Cadillac

My Name is Herman Lennon I purchased 2013 Cadillac Escalade ESV At about 115 thousand miles the valves started tapping . I took it too a dealer ship. They told me the valves were stuck. They gave me three options fix the left side.

replace the engine with a new engine or a used engine. I asked what caused the engine to go bad I kept the oil changed. I bought the truck with 85,000 miles. I choose not to let them do the job because they couldn't tell me why.

I went to a local they checked it out and told me they had done at least 5 of those engines with the same problem. I also checked on line there has been a number of owners who had that same problem why hasn't someone done something about it.

I purchased this vehicle because I had just sold a 2004 Escalade ESV was a great car had…

I bought a used 2006 Cadillac CTS about a year ago. It was a good car for about a month. then weird stuff started happening. with gauges quiting gas gauge being wrong then my theft system is now triggered cant get my key out of ignition.

I cant believe the problems I have had with this car. I spent $4,000 on this car. Your Cadillac was a disappointment. the only reason I even bought the car is because my dad loved your Cadillac. Then I get on the internet and find all these recalls on my car.

with all the recalls saying you guys will contact me. now my car is parked because it is not running. I need and want help before i start parting it out

I purchased my 2014 CTS(VIN 1G6AS5S34E0104486) Randy Marion Cadillac, Mooresville, NC on 4/24/15. On 3/07/16 I first started complaining to the dealership about an electrical problem, specifically beginning with the alert passenger side blind spot coming on and staying on when nothing was around.

Diagnosis poor connection at side impact sensor module, repair connector X414. This was the beginning of many electrical problems, 6/08/16 - replacement of front left and right sway bar links, 7/21/16 - replaced 4 tires, problem flat spots (this was the 2nd set of tires put on the car). 83.

8/26/16 - fuel gauge would drop to empty and then return to correct reading. This was checked, but operating the same as of today. 5/02/17 - Replaced the steering gear program and set toe. 7/31/17 - Noise…

Question why is there not a recall on the headlights? Both of the headlights are very dim I've been pulled over by police twice now. Something needs to be done be done before someone gets hurt because u can't see the road because of how dim the lights are .

00 a mo for my car so please help me out

I purchased a used 2011 Cadillac SRX in 2015. In May of this year (2019) I had all the brake pads and rotors replaced. On October 19, 2019 I lost my brakes after driving over a very low speed bump at less than 10 mph.

I was able to pump the brake pedal back up and didn't have any failures again until November 11, 2019. I basically coasted my way home, because I couldn't pump the brake pedal back up. I was able to pump the brake pedal back up the next day, to take the vehicle in to get looked at.

Two different service shops could not detect a brake failure, and said the brakes were fine. The shop that replaced the brakes back in May thought the calipers needed to be cleaned and greased. Upon performing that service, they stated that the front calipers were seized and said that was the cause…

General Motors, Cadillac Division: General Manager We are leasing 20017 Cadillac ATS VIN 1GAA5RX3H01194018 since December 14, 2017 (36 months lease). Electronic display system stopped working 4 months ago. Touch up display, radio, clock, speedometer and other features on the front panel do not work.

Upon inspecting our car 10/14/19, we were informed that CUE System block needs to be replaced. Block was ordered from manufacturer – General Motors. “It takes 2-3 weeks maximum” told us Customer Service representative.

So far we keep driving a faulty car, which is not only very uncomfortable but more importantly dangerous, while paying $390 a month lease. Such disorder can no longer continue. Please treat this letter as one week notice to immediately resolve the faulty electronics problem in…

Owed 3 cadillacs but due to really bad service I will never buy another cadi dealrers service trys to up charge me for sgtuff i dont need and leave me with no loaner car for 3 days so far they say they dont have any loaners left but will call me at end of day they never called me to tell me anything just left me hanging couldnt get around or go to work what good is buyong a car if the service sucks

Im contacting you regarding a follow up from a warranty replacement of 2 front spindles that led service department ordering upper and lower rear view mirror covers missing. 71 shipping included. After no one notified me of their arrival I checked today.

00 plus labor cash or Credit. I was offended since I did not tell them to order them in the first place. When they did. I assumed it was a warranty issue and did not order myself. 71 ones mentioned.

