California Pizza Kitchen

After experiencing terrible service and food that was clearly not fresh, I contacted CPK customer service department and let them know of my experience, upon doing so I received an email from the general manager named Rosa. She indicated that she was very sorry and wanted to send me “be our guest cards”.

And asked for my home address which I sent her. She responded by saying that she would send the guest cards out that very day however, to date they have never come. Wow! So now not only did I receive bad service and old food, I received a lack of follow through from the GM.

I have lost all faith in CPK management. I will never go back, and I plan to tell everyone I know just how terrible my experience was and why I refused to ever eat there again. SO unprofessional!!!

Manager Don was horrible, kept interrupting while I tried explaining my issues. He made an excuse why no one was the takeout counter, he said he cannot be everywhere at once, The host who answered the phone made me wait 10 minutes.

He name was Brandon and not pleasant. I told Don I was going to report this to corporate and he said do what you have to do. He does not belong in customer service management. The whole staff needs more training.

I had a takeout order which was delayed 30 minutes, no one was at the takeout window. My order was incorrect. Asked for extra sauce for avocado egg rolls, not provided. Pasta with Alfredo sauce had no sauce.

We went to your restaurant in Irvine Spectrum last Saturday evening with my wife and 7-year-old daughter. There was no free table, we waited for half an hour and they seated us at a table. The table was right in front of the toilet and there were water jugs right behind it.

We were not very comfortable. ' We took our belongings and moved to the other table. " We were shocked. We stood up and told the other officer about the situation. He just said sorry and no one did anything to fix the situation. We left the restaurant.

We couldn't stand there after such disrespect. What kind of rudeness is this? I have a complaint against this personnel named Mickey and I will take this issue to higher authorities. We have been living here for 3 years and this is the first time we have encountered…

I went to CPK located in Alton, Irvine. We've been to CPK many times, but tonight was the worst night we've had at CPK. We got there at 9pm and the restaurant wasn't even busy! We ordered a salad and pizza but after 45 minutes we still hadn't gotten our salad so we had to go talk to a manager.

We got our pizza the pizza was cold! We always order same foods when we go to CPK. Thai salad and BBQ chicken pizza so we know the food! The foods qualify was bad and service was horrible! I would not recommend to anybody to go to this branch!

First off, I wasn't going to write a review because I honestly am an understanding person BUT I go to CPK at-least once every two weeks and by far last-night was the WORST experience.

When we were sat we got greeted and our server said she'd be right back. So great she acknowledged us, as a server in this industry that's exactly what people look for and appreciate. She then came back and took our drink and appetizer order. We were sitting at our table with nothing but our coasters. Maybe around 15 minutes later she brought us water and bread. Then our drinks took around 25-30 minutes to make. But why?? As if there was no one to make the cocktails. To me it didn't seem busy at all, and the tables around us were served water right away. Not sure if she was a new server but if she was she…

The manager replied. Not happy with the outcome why would the person making this fault trying to resolve it, I'm confused.

My wife and I visited the California Pizza Kitchen in Pentagon City Virginia. Our waiter name was Eric. He mentioned the Take and Bake Pizza which we purchased and it was great!! We really enjoyed our dinner there and the hospitality that Eric displayed the entire time.

I could not believe that he was a new addition to California Pizza, because he was great. We will definitely visit again this weekend with our family. I have never laughed so hard in my life. The restaurant was very clean and the food was OUTSTANDING!!!

This is now considered our favorite place to dine!! GREAT FIRST IMPRESSION!! I’m sold!!!!

I have gone 2 times to CPK both times I picked up the first time I ordered a Pizza I knew it was gonna be bad when I felt the pizza in the box sliding around it already sounded like it was cold and when I got it home it was worse than your frozen pizza I didn't complain.

The second time I order take out garlic fettuccini with chicken and spaghetti with meat sauce the both tasted like day old left over both did not have much sauce and the bread which was 4 small pieces per order it was very hard and not easy to chew.

Also I ordered from website and prices were not the same as I was charged. Your website should be accurate on prices.