Charleys Philly Steak

Tried to use a $5.00 coupon manager could not put through and was not expired walked out and tried to call corporate with no luck please have a supervisor call me Craig 561 723-4110 Royal palm beach location

Placed on order online for 1:00pm pickup and upon arrival had to wait an additional 24 minutes to get order. They forgot to give me my drink after asking them to make sure the order was correct. Upon arriving back at work, I was EXTREMELY upset to find out that BOTH of my orders were incorrect!!!

I have been trying to call the store and the phone keeps sounding busy. I have had no success contacting a manager or anyone else! Needless to say that this is. It GOOD CUSTOMER SERVICE. I am very disappointed.

Wtf? I mis-ordered in Providence, ri and found the local phone number went nowhere. Some private voice-mail with an unintelligible female greeting. Same with the corporate number. No one picks up. There is no message chain to reach anyone. When the local charleys called and said my pickup was ready and I said it was supposed to be delivery, the answer was, nothing could be done. Nothing.

First and last time I order from you shitclowns.

I went and bought a sandwich from Charley’s in Baytown texas and when I looked into my sandwich it had a bug or a maggot in my pickle. That was gross and disgusting.

Went to Charley’s Philly Steak and the door was locked at 9:15 went to the drive through and and was waiting and they told us that they was closed and it’s not even 10 pm that’s what the sign says and y’all open sigh is till on

This afternoon around 2:36:27 PM, 02/08/2023, I placed an order for Larger Philly Cheese Steak with extra steak with additional fee and an order of fries (Order Id: AC2BQLB8AEC8). As I was called for my order to be prepared, I witnessed part of the steak fell while it was being prepared.

I asked the guy what you are going to do with part of my steak gone, I paid extra for it. I was told what steak? Then I replied I saw that steak fell from the spatula and added be careful how you handle things.

Suddenly, this guy replied you be careful, I will be waiting for you outside and threatened me. Oh my God, I was threatened because I told the guy part of my steak fell of the spatula that I paid extra money for.

This is frightened to get threaten because of lunch meal. Is this what to expect from…

This afternoon around 2:36:27 PM, 02/08/2023, I placed an order for Larger Philly Cheese Steak with extra steak with additional fee and an order of fries (Order Id: AC2BQLB8AEC8). As I was called for my order to be prepared, I witnessed part of the steak fell while it was being prepared.

I asked the guy what you are going to do with part of my steak gone, I paid extra for it. I was told what steak? Then I replied I saw that steak fell from the spatula and added be careful how you handle things.

Suddenly, this guy replied you be careful, I will be waiting for you outside and threatened me. Oh my God, I was threatened because I told the guy part of my steak fell of the spatula that I paid extra money for.

This is frightened to get threaten because of lunch meal. , Towson, MD 21204. This…

It is 9:39 on Sunday February the 5th. I placed my order at 9:02pm. I was told to pull up to the door, and wait for my food. After waiting 15-20 mins for my food, I did not receive my mozzarella sticks.

Upon discovery, I was forced to get back in line ( doors to the inside were locked), and have been sitting in line for 10 mins now as my food gets cold. This is extremely irritating, and unfair. I purchased my food hot and expect to eat it hot, which I can not due to an error of your employees.

I believe, I am warranted a gift card for the value of the food, I can not/nor will enjoy.

The staff at The Security Mall location in Baltimore County location are rude. This complaints stems from several visits to this site. The cashier murmurs, reluctantly responds to any requests and grudgingly provides what you request. I am an executive manager and I know poor customer service when I experience it.

I will not be frequenting this location again. There are other restaurants in the food court that offer similar food and much better customer service. In short, the staff are poorly trained when handling any requests and not see it as a challenge. Very disappointed.

and if you have they will get in trouble when I find out who's giving out the clear plastic cups HORRIBLE SERVICE AND SHE NEEDS TO BE FIRED THAT WAS AWFUL. 1ST AT 3:30PM . SO I GOT MY MONEY BACK FROM HER AND WENT RIGHT NEXT TO HER TO THE OTHER RESTAURANT IN THE FOOD COURT AND THEY HAD NO PROBLEM GIVING ME A CLEAR PLASTIC CUP.

