Buick

I bought a Mercedes and things looked ok on the initial walk-around. When I drove the vehicle home, however, I noticed that the ground effects on both sides were coming apart. On the next afternoon, I returned to the dealership, and the service manager verified my observation-they were indeed "gapped" and capable of coming apart.

He estimated that it was a simple, relatively inexpensive fix. When I explained that I did not think I should pay for this fix 24 hrs after the purchase, he turned me over a manager. When he inspected the issue, his response was I bought it, so it was my problem.

He said he already finalized the paperwork the previous evening, so it wasn't his problem, and it was a dead issue. In a similar circumstance at a different dealership, a general manager offered to let me…

I've been trying to put this very unpleasant experience behind me. " If you didn't plan on keeping your word. You should've let me know. I'm in the business of customer service in IT. My service is best in class. I don't have complaints.

I've been a Buick customer for almost 30years. It's sad that one person's terrible professional skills can change my loyalty in a day. When you serve the public, it's important to be a positive influence. You represent the brand. In the Customer Service business, we don't know what customers are dealing with besides the issues they present to me.

As a customer, I expect the minimum respect and courtesy. What you did was disrespectful and uncaring. I purchased all the…

I submitted a complaint back on 05/22/2023 through the Buick website: "Good Morning, I purchased my Encore in March 2023 at your dealership. 3 weeks later I had to replace a dead battery in WPB Buick GMC because my car wouldn't start in Wellington. 00 for that.

Anyway, when I called my sales rep in your facility, not only was I sure he had no idea who I was but I was told I should have brought the car into Delray. Ok fine. Last week on 05/15/2023 I scheduled an oil change.

When I brought my care in, I showed the service adviser, Frank, that the roof trim on the passenger side was lifting up. At that time there was not a crack in the windshield-top right corner. " In addition the invoice states the roof channel trim was secured with tape.

The trim continues to be sticking up and this is…

I towed the car to the Shamaly Buick at 955 Crockett ST El Paso Texas 79922 (915-231-4000) for diagnosis on 05/31/23 , 2 days after they haven't done it. Customer service Stephanie & manager alex are very rude, careless, unprofessional, incompetent.

I have a 2016 Buick Encore. I have paid so much money to keep it running good. The last time I put it in the shop it cost over $2,000 to get it out. I contacted Buick, they wanted me to submit receipt after I paid the bill.

I submitted thousands of dollars of receipts from the repairs prior to this one. They denied reimbursement. I still haven’t got my car out of the shop and it’s been over a year. I will not buy anything from them again.

I only bought from them because I thought they were good to due business with. I guess I was wrong about them.

December of 2022 I purchased a 2021 Encore GX and couple months down the road I get a check engine light and so I take it in to service department they diagnosed it didn’t find nothing wrong and another issue I’m having is I’m hearing a grinding noise from the front end tire at 55mph they couldn’t duplicate the problem this would my last time buying a Buick Buick has nothing but problems so disappointed in Buick You need to up your game Buick

When I purchased my Buick Envision Avenir in May 2022 it did not have the chip for the seat heat. Almost a year later it still does not have that chip and my dealership, Harry Robinson Fort Smith AR, tells me that they can't get the chip unless Buick decides to do a recall.

If I don't have that chip in my car very soon, I will never buy another GM product. I will also begin complaining in every forum I can find, BBB, Car and Driver, JD Powers, etc..

I purchased a FORD Ranch F150 two days after Christmas and it is currently in the Buick dealership - I took it there at 7:30 am on Thursday 03-02-2023. It has been broken down several times, would not start when I was 5 hours away from home.

(Only 2 weeks after I purchased it) I called the office I bought it from and they told me they could not help me. I was out of town. I got it back to Gainesville got it to the Dealership on 03-02-2023 and dropped it off, Engine lights on, Sunroof is one of the things wrong with this truck, The 4 Wheel drive makes terrible noises when trying to put it in 4 wheel drive and

all these things were wrong with the truck when I purchased it, but two days after I bought it, and brought it in all they did was repair or replace one of the cylinders that was bad…

They replace the part and I paid the amount they asked . Next day light came on again and I took it back to Dealer ship well they said sorry but you need to pay 180 dollar for Diagnostic do they will fix the problem..

