Cox

We have had cox for a few years now and have had several issues with equipment, but today we had our service stop... all our tv screen said was check connections and reboot the box . So i did and got the same issue.

Then i went and checked all connections in my attack and at the cox box on the side of my house and tried it again still no signal. We called customer service twice and first the spoke to my wife like she was stupid and then told her a tech would have to come out for 75 dollars to diag it.

Then i called and spoke to a gentleman who i think tried to help he asked more questions than the first lady then told me we would have to possibly pay 75 for a tech to come out. Now i got a little irritated because i install satellites and cable systems in RV and rv parks so i know a…

My complaint is that I have had serveral of you technician come to my home to try and fix some of the cox problems I have been having with my cox service. The cox keeps cutting off I receiving alot of cox codes like XRE 03056, and other error code this is been going on for month.

00 for cable that is not working properly because issue are still going on. Call customer service and everyone say the samebthing. That they cannot help lower my bill or help me termination this agreement witout penalty. Becasue I sign a contract but cox always promise to provide me with good service which this company has NO

00. 00 and each time I call nobody can help explain why so high now. I spoke with Joshua with the Loyalty department and basically he told me I could just go back to Direct TV. He said that he couldn’t help in anyway.

What kind of customer service is this? AWFUL

Cancelled my cable, I only have internet now since I got Apple TV. I cannot believe how often the service goes down, it’s always service being done or an outage in my area. It’s a few times a week, at least.

The first couple times were frustrating, but now it’s to the point that I can’t rely on my tv working, I would highly recommend against using cox internet.

We had a bundle package (cable, phone, and internet) for $174 a month, which we were happy with. Our phone got hacked in January and someone was making long distance calls. In February they noticed it and canceled our phone line (which we only used as a fax and thought the fax was having issues).

Our bill went up to over $300 per month and nobody called us to tell us. After finally getting our phone line back and many apologies they offered to give us a $99 a month bundle as well as a $200 credit to left reimburse us for all of the overpayments we were making (which didn't come close to what we were overpaying based on what we were paying).

They reinstated all of the services (as I had previously canceled the premiums and lowered the internet speed trying to lower the bill) and months…

FOR OVER 3 WEEKS NOW I HAVE HAD TILING ISSUES, RECORDING ISSUES AND AUDIO SYNC ISSUES. I CALLED TODAY AND NO ONE WAS ABLE TO TELL ME WHEN THE REPAIR PROBLEM FIX DATE WOULD BE.

ALSO YOUR PEOPLE DON'T KNOW WHO TO CONTACT FOR VARIOUS ISSUES. I PAY GOOD MONEY EACH MONTH AND I EXPECT A WORKING SYSTEM. FIX IT NOW!!!!

ALSO THE GREAT IDEA OF DOING AWAY WITH SELECTIVE CALL MONITORING AND STILL CHARGING CUSTOMERS THE SAME FOR NO MO ROBO. THAT WAS REALLY BRILLIANT!!!

Why is the NBA channel not available in Metairie, Louisiana 70005 I was going to watch the Pelicans game and when I out it on the NBA channel, it so not available in my area. I pay for the Cox supreme..

I switched to Vox From ATT because of poor service. I have been very pleased with Cox.. Just don’t understand Why did this happen? Not that serious.. Really tired Please tell me what I need to do

Embarc has béent with oit signal of thé câble TV since 16h00 today. No wind,no Storm, no tornade and ils 22h00 and no repair yet. Grats guy for thé service. AWFULL

Wanted to have a supervisor from Collection to call me about my account twice I was told it would take up to 48 hours that was two weeks ago and the last person had a bad attitude

You guys suck while WiFi and TV is down but it takes a day for you guys to get over here for your stuff being shit lol ok I’ll just sit here and send this review on my data pay more for that bill while paying u guys too gotta love it might have to start looking for some new options...

