Cole Haan

Order no. WCH131434686

I expected more from your customer service. Very unprofessional and useless.

A few days ago I tried to exchange a pair of shoes I purchased online at one of your locations in NYC (Rockefeller). It wasn't a good experience.

First of all, the staff was not friendly at all. Secondly, they offered a store credit on a gift card instead of putting the funds back on the cc that was used.

Two days later I tried to place another online order and find out that I couldn't use my gift card because their gift card system has been out of service for weeks according to your customer service. Even then, they did not offer any viable solution, So I was forced to use my personal credit card again.

After I placed the order, I received a confirmation email confirming that I'll be…

I purchased a beautiful pair of shoes, and only ware them for approx. 6 times in total. O November 6th, 2022, when I took them out from the original box and the she sac I saw that the sole was all white, but I sill wanted to ware them.

After having them on my feet for approx. 2 hours mostly sitting and standing, when I took them off I realized that the sole was cracked and pieces were coming out from it. I am concerned and dissatisfied by the fact that the quality of the one pair of shoes that I like does not match the quality of a such brand.

I would like to have my concern brought to the attention of the people that make decisions on what type of sole should be used and they at the same time take my complaint to the companies that make and apply to sole on different types of shoes. We…

Dear Sir/Madam

I stepped in the store, located at Columbus Circle, NYC to buy a pair of sneaker called ZeroGrand WingtipTip Oxford in white in size 7. It was not available at the this size at the store. The attendant place an order at the store to be delivered. They made a mistake placing the size 7 1/2 (size that the had at the store)

I am In and Out of US frequently for months.

For my surprise, been overseas, I try to use the sneakers and I noticed that was big on my feet. I looked inside for the size and it was size 71/2.

With the Pandemia of the Coronavirus, all stores in NYC are closed.

I am trying to exchange for the right size, but Customer Service online doesn’t not accept exchanges or returns bought at the Store....??????

I spoke with Ms. April the supervisor online for Cole…

Poor service? How about no service! Order WCH005132915 Went to your website as directed, got email which said the ups could download pdf and print for me. Went to 2 ups places and one could not scan and the other could scan but it would not scan for him.

Called your 800 number for customer support and spoke to someone whose accent was so thick I could barely understand him. Asked for the supervisor thinking that would be better and I think I got the same person who would not confirm to me where to return the shoes, even though I repeatedly asked if it was to your address in NH.

When I gave up on that route I called the Corporate Office number, it was disconnected! Just tell me where to mail these shoes please!!!

Dear sir or Ma'am I purchased two pair of Cole Haan Loafers Brown and Black with the rubber black soles a couple of years ago I've only worn them maybe three times each. they are stored in a very environmentally friendly area at my home along with my other shoes.

recently the entire heel of my black pair just came off while I was driving my car and almost caused an accident when the loose hill caused me a breaking problem in traffic. I chalked it up as a lose but this morning the entire sole of my Brown pair just started disconnecting from the leather upper.

I haven't take photographs of the black pair because they are not with me at the moment … these are photo of the left and right shoe.. please let me know if you require specific or better images

Both heals of my shoes fell off!!

I am writing this mail to express my EXTREME dissatisfaction with Cole Hann and to let you KNOW you have lost a customer. Permanently I ordered four pair of shoes from Colehaan which you must admit is no small amount.

IN ADDITION TO PAYING FOR YOUR DELIVERY YOU CHOSE TO USE THE MOST EXPENSIVE WAY TO SHIP RATHER THAN REGULAR POST WITH TRACKING. The CUSTOMER WAS NOT EVEN OFFERED ALTERNATIVE METHODS OF SHIPPING; I END UP PAYING NEARLY 200 EUROS MORE!!!!

I HAVE A MEAGRE INCOME AND THIS HURTS I AM DISTRAUGHT AND DISGUSTED AS OR EVEN REGULAR POST WITH TRACKING WOULD HAVE BEEN ACCEPTABLE IF GOOD BUSINESS PRACTICES IS TO KEEP AND RETAIN CUSTOMERS THIS IS A BIZARRE AND FOOISH STRATEGTY PARTICULARLY AS AMAZON IS LITERALLY DOMINATING THE MARKET WITH THEIR PRATICABLE AND LOW COST SHIPPING

