CenterPoint Energy

I am done with this company. I reported this light pole breaking apart multiple times with last few years. They only sept people to put a rope around the crack. 77084. Because of this light poles 77084 Jamestown have. I electricity.

Also I reported lot of huge trees around power lines on little York and Langham where the big breakage happens because of the large trees got caught with the wires. This would have not happened if Simone did their job.

They put a bandage on those poles and boom. They collapsed. Other areas got hit really hard and no light pole broke.

Everytime it rains a little bit the power goes off and the knew that im one of the customers who lives on a nabulizer i need the electricity and the dont care and when ever we call they said there is a tree falled on cables which is the same issue rhey said everytime

Since I moved to this house, I always have fluctuation and power breakdowns whenever tghere is even a slightest of wind or rain. that needs to fix as it effects my home appliances, AC unit, HVAC etc.

Frequent power outage (less than 5 senconds) without any weather issues.

Poor electric reliability by center point energy.

Frequent power outage without any reasons and justification interrupts office work, and ctreate interruption to important meetings/calls

Center point energy has very very poor reliability of service

I’ve been out of town and on FMLA for 6 weeks- return home to discover that my gas was turned off for a past bill of $26.63! It’s gonna cost me double to have it reconnected!

C. is a General Contractor with our business located at 3801 Knapp Road, Pearland, TX 77581. In early June we had 2 heavy storms. The first storm knocked out our power and fried two of our HVAC units which cost thousands of dollars to replace due to tree branches on the lines (not on our property).

The second storm (a week later) the tree branches knocked out a transformer and our business had to close down for the day, again costing thousands of dollars. 23 to ask them to please come cut the branches of the tree as well as all the branches in the power lines on the North side of Knapp Road.

There are tree branches in the lines as well as trees pushing the poles over. 23 and was told that a time for their response was not noted yet. 23 and was told it can take up to 4 weeks.

23 however,…

My power has gone out 5 times the past month. 4 of the times there was no wind or rain. I live on 9547 Spiralwood Lane in the Willowood subdivision. The other side of the street never loses power. It is always the same side.

The same 64 houses or so are always losing power. What is going on? Why can't centerpointe fix the problem?

Horrible service! consecutive Outages in short periods of times(in seconds) puts all of our appliances and HVAC systems at risk of breaking Down! Hot sunny summers to blizzards and rain and storm doesn’t matter, they can’t handle anything! And don’t think by switching to another company you are safe!

CenterPoint is the mother company of all companies out there! Cut your profits for one year and just update your systems and grids instead of raising the price on people for what you should have done with our money years ago!

I will be contacting the governors office after this complaint! Horrible company!

We lost electricity on Sunday June 18 where transformer blew up. Again tonight June 21 at 9 PM lost electricity and it is 12:22 AM June 22 and no electricity. The same area and houses lose electricity every time. Home on other side of our street (Red Creek Cove Ln) and, the street leading to Red Creek do not loose electricity.

This had happened multiple times. Why our system is so unreliable? It is unacceptable with all the heat. What a shame.

When the fuck are you going to show up I have a service appointment between 100 pm and 8 pm you called at 615 pm and said a service person was 30 minutes away and now it 10 pm what the fuck are you serious fire people you dumb fucks I'm losing money waiting for you you assholes

Everyone is rude from the technician to the customer service. Technician showed up, didn't even want to come to the apartment, just said for us to turn the stove gas on until the burners light up. It didn't work for about 20 minutes before he finally decided to come up to the apartment him to actually look at it, then have to fix the issue. Didn't show up again after the burners finally started working, just hung up immediately and left. Would've saved himself time to just come and look at the problem first instead of being an asshole.

Customer service is also terrible. A technician was supposed to be onroute, they tried to play it off like he's stuck in traffic after I had been waiting for over an hour and a half. Finally someone gets transferred to my call to tell me he's at an…

Two complaints: I just started paying gas w/centerpoint, I assumed I was on auto pay and was not - my fault- but after two bill cycles they cut me off without a call ahead to let me know. I complained and payed the recconect fee on top of another charge (totaling something like 60 bucks).