I spoke with a most unhelpful and antagonist support agent named Edgar on September 11th, 2019. He went so far as to tell me, "Don't point fingers; this is on your shoulders." I have been with Cox for more than 18 years. The issue was a system error/billing quandary as a result of Cox updates. I had already spoken with three agents that morning, all of whom were very pleasant. The situation was not my fault and they assured me everything would be fixed. However, Edgar said what I needed wasn't feasible. That it was "my fault" for waiting so long to have my phone changed over, etc.

He needs to be trained on how to neutralize a situation effectively. The next customer representative who remedied the situation was wonderful!! I highly praise Kriston for her efficiency, understanding, and…

I love how I can watch one movie for free on stars then I try another supposedly in stars and it says free but it really isn’t thanx a lot!!! Duck you btw!!

This problem has been going on for a while and now we are getting frustrated. I keep asking for a tech to come out and fix my laggy internet connection knowing I got the gigablast package but they keep sending out tech who don’t know anything about internet.

Who keeps resetting my modem and says everything is fine. But I keep telling them of course everything is fine because you just reset my internet back to square one. I have a line issue or a bad splitter problem but seems like they too lazy to fix it now we are planning to go with century link because I’m paying high package and not getting what we paid for.

I don’t mind if we getting 600-700 mbps but I want consistent lag free internet. The supervisor tech name Brandon from Las Vegas never came to my house to fix the issue but they…

I have decided to put my complaint on here because calling seems to do nothing I have been a Cox customer for many years and it seems each year we get worse customer service and since Cox is the only internet service provider in our area and the agents know this they just don't care whatsoever I have even spoke to a so called supervisor that give me no better care yet they call themselves supervisors this is a joke since moving to the area I currently live in we have experienced 8-10 outages in a two year period each lasting more than 5 hours each we call to find out what the issue is and

never get real answers I can only say this once century link finally moves in as they are getting closer Cox will not only lose my loyal service but the service of intire community

I noted that the security system is still listed as being an active portion of my billing. It was agreed that system would be removed. It has not been removed. I am a visually impaired US Veteran and unable to read contracts.

Your people at Walmart offered to read the contract and have me sign it. From that point on several things went downhill. 00 as a deposit We've had multiple failures, starting with the downstairs living room system dumping the entire system.

When we request you come out and repair it our input was dismissed more than once. We knew what you had to do, but no, the tech didn't listen. In fact on ocasion the tech came in and left not doing anything to resolve the issue. Finally, the last tech…

MY COMPLAINT CONCERNS THE TOTALLY UNACCEPTABLE $30 INCREASE IN MY BILL. ONE YEAR AGO I AGREED TO A "2" YEAR CONTRACT WITH YOU. THIS WAS A "2" YEAR CONTRACT I WILL REPEAT. 99. I WAS UNDER THE IMPRESSION THAT THESE CHARGES WOULD STAY FOR THE 2 YEARS.

NOW SUDDENLY, AFTER 1 YEAR, THE BUNDLE SAVINGS IS ONLY $40. I WAS NOT TOLD THAT THIS WOULD CHANGE AFTER THE FIRST YEAR. I AM VERY UPSET WITH THIS AS MY WIFE AND I ARE NOW RETIRED AND CANNOT AFFORD THIS INCREASE.

I SPOKE TO 2 OF YOUR REPS, ONE WAS FROM CORPORATE, AND THE OTHER FROM THE GENERAL CUSTOMER SERVICE NUMBER. I GOT NOWHERE WITH THEM, AND NEITHER HAD A SUPERVISOR I COULD SPEAK TO. THAT ALONE IS HARD FOR ME TO BELIEVE I SIGNED A 2 YEAR CONTRACT, AND WAS NOT INFORMED ABOUT THE 1 YEAR CHANGE.

SINCE I HAVE BEEN A COX CUSTOMER FOR 29 YEARS,…

A tech came out and found that the cables were cut and said that I needed a letter from my landlord before he could do anything. I got the letter and called back to reschedule and was told that there would be a charge to come out and fix the issue, so I just cancelled cable to that room in the apartment.