I MEAN THAT WAS JUST HORRIBLE AND POOR CUSTOMER SERVICE SHE NEEDS TO BE FIRED ON THE SPOT.

I went to the location at the mall of Georgia and there was a black guy with long dreads working the front register I ordered my food and the manager lady name yelled at him so loud my daughter was afraid he was very nice to me and he has great customer service she was so wrong to speak with him like that that lady was rude and

nasty I will never go back there again because of her behavior and I feel so sorry for the guy who was working on the register she didn’t have to do him like that

Horrible customer service. I placed a Google online order for pick up and when I arrived at the store I was told my food was given to a door dash driver. I provided proof that I placed a Google order for pick up by customer and the owner refused to give me a refund or to remake the food.

He stated that as far as he was concerned I had received my food, even though they gave my food to someone else in error. 01.

On 12/24/22 I was ASSAULTED & BATTERY bye a coworker a police report was made on 150 citadel Dr. In commerce ca . Then I was suspended for no reason the supervisors Gabby and Jose and Olga s Lee he lady did not do there investigation like they supposed they will tell me that they will call me when there investigation is over but

they did not talk to the witnesses what they did was harassment and retaliation to that point that I had to resign my job position on 01/09/23

My husband and I wanted Charley’s for lunch located at 205 Bay Park Square Green Bay WI and they refused to take our order and serve us because there was only 3 people working and they were turning away everyone except for online orders even though the mall was basically dead because they were so short staffed so they said they were going to close for the rest of the day.

We went and got food somewhere else in the mall needless to say about 30 minutes later they started taking customer orders again. THANKS FOR LYING TO OUR FACES!!!! I am disappointed in your service at bay park mall on 1-19-2023.

Your morning employees should be ASHAMED OF THEMSELVES THOSE LYING ASSHOLES!! Next time you idiots want to lie to your customers make sure we aren’t eating in the food court if you say your…

I ordered delivery and never received the order but was billed for it order number 15535612454879233 the same number with a cancelation email but I still got billed

Have a hard time to reset my password I need help!!

Patrice Davis patricerdavis65@gmail.com

23 order ID: AC2TCLACACAY . I was never told before I ordered that the location was out of some veggies. Once I made it to work to eat my sandwich, I was missing the green peppers & tomatoes. I called the location and they stated they were waiting on a truck.

My response to staff , that should have been mentioned before ordering. Not finding out while getting ready to eat my lunch. I absolutely love Charley's , but this visit to a new location has killed it for me.

I placed and order through Seamless for 2 Philly cheesesteaks and one order of Cheese & Bacon fries.

However I only received 1 sandwich. I’m missing the second sandwich and the fries. That’s not a big deal, mistakes happen but when I called the store they said they have no record of me ordering. That’s strange but once again, I know strange things happen at times.

My issue is I was told, “how can I help you if I don’t see your order? ” That’s just not how customer service works. You try something. You take my phone number down or you ask what items were missing, regardless of if you have a record of my order or not.

You apologize for the inconvenience. So now I didn’t receive two thirds of my order but paid full price and can’t be helped? I find that impossible to believe even if my…

A friend of mine and myself went to your location at the Hurst Walmart 1732 Precinct Line Road; Hurst Texas on January 1 2023. I have eaten there twice before and didn't really experience a problem until today. Our orders got taken wrong twice and I politely complained.

The gal at the counter was rather defensive as I could determine by her body language. Not professional at all. Initially, I was not served a fork and my complete order. When my friend went up to the counter to ask for a take home container, she did get one while she asked the gal at the counter who the Manager was.

The girl asked, "why do you want to know"? yourself". I will not ever go back there again. None of the staff while I was there professional or offered an apology. This location is giving your company a very…

I ordered on the mobile app to pick up food at tyson’s corner and they told me that they ran out and i also ordered a sweet tea and they said they don’t sell sweet tea at that location but i still paid for the sweet tea and fries i didn’t receive.

