Choice Hotels

So many complaints about losing precious Choice points it is not funny. We have been saving Choice points (32,391) for a once-in-a-lifetime trip to Japan back in Feb. Reservations were made, however, due to health issues we had to cancel the trip.

My family has been Loyalty Choice Hotels Members since 2016. Today, I was trying to book a hotel up in NYC for a family reunion, I was in shock finding out that all 32K points were gone; I emailed and inquired why, the customer service replied immediately & told me that my points were forfeited last 03/01/19 due to inactivity.

I have received NO warning, advise, or just plain notification from CHOICE about the expiration. I DID NOT FORFEIT my points, they were taken away from me without notice. My calculation of the expiration is Aug 2019. you…

We stayed here specifically because of the amazing advert in one of those hotel catalogs you get from the rest area. It boasted it was the newest in the city, hot fresh cookies,free candy in the room, and the big one - ULTRA CLEAN!

Also, only $39 with the coupon. Sounds great, right? Not so much. The guy who checked me in was great, but informed me they can only accept 15 of those coupons each day so my $39 was now $78. Ok, it happens.

We get to the room and it is a disaster. Walls are super dirty, carpet feels disgusting, and worst of all the entire place reaks like mildew! I couldn't use the pillows because I sleep on my side and they smelled of mildew.

I had to go back to my car and get my travel pillow. The breakfast was a huge disappointment. It said there was biscuits and gravy…

The Sleep Inn Bridgeton, Mo is falsely advertising PKF7 rate. I paid extra for this rate for two rooms. We had no problem parking and getting shuttle ride to airport but when we got back 5 days later called to get shuttle was told had new general manager and the shuttle service had been stopped. We would need to get taxi to our cars, we did have to get two cabs .I feel some reimbursement should be done. Desk clerk "who said she was office manager" would not let me talk General manager also informed me PKF7 rate didn’t include shuttle only using parking lot. That is not what is advertised online says shuttle to and from airport. She said no reimbursement would be done.

7 DAY PARK AND FLY = as advertised on Sleep Inn web site

Stay and park for 7 nights free with your next visit. Free…

I am currently being $860 for 8 nights stay at this hotel. due to this situation I am now unable to take my children on vacation this year because I don't have the money to pay for this room and our family vacation as well this is a terrible situation that this hotel has put me in and

I cannot believe that they are refusing to return my funds even with all of the evidence that I have presented them I will never stay at any of these hotels ever again and believe me I do a lot of traveling I own a transportation company and I refer a lot of my clients to these hotels which as of this date will cease and

desist I will send them to other hotels that don't Rob people. My name is Robert cephas my phone number is 614-218-2550

We stayed in the EconoLodge, a Choice Hotel, on E. 40th Ave, in Aurora, CO. on both May 16 & 26. We left our car in their "secure", "monitored by security cameras" parking area behind the hotel while we were traveling by plane.

This is a service they offer and they charge for. m. on 5/27 and checked in. Upon arising later that morning we found that our car had been broken into. The desk staff acted like he couldn't care less. Shrugged his shoulders. Didn't comment.

Didn't offer to review the camera footage until I asked. No manager available "she's comes in later". No help when I asked for nearby glass repair or auto repair. Shrugged his shoulders. Did give me a plastic bag for the broken glass after I asked.

Housekeeping provided a small broom, after we asked. Manager was same way when…

It regards my stay at the Comfort Inn and Suites Athens Atlanta between 12th and 22nd May this month.

First of all the booking. My CRS Confirmation # 66260159 was cancelled on 6th of May without my knowledge or advice to me . I attach the relative document. Where it says that my reservation was cancelled . . . . .

by x, it should read "cancelled by Comfort Inn and Suites" Then my payment. I have been charged twice and I have paid twice for my stay. 98 were correctly drawn from my Mastercard which I submitted. 61 was charged to my credit card, without my knowledge or with the use of the card.

I attach the applicable documents.

