Commonwealth

Discrepancy between amount banked and amount credited to my account. januaru 2019 I went to the Arndale Kilkenny South Australia branch. I had $250 counted in bags of coins. There was a line of customers which is common in this bank because the people who make decisions invariably get it wrong and don't know anything about the demographics of the area.

While I was standing in line I was approached by a "meet and greet" person (in this branch they seem to abound standing around for hours at a time doing nothing) and, against my better judgement, allowed myself to be persuaded to let her show me how to use the coin machine she assured me she knew what she was doing. What followed was nothing less than a comedy of errors and a travesty of customer service.

She opened the counted bags…

Carly, Nhill branch. Can you explain to me how... can ANY let alone ALL of this be experienced by me...? As any business or individual possessing even the most basic levels and understanding of 'professional customer service' would not let this…

GIVE ME MONEY BACK I WILL SUE YOU

I have been with this financial institution for probably close to 2 decades. 90c overdraw, unintentional, but it happened. They wont do a loyalty bonus for being with them for so long, and they are unwilling to compromise on anything.

I won't pay such a fee as it is extremely unreasonable, and when asked to have the fee returned, they refuse. This isn't the first time this has happened and when contacted they are just generally rude.