Cabela's

Hardly anyone inn the store and we go to the rifle area and two staff over 20 mins still with a customer and not one said I’ll be with you shortly. Other staff in the area as well. I suppose you didn’t need the over $3000 purchase we were going to make.

26 June 2023

To Whom It May Concern:

On 30 March 2023 I purchased an AMT-Automag II-.22 Magnum, serial # H43133, (Inventory #: 3644504) (Guns International) from your store located in Minnesota. The price was $1,094.99. The pistol was then shipped to your store in Lacey, WA. I received the pistol on 4 April 2023. A few days later I took it to the range. Prior going to the range, I did a thorough cleaning of the pistol. Long story short, it performed extremely poor: failure to fire, failure to eject and failure to chamber a round. By the way, I used ammunition manufactured by Winchester, Federal, CCI, etc. The problems still existed. No change. Again, I thoroughly cleaned pistol again. I went to the range on 18 June 2023. Instant replay!

1. On 19 June 2023 I went to your store in Lacey,…

I bought predator winter boots in the beginning of winter. Brand new with tags. I started using it March 7th. I noticed it is sort of sticky on the ground. Second day March 8th. The sole started breaking down into little pieces I called the customer service they told me to go flykite as I didn't buy it directly from them I wonder if someone else has this horrible experience with their product or services

I have purchased products from the Bass Pro Shops for well over 20 years buying outdoor gear for a family of five that lived on a lake and was involved with Boy Scouts, Girl Scouts and Ventures. (Gear, clothes and boots) .

I always wore the redhead wool socks daily in fall and winter. After they wore out after a number of years they would be exchanged for a new pair since they were guaranteed for life. I took two pair in yesterday and was not allowed to make the exchange.

(Cabelas) Your short term thinking changed this policy. I have retired a couple of years ago in the north woods where I have a greater need for more and expensive outdoor gear such as a fishing boat, motor and side by sides.

Your short term thinking that just saved you a very small loss just resulted in a larger and…

Submitted online form for price matching on Cabela Canada website and called customer service after on same day. Customer service claims no request received and claim I had submitted to the US site. Then I requested they sent me an email to provide link for price match.

Waited 3 days and they came back to tell me that price match is not possible as item is out of stock on competitor website.

What a service when I have told them that item was out of stock from the beginning of phone conversation. I shall share this experience with my friends and colleagues for sure.

They used the wrong picture when I ordered an item, called to complain and the lady’s excuse is that they only have that one picture.

Was at the Lincoln Trade show this past weekend . Customer serve from 1 of your employees older ladie and was chunky women was very Rude and if she didn't like u she made a point to tell other employees not to give out free gifts...

Then she didn't want anyone to touch the stuff on table or clothing or the RTV.. She made us feel unwanted to look at your stuff..

The manager Caitlan at the cab Ella’s Regina store is rootless person that she refused to return our product that has any been used. I had the receipt and I used product and she still refused. The other costumer service person, Elizabeth, was about to return the product with no problem but wanted to check with the manager, and Caitlan refused it.

The costumer service and costumer care should not be this way. It’s a shame and careless costumer care. When you are buying things they smile at you but when you wanted to return unused item, they kick you out without an options.

She carelessly said that we should sell it on our own online! If we can buy staff online somewhere else, why are we coming to cabellas store. Thank you for the advise and that’s what we should do in the future!!!

I’m so sick of everytime I order something from you it turns into a big hassle because I have to sign for it but my wife and I both work full time and are gone from 5am to 5pm every night so clearly it’s impossible to sign for a package.

And I’d understand if it was ammunition or knives or something but duck decoy cords? Really get the F out of here with that shit. Honestly sense you guys were bought out by bass pro you’re company has gone to complete Fing shit.

I would’ve stopped buying from you years ago but people keep getting me your damn gift cards which sucks because your products are trash and your customer service is trash. Once you were the worlds foremost outfitters and now your a Damn joke!

Working at Cabellas. There is one Manager there that bullys new employees to the point that they have to quit. They are aware of his disrespect to others but still denies it. After emloyment the person was daily criticized for hard work done and continually badgered so they had to quit.

