Carrabba's Italian Grill

On 3-13-2024 I order for me and my wife, my wife dinner was alright, but when it came to my dinner it was terrible I ordered Fettuccine Weesie and paid 21.99 for my meal.The pasta was over cooked and stucked in one pile and the shrimp was raw I don't know what happened because we go to the establishment all the time

Could someone please contact me in reference to the bartender Carolyn to an incident on 2/6/2024 . I also have a text that she sent me that I am not ok with . Washington rd location

The soup has meat in the broth the waitress didn’t k ow paid for my soup she was amazing when I went to manger he was a complete ass I didn’t ask for anything but to teach people the broth isn’t vegetarian he was so rude and said it was he makes it and made me feel like a fool the broth is t vegetarian and I’m beyond mad at the way all this went down

I am sending this in for my son Nick Zipf. com). I am writing to you because I was so disappointed for my son and his girlfriend, Rachel, who went to your Palm Coast Fl Carrabbas restaurant last night ( Sat 10/21/23) around 730pm.

It was a special dinner out for them as the two work alot during the week and only see each other on weekends. They live on seperate sides of the state. They mentioned that they were going to Carrabbras and I totally was excited for them because its one of my favorite places to eat.

(I special order the Scallop dinner when I go there and it is always perfect). I thought they made a great choice until my son called me to ask if I wanted an order of scallops because they were very unhappy with the food and especially the service and wanted to just go home.

I was…

I have been a loyal customer for many years. I have been a regular at the Central islip branch in Long Island. On the Friday of 10/13/2023 one of the service members by the name of Katrina launched a wrong and defaming accusation against me accusing me of harassment.

This has ruined my experience at what is otherwise a fine dining location and I am demanding if not her removal or termination then at least her transfer. I am a good law abiding person who has no crminal record whatsoever and this experience I went through has darkened my outlook on this restaurant chain and the generous business I have brought this company might be considered at an end or suspended for some time. Sincerely.

I was at the Carabbas in Maryland at 7600 Belair Rd, Baltimore, MD 21236. I was seated very quickly, however once seated, no one serviced my wife and I, 17 mins went by, I ask for a manager to explain to her the situation.

She got us a waiter , but it was the same one that walked pass us the entire time without acknowledging us. We were so disappointed when he said he didn’t know we was assigned to him. We were with the host, that took us to the table while he was there. give us his name.

I went up the street to Outback was seated, within 52 seconds, the waitress was there, by the way it was crowded. I time it to make sure it wasn’t me being over sensitive. Please address this issue at that location, this isn’t the first time this has happened.

However it’s the first of me making a…

I placed an order to go Last Friday and it was HORRIBLE chicken was over cooked, fettuccine was very dry an Lasagna piece was so small VERY DISAPPOINTED AND I USED A 10 DOLLAR COUPON FOR THIS

We ordered the chicken parmesan, fettuccine and lasagna. The chicken parmesan was overcooked and dry. The fettuccine was as dry as could be and the lasagna. It didn't give you enough to feed a mouse very disappointed.

My spouse, son (5 yrs old) and I dined at the Southgate location on 6/7 around 5:30pm. The entire time we were there, the "manager" Alexis was standing, talking, joking around then finally sitting at the booth behind us with her "friend/family" members.

I couldn't enjoy my meal or time out with my family because of all the noise and cursing at their table. The waitress ordered my wine then forgot to bring it over, as she admitted. No direction or supervision since management was having a great ol' time disturbing the customers. 00 meal!!!! Retrain your staff!!!!

FOR YEARS (20+) I HAVE BEEN EATING AT YOUR ESTABLISHMENT ALL THROUGHOUT FLORIDA - EAST COAST & WEST COAST BOTH & MOST RECENTLY IN PHOENIX, AZ. WITH THE BEST OF SERVICE, KINDNESS & LOVE TO THE ATMOSPHERE YOU OFFER, THE DINING EXPERIENCE YOU PROVIDE & THE QUALITY OF FOOD YOU SERVE !

TODAY, ALL THIS WENT AWAY WHEN THE SWEESY WITH WHITE SAUCE CAME WATERY. THE MANAGER - RAMONA COOK - CHALLENGED ME ON MY COMPLAINT - THIS IS ABOUT THE ONLY DISH I ORDER WHEN I GO THERE BUT JUST TO MAKE THIS MORE IRRITATING - I WAS RAISED IN ITALY AS A BOY & IF SOMEONE KNOWS WHAT THE FOOD SHOULD TASTE LIKE - I BELIEVE I SHOULD.

