Chuck E. Cheese

Had a party at 3p-5pm. Party started at 3:30,3:35. And when 5:00 came we were basically told to move because the time was up. It was not our fault the party started late.

Also I spent over $500 there and ordered food at 7:40. I had to complains 3x because I did not receive my food until after 9pm. That is very unacceptable for any business. When I went up front to speak to someone there was no one to be found and customer Ma were waiting just as well as I was.

When I looked back towards the kitchen, your employees were playing around, jumping on poles back, putting each other in playful choke holds, running back n forth in the kitchen. I have never in my life experience something like this and I am not happy at all.

Hello mr marvin.as you asked to send you an email I am doing so.yesterday on sunday 06_02_2018 we are to your location chuckecheese in inglewood

For a birthday party of one of our friend little girl.as we where the I saw one of old friends and start talking.he Was with his kids .when we were talking they brought his pizza .it was a pineapple pizza.he told the guy that he did not order that he ordered cheese and olive.the guy look at his paper and he said no this is what you ordered.my friend took his receipt and he was confused.i took it out if his hand and looked.it said cheese and olive pizza.

I told the guy that look it says that .he look at the receipt and looked like he saw a gost.he went back and he said that there is 2 pizza coming.that is your order.i told him we just ordered one…

On my recent visit to Chuck E. Cheese in Littleton Co. I had the worst customer experience ever. I arrived at around 2pm and no one was there to stamp us in. After we had already allowed our selfs in and preparing to order some food, a gentleman finally shows up stamps our hand and takes our food order.

I wanted to order a salad but he mentioned it would take about 45mins for the salad station to be setup so we decided not to wait that long and went ahead and order some wings Instead. The gentleman also mentioned that he was short staff as three people called off for the day.

I felt really bad and explained that I understood and would be patient. A half hour went by and I went to the counter to see if we could at least have our soda well we wait for our food, then after what seemed like…

I WENT TO CHUCK E CHEESE ON 5/19/18 WITH MY FAMILY WELL EVERYTHING WAS FINE UNTIL I DID NOT GET MY HOT WINGS I WENT UP TO COUNTER AND ONE GIRL TOLD ME IT WOULD BE ANOTHER 10/15 MINS WELL I SHALL REMIND YOU I ALREADY WAITED A GOOD 25/30 MINS NOW ANOTHER WAIT WELL I JUST WANTED MY MONEY BACK SO I GOT TO MANAGER (DID NOT GET HIS NAME) BUT HE WHORE GLASSES AND LOOKED VERY FAT SWEATY AND SLOPPY WELL HE WENT TO GO CHECK AND HE CLAIM IT WILL BE ANOTHER FIVE MINS BY THIS TIME I AM REALLY OVER IT JUST GIVE ME MY MONEY BACK WELL HE WALK ANYWAY AGAIN BUT

THIS TIME HE NEVER CAME BACK (AFTER 3/5 MINS) AND WHEN HE DID HE HAD THE NERVES TO TELL ME HE WAS ON A BREAK AND IT WAS NOTHING HE COULD DO AND WALK ANYWAY WELL I AM THE CUSTOMER AND HE SHOULD OF TOOK CARE OF THE ISSUE AND WENT ON HIS BREAK AFTER…

Chuck E. Cheese has really rude employees has no way to speak to people , there not even doing there job they should have people in the front stamping people in . Kids are inpatient so they will run in with or without a stamp .

I have celebrated my baby's birthday every year since she turned one year old in 2014 @ Chuck E. Cheese . I usually have minor issues w/ with the party (like the host forgets to give us tokens/candy in the pinata/tokens in the pinata/I get charged for something I didn't order.

It is usually one issue each time. But yesterday was unacceptable. m. (20 minutes early) to take my orders w/ the host. The adult pizza didn't show up until 50 minutes later (30 minutes after the party started) & the kids pizza was served about 35-40 minutes after the party started.

My baby's collectible cup for her drink didn't come until 45 minutes after the party started. I didn't get my baby's birthday unlimited 20 minute play card like it said on the receipt. I still don't know what the extra $10 token saver…

On April 19,2018 we visited your location at 500 Old Town Road, Birmingham, AL. It is the first time for our granddaughter along with her parents to visit a Chuck E. Cheese. 00. My son in law ordered a beer but the lady said she couldn't sell him one because she was not of age.

We asked for someone of age to get him one. She said she would get the manager to do it, at which time I told her to go ahead and add it to our bill. When my son in law went back to get the beer, she finally called the manager to get it but informed him I didn't pay for it.