I stayed in your property from 5/ 3 - 5/5 I WENT TOSPEAK TO THE MANAGER BY THE NAME OF NELSON OF MISTREATMENT . I NEEDED TO STAY AN EXTRA NIGHT STAY AND HE TOLD. ME I HAD TO LEAVE BY 11 AMOR HE WOULD HAVE TO TAKE THE NECESSARY MEASURES BY CALLIN THE POLICE . COM .

FOR THE PAST 6 MONTHS IVE STAYED IN SO MANY PROPERTIES AND I HAVE NOT RECEIVED SUCH A BAD TREATMENT FROM AN HOTEL MANAGER . HIS NAME IS NELSON . I REQUIRE THE PROPERTY TO REFUND ME $201 . MY PHONE 973-204-7084 . com

We spent one night (April 9) in a Rodeway Inn in Augusta GA. It was FILTHY and had roaches! I have sent numerous emails and pictures to the email address the clerk gave me. com) I have not had a response.

My husband also has sent messages and has not heard from anyone. We are ready to be traveling again and we will not choose a choice hotel for any stops. Rick and Susan Carper

Arrived Saturday April 20th. Door to our room was propped open with waste basket. Very cold room as temps were in the low 50's. Room smelled of cigarette smoke (non smoking room) and dogs. Next door neighbor said there were 3 dogs in the room the day before.

Burn hole in ottoman, toilet tissue holder was pulled off the was including the drywall. there was no handle to turn on water for a bath/shower. All reported to the front desk as we did not want to be held liable.

Apologies were given and we given a different room and $20 off our bill. So very dissatisfied with the condition of the room. We reserved this room 3 weeks in advance. How could this mess be offered to people? Very disappointed.

$20 does not make up for our experience.

I cancelled a reservation over 2 months before my check in date however they still charged my card almost 200! After at least 10 calls I still have no resolution/refund leaving me unsure of how I can get my car out of long term parking. This is horrible to take advantage of people especially when they are away from home!

I checked into Quality Inn located at 2960 Northeast Expressway I 85 Atlanta Ga. on 4/11/19. I wore my most comfortable shoes that I just purchased for $79. I used them that night for slippers because I left my slippers in the car and was too tired to go back out after a ten hour drive.

The next day I left my shoes beside my bed and went out in another pair of shoes. When I got back I bought my slippers in but I did not notice my shoes were gone until the next morning when we were about to leave out again.

This is when I found my shoes had been stolen. My husband and I checked the room over two times and no shoes. I did not want to accused anyone of stealing but the only person who could have stolen them was the maid who cleans room.

I immediately called the front desk and he said…

We stayed at Econolodge , Orlando airport on March 2nd. We rented the room because they advertised wifi and breakfast . We got neither. The wifi didn't work at all and they said they couldn't fix it. The phone in the room didn't work at all.

So each problem we had to go outside and to the front desk. The Tv was not programed properly so we only got a few channels. The room stunk when we entered. They sprayed a chemical . When we checked out at 8am to catch the shuttle there was no breakfast not even coffee.

We were told it was too early. Very disappointing stay. Econolodge 3835 McCoy Road Orlando ,Florida 32812 (407) 601-0928

we stayed at the redroof inn 250 phoenix north 17222 n black cayon hwy phoenix az 85053 we stayed there for a week from feb 25 to march 4 on the 3 day we came in late our bed was not made our floor was not clean our garbage was still full I went down to the counter to get some clean towels waited a few minutes no one there seen a cleaning cart too some towels in the morning said something to person at counter shy said it would be cleaned that night we came in late also the same the room was not cleaned dirty floors garbage over full and

some on floor went down to the counter again to get towels waited again talk to the guy he told me they clean the rooms every 3 days told him I never herd of the ever in any motel I have ever stayed in in thee morning when I was going out talk to a girl at…

I stayed at the Comfort Suites Choice Hotel in McAlester, OK off of George Nigh Freeway February 3-5, 2019. My Account number was: 632754967. While my stay was pleasant when I checked out and got to my next destination I realized I left my maxi dress on the back of the bathroom door.

