CareFirst

Had to re enroll w/Carefirst,thus far no one seems to give me correct info.Need to communicate w/ a supervisor.Been on the phone several times 01/19/23.

This place leaves you on hold for literally HOURS and then doesn't help you at ALL!

The customer service agents are poorly trained and don't know the provisions of the policies they sell. They keep telling people that the PPO policies that they sell only have in-network coverage in the local MD,DC,VA area. In fact, these policies have nationwide in-network coverage through the Blue Preferred network.

As a result, the customer service agents are virtually useless when you have a question about out-of-area coverage. They just tell you (incorrectly) that everything is out-of-network. Thankfully, the claims from out of area go through as in-network.

00 for it because i haven't hit my deductible yet which is ridiculous. The way it was explained to me was that would be the cost until i hit my deductible and that is crazy. These are items that most Americans need .

I want to know how do you think people are suppose to afford that.

I received a notice that family health insurance premium increased $400 a month (35%). I called the 1-800 number which offered Option 2 (If you are calling regarding a rate increase notice). I was on the phone at least 2 hours speaking with three representative to learn why my rate was being increased by 35%. In the end, all three representatives threw up their hands and politely advised:

1. They did not know why my rate increased by 35%; 2. They did not know the criteria and parameters for my rate increase; 3. The best they could do was to transfer me to a sales agent; 4. They did not know why the 1-800 number offered an Option 2 for those calling about their rate increases, because they had absolutely no information regarding rate increases.

So, I wrote to CareFirst Headquarters in…

At 1: 37 Pm on 05/01/2018 I called Carefirst using 800-842-5975, and spoke with Renee, who did not provide a last initial or a reference and a "supervisor" by the name of Heather who provided ref# 181210005860. Renee was extremely rude, like most Carefirst reps are and before I could ask majority of my questions he cut me off several times, over talked me several times and pretty much hollered at me.

I called in to get clarifying information and asked, " When did this information change" he told me since I been working here. As if I am supposed to know how long that is. After going back and forth several times, he finally got a "supervisor" after telling me there was no supervisor on the floor.

" How is that of any help to our patients that we are trying to service? We call and wait…

Each year all my member data is flushed and the poor website is not helpful to enter the critical Other Insurance information. I have two other insurance sources. The web managers admit that the site does not work and do not offer to input my data themselves.

The get healthy program gave me only one pass and I did not have blood pressure or cholesteral data on hand -- sorry! I could not go back and add. Extreme frustration every year. Oct lab claim still hanging.

My husband and I pay our premiums through our credit card, recently we were issued new cards, same number but new expiration date. I called CareFirst to update the date. Apparently a subscriber must do this on their web site which is beyond Unfriendly and downright rude. I have limited computer skills and my husband not all. I managed to make the change for my premium after almost two hours on the phone and computer with a testy technician.

I also have vision and hearing problems. My husband with no computer skills had to revert to paper billing. The only other option offered was a "lobby" in a distant county. I asked if we could do this by mail that also is not an option. We are both octogenarians and can not drive those distances. CareFirst makes no accommodations whatever for those…

Having a problem with my monthly premium. The result was I was overcharged five dollars for additional items that I saw listed online. The website is very unclear. I heard the clerk explaining to other customers after me w/o them asking, but she was distracted by her daughter who she was apparently texting at the same time.