The next issue came when we were brought our food. 99). 99) and even though we…

I’ve been sitting here at Chuckie E Cheese in Takoma Park, Md 4 hours waiting for my grandson to see Chuckie and nothing every time I ask the young kids that work here they don’t or lie to me about when Chuckie is coming out. It’s a house full of kids and waiting to see Chuckie.

I asked the manager Julio Castro and he laughs about the situation and tells me about another 2 hours. I think this is not professional. The kids want to see Chuckie that’s why we bring them and spend money. I come here once or twice a week and it’s always a problem with Chuckie coming out.

I think that if no one is here to dress like Chuckie the manager should step up.

I have been going to chucke cheese withmy children for over 15 years.On Sunday 15,2018 i had a small gathering for my grandbabies at the Mentor, Ohio location..only being 2 hours i had to make a quick decision to leave, two employees of chucke cheese engaged in a fist fight in front of all the children.. I have never been so disappointed in this abolishment I will never take my family again

I placed a complaint several weeks ago and nothing has been done. Is this how you really run your business? It's a disgrace! My 2 year old Granddaughter was so heartbroken! I have no choice but to out your company to all my friends. Thanks!

Store on 6773 w. Bell Road Glendale Az I talked to Steve the store manager at the time and i had ordered 4 pizzas and my group wanted more pizza so i asked him why it took over 45 minutes to get my pizzas and

he says thats how long it takes and that it was real buzzy, it is Wednesday afternoon and hardly anyone here I told him I come here all the time on the weekends and theres usually nowhere to sit and place is fulll of oeople and it never takes over 20 minutes which to me is reasonable, and because i told him that he tells me I get what I ask for because I am coming at him with an attitude, simply I am trying to feed my group but

dont frel it is necessary to wait over 45 minutes to get a couple of more pizzas, I work with service and I could tell as soon as I started talking to him…

Poor customer service very rude employee paid a lot of money for a birthday party just for it not to be as expected

I had my son's 4th birthday there today March 25th booked 2 weeks a head of time they did not have his Batman cake no gift bags never came to refill kids drinks our party host was hard to find the monroville Chuck e cheese is very unprofessional the bath rooms were gross not clean at all will never have a party there again

Horrible experience for my first Birthday Party there...kids were served watered down punch...table wasn’t set up with decorations nor balloons and hostess thought was about to start the party until I told her no... due to the fact what we paid for wasn’t set up or done we had 8 kids and had THE MOST...expensive package per kid...not satisfied at all..wouldn’t never have a party there again!

The management is atrocious. I have rarely been treated with such condescendtion- and from a teenager in a tie nonetheless. Johnathon, the manager at the Antioch Tennessee location was unprofessional and rude. The store is filthy. The employees don’t cate. Games are broken.

This place should be shut down for health violations.

Hello, My name is Marilyn Holguin on Feb 24th my family & I want to one of ur Locations and Rancho Cucamonga California to have my Daughter's party there. m. we order a pizza didn't get our pizza with an hour.

Then we order another pizza waiting another one Asked to speak with the manager she didn't want to speak with me she said though we had a wait. So we have order another pizza again and waiting for another one or so.

My husband Went up there to ask where was our pizza they said to keep on waitin n way to more than an hour. At that point I was already fed up and pisse cause my guess was really hungry I asked for the manager again she came up and I asked her we've been waiting for a very long time for our pizza.

She asked for Our number in I told her she said the Waiter couldn't find…

1) My two year old opened an unlock cupboard full of harmful cleaners. ) 2) My pizza was on a metal plate that was so hot that I had to use paper plates as oven mitts. 3) SERVICE IS TERRIBLE.

4) MANAGER WOULD NOT GET OFF THE PHONE TO HELP.

I was in your place on 1/25/18 I’m really upset because the floor from the men’s restroom was wet and my 5 yrs old kid felt down and hurt himself. You should be more careful and check your restroom more often.

The woman's bathroom was disgusting. Toilet paper every where

We found a hair in our food. Didn't want to make a scene and effect other customers. So we didn't say anything. I would like to know if you can help me with this situation.

The experience was horrible. The cashier was very unpleasant. The ice machine was out of order, no salad bar, fatty wings, warm sodas, no more Chuck E for us.

ca, Took almost 1 hour to get our order. When we finally get our order everything is kinda cold . Then when we were eating my daughter finds a piece of hair in the slice of pizza she was eating .

I got disgusted so we just throw away everything and left.