INSTEAD OF REPRIMANDING HER STAFF THAT PREPARED THE FOOD & MAYBE HAVING THEM RETRAINED. NO, I BELIEVE YOUR MANAGER NEEDS THE SAME TRAINING AS YOUR COOKS BECAUSE NEITHER RECOGNIZE THE ERROR…

The hostesses were leaning , uninterested, and not helpful. I arrived checked in was informed my order will take a little while longer understood. 20 min later nothing an hour later informed order was not received after checking in. I proceeded to ask for a manager no empathy no apology just looking crazy name was Jay.

They rushed tossed thing s in a pan tumbled disoriented so after 1 hour and 20 minutes of waiting I received my order. No empathy no apology very disappointed in the customer service given.

I order all my meals online using DoorDash delivery; I'm a senior citizen and this is my 'luxury' in life! I am extremely upset with Carrabba's Italian Grill restaurant on Miamisburg-Centerville Road in Dayton, OH. They DO NOT DELIVER BUTTER FOR THE BREAD INCLUDED WITH THEIR MEALS.

As informed by manager, Steve, on Tuesday evening, 04/04/2023, all that's included with delivery is herbs and grated cheese. This is TOTALLY UNACCEPTABLE! Do YOU enjoy YOUR bread with herbs or grated cheese in place of butter???? I have ordered frequently from Carrabba's as the food is excellent, however, I WILL NO LONGER ORDER DELIVERY FROM ANY CARRABBA'S RESTAURANT AS LONG AS BUTTER IS NOT INCLUDED WITH DELIVERED MEALS.

AN ITALIAN MEAL WITH NO BREAD IS AS BAD AS NO MEAL AT ALL!!!! The prices at this…

Yes at the Port St. LUCIE, ZIP CODE 34986, THE Haitian kitchen staff is loud and unruly. This makes the dining experience totally terrible.

Last night I took a friend of mine to the Carrabbas in Roanoke, Virginia. It was my first time and his second. It was his suggestion that we go there. He had done a favor for me by giving me a ride from Lynchburg to Roanoke to pick up a car that I had some paint work done on so dinnweer was on me.

He ordered some soup and Chicken Parmecan. I ordered a steak with mashed potatoes and brocolli. I believe it was a sirloin. 99 as I recall. I ask the server to have mine cooked like the one pictured in the menu.

When I got the bill I was in for a big surprise. 99 sauce that we had not even asked for. 99 as the server thought I had wanted the filet. Aren't all of them a filet meaning no bones?

99 added to my dinner for some sort of sauce that I didn't ask for. 98. 99 because of the addition of…

347 in Smithtown for many years and have always enjoyed the food and the service. But we have experienced a decline in service, which I believe is due to the management of this location. An example, last night there was no management present, service was slow, the servers were all wearing casual clothes that was not appropriate for this type of restaurant.

We were informed that the manager on Saturday had made the decision to reduce the staff on Sunday because she believed it would be a slow night. When we inquired about the appearance of the employees, we were told that it was the manager’s decision!

We usually eat at this location once a week. The present manager never stops at our table or any other table for that matter to inquire how…

I bought a Carrabba’s gift card at Christmas time for $100. I received $40 in bonus cash. I have done gift cards n bonus card before at other restaurants. Carrabba’s is the only one who has restrictions on how we spend the “gift” Carrabba’s gave their customers.

It doesn’t matter if a customer just spent over $100 on eating; only one bonus card of $10 can be used. ” Where does it say no alcohol purchase? It doesn’t. I was at your Westlake location on March 24, at 1:30.

Had a sangria, the computer would not take my bonus card. The manager said she can’t do anything. So, now I will not be eating at Carrabba’s. They don’t value their customers. They just want to scam them for money.

I ordered a curbside pickup from Palm harbor fl Carrabba's. I waited for 20 minutes no one ever came out to give me my food. So I went to the door to get my food. I got my food I got home about 15 minutes later and the food was terrible I don't know why I expect something different but I always think that they will fix their problems but they don't.