2nd - The next day they were suppose to give me a 30 minute window for the reconnect appointment, they showed up 10 min after the call and left I arrived right after they left. I called and they said its now another 50 dollar fee.

After reading some of the comments I see that I'm not the only one that they play hide and seek with your money I've talked to several people about my problem nobody seems to know what's going on I sent in my payment they told me they didn't get it I told them I have the canceled checks where can I send them she told me there was no where to send the canceled checks that they cashed which is really strange not only did they receive the checks they cashed them three checks and

every time I called they said they didn't receive it.. what company does not have a fax number

The people next door are doing some electrical work and a CenterPoint tech needed to get into our backyard He just walked into the back, opening our gate and not asking permission. We have a small dog that is a runner and if he had been in the backyard, he would have bolted.

Your tech also kept the gate open when he walked to the front door to tell us he needed access to the back. Again, if we had let the dog into the back he would gone. We live close to a busy street and more than likely the dog would have been run over.

I cannot tell you how angry I am about this. I certainly let your tech know I was mad and I have to assume this sort of arrogant attitude is part of your corporate culture. You have a virtual monopoly so you don't care but it reflects on all of you and no doubt one of…

Neighbor had gas line work done to install a home generator. The CenterPoint crew, or the CenterPoint contractor, included 3-5 men and they were on site at my neighbor's address, 919 Bonnie in Glen Kingwood Tx most of the day 3/30/2023.

The crew threw their trash, including 5-8 empty plastic bottles and aluminum cans and food wrappers, on the ground in front of my neighbor's yard along the street. They used a large, plastic bucket to bail water out of the hole they dug.

When they finished, they simply threw the bucket on the ground along with their garbage. I have photos. This is pathetic.

My Gas meter was taken out at 3408 Roseland, Houston, Tx -77006 a week ago without any notification. The reason was said it was not in use so the meter was taken out. now we are trying to get the meter installed back and CenterPoint is giving us hard time to put it back.

Please help as i need it back ASAP

Called and asked for Service Man to come and check The Gas Line to My Water Heater as The Pilot Light didn’t stay Lit. I called 5 Times and each time I was told that There was an Work Order and that it was being Dispatched The Customer Service Agents all had Different Stories a BUNCH OF LIARS NO RESPECT FOR SENIORS, I AM A LONG TIME CUSTOMER AND HAVE NEVER BEEN TREATED LIKE I GUESS I WILL GO TO THE P.U.C. OR HIRE AN ATTORNEY

Truly wish I could chose NO stars.... ALL I WANT TO DO IS MAKE A PAYMENT....

I called in on Today To see If I Could get A Technician to come out to Light The Pilot Light on My Water Heater. I was told by My Home Warranty Technician that After installing A New Control Panel that The Pilot Light Failed to Stay on because There was not enough Gas going to The Line to keep The Pilot Lit and To call Centerpoint I Have been without Hot Water for 3 weeks Centerpoint never came I am 77 Years Old and Ineed Hot Water

Center pointy energy technician came to our house last month to cut back on our gas services. The heater for our house was working just fine before they came to restore services here. the moment he left the heater was not working anymore.

When I called centerpoint they said I need to get a plumber out to fix it, but center point energy was the one who messed it up, and had it to where it did not work anymore. Why should we have to pay for something that the technician lied and said it was working before he left.

We as tenants did not touch anything

I got charged extra money for service tech to come turn on gas then when he get here to home didn't know how to turn on heat then I called back for 2nd opponent to come out they lied and no one came to service the problem

I got it fix . I call back on 1/20 they scheduled 1/21 for 8am and 8pm no called to allow any updates . I called and was told multiple times that someone was coming. Then at the last minute I called again to check in after 8pm and they started someone was coming to my home at 10:30pm at night .

I was very upset because I already missed a wedding and sat in a cold house all day. At that time the rep advised she understood that I was a senior citizen and promised someone will be at my home first thing Sunday morning at 8 am.