I sent you a complaint on December 5th about the Racine Chuck-E-Cheese about how my family was treated I got no feedback about how they let my nephew leave without consent about how management just came and sprayed stuff on the floor when my niece was standing there and just learned are we spending well over $300 every time we go there Chucky was cursing at the kids

On December 3rd my granddaughter had a walk-in birthday party at Chuck-E-Cheese she loves Chuck-E-Cheese first complaint first of all when you walk into Chuck-E-Cheese you have to have a stamp on your hand to match your parents my grandson grandfather came to get him and they let him leave out the door with him he did not have a stamp on his hand they said he showed a picture but that's not the point what if we didn't want him to leave with this man he could have been coming to get him without any consent what they should have did was found that child's parent to confirm if it was okay for the grandfather to take the child that could have really got heated second complaint my niece was standing there management scene cake icing on the floor went and

got a spray bottle didn't say excuse me…

it all started whenI came into you're establishedment.I tried to you a Groupon and nobody new how to use it.they got the Manger finally .he could not get to work he blamed groupon. there were also a lot of games broken and also other games not given tickets. you're Manger did not seem to care.it was also very dirty.

It seems like a different group of people every time we go in there! Think this will be the last time we visit this location which is very disappointing because my 4 year old thinks the world of Chuck E. Cheese.

Went to chuck e cheese in newark ca and very rude worker rushd my kids to pick a price they hade over 3000 n she was hurrying them up throwing any kind of toy at them gave bad attitude i go all the time n this the very first time i get horrible. Service.

went to enjoy a nice party at chuck e cheese as i always do,, when i got to the store table was not ready,, my party was at 3pm was not in my party table till 10 mins later,, section was still dirty from the last party that was there ,,didn't get free promotional cotton candy,, online post said i would get free cotton candy with 12 or more kid purchase ,, in the back of my mind i knew i was supposed to get it but

never said anything ,, didn't even get a little comp on the side for the my troubles,, didn't get a invite back so they could make it right ,, will not return ,, done with this location ,, and will share with others to not book parties as well..

Today, Saturday September 9, 2017 we took our 7 year old grandson for his first visit to Chuck E Cheese at the Newark California location. I am sad to say that it was not a very good experience. We arrived at 11:30 am (10:00 was the opening time).

As this was our first visit, I expected to be asked by the gal stamping our arms if we were familiar with the facility. She said nothing. We stepped in and stood there for a couple minutes not knowing what to do...

I guess we looked bewildered because finally one of the staff finally asked if we needed some help. She assisted us in getting the game card and quickly told us how to use it. She said just wave it over the box.

We proceeded to play our first game, but couldn't get the game to start. After a few minutes we stopped a staff member and…

On Friday night September 8, 2017 my husband, daughter one of her school friends and I came out for a fun night of pizza and games at your vestiva hill, Alabama location.

First off they were not very busy, it took well over an hour to get out pizza... they brought us the wrong pizza to begin with... We don't have any receipt because they were out of paper. Most games were out of tickets the ski ball machines were all messed up.

Suppose to have 6 balls most had none or way more than suppose to. They couldn't keep up with fixing any of the games... if you slid you card to play and there weren't any tickets or balls your loss... that's not right.

As well as many other issues. 00. At the end of the night while all the kids are cashing in their tickets for prizes one of my littles for a…

I am regular customer of your place . i celebrated my daughter birthday in your place . we are going once a week . today i went there is too much crowded . i went for order something . when i reached she told me sorry i have to go . its ok .

when we stared play game we few machine mostly was not working properly . they took my point and when i reach sponge bob machine i played too long all most 30 token i got two card but machine did't give anything and its stop to working .

i played more but i west my token . and when i called to help they come too late . and when he come he told me he don't know anything about machine and he left . i told him i used my 30 token here .

he said me sorry and he left . i was too much disappointed . thank you

I took my daughter to Chuck E Cheese last night for her birthday. I didn't book a party, just went with my family. I asked if she would get anything for free seeing as we drove for almost 2 hours to get there, I was told no, But I could purchase a party package.

Which would include, 1 hat, 4 drinks, 1 large pizza, a party platter, and a dessert, 100 tokens, and a visit with Chuck E. 00. I got a very quick visit with Chuck E, and then when he left, he started throwing a ton of coupons out,Leaving my daughter out.

He should have handed her some. But instead went around the corner so we couldn't see until it was all done. The party platter, had 2 pieces of celery, 5 wings, and like 10 little hash browns, and a very small piece of garlic bread.