Well I figure they just wanted to keep charging me so they will figure this out . Now they are going to charge me more... I am very upset with them and left the building with out getting my car repair by them THEY ARE NOT TRUSTABLE AND NOT HONEST PEOPLE WORKING THERE...

HOPE SOME ONE WILL REACH OUT TO ME AND FIX THIS WRONG DOING BY BUICK ...

I have bought 4 Buick Enclaves from Liberty Buick in Peoria Az since 2017. I consider myself a loyal customer, but I am thoroughly dissatisfied with my latest purchase. I bought a 2022 Enclave on August 31st, 2022. I took it in for the first service with no issues.

Since then I received a recall saying I was missing a chip for the blowers in my front seats. When I took it in for the recall I also asked why I couldn’t see objects in front of me so O don’t run into them?

They said it works ok. I took it in two mor times for the same problem and they said oh yea, it is because you are missing another chip which makes your park assist work, this will fix this problem.

I filled out a customer survey stating my issue and got an answer back saying contact us we would like to make amends. It…

I hate that they decided to put auto stop on my Buick that I was not aware of. I hate this option I do not want it to stop at every redlight and restart it wears the starter out and is very aggravating to me .

I hate if when a car company supposes that you want something and does not tell you when you purchase the car that it does this. There should be a way to disconnect or stop this. It is the most aggravating thing i have ever had on a car.

I don't like it when car companies do things that they think we want. Just keep it simple please

I have been waiting for 9 months for a part for my 2020 Buick Regal. The car is not repairable and not driveable, but I still have to make my monthly payments. No one at GM/Buick will take care of the customer and get me a car to drive.

Bruik had my car fir 3 weeks, I had to rent a car for 10 days. They charged me over $1600 for labor, total bill over $2400 with extended warranty. I am enraged, upset, discussed with all the back and forth mess with my car.

I WAS FIRST TOLD I needed shocks for $3000, then was told I didn't need them, then told they can be done for around $500. Now. BROKE and UPSET

My wife's 2023 Buick Encore GX, VIN Number KL4MMGSLXPB01983, is supposed to have a heated steering wheel which we were told the chip would be in for by December, 2022. It is not in and she suffers from Reynaud's syndrome which makes driving in cold weather very painful on her hands.

She needs that chip to get the heated steering wheel to work. Can this be expedited for her to help this medical condition? Her Name is MARCIA HUMPAL and she purchased the car at Joyce Buick GMC in Avon, Ohio.

Brought the car in because it was riding sluggish poor performance! I had no engine lights on. Explain to rep you must drive car to understand what is happening. Never was done instead the tech wants to base off of a 130000 miles an what flushing have not been done in some years!

That's the only thing this rep came up with! 00 for flushing! Pick the car up the same day and later on that night here comes the engine indicator light on now! 00 on flushing when in reality it had nothing to do with the poor performance of the car!

So now I have to spend more monies now since the engine indicator light is on know and to fix the real problem! I DONT HAVE MONEY LIKE THAT! IF THEY DONT KNOW HOW TO WORK ON CARS AN DO A SIMPLE TASK AN DRIVE THE CAR INSTEAD BASE OFF OF HIGH MILEAGE IS NOT A…

I was interested in a new 2023 Envision which came in on Friday 4 October, I was out of town until Monday night an asked them to hold until Tuesday when I would come there. Salesman (Nathan) ran the numbers for out the door price an I put down $1000.

Was not told this was non refundable. Nathan said his boss would give me$13000 for my 2018 Envision with 73,000 miles. I had already looked up the KBB price an low in figure was $15,100. I told Nathan I knew the price an he went back to his boss an 2 minutes later came back an said $15,000. I said ok.

Sunday I went back to KBB an gentleman told me mid range trade in value was $16,300. I fill this was really a stick up on me with them knowing that the value was at least $15,000. Sunday I decided to go look at another car an was offered…

Last year we bought a pre certified 2016 buick encore vin # KL4CJ2SM6GB713418 with 67577 MI on it. In June, this year, while having my mechanic service the vehicle I was informed that it was consuming oil and to bring it to the dealership for an oil consumption test.

Over the year we owned the car it was well maintained by Brookside Auto & Tire with regular oil changes, etc... On 07/02/2022 the consumption test was completed by Colandrea Buick- 39 Route 17K, Newburgh, NY . I was told that after 2250 miles it lost a quarter of a quart of oil, 5 days later after driving 100 miles it needed another quart of oil when my mechanic was doing a state inspection.