This was about 6:30 pm when I realized I didn't have it. I never received a call or email from the hotel stating that I left an item. When I tried to call, the phone just rung, they seem to never answer the phone or state they had phone trouble so I called customer service, Reference number 933454.

The customer service rep contacted the hotel, of course they answered her call so clearly there was nothing wrong with the phone. When she came back on the line with me she was told no one turned it in. If they…

I have had numerous correspondence with customer service who claimed they were sending my issue to their up depart that was over 3 months ago and even though I have tried to contact them I get no response, To cut to chase on your web site I was trying to book a room with points and money.

Your website said it did not go through and try again which I did and got the same response.

Finally on the 3rd try it took. Since it did indeed book 3 times I was automatically charged for insufficient points at $135. I was unaware of this since no where did it state I lacked the points to book until my credit card statement came in.

I explained what happened and Kate at customer resolution wanted the last 4 digits of the credit and notified me of sending it the highest resolution desk. I have not…

The place was horrific and unsafe along with the front desk person not only stealing money from our card but they also lied to cover it. Charged us amenities when none were available except access to dirt needles

bad smell. Old furniture,stains and no tv room. I was suppose to stay there from 11/21-11/24, but I could not take it. 73 for a couple of hour. This happen at 2364 S Loop W. I would appreciate my money back. This is very unprofessional. Thanks for nothing.

Quantity Inn on 2364 S Loop W, Houston Tx. I reserved a suite for 4. We drove from Mobile Al and check in at 11:51. The outside was unpleasant looking and I started not to go in. We went to our room #155 the hallway and the room has stains on the carpets, the bedspreads has stains, the lamp shade had holes, the sofa has stains and it was cold and dreary.

Plus the tv was not working which the manager said it we be up in a hour. We stayed until 6pm still no tv. 73. We had to find another hotel. But, the most disturbing part was the price. The new hotel was the same with better accommodations.

I will appreciate a feedback.

Hi, My name is Tamara Davis i and currently reside in el cajon ca, i am 32 years old with 2 sons and my fiance. i have been having a hard time getting into an apartment so we have been staying at this hotel for 3or 4 months.

i am a student and a mother full time and obey the rules and respect the regulations as well , i pay on time , and i keep the rooms in very good condition during my families stay. Well i have been being harrassed and she has slandered my name and called me a liar, a thief , and a criminal in the worst of ways .

she has harrassed me most of my stay for absolutely nothing , she came banging on my door with the graveyard security guard at around 10:00 pm one night and she asked me if i owned a white lexus and told me to come outside to the car . i was hesitant but i was…

No problems with our stays with you. The problem is with your advertisement bada book bada boom. Terrible! Makes no sense! Annoying as hell! Did I say annoying?

nsulting! Makes no sense! Tiresome! Hate it. Did I say hate it.

On 10/08/2018 I was on the phone for four(4) hours,with 4 different people attempting to get a password change. I was unable to get this done. I was even asked to open a new e-mail account. Which I did. I could not understand why, but I did anyway. This did not help!

I am an engineer and travel a lot. I wanted to use Choice Hotels as my travel choice. Looks like that is not going to work! com), my address is 167 Waterfront Drive. Eutawville,SC 29048, my cell number is 803-707-5666.

first complaint was filled In July. bad dirty hotel... bad experience for our 50th wedding anversuary. now these stays are missing from my choice privileges. now I can't even log in to complain. this makes me rethink your systems and hotels

Grounds in disrepair pool closed for six days or more not enough employees to keep hotel at even a one star rating Did not tell us the pool was closed until after we arrived

On 8/4 and 8/5/18, I stayed at the Quality Inn in Somerset, Pa. I have never used the description, PIGSTY, in an in a review before, however I can not find a better description! The whole placed smelled, was dirty and the tub was not working!