I am very disappointed with Royal Oaks. This is not the first time they have duped me and my wife but it will be the last. I will drive to the next Cadillac Dealer if it 100 miles.

On May 27th I stopped into Murray Chevrolet Cadillac Dealership in Lethbridge to inquire about two problems with 1999 Seville Cadillac STS. I spoke with a service rep explained my three problems.

1. A small amount of oil dripping from the oil pan. and wanted a rough estimate on labor charges to repair same.He checks his computer and stated 1-2 hrs labour to install a gasket. Roughly $200-300 dollars should cover it. I stated OK make an appointment for May 28th at 0930.

2. An intermittent starting problem. Cranks but not firing. Leave it a while come back turn the key on 4 or 5 times to allow fuel pump to prime and it starts. Rep stated we will have the tech check it out when you come back May 30th.

3. Check tie rod ends. Same response will check it out on May 30th.

On May 28 th the car…

I have a 2000 DeVille that need a BECM (I understand this a brake control module) but it is no longer in production or available, Red Noland Cad here in Colo Spgs, CO and Rickenbaugh Cad in Denver, neither have been able to find a new or used module. They say I should not drive the car with this condition.

Can you help or what should in do?

I had purchased my new car key and had it relpaced at dealership in Pheonix Az and the service center that programmed my new key did not program it correctly, in which had caused my vehicle to switch into anti theft service mode and now my car does not drive.

Customer care is refusing to have the dealer reprogram it correctly and are demanding another payment to do so. My vehicle is parked now and for about a week, in a Walmart parking lot threating to be towed. I am DEMANDING this issue to be resolved.

This is just ONE complaint regarding this matter.

I had my Cadillac xts 2013 repaired in Country club motors Oneonta, New York. After picking it up I noticed a display on the dash that said leveling system. I was not able to contact them with the problem until following April 24th at witch time they said that would not be able to look at it until May 4th.

I noticed that after picking my vehicle that radio had lost all of it's programs and seats did not recall I checked online and their was a service bulletin #P10840. Jerry stated that he had nothing to with the problem that now existed.

I am very disappointed with the service that I got from Country Club Motors. When he said all I wanted to do was argue. I told him I just wanted to have my car repaired.

CUE screen is totally black, and to my understanding there have been a plethora of complaints of customers having to replace the their screens, is there a fix for this and why have Cadillac not recalled this item?

I bought a certified 2012 CTS with 55,000 miles March 2016 at Gild Coast Cadillac of NJ At 97,000 miles I was told the engine was blown. (4000 miles out of warranty) I had the engine replaced with a donor engine at Gold Coast Cadillac. Now at 132,000 miles I’m told that the engine is blown by Mahwah Cadillac of NJ. I bought a Cadillac thinking they were reliable cars. Obviously they are NOT!

I’m inquiring as to if Cadillac will give me some sort of discount having the engine replaced AGAIN?

845 653 6070

Gentlemen or ladies - Whom ever can help me. My 2016 Escalade is not only strange but, it acts strange all the time. I have taken it too the dealer Allen Cadillac in San Juan Capistrano and they told me my transmission is perfect??? REALLY??

It is so bad but they won't admit it (maybe too much work, or they just can't fix it) .. They will not contact me, nor have they ever called when I have put in there questionnaire that my car is not fixed and the transmission still rumbles on the freeway or any road, and

the shifting is really strange and it seems to get confused, let alone the jerking it does. -- really is this right? The music system is great but when you leave the car and come back it will play something totally different than what I was listening too.

This has been a great car…

I just bought a new 2018 cadillac XT5 last October 3018, since then I am complaining about the rear backing camera because the guidelines from the camera come and go. And finally last week they change something from the camera so it will work properly.

But it become worst because now if you reverse you can see a black stripes at the bottom of the rear camera, like a portion of the bumper of the car but when I return it for service they told me that’s normal & all XT5 camera are like that.

I need my money’s worth Cadillac a properly working & correct view of the camera. Where can I direct my complaint?

April 4, 2019

Re: 2018 Cadillac XT5

I just had to have my Cadillac towed to the dealership, the vague answer I got was that it was a computer software problem. I was driving kids to school when this car started jerking, stopping and not allowing me to accelerate or stop. This is a HUGE safety issue had I been on the expressway I would have been involved in an accident. The dealership and Cadillac think this is no problem, it is a major problem.