When I received my bill there was a dispatch charge. I contacted chat and they told me that I was charged for the tech to come out to tell me he couldn't do anything with out the letter. So not only was I charged for the first dispatch, which didnt fix anything I was going to be charged for the 2nd one as well?

If I had any other options I would just cancel Cox completely.

I pay for 300/ 30 speed never get it. U want gigabast or whatever but u can't deliver what u promise now. I think its all bullshit and u should be investigated.

99 a month for 12 months and lady screaming over me saying I don't know what I am talking about and would not shut up and listen after I kept telling her just let me speak to supervisor and she hung up on me

cox blocked call is 30 i get that in 2 days why cant you put no limit for me to block calls why does cox refuse to help us take the 30 call limit off. get off your ass and help need help don't you care about your customers

I have been a customer for 20 years. My cable went out 6/20 during a software update. " No, someone was condecending while pretending to be helpful. A client "advocate" named Carl listened to my complaint, apologized according to his scripted comments and eventually made yet another appointment for a technician to come to my house.

No compasssion for my situation or discomfort. Just "by the book" comments and soultions that had been tried at least 3 times by others. So, after he scheduled my next appointment, I asked to speak to a supervisor because I wanted to confer my displeasure regarding my lack of resolution at not getting my problem handled in a more timely manner.

He said I am the supervisor on duty, how may I help you. We had just spoken about my problem at length, and in a…

Why do you constantly reject my personal emails - not spam -using this justification.

I have called your tech support and done what they advised yet emails are constantly being returned as spam of what is copied below.

Is Cox now censoring free speech??

XSNDR There was a problem with the sender's domain. Your email failed authentication checks against your sending domain's SPF, DomainKeys, or DKIM policy.

The worst service ever. Customers service=0, RETENTION dept=0, internet speeds never what I paid for. Home life sucks overpriced junk. Cable is dead streaming is the new. Paying for cable that doesn't care about it customers is crazy. You only need their internet if that as they lie about the speeds.

sad part, they know it. Talk to alot of past and present employees they all agree on what I said even if it was behind close doors.

I recently changed to cox hoping my experience would be better than my previous provider. I work from home and due to chronic packet loss have had my pay doced at least a thousand dollars due to shoddy cables and poor customer service.

when i did have several techs here to review the situation they sent ou 4 guys in one week and issue still not resolved. this is shear theft and I am working on many ways to right this wrong.....

Jan. 2019 my cable,telephone and internet bill was $ 215.53

01/22/2019 my cable,telephone and internet bill was $219.98

02/12/2019 my cable, telephone and internet bill was 229.98

03/15/2019 my cable,telephone, and internet bill is 242.82

I have not added any additional service. A snapshot of my Current Services according to Cox Communications, the cost of the Current Services. $214.49. I have called Customer Service numerous times and the last time I called was Company on 02/28/2019 and the only thing I was told I list my bundle saving and there was a Company Service Raise to all Cox Customers. I question the customer personnel and the answer was not satisfactory. I have been a Cox Customer person for approximately twenty three years and I think I deserve a more detail answer why i…

I was charged $40 extra for going over my data usage; i had less people in my home during this time period. The Cox representative told me less don't matter. I told them that someone has to be stealing my internet.

This company is the master of bate and switch. Billing and services were wrong from the very first day. I have been working with them since the first bill to correct the problems. 00. I just can't believe how Cox has not been investigated by the FCC for fraud and unethical business practices.

RATING HER AN HER SKILL 3.STORE LOCATION JANUFF MALL. VA WE WILL NOT KEEP PAYING FOR SERVICES NOT RECEIVED. .....MS MELLISSSA SPIVEY STORE MANAGER.757 2281971......WAITING ON YOUR FEED BACK.IVE TAKEN OVER 45 DAYS OFF DUE TO COX.

