which was also checked-in as luggage was delayed and

I only received it two days later ( 29 January 2016 ) [ attachment B ] and 3) my wife & I were given seats away from each other despite me requesting for seats together due to medical reasons. I seek an explanation and compensation from British Airways on these matters.

I write with great disappointment to draw your attention on the unpleasant events during my travel with British Airway from Manchester to Kuala Lumpur on the 26 January 2016. UNPLEASANT EVENTS : 1) one of my bag which was checked-in as luggage was broken upon arrival at the KLIA in Malaysia [ attachment A ] 2) one of my bag which was also checked-in as luggage was delayed and

I only received it two days later ( 29 January 2016 ) [ attachment B ] and 3) my wife & I were given seats away from each other despite me requesting for seats together due to medical reasons. I seek an explanation and compensation from British Airways on these matters.

My wife and I returned from Dulles to Heathrow on the 19th October on Flt BAO216 in seats 75 A & B their were two main choices of food 1) Vegetarian and 2) Korean Chicken. We both had the Korean Chicken and it was disgusting it is the worst meal I have every had on a BA flight and would welcome your response as this should not happen on a reputable airline like BA particularly as we use BA at least once a year to see our grandchildren in the US.

We took flight number BA2203 from England at 11:30 arriving to Cancun at 3:30 Mexico time. With seats 17D and E on the 29th of July.

First of all I would like to say that we were offered seats with space in front as my son needs wheelchair access but when we arrived they were full. The seats we where given were the two seats in the middle which made me very complicated to change his stomach bag as he is incontinent, I had lo leap over his legs to get to the toilet as the person on the other side was asleep.

I can´t complain about flight attendance, as they were as helpful as they could have been. On arrival to Cancun we where the last people to get off the plain as we had to wait for the wheelchair to arrive.

As we where waiting for a taxi to arrive we where looking for money to tip the…

i flew with my sister from heathrow to abuja Nigeria on the 25th of this month and when i arrived my luggage was not there and i was told to fill a form and they will arrive by tomorrow. I waited patiently with no result.

Eveentually my sister got her luggage but I didn't get mine. When i tried complaining via social media they completely ignored me and then after a day they just sent me a link and told me to keep checking that link.

Its been 5 days now and i have not gotten my bags and im so frustrated and angry at how rude they were to on social media.

Over the last year myself and my partner have been flying with BA and their partner airlines and collecting Avios in the process. I also have Avios though various other sources and have recently been trying to consolidate all my points to book further flights with BA.

Unfortunately after spending just over 30 minutes on hold (after many failed attempts), from Belize, which cost has cost me a fair amount (after the web site had said I needed to contact BA via telephone) I was greeted by a rather unhelpful rep who informed me that none of the things I wished to do was possible. I was told that I wouldn't be able to merge the points for 6 months,which would make them worthless after April 28th.

I was also informed that I couldn't merge points from a family account,even though I had been told…

I booked a flight in October to go on a trip to only find out in December I was pregnant. Obviously, when I booked the flight I didn't know. I phoned British Airways and was told they couldn't give me a refund> I fought and fought then was told to go to the doctors and get a doctor certificate stating that I would be 38 weeks pregnant when flying! 50.

I then emailed this to British Airways 6 times and heard nothing back! Phoned them and was told I couldn't have a refund! WHY! I had done everything they had asked me too! 94. I was to receive this in 7-10 days!

This was on 7th April 2016 (2weeks ago). I still haven't recieved a refund! I phoned again to be told that the refund was being processed still, and I would have to wait another 3-5 days! Not good enough! It should be in my bank…

We missed out flight by 3 minutes and thanks for their "policy" We had to pay £120 to book another flight. When we go ton the other flight it was half empty, so the didn't "need" the seat which was the reason why they told us we needed to pay the extra fee.

As a result, we had a 5 hour delay flight home which in turn caused us to miss the train since we prepaid. British Airways did not offer to help with our hotel (which we needed due to delay), the car rental (which we needed to get due to the delay), and the train tickets that we prepaid so we had to pay again!

British Airways was EXPENSIVE AND BAD CUSTOMER SERVICE. DO NOT USE

I needed to change the date of a flight. For whatever reason, I was not able to make any changes online and I had to call a non toll free number. I was put on hold for quite some time to simply change a flight.

I provided a corporate card, which is not issued in my name. I provided all the details including billing address. 3 days before my flight, I receive a call that the billing address associated with the card was not correct. I provided the information.

Because that call irked me a bit, I called back a day before the flight to confirm all is ok--it was not. The first time I called (again, a non toll free number), I was told that the billing address was not correct.

I provide all the information again. And then they inform that they are not able to use a corporate card that is not…

I traveled from London to Mumbai, India with my spouse and a 10 month old daughter in 1st week of Jan/15. All of my checked in baggage got delayed. For more than a week they could not track where it is. Finally, after 8 days they found one bag and delivered to me. Yes, only one out of 4 baggage. Every time I call the customer service, they feel so rushed and could not provide me any satisfactory answer. Didn't even show any empathy or politeness in their voice. I received the last baggage after 15 days of arrival, which I believe is extremely long time.

Now its been over 2 months since than and I am still waiting for the baggage delay insurance claim. I have submitted all the receipts twice already. When you call customer service they say it's a different department and they could not…

I called BA at 15:50 on 8/3/15 regarding a text alert from BA to advise that a flight I have booked was cancelled and we had been put on another which was unsuitable. When I called I spoke to an advisor called Vinny Singh who firstly informed me that on this occasion he would change my flight to a more suitable one free of charge only on this occasion, any more changes would be chargeable. I advised if BA made any changes to my flights I had no intention of paying for any changes, he then said I wasn't listening to him. He then offered me an alternative flight from Chicago. I am flying to Dallas. When I advised him of this he rather rudely cut me off with 'your not listening to me'.

Eventually after quite some time he advised me that he had changed the flight and again reminded me of BA's…