DON'T BUY ANYTHING FROM THIS COMPANY. THEY ARE SCAMMERS I bought a pair of sneakers through their website on 19th September and they took my money. They then seemed to pass my order onto International Checkout, another bunch of scammers. International Checkout finally decided to ship my goods on 6 October to UK. On 22 October they said goods were refused, so guess what, they get shipped back to USA taking 6 - 8 weeks to get back. No phone call to me or let's try and redeliver. Then to reship back to uk , I have to pay another £40 for shipping. There is something very wrong here and it sure wouldn't be allowed to happen in UK

I have emailed Cole and Haan on a daily basis asking for their help. All I get, blah blah blah is to contact the shipper as it has nothing to do with them. YES IT…

I ordered a pair of sneakers through this company on 19 September via their website. Eventually on 6 October, their shipping agent International Checkout said parcel was being shipped. On 22 October they said my parcel had been refused , they were lying.

I own a pub in London and I was there. The parcel is now being shipped back to the states, 6 - 8 weeks and I have been told I need to pay for shipping again. THIS IS ILLEGAL AND A SCAM.

Why didn't they try to re deliver or call me. I DON'T THINK THEY EVER SHIPPED THE PARCEL. I have asked for a refund. They say that I should have read the T's and C's and they won't refund me. Disgusting behaviour.

If they were in UK, my solicitor would be dealing with these crooks.

i purchased a bag from cole haan online last jul4. the package was not delivered successfuly by UPS for some sort of reasons. but not a single message or call was recieved that there was an issue and that they were not able to deliver the package. since i was the one who processed it online, i reached UPS and raised the issue. i aas told that cole haan was not enclosing the contact number of the recepient. that's why they were not able to call the recepient. in short the package was lost in track now. i now contacted cole haan and was told that i can have a refund. and i was pleased to do so. but then ups gave an address and asked us to pick up the package again (the address was at richmond canada).

i made a way how to deliver it to the philippines by asking favor to other people paid…

On 12/7/16 I visited for the very time a Cole Hann store, located at Greenwich Street in New York. I purchased $574.82 of merchandise. Several days later, I visited the Cole Haan on line website to see that so of the items had been discounted to 50% . I contacted Cole , www.colehaan.com to inquiry about a credit adjustment. They advised me to contact the NY store. After speaking to the NY store they advised that I needed to bring the receipt back to NY store or another store to possible see if a credit would be granted. I reside in Maryland and the closest store is almost an hour.

Would you possibility be able to either give me a credit for approximately $162 or gift cards in that amount to make up the difference. This is the difference of amount of additional percentages. See attached…

I have been wearing Cole Haan shoes for over two decades. When Cole Haan corporate offices made the decision to outsource and switched to Chinese manufacturers, my satisfaction level went down a couple notches. My wife gave me a pair of Cole Haan shoes purchased from Nordstrom's Rack here in RI.

The shoes are made in India and have failed to be broken in to conform to my feet for over 8 months of wearing them every second or third day. They feel are as painful to wear today 8/30/16 as the first day I put them on back in December.

I am planning to place these India made shoes in the garbage where they belong when I get home and will consider my options other than Cole Haan when purchasing replacements. Your company's Chinese product which I still own, also pales in comparison to your…

Cole Haan outlet in Vacaville, CA does not provide the best customer service. Their approach is not genuine. I happened to try them a second time and one of the managers, of which was a male, assisted me and was very professional and honest.

I bought two pairs of shoes! I went back again yesterday come to find out, that gentleman was gone. The store manager didn't provide that same personable experience. I won't be shopping at that location ever again! As a professional that provides customer service everyday, Cole Haan, Vacaville definitely needs to work on theirs.

Cole Haan outlet in Vacaville, CA does not provide the best customer service. Their approach is not genuine. I happened to try them a second time and one of the managers, of which was a male, assisted me and was very professional and honest.

I bought two pairs of shoes! I went back again yesterday come to find out, that gentleman was gone. The store manager didn't provide that same personable experience. I won't be shopping at that location ever again! As a professional that provides customer service everyday, Cole Haan, Vacaville definitely needs to work on theirs.

I bought a jacket from Cole Haan in Santa Barbara and when i was at home i saw that on the buttons it is written Cole Haan Singnature, not Signature. I am wondering why is that, mistakes or no interests for quality from corporate? It this a fake jacket?

My husband is fond of leather jackets and i really love his new brown jacket from Cole Hann. Wonderful quality and the best brands fascinated me towards Cole Haan. Cole Haan is a fashion label for collection of Shoes, Leather Bags, Accessories,wallets,coats,jackets for men, women and kids.

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