We called Cox customer service on 1/9/18 at approximately 12:30 pm and advised your representative Gary (ID #57661) that I mistakenly purchased an on-demand movie (First Man) last night while setting up a third party remote control device, by accidentally pressing one of the buttons that I was not familiar with. I also informed Gary that I did not watch the movie (and to cancel it from our account,) and that he could check to verify that it hadn't been viewed from this account.

However, your representative (Gary, ID 57661) was very rude and stated that he would not credit my account for the movie, because we had a history of calling and trying to get refunds for movies. When we asked him to give us proof, he became very belligerent and stated that he didn't have to tell us anything nor…

I called on July 13th to have my service transferred on July 28th, the day I move. Sim, gentleman I spoke to, did schedule this to have a technician be at my new address on the 28th between 10-12. When I returned home, on the 13th, I found my service was terminated.

I called Cox and was on the phone for over an hour while they tried to restore my service. They did. 13. 00 early termination fee. I called Cox on the 19th. 00/month that I was paying. She transferred me to the Loyalty Department.

Gentleman in that department submitted a campaign correction letter on my behalf. I asked him if he saw my appointment on my account to have a technician at my new address on July 28th between 10-12, he did. Today, July 24th, I called to see if my discounts had been reapplied to my bill, they were,…

I received a letter saying I had a $25 returned payment fee.

My bill was paid on August 7th. Then on the 9th cox employees said my bank tried to pay the same bill again.

The bill was a zero balance, and my bank does not know anything about this.

All the cox employees could say was it was my banks fault.

When I was at my Fort Myers FL house in March my Cox internet service was not working. I called tech support and after checking my modem they told me the modem was not working and that I could go to the service center and pick up a new one OR.... I could have a technician come to the house to diagnose the problem. I told them to set an technician appointment and that I would also go to the service center to pick up a new modem. I was concerned that a new modem was not the problem.

My fears were confirmed. The new Cox modem I got at the service center would not allow any internet speeds more than 1-2 mbps. I was paying for 25 mbps second. My internet TV and my business connection would not work with these low speeds. When the technician came out the next day he said I had the wrong modem…

Today when I woke up this morning, unlike usual, my internet speed was terrible. I rebooted, I unplugged, and I had to start the process of calling into customer service (admittedly never easy with any ISP). I was routed to an automated service tech, and was on the phone with "it" for what felt like a good 15-20 minutes. After that couldn't solve anything I was routed to a human (tier 1). I had to go through my story again, I had to unplug again, he said I was at 120 mbps and I had to go to tier 2. Tier 2 was rude and not very helpful.

Said I had to plug in my computer directly to the modem (understandable), I asked if he could call in 30 mins (had to look for CAT5) and he said yes. He was just rude. He never called back. I called back and was patched into a lovely female tech. She…

I contacted COX yesterday (4/22/15) to assist me with issues that have not been resolved with my Wi-Fi system. I asked to have an internet service tech come by my home (which I already pay for monthly). It was scheduled by the customer service rep out of Indiana (Latoya) to have a tech and a supervisor come by my home between 8:00 and 10:00 am. I took off work to be here and by 10:40am, I called a local solutions store to ask them what number I can call to find out what happened. The rep I spoke with pulled up my account and found that the tech service was ordered but was cancelled? No reason was given on my profile.

I have been a Cox customer for 23 years. I have a bundled package and have had numerous issues with Cox over the past, especially contacting customer reps in states all over…

I paid for a professional installation on 2/27 and was scheduled for an appointment on 3/2. The technician came at 7:30PM just to say there's nothing he could do. I called customer service and waited nearly 20 minutes to a supervisor that was non chaps r about the entire situation.

She advised me that nothing could be done until the next available appoint which was today, 3/5. A second technician came today and stated that the line was cut and a bucket truck had to be rolled out until Friday 3/6.

Before the tech left he stated that someone will come out and repair the line tomorrow morning and my services will be installed on Saturday between 10-12. I received an automated e mail stating that my professional installation is scheduled on Monday 3/9.

I called the technician back and he…