If this is how GM makes cars let me tell you this will be the last GM car I ever own or lease. I have been loyal to GM my entire driving life. I worked for GM, but this is ridiculous that I have to no wonder when the next episode will happen and what will happen I do not feel safe in this car and I don’t want it, yet I have another year on this…

On March 18th, 2019 I took my 2007 Pontiac Vibe to Frank Shirey Cadillac, inc in Oak Lawn, Il to have a passenger air bag recall done. The auto was inspected by Gale Asikin, Service Consultant, and no issues were found.

When I picked up the car, the light in the radio was out, the temperature knob light would go out when hitting a bump and the gear selector light was out. I returned to the dealership that day and informed them of the problems.

They scheduled a followup for the next day. They kept the vehicle for the entire day. I was informed when I picked the vehicle up that the dealership had run a diagnostic test and the cost to repair the vehicle would be in excess of $1200.

I asked to speak to the Service Manager, Brett Nordmeyer. He told me that nothing they had done caused the…

I Leased this vehicle new from Crestmont Cadillac on 10/19/2017 Vin ID 1G6KB5RS1HU203216 nothing but problems. I discovered on 06/18/2018 during routine maintenance (0il change and tire rotation) that this vehicle had been hit, repaired and painted before it was leased to me.

This information was not disclosed to me at purchase. I found out from service on R/O 6106231 on completion oil change and tire rotation. This information was included on R/O 6106231. Over the past year with every oil change I have to return when the oil life indicator read 20 percent oil life left, no oil dipstick.

They either added oil or changed it every time. The only invoice I have reflecting this is R/O 6103348 03/21/2018, R/O 6106231 06/28/2018 and R/O 6109889 10/10/2018. With the last oil change after oil…

27 41,862 miles driven/when purchased. --OIL CHANGE AND CHASSIS LUBEW/OIL/CHANGW ENGINE AIR FILTER& CLEAN AIR BOXREPLACE CAR POLLEN FILTER--REPLACE CABIN FILTER--DIRECT INJECT TERRA CLEAN SERVICE,INSTALL POWER STEERING FLUID W/CONDITIONER--BRAKE FLUID (HYDRAULIC) EXCHANGEERVICE. **REPLACE RT FRONT TIRE SENSOR. 00 DROVE CAR HOME --LOCKED DOORS--TWO DAYS LATER CANNOT OPEN DRIVERS DOOR OR REAR DOORS-CALLED HERITAGE TOLD TO USE KEY IN FOB TO OPEN AND START CAR.

CAR WILL NOT START EVERYTHING IS NOT LITE UP TRIED INSERTING FOB IN COMPARTMENT CAR WILL NOT EVERTHING WILL NOT TURN ON DOORS WILL NOT OPEN ONLY DRIVERS DOOR OPENED WITH FOB KEY. 00 I PAID FULL PRICE AT HERITAGE CADILLAC!!!!

AND HAVE DONE MAINTANCE ON THIS VEHICLE--MY HUSBAND HAS RECENTLY PASSED AWAY--WE HAVE PURCHASED ALL CARS FOR…

We purchased a Cadillac in 2017, and had four new tires on it. This car is still under warranty, and already need tires at 33,000, never have we ever seen tires at such poor quality and on a GM car, VERY DISAPPOINTING.

SEEN BETTER TIRES COMING FROM WALMART. We sure hope the car holds up better than the tires. Patricia Burke

the paint on the hood of my 2011 Escalade which i purchased new is cracking & the dealer said Cadillac will only pay $300.00 towards repainting it. I have been complaining about this for the last 2 years.

my complaints the transmission one is sometimes hesitates, jucking and vibration and clunking sound and have taking it back to dealership and they allway say cant find anything wrong with the truck but it is.and I know it have othe complaints about the transmission. mobile number 979-575-8491 email ib1867@gmail.com

BARTON CADILLAC IN FOR SERVICE, GOT CAR BACK IN 2 DAYS, COULD NOT OPEN HOOD, STILL BLOWS COLD AIR, CALLED DEALER TO RESOLVE , SPOKE TO 5 PEOPLE IN 2 DAYS, ALL GOING TO CALL BACK ,NONE DID. ALSO OVERCHARGED FOR SERVICE.