We had to go to store to buy a sanitizer to clean and freshen the room. We would have cancelled the room and stayed somewhere else but could not get a refund. 7 rating, if this is how you rate your hotels, I can not trust your ratings.

I feel you need to be aware of the horrible; unprofessional, and incompetent experience I had at your hotel last night.

I booked a room with my jobs discount provider., as i do very often, and have never had an issue. After the person registering me complained and snapped at me for using the site, and made me wait 20 minutes because he clearly wasn’t competent with the process, I was told my hotel stay could not be checked in because “he wasn’t paid”....When you are part of a discount group the customer pays them, and has a reservation, which I showed him and he confirmed he saw...There he went on to yell, embarrass me in front of other customers, and frighten my son, when I had paid for my service..I showed the staff my CONFIRMED reservation and he was yelling at me “ I can’t check you…

I reserved a room online at the Econo Lodge, Mesa on 8/26/2018. 66. The clerk had a hard time charging my card, as a result I wound up being charged two charges. 20. 00 over and over since. 33 TODAY or I will never stay at another Choice Hotel AGAIN!

00 which is bogus because I frequent that Econo Lodge quite often and have NEVER had this happen before!

Also my OPT+ card people verified that there is no such charge.

Dirty urine stained and bloody mattresses in room 225 and 229. Attn: allie #91438882 Please see photos Quality Inn Union, SC, 315 North Duncan bypass Union Sc 29379 reservation number 1176136215. i do not know how to send photos as an attachments please excuse my ignorance may we use with text messages ?

84 everyday and then as i go up to pay this morning at 10:15am on 5/7/2018 the desk clerk tells me that he cant except payment for the room today until i talk to the manager Nirmal Patel witch is the general manager and he wont be back in for a half hour so i told him i would be back at 1045 to speak with him and pay for my room the clerk said ok so

after i returned at 1045 the manager stilll not back yet the clerk then said 15 more min and that he asked me to let me know that he would not be renting or leasing me a room there any longer that i needed to pack my things and check out and asked the desk clerck what the reason for me to check out was and he said he didnt know that i would have to talk to the manager and

i asked him could i have a hour to pack up and load my things in my car…

We stayed at your Quaility Inn at Madision Georgia on May 2, 2018. V AND microwave were broken. 00 on the room stay.. That was on May 5 and we have not received any refund that we are due. Thank you, THE ONEALS.

We stayed in Dubois Comfort suites and you would think having reservations you’d be able to use the indoor pool. Nope, they had it closed for private parties. That was the only reason we went. That was in February. In March they took out our hotel stay and today I had a charge for the stay again. Definitely don’t recommend

I stayed at the Comfort Suites, 331 N Cotner, Lincoln NE on Friday, 4-20-18. The room was fine, but we were pretty much out of luck watching tv unless we wanted to get up and down all the time. The tv would not turn on. We finally called the front desk and they sent a guy up. He said we had to turn it on with the button on the back of the tv. We also had to get up and turn it off on the back of the tv. Apparently the remote control was just a decoration. This was VERY frustrating after driving all day to get there! I've stayed only with Choice Hotels the last 10 years, but after the last couple of stays, I'm ready to start checking out some other choices! I am also a rewards member, but not sure why because you have to do a lot of traveling to reap any rewards!!!

Jaylene Shay

I got another hotel.room for my boyfriend and paid with a card and the lady gave me a confirmation number and them said that my card didn't go through and my friend is homeless so I got it for.him and they didn't help me and were pretty rude so I will never go to that hotel again and I'm hoping that I will get like a week for free because of it or something as I was trying to get him a month worth but whatever. That's bad business.

we made a reservation for Feb 8th flying out on the 9th and retuning on the 16th 2018 to have two rooms and park and fly for one vecical and 6 people.. the girl could not do anything right, she sent 4 different bills to my email with different amounts .

when we arrived to the hotel on the 8th of Feb 2018 the desk clerk said that the reservation bill was wrong she had not put the park and fly on it. 00 dollars. Then in the middle of the night the fire alarm went off we had to carrier all our luggage down 9 flights of stairs, out into the cold and then back into the restaurant , and wait until the fire dept.

put the fire out in the laundry room we waited an hour or so . We choose this hotel for the price and location, so we could be rested up for our early flight, so we are all upset about…

Initially, I was looking forward to traveling to King of Prussia with my 75-year old mother and visit family. Upon entering our room and because I suffer from lupus, I must be extremely careful when traveling, I thoroughly pulled the sheets and blankets down and walked throughout the room #602.