Now it’s Sunday 12pm and as of now after speaking to two different reps I’m told my request has been push back once again for other emergencies Which I would believe mine is to. I’m in a house with kids meaning I have to have hot running water on top of living…

VERY SHOCKED & DISAPPOINTED IN THE RECENT INCREASE OF THE GAS BILLS THRU CENTERPOINT & AS SENIOR CITIZEN LIVING ON FIXED INCOME WILL NOW HAVE TO ADJUST USAGE OF GAS POWERED HEATER WHICH WILL BE ROUGH DURING EXTREMELY COLD DAYS!!!! GAS USED TO BE PREFERRED OVER ELECTRIC AS CHEAPER BUT NOW THATHAS CHANGED!!!!!

Horrible service in restoring power. Lights out for over 24 hour in a winter freeze. No excuse for this. Power in neighborhood except for one block on Westshire dr . Planning and preparation a big lie just a photo opt.

Center point caused this outage nothing to do with the weather. Horrible treating customer like trash.

I applied for new services. They told me I had to pay a 90 dollar deposit in which I did. Then when it came to turning services on they said I had a old bill of 74 doting which I don’t remember.

That’s how old it is. So I ask can they put it on my 1st bill. They refused so they rather me and puppy stay in a cold house rather than bill me for 74 dollars. I can see if it was a lot and recent but it’s several years old and less than 75 dollars

Same as what I previously sent. Over the last month and this evening. Unfortunately just as the Astros vs Yankees game was to start the power went off but immediately came back on . This interruption of power shuts down my Technology especially the tv, which I have to reboot.

very annoying to have to do this each time power goes off. Address 26818 Cobble Meadow Ct. 77433. I am not the only one affected. Please FIX

Over the last month and just a few minutes ago, just before the start of the Astros vs Yankees the power went off and came back on immediately. I would say this has happened a couple dozen times. What happens is it shuts off all of my technology, especially my TV which I have to reboot each time. Very annoying. My address. 26818 Cobble Meadow Ct. 77433.

I am not the only one effected

I had a scheduled service for a gas reconnect. I opted for a 30 minute ahead phone call when the technician was on his way so I could run errands on my one day off and make it to meet him.

He sent the call ahead at 10 o clock and I have waited for 5 hours now not knowing when he’s showing up for no reason, missing all of my important things to do. Phone service was kind but no help at all, still not serviced and will probably be looking for a different provider after this inconsiderate experience.

If you say your gonna show up in 30 minutes be there because people have things to do and can’t wait at the technicians pleasure.

On September 24th I called Center point for a gas leak. A few hours later someone came out to turn the gas off and removed the meter. The same day the plumber came out to removed the old wire out gas pipe.

the next day Thursday the inspector came gave the ok that everything was good. I was told the inspector was to let Center point know it's all good and the meter will be returned. This is Friday the 30th .

I still don't have the meter. Now it's 8pm. Not happy at all.

Each day this week 9/26,27,28 at around 7:30pm the power has gone off and back on in a few seconds. Very annoying as it causes my computer, tv, Alexa etc to shut down and hav to wait for my modem to reboot.

What is the problem with the power in this area? Please advise. I am not the only one it is occurolig on cobble meadow ct, 77433

I got a solar system installed, which I paid $75,000 for it. The installation was completed July 15 and a complete application was filed on July 17 with Centerpoint Energy to inspect and activate. It has been 58 days since the application was filed.

Centerpoint Energy refuses to activate the solar system. Most applications are activated within a few days of application. In Dallas, TX, the solar applications are activated within 1-2 days.

In summary, I paid $75,000 for a solar system that I cannot use because Centerpoint Energy refuses to activate it.

Received mailed notice two weeks ago about scheduled outage for 9/7. Outage never happened. No explanation. Today, the power will be out all day. No prior notice.

I had a major power issue at my house and it took Centerpoint 3 days just to come out and disconnect my meter. They originally gave me a 2-4 hour window. Now, I am needing a reconnect and after a dozen calls and multiple different 4 hour window arrival times, here I am going on day number 3 with no power. Centerpoint is a no-show.