I leased a 2018 Cadillac XTS in late September of 2018 from Gold Coast Cadillac approx. shortly thereafter I started experiencing trouble with the Bluetooth telephone. When I made a call the person receiving the call hears a lot of static.

I took the car back to Gold Coast kept it for a day and said they checked it out and fixed the problem. I took it back a couple of days later for the same problem. I then returned it approx.

five more times for the same problem and was told that I it was fixed. The next time it took it back they kept the car f car for three weeks during which time I did not hear from them as to the status of the car so

I called and was told again that they had forgotten about it and apologized I was told to come pick up the car. I then drove the car home with the same…

We own a 2015 Cadillac SRX VIN # 3GYFNEE39FS509754 and have had nothing but headlight issues. One evening my wife was driving behind me and I realized just how dim they were. When we arrived at our home she told me that she always drove with her high beams on until someone flashed back at her. This is clearly a safety issue. After a number of trips to Harvey Cadillac we were informed that this has been an issue on models 2012 thru 2015. This is a major problem and a safety hazard which needs to be addressed.

Jack Shimko cell 616 813 6816

I have a 2016 Cadilac SUV , Platinum and I had issues with my transmission and shaking when idling since the 1st day. I took it to the dealer many times and I was told every single time that the manufacturer itself has a computer problem, that cannot be fixed so far.

The dealer even put a new computer in the car. It did not work. Now I was told not to waste my time to come back, until they update the computer in the car.

I have no idea what that means, also why do I have to pay over $1150.00 a month for a car that does not work properly.

Benny Borsakian

I purchased a pre owned 2011 Cadillac SRX from Ubehlor & Sons in Jasper In and you CANNOT drive after dark because of the headlights. If the headlights are not on HIGH BEAM the vehicle is unsafe to drive. I took it back to the dealer and they said there was nothing wrong with the lights so they cleaned the lenses and sent my wife on her way.

This is a very dangerous issue that needs to be addressed quickly. I thought I was purchasing a "High End Vehicle". If we cant get this issue resolved I`m going to trade it. It is also now having electrical issues.

The beam shines to shot to see safely .were so when the car was purchased. After the warrente exspired brown &swoosh dealer discovered that the car did have headlamps problems.their solution was I paid 1,100.00$ and Gm would pay 700.00$ to correct the problem with their parts.I love the car.but this kind of customer service I cannot accept.especially for default equipment.case number 8-4817372236

Very disappointed in Cadillac's handling of the headlight issue with the SRX model. Just had to replace both headlight assemblies due to very dim lighting. The dealer claims that this was the first that they had heard about this problem.

Can't believe that with social media being what it is today that this is a true story. I was brought up in a time that if the problem was yours you owned up to it. Funny thing is that they wanted to give me a trade in price.

May have been interested but not under the circumstances. Makes some of the foreign model more appealing. And me being one that said you would never see one that I owned in my drive. Have to be more careful what I say.

just a note that we are very disappointed in our 2013 Cadillac CTS. Had to replace the two rear tires with less than 20,000 miles on them and they were not over inflated. 00), now have to replace the two hub bearings on the front.

I have a 1999 Mazda Millenia with124,000 and haven't had to replace any of that so far. Its so noisy you can't even enjoy the radio. Have always thought it was loud and a lot of road noise. Now I've noticed the clear coat is peeling on the roof around the sun roof! Kind of pissed now!

In my mind, not what you'd expect with a vehicle bearing the name "Cadillac". I was proud at first saying I owned a Cadillac but can no longer say that. Was checking into trading for a new CTS because we really like the…

I can not understand why a 50000 vehicle has a constant problem with condensation forming in the headlights !!! This is the second cts coupe I have owned and had the same problem with both vehicles. You would think that the engineers at Cadillac could solve this problem !!! not !!!

no real engineers left to actually take this problem on I guess. Talked to many Cadillac owners and they have all had the same problems going back some years. My 2014 is now out of warranty and now I have to have 2400 dollar repairs so I can drive a safe car !!! Looks awful also .