I was absolutely appalled and not sure if I…

The manager at Jackson Ms is a very rude man.I am sorry I do not have his name. My order was wrong he did not bother with an apology or anything.

I found a fly on my salad. When I told the manager she got so upset was being very unprofessional. She asked me for the receipt and gave me the money I payed for the salad taking the salad plate away like if it was my fault! She was so rude.

She didn't let me take a picture for proofs. She took the plate away from me right away. This is chuck e. cheese in Norwalk California managers name is Cecilia

Food ordered never received ask one of the girls worker /attendee's name Jayden about our order she said very rudely "that she is the only runner" and cut her eyes and walked off. The manager AJ was not concern did not even speak to me about the situation just refund and walked off.

Today is my daughters 3rd birthday. We had original plans to go to key lime cove but our plans didn't work out. We decided to take her to chuck e cheese. We went to the one in oak lawn il right when the doors opened. I told the lady that was there it was my daughters birthday. My daughter was so excited. The lady name was Ashley. She looked so not excited. Didn't even smile at us. Wasn't really nice. I showed her a birthday coupon on my phone.

For free tickets with a food purchase she said she couldn't use it that i need to print it out. When i asked for a fresh cotton candy for my daughter she had an attitude. Then my daughter was ready to get prizes and she wouldn't even open the glass case to give my daughter The last lollipop that was available. Overall it was a horrible experience…

On November 12 my family had a small party for my son's 4th birthday. When we came in are party got two different numbers even though I told the lady we where together. When went to find seats they where dirty and had trash on them.

We asked several times but no came and cleaned them up.

Also I asked for forks but before I could get any after waiting for 10 or more minutes the guy said let me get these people first. The big issue was when we left they didn't check my number with my families and party members number and let four party members walk out even through our numbers didn't match.

That is a safety problem. I won't be taking my family back to Chucky E Cheese. I wish this place was more like DZ it had a bigger play area and wasn't focus just on games that over stimulates children.

My son had his token card stolen and the manager refused to pull up the security camera footage to show who stole it even though the kid who stole it was seen by another parent. We are never going back and will tell everyone how crooked this organization has become.

We took our granddaughter to Chuck E Cheese in Pearland, Texas 10-10-2016 about 730pm, the place was a mess tables filled with uneaten food, food on the floor, we ordered pizza & drinks, the tea was nasty tasting as if it had been there since they opened the day before, service sucked, the when it did get to our table was not cooked the supreme pizza we ordered was cold, the peppers & mushrooms was uncooked raw a better term.

When you go spend good hard earned money on food you expect to get what you pay for something you can actually eat not leave on the table uneaten, we work hard for our money the sad thing is we don't live in Texas we drive 4 hours from Louisiana to Texas Children's Hospital for my granddaughters doctors (oncology & cardiology) so we are not out only on food we have…

I attended a Chuck E. Cheese party and it was the worst experience I had. The customer service was horrible and then to find out these new play cards a waste of my money. My kids were so disappointed that they run out so quick, since they are not even sure how to use it no one is there to help.

They messed up our food it was a disaster. This makes me never wanna return to a Chuck E. Cheese. I hope something is done with this issues this location was in California Vista off university drive.

I went to Chuck E. Cheese in york pa with my son around 4:50pm and Had the worst service with employees ever. One game had broken down, balls were jammed, so I went up to them to let them know that the little boy was waiting, I spoke to Q. I waited with him so they would see where they needed to go. After about 10 minutes of her just standing there talking and texting on her phone she came out, and went to play other games, she saw we were waiting and ignored us! After I saw that I went back up to the counter and asked for someone else to help me, I spoke with Chrizma, and she went and told the same girl Q. Q looked at us and went to stand with another employee completely ignoring the request for help.

I was really upset at this point, because by this time it had been at least 20 minutes.…

I went to the Manhattan, N.Y. Location on St. Nicolas Avenue today 9/17/16 at 5:00. The children there were not running, they were charging up and down the aisles with no parents in sight. Then, a child tried to take my son's tickets from the machine he was playing on. Then when my son and I were on a simulated ride, a 10 year old boy came up to me and yelled in my face that he was "here first", when my son and I were there minutes before trying different options on the same ride. Then, he put his face in between our seats and hung onto the ride.