The incident happened at the Beachwood Mall in Ohio on 12/13/2022. We placed our order and I went to pay and it didn’t go through twice then she took my card and swiped it on her end several times…She then told me that their system must be down instead of cancelling my order and

telling me I had to pay cash. she switched my order to the other register and she had the other girl swipe my card to see if it would go through. 65…I would greatly appreciate a refund for the second transaction from my bank account seeing how my family and I were only at the mall once this week and I got charged twice…Please inform me of what I need to do to get reimbursed the amount

I order my meal mistakes happens ask for no cheese but he put it three it away and made another one took the steak threw it on the grill as if he was bothered so I watched him he suddenly looks at me arrogantly and ask me if I wanted to cook my own meal and the cashier had to calm him down as if he wanted to fight ridiculous never seen anything like that before wiorst experience

Yesterday evening I went to the Charley’s inside walmart in Thornton the cashier was very rude I put my card in to pay and followed the steps cashier was on her phone after a while she told me I never put the card in I explained to her that I did very rudely she answer “no you didn’t” she told me she was going to throw my food at me and she did. The receipt shows her name is Mary.

I placed an order online and they took the money out my account. When I arrived at the store they stated they never received my order. I’m called the 800 number but it’s going straight to voicemail. It’s not giving me an option to talk to anyone.

I went to Charley's in Wheaton and this lady was wiping the corner with a rag. After that she used the same gloves to put food on everyone subs. It was nasty. That's how people can get sick. I asked her to change her gloves and she didn't she got mad at me.

My order was phillycheese steak plain and order of fries. My cheesesteak was not plain it was cold and the meat was hard and cold. The fries look like they was sitting out in the open hard cold.

I placed a online order on Friday 11/11/2022. It went through and I got a confirmation number and money was taken off my card. I get to restaurant and was told it never came through. I waited for another 15mins to see maybe system was running slow. Order was never received . I was in order to get a refund I can to contact cooperate office and if I wanted food I had to reorder again,. This was told to me by manager and I also showed him on my phone order confirmation and that still made not difference. I am requesting a refund for $7.50 order number was 14031539024773122

Thanks

Ordered from the location at the San Antonio airport & Alicia who took the order was very rude. She was short with other customers too. I rarely complain, however felt this should be noted.

I worked here and was fired Oct 31,2022 and without paper work. I was not provided a real reason and was taken off the schedule without a chance to contact Human Resources. I asked for the number and it was never provided.

I asked for the Corporate number and it was not provided. DO NOT work here unless you want your rights violated. 4855 Babcock st ne, Palm Bay.

New location in spring hill fl. Worst place I've seen for cleanliness and owner. Owner does not know how to run a business. Has no schedule for employees, calls on day of to work. Poor communication with employees. Front customer service area is always a mess. Trash overflowing.

Ice cream machine hardly ever works. Ice always built up at soda fountain area. Food on floor when you stand at counter and look back in kitchen area. Owner isn't polite to employees. Won't give teen age employee hours because he doesn't want to give them a breaks.

So he only allows them to work 4 hour shifts. Most employees quit after a week or two. There's a cashier that's been there since day one and she tries her best, but Owner won't add 2 cashier to front.

Cashier has to do everything in front area without…

We recently visited the location at the galleria mall. The server I believe name was Judy African American female . She was very rude . We were placing our order and she kept changing what we said asking if we were sure. Example. Me: can I have a chicken Philly sandwich.? Judy: are you sure you want chicken and not Philly? Me: yes I stated it correctly chicken Philly please. Judy : you sure it’s chicken and steak?

Me ; yes I know exactly what I’m asking for. I ended up canceling that item and just kept the 2 meals. Their we’re customers behind me . The customer then asked us as we turned was this a line for service. We stated yes. Judy then starts to say with a rude attitude no it’s line 1 line 2 . Line 1 line 2 . She repeated it at least 6 times. I then looked at my husband and told him…

Had a staff member help herself to a tip on my credit card! She charged my card $10 extra!!!! I want my money back! Order #1 on 9/18/2022

We went to the store in Lorain Ohio. We didn't receive part of our order. 59. We called the store to get refund from our home in allen park mi that night. The store is 3 hours from our home.