I was informed by my mechanic this shouldn't happen there is a problem and it will be covered under the certified pre owned warranty. I…

We are from the toledo ohio area and experienced engine problems while on vacation in the lake st. Clair area. The nearest GM dealer was Lafontain. After taking it there they checked it out and said it be 2 to 3 days to fix.

They gave us a ride to port hiron mi. to rent a car from Enterprise to get home at a cost of $225. Our serviceman told us he would he call us the next day to let us know when the car would be done.

Three days later no call. We called again no call back. This went on for 4 weeks and 3 days. Shelly from Lafontaine was the only one to call us back. My wife and I left messages with several people including the service manager with no results.

After talking to Shelly, who is a very nice person, we started to get a few answers, after31 days mind you. And later we find out…

Bait and Switch going on there! Advertised a 2022 Buick Encore GX!!!! 2 of them. When I got there, they "didn't" have them - they had 2 "Preferred" models. Disappointed to say the least. Proceeded to sell me the lower priced one for the same MSRP they had listed for the GX! I should have walked.

Sales manager told me he didn't have to discount the car - they are in high demand, so I could pay it or not. Even though this was NOT the car they advertised!!!! I should have left, but I drove 2 hours to get the car.

I had all my financing set up as well. I thought Bait & Switch was illegal these days? VERY VERY disappointed in this dealership!

I got my 2009 Buick enclave transmission flush for $300 at the Conley Buick in Bradenton Florida I left the Conley Buick and made it about 2 miles before my car had barely any power I turned around went back to the Conley Buick and they proceeded to rebuild my transmission I paid roughly $3,000 that was at the very end of the month of October within a 30-day period I moved from Florida to Tucson due to unforeseen circumstances therefore having to take the vehicle with me and

it barely made the trip to Arizona. I called royal Buick in Tucson Auto Mall on December 1st and they told me I had the soonest they could get me in for an appointment was December 17th so on December 17th when I called to double check what time my appointment was I was told there was no appointment but they'll try to…

I took my 2010 Enclave in for service at Rivard Buick Brandon, FL. I asked them to check out a clicking noise that occurred when I made right turns and a thumping noise when I started the vehicle. They kept my car 2 days and gave me a list of things that needed my attention far beyond the issues I brought the car in for initially.

I declined the repair work, paid for the diagnostic and picked my car up. Upon leaving the dealership, I noticed my temperature gauge on my AC had been set to a far lower temperature than I would normally set it.

Also when they brought me my car the hood was not shut down all the way. As I drove from the dealership I was getting cold air on the driver side and hot air on the passenger side, all of which was not happening when I brought my car to the dealer.…

I had an oil change in August. Starting getting oil stains on my driveway. Took the car back to Buick this past week. They said there was a pinhole in the oil filter. Either they originally didn’t put it on properly , by cross threading, or not tightening it.

Now I have oil stains in my driveway, and I have to hire someone to fix it. And GM is responsible for this, I want GM to pay for the cost of the cleanup . If not, I will see you in court.

Traveled 71 miles to Green Buick in Davenport IA last Friday for an oil change and engine light check. Made appointment 1 week in advance. When I got there they told me I would have to leave the car all day and would call me if they got it done.

This should have been communicated in advance. I had other appointments I had previously made 4 hours later. Poor advanced communication on “Greens problem” with employee availability.

Good morning I purchased this vehicle on 7-2-2019 from Jim Shorkey Buick in White Oak PA and less then a few short months the panel lights went out. I have not been able to see my mileage which is very important for me to monitor, my tire condition, my turn signals, use my cruse control, or any other warning lights.

this is a big issue in the fact that three people use this vehicle and even though I guess at when the oil needs changed it is not accurate. I took the vehicle in to service when this issue began and they looked at it and then told me that they did not know what was going on and that they would need to take of the panel.

Well they then told me that I would have to be on the waiting list for a loaner car and that the list was long. it has been over three months and I did call…

I have a 2015 Buick Enclave Leather that has a failed rear evaporator due to poor design of the blower motor coming apart and putting holes in the evaporator. This vehicle is just out of warranty with 38,000 miles on it. Imagine that.

00 to repair, and according to my research, Buick knows about this and has done nothing to fix it. Won't do a recall because it is not a safety issue. No more Buicks for me!