I asked him to get off, and he wouldn't. It was complete chaos and mayhem. There was one management person that quietly muttered "stop running" as children raced past him, but it was free reign for all of the children there. If they haven't…

On September fourth 2016 at 11:30 in the morning we brought our grand daughter here for a fun filled day. Sad to say what a big disappointment, the parking lot was full of garbage, trash cans over flowing. So the workers felt it was not important to clean up last nights mess or empty garbage cans? Went to use the restroom once again garbage not emptied in stalls, not clean and no paper towels to dry my hands. Games were not working, and so I told worker they said when he fixed the game would return tokens back to me.

He fixed the game and walked away i was sitting right there waiting. I will say the food was outstanding l loved it. Service for food was great. I want to have her birthday party here in November so I sure hope Chuck E. Cheese corporate gets their act together, and fixes the…

I was just there for my niece's birthday party while there was another party next to her going on. Extremely disappointed for the Middletown New Jersey location. No one was paying attention to my niece's party. The staff was all about the other party and making sure they all had fun while my niece's party was completely ignored by the entire staff. When Chucky came for pictures and to sing Happy Birthday for the kids, the staff and Chucky we're all around the other birthday party table and never came over to my niece's table. Your sign advertises pictures with Chucky so that kids can get their picture taken with the mouse but yet as soon as the singing was over he disappeared.

Not one picture was taken because he left so quickly. The only time the staff came to my niece's table was to…

I an my wife and daughter and 4 year old were at a chuck e cheese and for at least 20 or more minutes teen agers young kids and what looks like a 30 year old man were throwing basketballs from the isle about 12 feet away from the game and balls were bouncing very hard at people security and workers walked right by them in fear. We had to try to keep my grandchild out of the area and it spoiled the time and money we spent even teenage girls were just walking over kids and leaving kids in buggies why they took videos.

I had to get my trapped in the corner 4 year old granddaughter from behind a girl taking a video and the girl started yelling and treating her baby like a rag doll mad ay me for trying to get my granddaughter moved. No control or ownership care for people in there trying to…

I am so disappointed in Chuck e cheese. They are applying for a beer and wine permit in Johnson City, Tn. "A kid can be a kid" Safe place for kids. Really, there is enough places that serve alcoholic beverages.

Why would you want this around children? Chuck e cheese is a place for little children to have parties not for adults to go get a drink. I have over 1,500 friends on FB. I will post. Maybe we can put you out of business and you can open a beer joint in your facility.

Money, Money, Money, that is what everyone is after no matter what the cost.

We went their for my grandson's birthday ordered one large pizza and four drinks waited over an hour had to go ask about pizza they said they were sorry it must have went to the wrong table had to wait another half hour then they brought a medium instead of a large like we originally ordered never replaced our pizza all the sodas were out and they did not fix.

I think we should be compensated something for this terrible visit. We were reimbursed our money but don't feel that was enough because they were nasty and made the comment don't complain about the size at least you were reimbursed your money instead of fixing it. When I called Chuck E. Cheese corporate headquarters they decline to refund my money.

This complaint is for the Chuck E Cheese location in Burbank, CA. My 12 year old and the 7 year old are going to this place since they were born. We never had any issues, in fact we've done several birthday parties there also. Today we went there for 2 hours, after they were done playing, we went to the machine that takes the tickets and gives the receipt with the number of tickets you have. When we were done the machine said 1011 tickets but it wouldn't print and the screen was showing "print error".

I went to the girl in the front and told her about it, a minute later another girl comes in, checks the machine, goes to the back and comes back and says " I'm sorry, there's nothing wrong with the machine and I can only give you 500". It was the most embarrassing thing for me when someone…

The Chuck E Cheese manger would not change my tickets when I went there. One week I took my entire family to dinner and spent 150 a week. He told me he was callings the cops. I am outside with my kids waiting its now 10pm, its the store at 13101 on harbor in Granden Grove in California. This is unbelievable.

How can I call customer service dept. and report this to the Chuck E Cheese corporate office?

I was at the Chuck and Cheese at 1127 Universal Blvd Tacoma Park MD 20912. With me was my wife and two grand kids. We visit Chuck and Cheese at least two to three time with in a month period.

My grand kids, wife and myself always had a good time until today. I was eating a salad from the salad bar and discover a tie that they tie around the cotton candy bag. As I was chewing I thought I was eating a hard piece of hard onion.

I notice it wasn't breaking down like the rest of the salad and pull it out of mouth. All I could see was my 8 and 2 year grand kids swallowing that tie with the metal in it. Believe me giving me my money back would not have stop me if one of them had swallow that tie.

At first I didn't know what to think as I searched for how it could have gotten into the salad. As I…