Always forget the oil and spices for the bread. I asked for parmesan cheese they forgot it. I had to double check that they gave me utensils which I asked for.

I took my granddaughter to dinner last night at the location in Venice on route 41. From the beginning, the waitress was very insubordinate. I asked her if she could look up the price for you or to go boxes of sangria cause we are having a Saint Pattys day party this weekend and I wanted to purchase two.

She told me she would let me know. She took her order in. Basically I never seen her for the rest of the meal. I had to stop a busboy to get a refill on my drink. I had to stop at another busboy to ask for a to go container and my check.

She then dropped the check off and charged me for my to go cup that I put my diet soda in. So I asked the bus boy to go grab her again and remove that because I should be charged for a drink. I already paid for.

I also ordered as a dessert when she dropped…

This location was not very clean and we are here today 2/11/23@ 12:57pm for lunch. The entry door coming in has not been cleaned in awhile. Obviously not even the night before. I told two girls at welcome counter and nothing was done.

Window seals that we see at tables and some sit next to need to be cleaned and dusted. I could go on. Someone needs to clean. The entry door is disgusting!!!!!! Ocala Florida location.

Very poor service food came out cold burnt and crispy did not get greeted and not very nice people working location was novi mi , drinks were not good had to send food back the place was not busy at all should of had better service .

Carrabb’s 1285 US Hwy 1 Vero Beach Florida Date: January 3, 2023 approximately 7 PM.

My wife and I decided to go out for dessert and decided to go to your establishment. We’ve been here before and never had any complaints. We received it at our table and there was one gentleman training a second gentleman I’ve been a server but they were at another table. The trainee came up to our table and asked if we were taken care of and we replied not yet. He told us that he was a trainee and the other guy will be with us shortly but could you get us something to drink in the process. My wife asked for coffee and sweet and low. It was a while before the coffee arrived. The other server acknowledge that we were there and would be with us shortly. Shortly had turned into almost 15 minutes. But I…

orange park location. 904 777 2225 delivery. I was over charged $25. Still cant get thru to a manager to get it fixed. Got hung up on twice. Please call me so we can get this straight. 904 210 2700

Gulf to Bay. Had dinner Saturday Dec 17. Ordered Italian trio. Lasagna almost non existent. Complained. New portion just as bad. Kitchen staff loud and unruly. Terrible management.

Let me get to a couple of effect us you used to have three soups available every day we haven’t had Lentil Soup in a very long time at the Lemont Restaurant the wait staff keeps telling us they only have it available very seldom, why? in closing I would like to say it’s a shame that our best restaurant is taking the same route as a lot of restaurants that have closed.

Our server Brandon was great except the food came out before he realized it, not his fault. Would of given a higher rating but the food was mediocre, spaghetti was runny and meatballs soggy, could have been soup. Wife had lasagna, tasted like it came out of the box.

Wait wasn’t bad (25 minutes) but when they sat us at a window booth, the first thing we both noticed were water ants crawling on the table! Every few minutes had to knock them off. This made me look close at the building, the wall panels were flaking and floors and ceiling were dirty.

As much money as this place brings in, you think they would do some renovations. Definitely not the place that’s advertised.

First impression are long lasting.

On 10/28/2022 Saturday I took my wife to Carrabba's in Fayetteville Ny. It was the worst experience I have ever had.

First my wife orders Lobster Ravioli and it comes out cold and tasteless she didn't even eat it. I ordered Chicken Broccoli Fettuccine Alfredo the pasta was overcooked, the broccoli was hard and the chicken was rubbery and not cooked all the way.

Our 2 Ceaser salads came out with our meals the romaine lettuce was wilted and brown. We ordered Fried Mozzarella as a appetizer that came out cold with the cheese overcooked. Ask to speak to a Manager a gentleman came out and said he was a cook/Maitenece/ fixer?

He literally argued with me and told me I was wrong and that he knows food and there is nothing he can do about this in his eyes everything was perfectly fine. I ended…

My order is missing 1 pc. of Chicken and the two soups are half cups only. I would like to request a refund. Thank you. Order Reference: CHECK#3

Store contact: +1 561-734-5152 1999 N Congress Ave, Boynton Beach, FL 33426, USA

Ordered an online order calling the cape coral store directly to ensure orders were done correctly. This was placed at 4:11 pm on oct 13,2022. She said it would take 45 min to 1 hr for delivery. She took my cc number and i placed a tip for the driver.