I have had my 2011 Buick Enclave for a little over 3 years with in the first year I had to have the motor rebuilt, now two years later another rod and yes it has oil and that was not the issue, now since it is out of warranty this expense is on me. I find it more than frustrating that with in three years 2 more rebuilds.

I recently got service on my check engine light for my 2015 Buick Verano on 18 May 19 and by 20 May the check engine light returned. Prior to getting it serviced at the Buick dealership in Woodbridge, VA, I got the service code from Auto Parts which was a P0014 which I relayed to the dealership prior to getting it serviced.

They charged me the standard $135 diagnostic fee anyway just to tell me that I needed an oil change because the car was very low on oil despite the fact I was not due for an oil change (the previous oil change was done by the same dealership). Now the check engine light is back on and the car is beginning to stall while idling in traffic.

I checked the oil and saw that it was dirty, brown and has some sort of sediment/residue in the oil that they just replaced. When I…

00 of dollars to keep my oil changed etc. 5 minutes earlier I would have been on I 95 and since I had lost all power to stir my car I could have been I am so upset with this problem from taking my car in and

telling them I was losing oil paying thousand dollars assuming the car was fixed to find out it was never fixed at all I don't think these people knew what was wrong with my car and could have cost me my life Maryann Rezendes- Huntington

bought a new 2018 buick enclave avenir on 3-15-19. I noticed that I could not get some of the XM radio stations that I listen to, so I called sirius xm. they told me that my new car has an older cheaper radio and that I would not get any stations above 235.

They said I need a radio with a sirius xm platform, and that I only have the xm platform. After making no progress with several calls to GM, I called mahwah buick in NJ where I bought the car. I brought the car in yesterday, 4-3-19, and waited 3 hours.

This Avenir is supposed to be the top of the line and had a MSRP of $59,780. I have had many GM cars throughout my life caddys , chevys, buicks. If GM does nothing to resolve this problem, this will be my last GM product.

Sincerely and totally discusted, Greg Casey

The dealership that i was loyal to didn't take the time to hear me out and insisted that they knew I what really happened. Total loss.

On 31 January 2019 I purchased a 2019 Buick Envision, when I accept delivery, the salesperson only gave me one key and stated they will have to find the 2nd key or order another one. On 4 and 5 February, I contacted the dealership (Mr. Robert Hart) on when I could expect to received the 2nd key to my vehicle. I have not received a reply from him. When I was looking to buy, he was was quick to contact me.

Willie Miller

Our 2011 Lacrosse CXL has been in the Critz service shop (Savannah, GA) since mid-November waiting for a part which was on "back order". Before the holidays the Critz Service Manager told me the part was due in the week of Christmas.

Now he tells me they can't find a vendor for the part. I bought an American car and the dealership can't get parts for it? What kind of business is GM running? I can't begin to tell you what a negative impact this has had on my wife and me.

I have had to cancel numerous meetings as well as volunteer service I had volunteered for. I am planning on buying a new car in 1-2 years. Do you think I will consider a Buick or any GM vehicle for that matter?

And what do you think I will tell ALL my friends, family and acquaintances about Buick and GM? I have purchased…

My motor blew on my new 2017 Buick Encore with only 22,000 miles, they would not replace motor only rebuilt it. The dealership I bought If from will not offer me a trade without compensation from Buick. I am stuck paying the next 4 plus years for a car with a rebuilt motor, trade in value will be less, this is totally unsatisfactory with me!

My car was not the only one that was brought in to the dealership with a blown motor, there were 3 or more, but they do not have a recall on them. I feel Buick should compensate me on this situation or I will pursue my complaint with the Attorney General and possibly legal action.

They rip people off and try to take advantage of them. ESPECIALLY woody Buick In Naperville,il.

I feel I was ripped off, also taking advantage of and I feel treated very unfairly! I wouldn’t recommend Buick to anyone!

within the first week of a new car the right side of the steering wheel does not work. I took the vehicle to the dealer and sat for an hour and half to have them tell me it is broken. I already knew that. This was on July 13th. They cannot fix this issue and will have to order a new steering wheel, could be a month to get one, for the vehicle. So i am stuck with a piece of xx and it is now July 26th and nothing. When people ask me how I like this vehicle and would I buy another one I can only tell the truth. NO because of the poor workmanship and customer service. The ride is nice just like my other two Buicks but the paint was chipped by rock and the rubber on the driver door is coming off and i am stuck with it.