We used gas of $30 and turnpike fee of$12 to get there and home. They said we had to return with receipt for refund. My husband used a debit card to pay. All they had to do was do a return on the card.

They refused and only offered a gift card to go back to used it. Why would we go back there and waste gas and turnpike fees. We only want our money back for what we did not get. Order id AC2MJK2YAGAQ

I visited your location in the Orlando premium outlet mall today at 11am. The counter person was extremely rude, she rolled her eyes and sucked her teeth when I asked her a question. She sat my drink on the counter far out of my reach and also snatched my money from my hand when I went to pay.

I asked for the manager and told her that was rude. She continued to make snarling faces at me. The manager came out and said I don't know what happened, but did not try to apologize or anything for his workers behaviors.

I was so upset behind her actions I asked for my money back. I was not going to pay for food from a place that gives such negative service. I am very disappointed as I am traveling to this area, and this is what service I get.

DO NOT GO HERE! The guy that owns this franchise is not only a complete moron (I could use other terms but I don't want this post to be removed), he obviously has no concept of customer service and is a cheap sleazy liar.

I have gone there before 8pm when the hours are posted until 8pm and he is either closed or closing and will not serve you. but it wasn't just that. and this is the franchise owner. He doesn't deserve this franchise.

I will not go to another Charlies until this scumbag is gone.

Spent nearly $50 for 2 sandwiches, 2 orders of fries, 2 drinks, and mozzarella sticks. One of the sandwiches was completely wrong after my wife verified. It came with nothing. We are completely missing an order of the fries. This is not cheap. Wholly dissatisfied.

Ordered online almost $60 worth 3 meals and one sandwich. All specialty fries. Had said what we wanted and didn't want in sandwich. Get home none of the sandwiches are made at all as put in online and we received no fries.

For any of the meals and can't get anyone to answer here at this location in Greensboro, NC. We also didn't receive our right drinks at all. How can this be made right. This was for my sons birthday and I even ordered ahead of time for a later time. Spent alot of money.

I placed a order like last time to pick up on the store locataed a 3 miles from my house, but instead it place my order to far from me, I never chose this place is more that 31miles away from me. This my order number 12102681498550272 I have being trying to call for more than 10 minutes but nobody pick up the phone, and nobody to talk ider, just this way, I need to fix that glitch on your sisterm y please return my money.

This is the place ONE PREMIUM OUTLETS BLVD,SUITE 0898, TINTON FALLS, NJ 07753, I will wait for your responde tk you

I went to buy my son bacon cheese fries and the employees gave me RAW bacon. I asked them if they could cook it and they said they are now allowed to cook the bacon. I’m sorry what? Since when are you guys not allowed to cook the bacon.

Please tell me if this is true.

I went to the Charley’s in the mall here in Gainesville Florida. My girlfriend ordered online, and was charged. When we showed up they couldn’t find out order. I showed the receipt and still they declined, it was the shift manager who declined. I had to get the cheese steaks because it was what my 75 year old father in law asked for. So I paid for the food again. I ended up spending about fifty dollars for two subs, including the order placed that I never got.

I’ve worked restaurant jobs, customer service jobs and the like. I had proof of the order, and there clearly was an issue with it being uploaded into the system, but the right thing to do was to give me the food.

I just got an alert that Uber had some Charley’s deal going on, and it reminded me how poor the service was and how…

Customer service is horrible. Customers being told that; no more orders will be taken for the next 10 minutes! Short staff or not, that is very unprofessional and acceptable. At less 10 people was told that. Location is the Four Seasons Mall in Greensboro, NC

My family and I visited Charley's Philly Cheesesteak on July 23rd, 2022 at the Augusta mall in Augusta, Georgia and I felt the communication and customer service was not great. When I went to place my order I wasn't informed before I ordered that they were out of fries and the way the young lady relayed the message was very unprofessional and rude.

The most upsetting part was that I was inquiring how we could pay for sandwiches only since clearly we were not receiving the whole combo. Unfortunately, no one could answer the question. There was not a manager on sight so I couldn't even voice my question to him/her.

39 for 4 sandwiches and I think that is absurd. I would like a refund, gift card or something because I feel that I overpaid for something I didn't receive. Please respond ASAP!