Very disappointing as a customer to receive this kind of service. They have absolutely NO REGARD for anyone else's time or situation. They simply don't give a F*&K. I wish everyone at Centerpoint would get fired starting with the lazy technicians.

because he's in for an earful from me, at the very least.

I recently installed solar panels. I am for all forms of energy. I also have a whole house gas generator. I started the solar panel process 6 months ago. It took 2 months for Centerpoint grid operator to approve the project.

The panels have been installed for 2 months. Centerpoint says it will take another 2 months or longer for them to come inspect and turn the system on (essentially, they do not want to turn the solar panels on) because it competes with their large energy grid suppliers.

When I complained to ERCOT (Complaint No: CP2022070546] - Michael Coelho), Centerpoint said that now would take 3 months to come inspect and turn the system on. Centerpoint does not want solar systems in their grid and do anything to discourage and delay connecting homeowner solar systems to the grid.…

Scheduled a gas meter reconnection at 10am August 1st. Was told a technician would come at before 5pm if I paid an additional fee. Later told they would come before 8pm. Technician never showed up and as a result our 10 unit combo complex was without gas for another day.

Called twice to get gas turned on and both times they never came out to turn on my gas, tried calling them on a Friday and waited for 20 min. And no answer and this was before 4:30 pm, this company wants your money but don't want to turn on services

Due to health and medical expenses, we recently moved to an apartment and sold our mobile home. There was some glitch with the moving out process and we got a letter saying the gas bill from the house we sold would be in my husband’s name as of the sold date. Which obviously it should be in the new owner’s name. The rep I spoke to was a sarcastic and impatient person, didn’t seem very patient with me trying to explain how we should no longer get a bill from the house we sold. Hopefully it is resolved and won’t see a bill but the rep’s attitude put me off.

I’d also like to say we were less than impressed with the CenterPoint Home Appliance repair program when we owned the mobile home, we ended up putting in a new heating element for the dishwasher ourselves since they refused.

Texting me to conserve power on the hottest day of the year. I don’t live in California for a reason. I’m sick and tired of seeing trains full of windmills go by my house. This is Texas. ERCOT needs to do something significant; build more co-gens and some nukes.

; Suga Land, TX 77479. 11:00 pm is the estimate time to restore the energy. Center Point claimed. At 8:00 pm (See photo 1). A gentleman knocking on my door who told me that the problem is in the Unit/Electrical Box located at the corner of my in my back yard.

(Also, I saw a big utility truck when I opened the door). The gentleman asked my permission to go around to my back yard.

Also, the gentleman measured the door of the backyard. He claimed that the door is too narrow for replacing the defective Unit/Electrical Box. They start cutting the trees (See photos 2) but they don’t stay that long. I asked gentleman about the estimate time to restore the power, he said: 4 Hours to get a replacement for another Unit/Electrical Box. After that hey left.

I went to bed passed 10:30 pm. Monday,…

I wouldn't even give you a half a star. This is the absolute worst company and customer service I have ever dealt with. Rudest people that tell you 1 thing and it's never the truth! They are so bad. I hate hate hate this company

We have lost power in the 77058 heritage town homes area on in off for the last five days. Center point has done a poor job and 64 people have been affected by this outage. Food is being spoiled , residents left in cold homes and no problem has been resolved.

I would never recommend this company

I have been trying to get a natural gas line laid since November the 1st, 2021.

A service guy came out a week later & said they would lay the line in two weeks, they nv came, called Center Point 3 more times & was told they would send an email to get the line laid & someone would be contacting me, they nv did. I spoke with center point on Dec the 16th they gave me a move in confirmation number 101038119 & said center point would be out to lay the gas line the next day. A service guy named Brad came out said he was there to set the meter, he said he couldn’t do cause I didn’t have a gas line. I told him I have been waiting since Nov 1st for them to do just that, & was told it would be done today. He said let me send an email & I will call you back. I nv heard back from him, and today…

This company had a strictly rule for customer. Tried to reconnect my gas service but they did not have any other options for us to work with. They only have all day window time to get the tech guy come in do the service, no exactly time for us to wait.