This person did a fine job and was complimented by others on work ethics.

However, the Manager in question here kept up with the bad treatment of an individual. He should not be a manager of people. I think the Corporate Office shoudl know as well and am sending info to them. Thank you

Ups has lost my order that ordered from you Dec 11 you told me it would be here for Christmas

Never ever answers the phone for customer service. Order took too long to get shipped , tried to call for that, no answer Once received , I did not receive my order entirely and now I am trying to get an answer..

I tried reaching out many times , no one answers. Worst customer service

Ordered an E-collar for my dog. When I finally received the item, I no longer needed it. I contacted Cabela's customer service to process a return. Of course the one item that I ordered did not qualify for a return label from Cabela's since it had a battery so I had to pay for the FedEx ground return myself.

Now, when I received the package, it did not have a battery label on the box, but when I returned it, I had to include the battery label on the box, which really doesn't seem copasetic and seems to be a double standard. When the package shipped, I had to provide Cabela's with the tracking #.

I contacted Cabela's with that info at which time I was told that I could keep track of the package and once I saw that it was received back at Cabela's, I could contact Customer service and they…

I'm contacting you in regard to a bad experience my good friend and his wife endured at the Cabela's store in Wichita, KS on August 18th I believe. He is reluctant to stir up more trouble, yet what occurred was totally uncalled for.

He went to the store on July 4th and decided to purchase a Kindle Raptor II stainless steel .45 that day for $1,600. During the purchase, he told the clerk that there was something that will cause him to be flagged but he would be approved. He was taking his concealed carry class at the time, and just received his conceal carry permit this week. My friend was extremely excited to be purchasing this gun as he'd been looking for it for a while.

(He is not sure why he is flagged every time he purchases a firearm. Sadly, when his young family was in Russell, KS,…

j'ai acheter en ligne un GPS Garmin mais sur ma carte de crédit j'ai deux prélèvement. J'ai laisser un message pour que l'on me rappel en Français 2 fois et trois jours plus tard je n'ai toujours pas reçu de retour d'appel et je n'ai aucun renseignement sur ma commande non plus. Steve Garneau 514-464-0543

Went to buy A 70 dollar case knife and buck 110 which costs 60! I stood at knife counter for twenty minutes and a few workers just passed me by! And then two plain clothed security men keep by me instead! Every offensive! That's is wrong!

I never got any help just felt like I was doing wrong! I spent my money somewhere else! I'm done with Cabela's! In Kansas City Kansas!

I came into the store today to get some Gunpowder reloading rifles and powder for shotguns two different types of powder but the guy said I could only choose one because you're allowed one pound of powder per customer I would think that's 1 lb of powder for rifle and 1 lb of powder for shotgun maybe you ought to check on that in the Grandville Michigan store

99 ) First I asked them for a tracking number they emailed me back saying that I may not get a tracking number and if I did it would be 2 to 3 weeks before i would get one, to me that is unacceptable and

also the item would be coming from the vender / Dogtra , so this item was going to take way to long for shipping , plus it was going to the wrong address so I asked several time my e mail to cancel my order Cabela's said wait 3 days and they will contact the vender.

99, also Cabela's has not return my e mails witch is pretty bad business practice so I…

Cane in at 6:30 and like 5 or 7 mins later it was like someone was playing with the music making it louder and louder, it got so bad I just left my buggy with like 500 or 600 worth of gear.

This complaint is concerning the Meals store St. Louis County I came in there another day spent maybe $2000 followed like I was stealing something or trying to or wasn’t ass could you help me could I help you nothing like that then

I went in just a minute ago to get a couple of gun cases and I was just followed and didn’t appreciate being followed in the store like I’m a thug or like I’m going to steal don’t appreciate that so I will not shop there anymore thank you

I rarely go to Cabelas. We used to and had there credit card and spent alot with them. So I decided to shop for clothes since haven't to much since pandemic. There was a row of v necked long sleeve shirts 2 for 20.

I picked the 2, I wanted and went to check out and they told me the camaflouge wasn't in the sale. But it was there were a line of 5-6 shirts that were all included. My heart was broken and the manager and cashier was very rude, which is unlike Cabelas.

