Citgo

5.0
10 complaints

Complaints

Himja Bhatt

Feb 2, 2024
0

Hello,

Today my husband went to this local gas station on 1/31/24 that we have been to many times before without an issue. He pressed the unleaded button for gas but it charged him about $60 so he was suspicious of the high charge for unleaded gas. He did the math and realized he had been charged for premium gas when he didn’t choose premium gas. Our car doesn’t require premium gas. He went to the attendant to solve the matter and to ask for the difference dollars back after checking. The attendant told him it must be his fault for accidentally pressing the wrong button and did not give the difference money back. We asked if he could see the camera and verify that because we were sure that we did not choose premium and it was a glitch. Make sure it doesn't happen again. The attendant was…

Clarence Robinson

Oct 23, 2023
0

I have had this Citgo Rewards cars since August 2016 and the account is closed I don't know why it is closed always paid my bill on time. The card doesn't expire until March 2025. That is bad customer service PERIOD The receptionist said they looked at a Trans South credit company instead of looking at the number one credit filing company Equifax.

I hope someone can assist me with this matter. Thanks.

Sharon D Smith

Aug 1, 2023
0

26 OFF OF MY DASHER CARD WHEN CITGO'S INTERNET WAS SUPPOSEDLY MESSING UP & DIDNT GO THROUGH & WAS SHOWING STILL PENDING. I WAITED FOR THE MANAGER LISA TO COME IN AT 5AM & WENT BACK & SHE WAS VERY RUDE, ANGRY, & WAS MIMICKING ME ALL BC I HAD TO CALL DOOR DASH TO SEE WHAT I COULD DO ABOUT THIS TRANSACTION IN WHICH DOOR DASH HEARD HER BEING RUDE & DECIDED TO OPEN UP AN INVESTIGATION INTO WHY I WAS NOT GIVEN THE ITEMS I PURCHASED OR TO SEE IF THEY QOULD REFUND MY FUNDS IN WHICH LISA SAID IT COULD TAKE UP TO 10 DAYS FOR MY MONEY TO RWTURN TO ME.

I DON'T UNDERSTAND HOW SOMEONE COULD BE SO RUDE ANGRY & NON CHALANT ABOUT A SITUATION IN CUSTOMER SERVICE WHEN ALL I WANTED WAS MY ITEMS OR MY MONEY RETURNED, IN FACT SHE TREATED ME LIKE I HAD STOLEN SOMETHING OUT OF THE STORE. SHE HAS BEEN VERY RUDE…

Rene

Jul 7, 2023
0

I am a former employee of a citgo located Ware st. West Brookfield ma. It is owned by Jeff hicks and operated by Tim reeves. Tim Reeves has solicitated female employees for sex using his dm manager Erin murrey. Tim has been stalking, solcitating, demeaning employees. Me included.

It got so bad, I quit the job. This citgo is located accross the street from my house andr. Reeves constantly watches me. I tried to tell Jeff hicks about it. Tim is Jeff's nephew and they are all in on it.

I'm not sure how many other employees or former employees Tim reeves has harassed but, I can speak from expiremce. y social media may also have been hacked by him and his flying monkeys Thanks, Rene godin

N. Gonzalez

Apr 30, 2023
0

I visited the Citgo gas station on 1713 S Conway Rd, Orlando, FL 32812 . Every day that I go there they are using different card machines to take card payments. I’ve never actually used the actual card machine that’s connected to the register.

Also any time I’ve gone there the bathroom is always “out of service” . they have multiple leaks in their room and plenty of times I have seen roaches in the store. The prices are also absolutely ridiculous.

Ernesto Castro

Apr 3, 2023
0

Tonight on 4-2-2023 I walked into 511 Gee St . Jonesboro, AR to get somethings . I asked your store clerk about lottery being paid by debit card... And his attitude was poor and when I called home on it he got irrate n more aggressive n when I asked if he was gonna whoop me ...

He said he would beat my ass all over the store ... They have video I recommend you watch it .... The only thing that saved him was my kids ... But if this is how you like your company represented ...

With very disrespectful clerks ... m I have many followers on social media sites ... Citgo will lose business over this clerk being an arrogant asshole who lives in the United States of America... many people have made complaints to the neighboring businesses on how rude the are ...

I will be contacting on attorney…

Anthony R Brockington

Mar 4, 2023
0

No receipt from the pump, and when I went in and asked why they told me that they stopped putting paper in the outside pumps, so you have to come in and get it...you should have to turn off your car, lock it come and stand in line for your receipt when you have paid for your gas outside location 14209 Lincoln Ave Dolton IL 60419 store # 00015229224 Ref # 99000650588

Corey Clark

Feb 27, 2023
0

The older third shift worker is very rude and is cursing at the customers antagonizing the customers

Kenny

Jan 15, 2023
0

Poor customer service very rude behavior.

Hayden Smith

Jan 3, 2023
0

so i am filing a complaint about how rudely i was treated by a female cashier who refused to give me her name for this complaint, i can tell you the gas station this all happened at is located at north manchester, indiana at the corner of 114 and SR-15, i know i went in there on december 31st somewhere around 12:30-1:30, this issue needs to be resolved by this lady being fired, it’s not the first time she has been disgustingly rude and

nasty with me and a few other people i know of, what she said to me this last time was, “i know simple math” very extremely rudely, i will not put up with it and it’s unacceptable to have someone treat another human like that for absolutely no reason, thank you