We have to work and daily job too. The company websie very confuse and bad on the explanation, could not find what I've charged for. Everytime I call customer service tool more than an hour wait time very frustrated. I wish I can give an 0 on my ratiting.

Have been trying to upgrade gas meter for over a month. After being on hold for almost an hour on 3 different occasions, I was finally contacted and given instructions on how to make the upgrade payment and schedule a service appointment of November 30th.

After taking off from work and waiting all day, since I was given a time frame between 8am and 5pm, no one showed up. I called, and of course spent half an hour on hold, was told the technician would be working til 10pm and would complete my upgrade.

It's 9:50pm, so I'm assuming he won't be showing up tonight.

I have tried for weeks to get someone to call me back regarding a meter upgrade for a pool. I understand they have to send me an email to pay before it can get scheduled and I can’t even get an email.

I talked to a supervisor Josh on 11-3 and he promised he would get my issue escalated and someone would call me within 5 days. NOTHING! I called back on 11-10 to find out he never put in any notes as such so it was escalated again by Veronica.

I was told I would get a call hopefully get a call that day but absolutely no later than Friday and again NOTHING, I called again today and was told it was escalated again. WE WILL SEE. I have left no less than 25 messages at 713-945-2117 for over a month and NOTHING, I have wasted over 25 hours just being on hold trying to get this issue resolved.

I…

I am a resident at 6311 Gulf Freeway (Bray's Crossing) in Houston, Texas. It has been a plethora of power outages at this residential community where the majority of residents are disabled; wheelchair-bound, handicapped and with OXYGEN tanks!

Service was interrupted, Thursday October 28, 2021, at approximately 4:00 pm, where service was promised to be restored by 12:00 am (midnight)--after having promised all different times that day. It was a lie! Power was NOT RESTORED AT ALL. Tenants had no air, no heat, no electricity, no hot water, no light and most importantly, no definite time of restoration. We had lies and no answers.

Friday (today), October 29th -- the professional obligation should be to restore power FIRST THING IN THE MORNING! We get brushed off again. We were told power…

Fist of all I am assisting my boss with her daughters funereal… I forgot to pay my bill ($40) & I was cut off.. ok understandable.. but the service agent that was sent out to my house was rude & I don’t appreciate being talked to crazy in my house.

It actually made me feel uncomfortable especially since I expect people to respect my place. I received a call stating that a technician was on the way. He rings the doorbell & I’m immediately greeted with what took so long I have other orders to fill..

My response was, if I had gotten to the door any faster then I would have broken a leg there’s no way possible I could have come any quicker.. He (Marvin) then says, well the house isn’t that big, I could have left.

Which was totally uncalled for. I can’t believe this company would send…

My breaker keeps tripping and cutting off and it didn't happen until a new person moved next door. Every time she comes home or is home my breaker trips as if our houses are pulling to much electricity. Also, my lights keeps dimming.

CenterPoint Gas set a appointment to take a lock off and turn my gas on. My house burned and has been rebuilt.. Appointment is for today 10/20/21, It’s 4:30 pm. I’ve been waiting all day and not here. I don’t think they are coming today, Can’t talk to a person, just fill in blanks, I think CenterPoint Gas has a sorry way of doing business

CenterPoint Energy repair service is terrible. My power has been out since 4am, Tuesday September 14,2021. It is Thursday September 16, 2021 and every time I call, no one has any information. When I log on to my account, for the past day and a half, no matter the day, it keeps saying the repair would be completed in four hours.

At 8am this date, the message on my account and the automated system has been saying a Our crews are currently investigating the cause of the problem and I still dont have an answer when will my power be restored. I realize that most likely all CenterPoint Techs and employees have power at their homes and dont seem to be in hurry connect my power, but I do pay a monthly electric bill and

if fail to make my payment, it doesnt take over 48 hours to disconnect my…