99 but were in the sale line. I asked her to walk back there to show her but her response was I know where it's at and don't need to walk back there. This has made me never want to shop there again.

I have lost respect for Cabelas and they will ever hear from me again. 00 in gift cards for family every year for Christmas. No…

I visited the El Paso Cabelas this past weekend 7/18/21. I drove 3 hours to buy a new shotgun. I was looking and noticed most guns were damaged, when I asked the clerk if the guns on that specific wall were used, the clerk stated that the guns were taken to the back in the evening and brought out in the morning so they get banged up. I was shocked!!

These are $1500-$3500 shotgun I was looking at. I asked if they would discount, the manager approved a 5% discount. I am a veteran and asked if I could get my military discount in addition to the 5%, it was denied by manager.

I didn't purchase since I felt I was losing my 5% military to buy a damaged gun. Shame on Cabelas management for allowing this careless handling of these firearms. I don't know anyone who wants to buy damaged guns.

Package stolen by the someone who sign for it and person lives here. Why did I have too sign for it no note on door where is my package. No more fedfex. Nice too do business with this company and have a great day.

99 key chain that said I LOVE MY DOG... 99 key chain that said I LOVE MY DOG,,,What retail manager is cold enough to upset a 7 year old child over a piece of chinese made junk,,,,,,,,,,,,,,,,,,,,,Charlie W Smith 620 harbour Ln st stephen sc 29479

I RETURNED A ITEM AND THEY HAVE HAD IT BACK IN THEIR POSSESSION FOR 19 DAYS. I HAVENT HEARD FROM THEM AND CANT GET A HOLD OF THEM ANYWAY I TRY HAS THIS PLACE CLOSED DOWN

Order a gun on sale online on 4/15/20 did not hear anything for 3 weeks. Went online to see the status of my order and saw that it was cancel. Called customer service and talked to Jimmy who told me my item was discontinued and there was nothing he could do.

He was not very pleasant to talk to so I asked to talk to someone higher up. Then I talked to Steve from customer service and he said the same thing. 00 more. He would not give me the original sale price.

You have Browning Citori Waterfowl edition on sale for 1234.88..I called to order one and was told you haven't had any for quite some time !! So if you don't have a product then don't have it on sale !@

I ordered a part online and received an email stating it was in. I’ll mowing the correct circumstances and restrictions with COVID, I called ahead to verify I was able to pick it up and what the restrictions are. I was told the 50 customer limit and they close at 6:00.

I said ok I need to go to the gun department to pick it up and was told to pick it up anytime as long as I’m there by 6:00. I showed up at 5:45 at the gun counter and was told I’mtoo late they stop pickups at 5:30.

I explains I drive over an hour to get there and called before I left to verify I could pick it up. They said there are over 100 employees out so they’re short staffed and I’m too late. This would not have been an issue had I just showed up but I called first and was told to be there before 6:00.

I have had more than 1 issue with Suzan Henderson she works at this 152 Northpoint Parkway Ext Acworth, GA 30102 United States cabelas but she has cussed me in the store before it was so embarrassing it’s bc I used to be with her husband but she’s got to be professional it’s getting uncomfortable

I attached a screenshot of review I wrote about your store in Buda Texas. It's concerning them not following your price match policy. I followed your price match policy accordingly. The firearm I found cheaper on one of your approved competitors website, cheaper than dirt.

Your price was 600 and their price was 450. Cabela's in Buda wouldn't price match in accordance with your policy.

I made a long trip to Ottawa today to purchase walking boots. I selected Merrell's and upon paying for them, picked the boots up to take them with me, at which point the cashier told me that I was required to take the box as well.

I responded that I didn't need the box, didn't want the box, but she said that store policy was that I was required to take the box as she had no where to put it. " I reiterated that I did not want the box and picked up the boots and left but it was such an uncomfortable…

I bought a gun safe during a time when Cabelas offered free shipping in July 3019. Since it was a heavy item, I asked the customer service lady in the Edmonton North location if it would still be free shipping to Fort McMurray.

She confirmed that there might be a slight additional cost. 95 additional charge which I was fine with. 47. Annoyed, I ordered it to the Edmonton location and had to drive down to pick it up on my days off.

