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Costco

1.5
322 complaints

Address

999 Lake Drive, Issaquah, WA, 98027

The majority of complaints focus on rude, unprofessional employee behavior and poor customer service across multiple departments (checkout, tire, optical). Customers also experienced significant wait times, inefficient processes, and frustration with strict membership/payment policies. Product quality issues and problems with third-party vendors further diminished customer satisfaction.

Common Issues

38% (86)
rudeunprofessionalyelling
22% (50)
waited40 minutes3 hours
18% (41)
moldwrong prescriptionrust
12% (27)
membership carddebit cardspouse
10% (23)
vendorinstallationsolar

Complaints

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Rabindanas

Feb 3, 2015
0

My complaint about Cosco # 1166 In North Planfiel NJ. It took me over 30 minutes to find a jar of grape jelly and salad dressing. This is unacceptable. Store not have a guide of products in any of the hallway, you have to go hallways after hallways to find what you need. Besides the person who puts the products on the shelves never ends with their work because they have to guide other people like me to get the desired product. we were four people waiting for assistance.

The most intolerant excuse that is heard by a manager of the store is not put Guides products in the corridors because they want customers go through the store altogether and so will not would forget anything .... But best of all was when he told me that from time to time change location products for customers not memorize…

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Jack houghtaling

Jan 29, 2015
0

55 and they advised me they could not take it because it expired Aud 31 2014. I indicated due to it being mailed to my old address 1138 Gamble Lane Esc I had just received it. Costco said I had to talk to American Express regarding getting it replaced.

I called American Express and they said they could only give me 25 to 50 percent of it's value but they would forward the info to a supervisor for review of a full refund. 55 on the next reward cycle. As of Jan. 55. 55.

I spoke to both customer service person then a second person and lastly a third person called me back. No resolution. 55.

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luz de garcia

Jan 27, 2015
0

I've been a client for about 15 years and always enjoyed and like shopping at Costco . I got my mom who is 75 years old an American express card from Costco and every time she comes to USA she wants to go and do her shopping at Costco.

She is always been a very chide person and very quite the type of person that doesn't like to be on the way o bather anyone is in her nature this one time yesterday January 27 2015 in north Miami Biscayne Blvd. at around 1100 Am she standing on line to purchase her items and it was time to pay she just forgot to get her credit card out (unfortunately I was at the ophthalmologist at that precise time) the cashier ask for the payment quickly and

very rudely scream to her to move out of the line screaming continually step out she was just rushing and she got…

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B. Wika

Jan 23, 2015
0

I bought a of glasses in July of 2014. In Oct. the bow broke off on the right side. Brought them in on the 20th of Oct. I was told they have them on order and as soon as they come in they would call.

they were not in yet. I called the end of Nov. still not in but were expecting a shipment into their depot on Dec. but will call as soon as they get in. It is Jan. 23. No frames. I have had these glasses 7 months. Wore them 3 months.

Are they waiting for my warranty to expire??? I am being told there is nothing they can do. I don't think I am being unreasonable about this. just wish I could wear them before I don't have any warranty left. No one really cares!!!

Is this how you treat a customer!!!

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David Kane

Jan 23, 2015
0

I have been filling scripts at this place since they opened the doors of this location many years ago; however never met LISA and you don't want to meet her. I was given 2 scripts last time I visited my Dr on Dec. 18.

" I told her I was given 2 scripts "I don't care and I can't call him either because it's beyond 30 days and kept shoving the damn scripts and my driver's license back at me. I kept trying to explain but now she's getting belligerent and starts raising her voice "Sir, I TOLD YOU, these cannot be filled, you will have to go back to this Dr. APOLOGY???

You must be kidding me. My wife and I used to get ALL our scripts at Costco but with repeated bad service by their staff, my wife gets her's at CVS as do I, except for these two which are hard for CVS to fill AND they're…

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R. Hiller

Jan 15, 2015
0

Scott toilet paper is to thin with small holes in it may as well.use your hands and wash them .

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