To my shock, I found several bed bugs (I took pictures). I spoke with the manager and told him this was unacceptable, he moved me to a second room #302, where I discovered feces and blood on the wall, numerous adult hand/foot prints above both headboards and a missing drawer (dresser).

I asked to speak with the Super not only did he insult me, he told me, "Lady you do not know what you are talking about". I have 15 photos to substantiate my complaint!!! The distress this caused me and my mother…

com. 90 for a reservation. Hotel said they would refund my $ after reservation was cancelled. com, they said they weren't going to refund my money. Dishonesty in business. Not appreciated. How do Jack and Brenda, Gen'l Manangers there, sleep at night? Liars! BAD Business.

What is Choice Hotels, Int'l, owners, going to do about this?

I reserved two rooms for three nights for family visiting from Maryland. There stay was a very bad experience, they were unable to sleep comfortably due to the bedbugs, they were bitten while trying to sleep after a long day in the airport. My brother was unable to stay his full reservation and checked out after the first night. My sisters had no ideal of the bedbugs but took pictures of them prior to checking out and was able to provide proof to the management on checkout date.

The management offered to reduce the bill by $10.00 stating he will inform the general manager after 0800 hrs on the checkout date Sunday morning at 0530 hours. The Hot water heat went out Friday, The reservation for three (3) nights, my brother left after the first night, my other sisters stayed the full three…

10/14/16 stayed at Quality Inn, Emporia,KS. The toilet didn't work in the morning. Had to take tank top off and flush manually. The TV had cable problems and would not turn on.

We expressed our problems with the general manager Jay Patel at checkout. He mentioned cable problems and did not apologize for anything.

I am through with your hotels...

Wade M.

This is the second time we have stayed at Oneonta Clarion. We usually stay at the Hampton Inn but every thing was booked since it was family weekend. We have stayed at several other hotels since we had a daughter graduated from Suny Oneonta and now her sister is attending the same college. We arrived at the hotel and 12:30am Saturday to a clerk that had nose rings ear piercing and a piercing on her mouth. We had a spill and I asked for a paper towel and she said she did not have any and just continued on with what she was doing. We left the hotel at 9:55am Sunday, our bill was $731.45 which is insane but we did it for our daughter.

We entered room 510 to find it a little moldy smelling but since we had no option we stayed. The room had a king size bed and a pull out couch. We asked to use…

The room smelled horrible. The mirrors were filthly, cleaned them myself because I couldn't stand them. Definitely will try to avoid choice hotels again.

I checked in the room dropped my bags off and went out to dinner. Came back at 10:20pm and saw roaches on the base boards and bedding. Bed bugs on the side of mattress and headboard the top sheet had blood stain that was faded and old.

com no was at the front desk at that time. I felt like my skin was crawling. I've sent Roadway inn numerous messages no response. I paid 67 dollars and I want my money returned on my credit card or I will go to the Health Department.

I canceled and rescheduled a stay at the Comfort Suites in Concord NC to Charlotte NC and the customer service rep didn't cancel my stay but added the nee stay. I was charged $77 for a no show that should have never happened. I have been waited for 3 weeks on an investigation to be complete and never heard from a rep. Called Choice customer support back today and have to go through the same 7 to10 business day waiting period on an investigation.

This is incompetence on the reps part and I the one who has paid for it. Was also told someone reached out and left a message about this, not true. Who wouldn't follow up on a message about their money. I'm angry and will never stay at another Comfort Suites.