Had I known about the additional expense I never would have purchased the item. I made another order on the 28th of December during a “free shipping” promotion but because of my previous experience, I had it shipped to Edmonton since I was going to be driving through in a few weeks.

On the 13th of January I went to pick my stuff up and the customer service…

I ordered a gun and they didn't have it in my store but I talked to the guy at the gun counter and he said they had 2 Pistols like the one I wanted at the Saginaw store which is 150 miles away from the Granville store but they won't send one of them I have to wait 12 days so they can send it from there Warehouse in Timbuktu. What a way to do business 1 * is too much for you folks.

Ordering online? Big mistake! Ordered a $225 gift card online Dec 5 for Christmas hoping to save a 3-hour round trip to the Lacey store for the same. Cabela's website states items typically arrive in 3-6 business days. Today's tracking info shows the card bounced around the Pittsburgh, PA area for a week before moving on to Minnesota, arriving Dec 16.

It spend almost another week there moving from depot to depot before leaving Dec 21. Made it to the Seattle area in near record time, arriving Sunday night, Dec 22. Today, Christmas eve, it was transferred to the USPS with an estimated delivery by next Saturday Dec 28!

Are you thinking like me maybe Cabela's should have dropped it into the mail on day 1?

My order was cancelled & I was not notified. I could have had a chance to order my daughter’s jacket elsewhere IF I HAD KNOWN YOU CANCELLED my order. I wasn’t notified until I send an email after the delivery date that you ran out of stock & wont fulfill my order.

I will never shop or refer your company to others. Terrible customer service!

Somebody help me out!! Sent on December 13.

Hello,

I called your customer service at 15:45 today and talked to Taylor about a price discrepancy on a hockey hoodie I ordered in good faith from you “Cabela Canada” A Canadian Company I’m assuming.

Now upon looking at the price tag on the hoodie, I noticed that the price was $75.00. I was charged $124.99!!

As I was explaining this to your customer rep, she said that she was so sorry that I saw the price and it was in US funds ... so to... “Compensate me” I would receive a $15 gift card. (Still $40 short!) Anyway calculations of the USD/CAD exchange rate is more than $15.

So are all your tags in US $? Is Cabela a US company?

I feel that in true fairness and good faith you owe me a refund of 56.50 Not a gift card.... cash to be picked up…

ORDER DETAILS Order Number: 6593457 Order Details: see below Date Ordered: Monday, November 18, 2019

I selected an item from Cabela’s online store with the intention of driving to my nearest store in Calgary to purchase but it was not available in store, but available online with free shipping. So I purchased online, entered my details and payment, received a confirmation email of my purchase. Fast forward one month with no item, no update. When I rang Cabela’s customer service I was told that this item was only available INSTORE? If it was available instore that’s the way I would have preferred to purchase in the first place. So what now?

I bought a pair of Keen shoes at the Springfield Oregon store November twenty fourth and because they didn't have any in stock they were to be mailed to my home. Today, Dec. eighth, I don't have my order and when I calling the store today they said they have my order number 257158635 but can't find any information about it.

Surely someone can keep a customer informed. The Christmas adds come in every day but this situation does not help get to me back to the store any time soon. Some information is needed.. Richard.

I took my kids to see Santa this afternoon at the Cheektowaga, NY location, which was adorable and my 4 year old loved it!

However, during our visit my infant daughter got hungry. I politely asked an employee if I could use a fitting room to feed my daughter. She had to go find a manager to ask. I was told no and was directed to the family restroom.

I understand that Cabela’s may not be used to having nursing mothers shop there regularly, but this was absolutely unacceptable. It would have taken me 5 minutes to feed her in a CLEAN and private fitting room (which were all unoccupied at the time, by the way).

Instead, I was forced to feed her in a dirty restroom while standing up next to a changing table and toilet. Would you find it acceptable to feed your child, or even have your own meal…

Ordered rifle scope with 2 day express shipping 10-26, totally unaware it was backordered. Received email couple days later stating backordered Item finally ships 12-2 std shipping item is sitting in FedEx warehouse, won’t be delivered until 12-9. Call to ask to expedite shipping, no can do it’s a backordered item.

