Cici's

Rudeness

I Had to wait more than 35+ minutes for my pizza pickup order. I asked if they would make me a free pepperoni pizza because of the long time wait they refused to do so.

Me, my husband and our son went in to eat there was only 2 pizzas with maybe 3 slices each left they had to of been there all day they were hard all the tables were dirty, all employees stayed in the back on their phones. We paid 33$ and no new pizzas were made there was no desert.

It was a horrible experience and I couldn’t even get my money back. I can send photos to whoever emails me back, it says image is to large to attach

A roach crawled across my plate and on to the wall next to me it proceeded to crawl down the wall slowly. I alerted a worker who walked over and punched it. Turned to us and said it’s dead now.

Did not wash her hands she walked behind the counter and proceeded to work. My stomach is in knots. I’ve thrown up three times just thinking that maybe there was a roach in the food. The manager did nothing to solve the issue she just did nothing

Went to CiCi's Pizza at 1550 Opelika Rd Auburn, AL ste 30 36830for my birthday. The manager in charge on 5/22/2023 was rude. She told my 68-year-old mother she was ignorant as she was having an issue using her tap pay.

" My mother asked a question and the woman snapped at her. She tried to let the manager know she could not hear her well and was told she should get some hearing aids. She told my mother to get the hell out, and not to come back.

I have never in my entire life been treated that way. "

I went to eat at CiCis with friends. when I tried to pay and the card reader kept saying "chip error" I tried both my debit cards multiple times. A line was forming behind me and people were getting annoyed.

" She said another cashier had "done something" to get the card to go through earlier. She went to ask but said the cashier was no longer at work. She went to speak to her manager to see if he knew how to get the card reader to take the card.

He told her to tell me there was an ATM down the street. It was not done in a pleasant manner. Then he said no one was going to eat for free tonight. There was no apology for the reader not taking my card, only the rude reply sent through the cashier.

I was both angry and embarrassed by the response. My friend paid for my meal and the cashier…

99. For up to 4 parties. We drove to the Frederick, Md. CiCi's tonight. Showed the man the coupon and he rang it up. 58. 86. I asked why the total was so high. He said for the drinks. I told him that we didn't want drinks and all we wanted was water.

He said that it was still the same price. I asked how it could be since we were only getting water with our meal. He was getting exasperated and said that the coupon was for a "combo" meal. Nowhere, on the coupon, does it say that you have to get a "combo" meal.

99 and water to drink. He then tells us that even if we only get water, it would still be the same price since they charge for water, too. By then, my wife was ready to walk out of the door.

98 that he charged us for the drinks. Then we went over to get our pizza. You could tell…

I complained to Cici's management through email about the amount of trash and loitering. The manager Greg Smith at the San Pedro location in San Antonio replied with snarky and rude remarks about how there is nothing they can do about the trash and loitering.

Yes they do have control because it's a restaurant and he didn't seem to care. I about to contact my credit card to get my money back. This type of treatment is unacceptable after I spent money there. Address this with the people you hire and this place needs serious attention. Customer service is lacking.

Family and I walk in the cashier says three adults and one child? I said no she ten and she said well she’s an adult. I showed her that my daughter got a coupon from school and it reads child 12 under. She took the coupon.

Still continued to be rude without giving me a receipt. As I am getting a salad I noticed the Italian dressing was not coming out I asked the cashier nicely if they had more she took it from my hand and

walked away as I am standing there waiting for her to return she then throws the bottle back into the island it spattered everywhere it got on my shirt, never a im sorry she just walked away. I asked for the manager asked him for the store number and cashier name he then says you just need my name.

His name is Leo and cashier is Jessica. Store 842 San Antonio Texas

I went to your restaurant in colonial Heights VA an had a salad an went to ask for a supreme pizza an he said it be 10mins a I waited an I could see if pizza was placed on bar. An it never did until I left. 25mins later.

Most was horse playing an goofing off.