I check in August 15, 2016 at Econo Lodge in Lincoln City, Oregon. V was very dusty, the baseboard heater was rusty and it was very dirty on top with hair stuck to the heater, bedspread had spots all over it, cobwebs in the corner of the ceiling, and the trash can was dirty.

The room wasn't fit to stay into it. I got cold in the late in the morning and turned on the heater and it didn't work.

My family and I had to leave unexpectedly to AZ for a family emergency, I booked a room with 2 beds and a request for a cot. Upon arriving at hotel, a guy who looked suspicious kept staring at us. I checked in and I asked the Front desk clerk if I could call him when we were ready for the cot, he said yes.

As we were walking to the room a guy approached my son and started interrogating him about how many people were in the room. It was quite disturbing. We then get a call from the front asking me to come down so I went. And I was immediately accused of booking a room for only 2 people. I asked him if he was the guy who approached my son and he stated he was Hotel security. I advised him that his badge did not identify him as security and why was he so rude to my son. He ignored my…

I have no complaints about the hotels we like all Choice hotels in fact when we are out on the road your hotels are the first we look for. My issue I had reserved rooms at a hotel we always stay at I was informed after I drove 300 miles (with reserved rooms) that your hotels will no longer accept debit cards for payment(Which is how I have always paid). I was told I had to have a credit card instead. I have a Visa card with a limited credit amount that was my choice because I do not need a credit card. But I was told that it was not acceptable. I was very disappointed we had to find another hotel to stay in.

Making this new rule has made it so that we can no longer go to some of the places or hotels we always go to in some locations your hotels are the only ones available or are our…

The reason i booked our 3 night hotel stay was for a family getaway to denver from colorado springs. They were a cheap option and the only indoor heated pool/hot tub, which is the only reason we stayed there. The hotel was under constant construction, blocking all doorways, hallways, & elevator! Forcing us to take 2 flights of stairs constantly. Breakfast was too small for the amount of people staying there!

The 2 men running it were cranky and acted like we bothered them anytime we needed something. Pool broke after day 1! Carpet was being installed above our room so relaxing was impossible! No apology from the workers or advanced notice of renovations, we booked a month in advance. Rooms were filthy, no screen on our 2nd story window. We checked out 1 day early and were told no refund…

We usually stay at one of your facilities and are satisfied with everything. Without previous reservation we were quoted $125.10 per night at comfort Inn and Suites, Amarillo, Tx 2-24-16. Were told by person at desk not to look further as all other hotels were full and there were no rewards, so " take the room as no others were available in the area so no need to look further". We then stayed. I looked later on my tablet and other rooms were available at $78.60.

I don't understand. We stayed at 2300 Soncy Rd.in Amarillo. The next night we stayed at comfort Inn and Suites in Platte City,MO. for $75.00, a very nice clean place with friendly staff. We were also told there was only $5.00 discount with AAA., usually it is 10%. Yes, we are senior citizens but we have never stayed at any of your…

Staying at Comfort Inn in Greeley Colorado, 10/30/2015. Truly Yours bedding isn't in used here. Pillows so worn out and soggy they are about half the size of a standard pillow on the queen size beds. Pillow topper "if you want to call it that" in a flat worn out piece of fabric that shifts in the bed.

Bedding has a dirty stale smell and there are used tissues next to the bed. Mattress is worn out and hard. I haven't even gone to bed and am sending this because it is so bad. I only stay at Comfort Inn for the Truly Yours pillows, I will not be staying again and ready to share my Choice Hotels complaint with the world.

Choice Hotels an American collaboration in the field of Hospitality deserves to be the best provider in offering comfortable rooms at great rates. It's a mutli-national firm providing worldwide services with advance bookings, online reservations, privilege offers according to the budget of the customer with a range of high - quality, high - value lodging options through out the world. For the complete worldwide information, offices please log on to the website and take the honor to experience the quality of excellent services by Choice Hotels.