One would think since it was backordered for so long customer would appreciate 2 day shipping, yes I would but they refuse to try. Poor customer service!!

I thought I was getting reward points for purchases but I was getting nothing. I'll never shop at Cabela's again. Customer service is totally useless. I've spent thousands over the years at Cabela's. Never again. I hope Cabela's goes out of business.

Your life time warranty is only good until you discontinue it. So why pay extra for a warranty you do not honor. Why even shop at your store.

99. 99. 00 is robbery to me. This doesn’t even take into account the difference in sales tax. I will be sure to check Cabela’s competition before making another purchase there. To be sure these hearing protectors are going back to Cabela’s tomorrow.

I suggest that Cabela’s issue masks to their check out department personnel. At least I would know I am being robbed!

My husband and I went in today to purchase some rings to mount his new scope. The person who waited on us was named, Jay. He displayed the worst customer service I have ever experienced. Very rude, acted as if we were bothering him and his overall attitude was just so unpleasant.

If we ever go back to that store I will be SURE to never allow him to assist us with anything else.

The employee service at the Augusta store has really declined the last 2 years. I went in the store with the intention of buying a scope for my rifle. me and my son stood at the counter for 15 to 20 minutes before we were even acknowledged.

At least 6 employees walked by us and offered no help. this store is full of employees who dont offer any help.

Finally the employee that was helping another customer said someone will be with you in a minute. the man who finally helped me was no help at all and acted as if i was a bother to him. I had every intention of buying a scope today but if i have to wait 25 minutes to be helped and have to deal with an nasty attitude, i will go someplace else.

im not spending any more money with cabellas.

I went in today to purchase a hand gun today actually to fill out the gun application again. I made a miatake and had to wait 24 hours. My fault my mistake for not reading questions. Anyway I went to the counter and waited in line.

I think it was 4 staff people working behind counter. I saw 2 people getting help so I just waited my turn. One staff ask if I need help but then told me someone would soon help me. So I waited and waited seeing people walk up and be helped while I stood patient.

After the 3rd walk up getting help I soon realized the problem. They had white privilege. I being the only black well I did see another black. This was totally unprofessional. I'm a black educated male with 3 college degrees with 3 daughter who are college grads.

My income is 150k but me being a…

Hello. Just back from Cabela's where I purchased 2 pair of shoes for $229.98. The young man in the shoe department was extremely helpful. The customer service representative who rang up my sale was likewise very helpful. But then there was HALEY - who ruined the entire visit. I'm surprised I actually bought the shoes. Thursday night, Hudson, Massachusetts, at 7:45p.

There was one register open. Twelve people were in line ahead of me. The 2 customers immediately in front of me dumped their purchases and walked out exasperated. I looked over at the service desk and Halley was standing there doing nothing, so I walked over and asked If I could purchase my shoes there. With a look of disdain, Halley directed me to the one cashier. I explained that twelve people were already in line that…

we were in mitchal sd we went in to buy a gun on labor day the service was bad as one of your workers totally walked away and offered no help im thinking about canceling my accounts their and going somewere else

And low and behold I found that they did not fit but the employee tied forcing them on by tapping with a hammer witch damaged the rail by cutting into the lip where the ring's for the scope would have hung onto. reported to the manager about the damage and asked for them to replace the part that was damaged .

I took my bow to a gunsmith to see if he could mount a scope when he pointed out the rail was loose and wobbled from side to side besides the other damage making the bow so it would not perform as intended. As they could not find any replacement parts for my bow ,I am Asking for Cabela's to replace my bow with one that is comparable to one I had

At the beginning of June i bought 2 walkters razor slim muff, they shipped one out of two and billed me for both (short ship). The customer service advised me that they are obsolete and they cannot resend me one, so I ask refund and RMA .

they gave me one refund , we are now July 12 and I’m still waiting for refund ? I’ve called four times to customer service and they just don’t seem to care. I asked to speak with a manager and guess what , they call you back to their convenience which would be 1-2 days ?

service is non existing and they are refusing to pay me back , its disappointing to see this. if i could give a minus i would. please don't buy on line from cabela's its more trouble than what its worth