This is not what I would expect from Buick.

Not knowing where else to file this complaint...... As long as you continue to advertise with and support that pervert, Jimmy Kimmel, my friends and I will no longer purchase any of your products.

We have received recall information on our Buick several times concerning under hood fire. I have made Four trips to Sam Taylor Buick and nothing has been done, first they didn’t have the part,next after waiting in their waiting room for an hour ..they had the wrong part, next time they would call me when it came in and that was months ago, I called on my last notice and was told I would be called and that was weeks ago. I consider this a memo of record documenting your inability to correct a fire hazard

On Feb. 7, 2018, customer #: 256648, I took my car to Landers 78 Goodman Rd, Southaven, MS. Due to an air leak between the front driver door and the body of the car and passenger rear door. I was told nothing was wrong with my vehicle.

The service advisor, stated that there are vents inside the doors to allow air to enter the vehicle.

Also, stated that cars are not sealed completely, due to a safety hazard. I advised the service advisor that on cold/windy days my left side stays cold due to the air coming in. He said, its nothing to be done.

In that case, I hate my vehicle. It's not fair for me to remain cold on the left side of my body. I will never buy another Buick Regal and definitely will not recommend it to any of my family and friend.

00 reimbursement, It a question of a large of large company like Buick treating me unfair. I bought a car not at Capital Buick but another deal, and I have to say the heads of the Dept of Capital Buick tried to lived to the Buick name I have heard about, but

something happen on Oct 13 in that a roadside assistance drive choose to be 2 hours. I wall in about 4:30 Pm and the Driver should up about 7:30PM with a old type wrecker with the driver part or cab part was so high that anyone that had back problem like me(gave proof attached, your customer service rep.

turn it down because it not over 100 mile where I was stranded. I felt like your customer dept should look at circumstance in this letter. One I am handicap. and fax copy of handicap sticker and proof of problem climbing.

t hold…

I traded in my 2011 Buick Enclave for a 2016 Buick Enclave. I love the Buick but I believe when you buy a brand new car it should have the new map. The 2016 map is out dated. I bought the new update for my 2011 and it is more up to date than my 2016 is.

I know this for a fact because they just changed a major highway . 00) for my 2011 shows the new name and the 2016 still shows the old name. This was renamed about two years ago. The new Buicks do not take a DVD or I would have kept my old map and transferred it.

The website states that the newest update was in 2014. I feel that when the new update is available I should get it without purchasing it. What are your thoughts about filing a complaint against Buick?

owned it for less than 2 years. 00 to have the drivers power seat repaired. Recently, I have noticed a little "slippage" in the transmission when the gears were shifting & the drivers side head light was working part time.

I took it to the local Buick dealer. 00. To REPLACE the transmission. $4600. I thought I had bought a high quality automobile but it seems as though it was designed and built. Too many mechanical problems for a Buick Enclave with under 71,000 miles on it.

I've been driving Buicks since 1968, but this is my LAST one.

Bought a brand new 2015 Buick Encore which is well still under warranty. At 25,000 started burning oil like crazy. Your people had me do an oil consumption test for 2,000 miles. What a joke. Was burning 3 1/2 quarts every 200 miles. After 2 months you finally decided it was time to tear the engine down. After 7 days got the car back and the check engine light went on driving home. In 4 months have not driven it much because it's in the shop.

Really pisses me off that I paid $30,000 on this vehicle that most of the time I can't drive. Ready to pursue the lemon law as this is bull----! Writing the check every month for almost $500 makes me sick! Will never ever buy a GM product again! And I will tell my friends my lousy experience.

I went to the buick dealer for a headlight that was out. 2011 buick regal xeon headlight. 62,000. I was told seal failed . cost 1500. Got a bit upset, Mgr. cal lGM rep A Ken. He called me .

was rude & had a predetermined answer. he said they would pay half. So I would pay 750 bucks for a headlight due to a faulty seal that was no fault of mine. Ken was short & after I tried to explain my position, he rescinded the offer.

Explained how my Warranty was gone. Waste of time. All I did was buy the car new. I don't think I should take this hit. I was hoping GM would step up. I have been in customer service 30 yrs. Own an Ins. agency.

If I treated people like this, I would be out of business! I am hoping we can move forward, I realize that my warranty is gone but I would hope that you would…