The car only has 40,000 miles on it and that is about what my 2011 had on it when it had the same problems. Give me a intelligent reason for this type of failure. Can not believe a multi billion dollar company cant solve this…

I scheduled concierge service for my 1st oil change on my 2018 xt5. An appointment was set for 11:30 A:M the next day (11/09). Not only was no service provided, no phone cal, text message, etc. I called to inquire as to delay and was told that delay at dealership was to blame but that I'd get a call very soon. no nothing.

Again I call and I'm told there's no record of my request. Worst service ever!!

Corpus Christi, Texas 78415, AutoNation Chevrolet Monday November 5, 2018, I went to get a loaner from Mr. A. I do not care to discuss politics with anyone and the last place I expected to discuss politics was in the dealership. Mr.

Berry upset me very much that I do not want to ever deal with him again. I am a Viet Nam Vet and to this day I take medication to help control my anxiety feelings and medication for my mood swings.

I did not ask for this conversations with him, Even as I write this memo I am still irate and upset, This complaint is also being send to Mr. Vic Landa Service Lane Manager.

My 2006 DTS has a recall on it. I have contacted the dealer Thompson McConnell in Cincinnati 2 times on this recall and was told both times that it is not something I need to worry about and no need to get the recall fixed that my vehicle really does not need it. Why would you put out a recall that a dealer does not want to fix?

I visited crest cadillac in Nashville, Tenn. due to my 1993 cadillac sedan deville stalling on the freeway on July 31, 2018. I was notified that my vehicle needed a fuel pump and a fuel tank with a strainer. On Sept.

18 my vehicle stalls and I tow it to Jeff Schmidt Cadillac where they inform me of vehicle need ed a sending unit which is directly related to the fuel pump inside the fuel tank. Therefore I paid $666 in labor plus parts totalling $931 and approximately six weeks later I have the same symptoms , but I part that should have been replace was never mentioned and was declared as being good.

I am being told that a sending unit is not available through GM and can only be purchased in a package that requires purchasing a new pump where the total cost is $1100. Crest cadillac has…

I purchased a Cadillac XT5 last June. While travelling in the mountains this summer I found that the radio nor the X M work in the mountains. That's when I discovered that my X T 5 did not have a CD player. WHAT GIVES?

This vehicle has everything else. I am not at all happy with this vehicle.

My car was driven to Figueroa dealer in Los angeles on May 2018 the manager Dan gives the run around i keep calling and Dan keeps tellin me it will be ready i ask him to put my car back togather so that i can drive my car. My car has been at dealer since may 8 2018 this manager is lieing this dealership continues i need .y car in running configioning just the way it was its now sept 2018 and i dont have my car i will file with better business i need my car i will never get my car service at cadallic on Figueroa downtown Los Angeles my info is:

Gloria Provost 13020 gramercy place Gardena ca 90249 310 418 1658 Dan the service manager has continuously lied to me since may 2018 as of this date Sep 6 i dont have my car

Although this is the first Cadillac I have ever purchased, (in tribute to my dad who forever had cadillacs up to his passing) and it is the worst car that I have ever purchased. There have been mechanical issue one after another after owning the vehicle for only 8 months, with GM openly knowing about at least one of the issues.

Right after the purchase of my Cadillac SRX, I had to purchase new struts all the way around from the dealership. 00 they were pretty expensive. Three months later, those had to be replaced because my car sound like the front end was falling apart every time I hit a bump.

Just 4 months after that, I go back because once again every time I hit a bump, it sounds like my front end is about to fall off. I take the SRX back to be inspected only to be told that once…

Very disappointing experience with the service department! We took our car in Last Monday June 25th and just received it back this morning July 2nd just to be told that it was the battery. In the 7 days that they had our car, we called multiple times and left multiple messages to see what was going on with no returned phone calls.

The lack of customer service is disheartening and so was the experience in talking to Marlene. She has a very bad attitude and is very rude, she should not be dealing with customers. We have an extended warranty on our vehicle and the thought of having to take it back to them in the event that something else goes wrong, makes me angry.