530 we still haven't received our order. I called and spoke to David and he said give it another 10 min it was sent out 20 min ago. Called back at 6:00. He put me on the phone with Keely or kiley?

She said the order was placed with doordash and they were unable to track the driver. I just said told her i want a refund and she said that was for me to contact doordash. Ive never seen such incompetence in a place of business.

This is not the first time we have had issues with this store. Very very disappointed. Never got my food though they…

Bedford New Hampshire location - There is no hostess and we are waiting in the front of an empty restaurant. Waiting over 10 minutes. Why are you even operating here if you don’t have staff to run the facility. No one seems to know who is running the establishment. Very disappointed. Get it together.

The whole takeout expereance was awful Highly seasoned food unable to eat Mashed potatos we're grey and loaded with salt. The bread was so stale if you threw it at a wall it would put a dent in it. People work hard for their money it's a shame you get crap for your .oney

I recently visited my local Carabbas: 16525 Pointe Village Dr. Lutz, FL 33558 and sat down at the bar with my daughter. The bartender looked at us several times but never said hi. At one point she was even in front of us and walked to the opposite side of the bar to clean.

After about 3 to 4 minutes, she finally came back right in front of my daughter and I and started cleaning. The first words out of her mouth were: “can you please lift up your stuff (cell phone, keys) so I can clean” I said Hi to her and asked her how her day was and then asked for menus.

It was almost like we were being ignored. Normally we go in there and Zack is there and does a great job. This bartender we’ve never seen but one thing is for sure, we didn’t feel welcomed so we left.

I called and let the manager…

Had take out tonight from carrabba’s tonight was terrible .. my husband and I rest at the restaurant in brick nj a least once a week .. I have never had a bad meal in all the years I’ve visited the restaurant..

The food from take out was dry , no extra sauce .. I had eggplant , my husband had lasagna that was so terrible we threw out the food .. we are good Customers at your restaurant so I expect to hear a reply back from a People please because I did notice about 45 people said that Carabbas does not return emails or phone calls thank you very much hoping to hear from you

,32258 We had hoped this to be a joyous reunion and a good meal. I am enclosing a copy of our order, #10875498441654273: Our complaints are as follows; Eggplant Parmesan... you can imagine my disappointment. There were 3 orders of Chicken Parmesan... very dry no spaghetti. i Johnny Rocco Salad.

the salad was very small, and the shrimp were tiny My daughter-in-law got sick and was vomiting on and off for at least 24 hours. 1 Lasagna... very over cooked, 1 Fettucine Alfredo w/Caesar was inedible and was pushed to the side.

7 meals of the 10 were tossed in the garbage. If the meals with no spaghetti were supposed to be ordered as a side dish, we were not informed. This is not what I expected in supporting our local restaurants, nor should you expect your restaurants not to have quality…

We experienced a very rude and obnoxious waitress. When my wife asked if we could still get lunch. Miss Heather in a snippy way said we had 3 min to get it in the computer. ” She took over 5 minutes to return, along with a male employee how stood off to the side and just watched.

After that is was a deadpan face and only said what was necessary to get an order. We stayed because we weren’t going to be intimidated and run off. You can bet that was our last visit .

Let me begin by saying we have been loyal customers for over 30 years and we love Carrabbas (and BoneFish) food and service (most of the time). On Saturday, April 23, 2022 we decided to eat at our local Stuart, Florida location.

We wanted to go early to avoid the rush so we arrived at about 4:30. As we entered were were greeting nicely by a young woman who was holding the door for us. There were seriously no more than 6-8 people in the entire restaurant.

There were several ladies at the reception desk and we asked them if we could sit in the bar area for dinner. The one (I think it was the manager) said no because there was no one to serve us.

We dine in the bar area often so we said "It's ok if the bartender serves us". She said "NO" you can't eat in there unless you sit at the bar…

I'm sorry to bother but after several attempts of trying to reach someone last night after this order I didn't know if to reach out to corporate or management. My husband Rafael ordered me a Salmon last night curbside not only did they take forever but when I got the food it looked like someone's leftovers.

The salmon was burnt and fishy. 00 dollars I've never been so disappointed. We've been regulars since you first opened.