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Cadence Bank

3.0
8 complaints

Address

2100 3rd Ave N, Birmingham, AL 35203-3371, Birmingham, AL, 35203

Cadence Bank complaints reveal serious issues including card flagging problems with poor phone support resolution, workplace discrimination allegations, and potential fraud/extortion involving employee misconduct. One positive review highlights excellent branch teller service, but overall complaints suggest systemic problems with customer service follow-through and internal HR/employee issues.

Common Issues

17% (1)
flaggedcredit cardblocked
17% (1)
called multiple timesphone supportnot resolved
17% (1)
racially discriminatedbranch managerno help
33% (2)
percentagecutcheck
17% (1)
wonderfulfriendlyaccurate

Complaints

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Devonna Larae Estille-Nunn

Dec 9, 2023
0

I went to the cadence bank in arab alabama today around 2:15 pm , pulled up to the atm , now iam the only car in the atm / drive thru area then this man comes walking up ànd just standings on the curb by the atm the whole time I there .

I called my husband and told him the card wasn't working and that this man was standing there. I told the man I thought it was rude for him to stand there the whole time I was there the only car there and that he was making hand gestures to the teller .

He said that he worked there and he was just making sure the atm was working . I think it was rude and it made me feel very uncomfortable.

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Jeffery S. Moore & Judith Ann Moore

Aug 16, 2023
0

Hello, We want to share a recent experience we had with the Cadance Bank in Inverness, Florida:

8/7/23 initial transaction: Judy cashed a personal check for $400.00 – Cashed 2- $1.60 each checks (total $3.20) – then give the teller .80 to round the total to $404.00. The teller and Judy both counted the money to confirm it was $404.00. We also transferred $57,555.82 from a money market account our checking account.

8/15/23 – Received a phone call informing us that we had taken money out of the bank that did not belong to us during the 8/7/23 transaction. (We were told it was $44+ change.) They said they wanted to take the money out of our account that night. Judy said she wanted to see the records and we would stop in the next morning.

8/16/23 – Arrived at the bank and began talking with…

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Harry R Ginnery

Jul 17, 2023
0

My account was hacked through my Google and Gmail. Not only was my cadence account hacked but 4 other accounts held by other institutions. I sent my evidence in to the people after they made no attempt to contact me.

The only thing I received was a letter stating that the provisional credit would be removed. It was then I contacted the fraud department to ask why it would be closed. At that time I was told to send in my evidence which included the police report and all the other institutions approval letters.

It seems I am being turned into a victim twice over once by the person who stole my money and once by you who has essentially stole it again plus more. I would appreciate a response in writing in regards to the resolve.

I am very upset with your fraud department. I wait on hold…

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Mary Confron

Jun 13, 2023
0

I'm am tired of money coming out of my account and I don't know anything about it.im a single mother of five children's,I had 14.95 in my account and now I have a 1.95 I don't know what's going on.it very hard for me to fed my kids and I need every dime,I don't have money to give away.so please help me to resolve this problem.

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Bry

Feb 21, 2023
0

This is bullshit I know there not going to see this but I have called fukcing 6 times today and was told all 6 times oh the credit card is no longer going to be flagged and its still flagged yet every fucking time there stupid guy on the phone are you still trying to do this 10 dollar card.

Not anymore made me look like a dumb ass in front of my date cause I thought my card worked. You dumb fucking pieces of shit

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Ken Gardner

Jan 20, 2023
0

This is not a complaint. I left home today with 4 errands to run, one of which was going by your branch on Atlanta Highway, Montgomery, Al. I came home with 3 of the errands unfulfilled because of total lack of service these 3 entities.

The only exception was my bank transactions. The ladies in that branch are wonderful. They are friendly and they are accurate. They make my banking experience a pleasure. I am yet to have a bad experience in that branch. I highly commend the 2 tellers, as well the other personnel. Ken Gardner

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Chuck Edwards

Nov 3, 2022
0

My wife works at the Barnes crossing branch I. Tupelo Mississippi....she is being racially discriminated against and has no one to turn to ..her co worker is friends with branch manager and head teller and no matter what everything is blamed on my wife or is lied on ....she has tried to get help but nothing helps nor has anything even close to being done to resolve the issue...can you please get us into contact with the proper managochannel to get this issue resolved

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Doug Dusenbery

Sep 30, 2022
0

The commercial checking account 14157903 belongs to my fiancé Kim Allen the account name is gamma construction company. Kim has been held in the country of turkey against her will for over a year. She called cadence Bank routing number 062206295 requested they send a check number 68906 to me Doug Dusenbery for $10,000 to help her get home.

Date of check 9-6-2022 . While talking to one of the woman about the money the woman told her she wanted a cut or percentage of the $10,000. to send the check. I think that is it extortion and that is wrong of your bank to request a percentage.

10 I assume the woman got her unauthorized cut. I deposit it in my bank account Bank of Holly Springs. A few days later I withdrawn the funds and send it to Kim. I Day or two after that my bank sends a letter…

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Doug Dusenbery

Sep 30, 2022
0

The commercial checking account 14157903 belongs to my fiancé Kim Allen the account name is gamma construction company. Kim has been held in the country of turkey against her will for over a year. She called cadence Bank routing number 062206295 requested they send a check number 68906 to me Doug Dusenbery for $10,000 to help her get home.

Date of check 9-6-2022 . While talking to one of the woman about the money the woman told her she wanted a cut or percentage of the $10,000. to send the check. I think that is it extortion and that is wrong of your bank to request a percentage.

10 I assume the woman got her unauthorized cut. I deposit it in my bank account Bank of Holly Springs. A few days later I withdrawn the funds and send it to Kim. I Day or two after…