To take 7 days to come back with it was just the battery, makes me extremely angry. There needs to be some major training on…

I called the Cadillac dealership and three different times I get transferred to service and get no answer. LINDSAY CADILLAC HAS REALLY WENT DOWN HILL SINCE I BOUGHT MY FIRST CADILLAC 13 YEARS AGO AND SECOND ONE 6 YEARS AGO....I WILL FIND A NEW DEALERSHIP

#Cadillaccorporate have any of these issues been addressed?

I HAVE BOUGHT 7 BRAND NEW CADILLACS FROM RICK HENDERICKS CADILLAC IN NORFOLK. THIS LAST TIME I TRADED IN A LEASE THEY MADE ME AN OFFER AND I ACCEPTED ONLY TO FIND OUT THEY DID NOT PAY WHAT I OWED ON MY LEASE. EITHER PAY IT OFFOR COME AND GET THIS CAR IT GAS BEEN GOING ON FOR OVER 3 MONTHS

I purchased a 2017 luxury 4-door sedan vin 1g6kd5rs9hu197272 at Ettleson Cadillac in Hodgkins, Il. I was rear ended on Jan. 23rd 2018. My vehicle was deemed to be a special quality frame which I was not advised as the particular frame. It is now March 17th and to date they cannot find a body shop that can fix my car. Is it possible you can exchange this car? I have been driving a small car as a loaner for the past 2 months. Please help.

Thank you

had my car at bowser cadillac in mcmurry pa 4 times in one month for the same problem. got it back and yupp same problem..was going to upgrade but it wont be at dealership.. not very happy

I purchased a Cadillac ATS 2018,, Monday, 1-22-2018. I waited for the car to be checked out. It took an hour. When I got the car the tires were not properly inflated. What were they inspecting? My heated steering wheel and seats keep coming on when the car is started.

I've taken the car to the dealer ( Crestmont in Beachwood) three times and I was told the problem was fixed. I was told the problem was fixed. When I got in the car and started it for the fourth time. It happened again.

I would have taken the car home and had to bring it back a fifth time. ). It seems to me someone should be there to explain and repair my car NOW, not in a couple of days. I love the car and the sales people are polite.

This however is not about etiquette; this is about product and service. The tires were…

I purchased a certified vehicle from Plaza Cadillac. I had not drove it off the lot before the Cue began to have issues. A week later more issues still. What kind of certification are being performed by your dealer. I should not be experiencing these issues on a vehicle that was just certified unless the inspection was forged to sell the vehicle without having to fix the issues. I am very upset but not that Cadillac cares.

Issues:

• Loud bang from the transmission or differential at times. • It feels like the gears get stuck when slowing down at low speeds then a bang • Vehicle Cue keeps having issues. Began to move between applications by itself. Freezes and I am unable to perform any operation at all. • Vehicle changes between sports mode and touring mode by itself • Rough idle at…

We bought a new 2016 ATS in December 2016 from Patrick Cadillac in Schaumburg IL. Last week (Friday 8/18) we experienced a flat tire. It was towed to a Firestone store close to our home for repair. A new tire was ordered and when they attempted to replace it they could not find the lock key to remove the damaged tire. It was not to be found in the vehicle. We have been trying to get assistance from the dealer, but so far nothing has been done. We need our car to get around, We have been going through our documentation and can find no reference to changing tires or anything related to this situation. We found reference to a bumper to bumper warranty, but no details.

It has been almost one week we've been without our vehilce. We need help resolving this issue in a timely manner. At the very…

I recently found out that the certified preowned Cadillac EXT I purchased in 2008 had body work done to it. I was not informed of this at time of purchase by the dealership or from the corporate office. I just thought the CEO of Cadillac would like to know about the fraud going on inside of his company.

I have been a customer of Jim Colman Cadillac for over 15 years. I have previously leased Cadillac cars from your company and purchased a 2009 CTS in November, 2008 which I am still driving. The mileage on the car at this time is almost 31,000 mile which means that in the 6 years I have been driving this car I am averaging approximately 5,000 miles a year. I have been maintaining the car with your service department to keep it in good running condition.

My issue at this time is that I took the car in to your service department on January 28th, 2016 with a coupon for an oil change that promised a rebate from GM so that the total amount I would pay would be $39.95. I spoke to your service representative, Martin Gonchar, who then told me convincingly, it was necessary to do a 30,000 mile…