I visited Charleys on Sunday the 17th with my family after church which we have been doing for the past 2 years we always order the same thing one of the items is cheese bacon fries add jalapeños and I was informed it would be a additional 50 cents for the jalapeños and I told the lady that I have never been charged 50 cents in the past that they were free and

she said I could either pay it or not get it and I asked for a manger and she informed me that she was the district manager and what she said goes and that if I wanted the jalapeños I would pay 50 cents or not get them I told her just to cancel the whole order and we left I not sure if I will be back with that person there she was rude and

mean and I have never been talked to like that in my life and you will loose customers with…

I ordered my food online which was supposed to be ready in 7 min, my fiance waited a half hour after his 20 min trio there and still not done, asked me to call, so I did they told me "we are half hour behind, I said ok and its been over a half hour over the time I should have had my food and they said what's ur name I told them and

they said "you're name isn't even on my screen yet" Like wtf. I go to this place at least once a week this was my 3rd time this week and this manager was rude as fuck and it was the only money I had for food and

she refused to give me a cash back so instead my bf waited foriver an hour for burnt ass nasty wings. I didnt even wanna eat. Glad I didnt order the 30 piece to sit with my son like I normally do.

I I purchased the boneless wing 6-piece combo meal from Charlie's about an hour ago the first boneless wing I ate was fine nothing was wrong with it the second one I bit into there's something black on inside of it I have tried to reach Charlie's three times since I left there to ask them if I bring back the boneless wings will they refund my card for the amount of the boneless wings. I did eat almost all of my cheese fries and I drank some of my drink so I'm not asking for a refund on them only on the boneless wings I'll take the boneless wings out there and

show them it's gross my telephone number is 813-859-2564 my name is Lori

I ordered online had my order delivered to my work, I didn't receive my drink and when I got my order it looked as if someone dropped it, my sandwich was all over the place a real mess. 30 back.

That wasn't even the amount of the soda I was missing. I really love eating charlies great food but having this happen to me and no one wants to correct their mistakes. I'm very upset. If I can just have a remake of my order that would be fine too

I went to the store and ordered 2 steak sandwiches with fries. One of the sandwiches the order was incorrect they added jalapeños and tomatoes. I went and showed them the sandwich and showed them. The sandwich was not eaten and they refused to make the order right.

He kept saying that he didn't add the Jalapeños or tomatoes and I was showing him the sandwich. Only one of the sandwiches was supposed to have the Jalapeños and tomatoes. I wasted money on something that I didn't eat.

When I left the sandwich on the front counter and left. This has been the worst customer experience I ever had in any restaurant that I have ever been. They should learn proper customer service. The restaurant was in Lodi New Jersey

78 for a large soda and fries with my cheese steak. I asked for a refill on my soda and you wanted to change me a dollar for a refill. Are you kidding me. Every fast food place does free refills.

I guess you have too much business. Well you don’t need to worry I will never visit your restaurant again.

I visited Charley’s on Newtown Rd for the first time because the signs say made to order. So I’m like fresh wings would be great! I order wings with loaded fries and a Philly steak sub combo , I order the sub too so I could taste it to know if I would want to order it sometime in the future.

Well I got my food and the wings and the fries were just warm. No where near hot! So I went in the store and Peter ask me if he could help me and I told his I just order from the drive thru and my food was not hot , and

I told him he can feel it and he will see, he asked what did I get and I told him , he then looked on the drive thru info and said “ mam , that was 30 mins ago” and I said “ no sir the young man here in front of you is who just gave me my food” , I didn’t even leave the parking lot…

Today at 3:20pm I ordered something with the cashier named Wilson Herrera in Food Court at Tanger Outlets Texas City, TX, He showed me order number on the receipt. I was waiting for my food. I saw food on the countertop I wasn’t sure if it was mine there were people ordering.

I was trying to show other employer order number on my receipt. She talked rude. I couldn’t understand what she say. I’m deaf. I can’t hear and talk. I told other employer that i’m deaf he said oh 12. I simply wanted to know the order number that’s it.

That lady was so rude. Order id is ac2jjkswacdj.