Credit One

This company says it does independent investigations regarding fraud or suspicious activity when prompted but i don't feel as though a company that does not call the account holder once can make that claim. The staff they employ cant speak english slowly or clearly. They rush to a unfavorable rendering of an investigation that falks shirt of compitant.

Zero effort made to speak clear accurate English to the consumers or creditors. Treated poorly in store on line chat and messenger apps. Hopefully Micheal Finney with chanel 7 will finally show up n delete sum special hh Charge.

95 fee. It was told it would not be taken out of my bank I would not be charged for a new car today and had to send me another one and it investigation would be done. But since then they did take it out my bank and after half enough turn into the agencies and complain about them they finally stated yes it was unauthorized but all the crazy charges they added on to it they will not take off.

And every time I call to complain they send me another card and charge me $25 for each one. And then all of a sudden I want all sudden 103 Cash App charge on statement July 2nd 2023 and I said well where did that come from is it always found it.

My toe old at the time was 248 so why would credit One let me go $50 over my limit which is $300. This boat was charges lies misinformation and the last one…

Worst customer service experience! Three that's it, credit one bank customer service team need to be re-trained on customer service! Can't understand half of representatives! For years this company use to be good, but now it's a nightmare! Corporate please address this matter, asap!

Or you're going to lose valuable customers.

Six or seven years of requests about online login issues! They want you to download the app, so they ignore requests for login support! SAD! Wish I never applied!

Your customer service rep Peter I talk to today was very rude, he is not professional, I know I call and I was not very happy just trying to pay my bill but the way he talks me was very disrespectful, I am 60 years old I did not use any foul language he sure knows how to handle unhappy customers I hope you guys have a way to listen to our conversation I have never reported anybody and my life, terrible experience looking for results

They have suspended my credit card cause I have not been able to use it for the past 2 months. I have send all of the bank account verification information they have asked. When I send them what they asked they asked for another piece of verification at this point I have not been ale to use my card.

bank verifying my bank account and proof of payment. At this point idk what else to do or who to make a complaint to. I told them that I just found out I have cancer and that I at times leave my kids with my card cause I'm unable to do much cause after chemo I feel terrible yet they don't care I told them I need my card to work. They're no help

I placed a claim with credit one in every time I call in ask about my information I get no response . They act all foreign in can't understand English in can't give me my information. They tell me to give a day then I call back that day they keep acting like they don't see my information in don't know what my information is and all

My name is Mark Nevels Jr. I've been a customer for Credit One bank for eight years. I'm currently in Dubai OUT OF THE COUNTRY on vacation and my Credit Card is not working BECAUSE CREDIT ONE BANK SHUT IT OFF.

On April 30, I told customer service that I will be in Dubai for seven days. There is more than enough money on the card. I'm devastated because the card worked the first two days and then Credit One Bank shut it off the last two days.

I repeatedly call customer service and they are telling me that I need to wait 48 hours to use the card. This is unacceptable. This card is the only card I have. I can not wait 48 hours. I have four more days of vacation left.

I have no finances, I WILL BE STRANDED OUT HERE AND MY LIFE COULD BE IN DANGER BECAUSE I WILL BE UNABLE TO BUY FOOD,WATER,…

I called in about a card that I was offered. No where did it say there was a $95 yearly fee. When I received the card I called 2 weeks ago about the matter and was told as long as I don’t activate the card no fees will be charged.

I go in to my app today to find I have a minimum payment of $30 due may15th. I called again and they kept telling me I was closing an account.. I absolutely didn’t open the account so why would I be closing an account..

that looks bad on your credit report. She said she completely understands and will transfer me to an account specialist.. this man came to the line very unfriendly from the start. I explained my concern and said I was told if I don’t activate the card I shouldn’t be charged.

He said what did you do then? You did open an account! Anything I was…

They processed a payment through my bank and did not enter correct amount of digits. They sent me notices of returned payment and I tried around the clock for 3 days to reach anyone but every line was a busy signal.

I figured out myself how to fix their mistake and meanwhile they closed my Acount I have paid on time for 3 years. This will hurt my credit I worked so hard to rebuild and they couldn’t fix the problem.

So back in December of 2022 I called them so they can issue me new cards as mine had expired already. Well all December came and went we are in January now so I called them and ask them what’s going on with the cards I was told they had a shortage on cards. I said ok.

So January, February, March and now we are in April of 2023 I called them and asked them hey what is going on with my cards they claim that they have been sent but I never ever received them. So while speaking to the representative I told him let me give you my mothers address just for these cards so I can make sure I receive them because she is almost always home. Still nothing.

I tried calling them back to find out how come I still did not receive them the guy has no clue he keeps telling me to hold on them of course he…

Worse credit card company I've ever been with no one at credit one seems to know what the hell their doing.

Calls me like 10 times a day. A bit much. Calls on Sundays as well.

I just got this card out of the mail and try to activate this card. I've plenty of cards in the past as now. I never seen a card to where you have to send a copy of your id and utility bill.

The man who l spoke was extremely rude. I asked to speak to someone else and l was told to hold on. It took awhile to transfer the card so l hung up and the same person called me back l ask him directly to allow me talk to someone else.

Is this even a real company and why was l asked for documents. I got approved but this company isn't the credit card company that l even want to deal with

I was in the hospital in October my account was fraud. I was contacted by you all they close that card. I never received another card until December 28 2022 . Because the Card to so long coming they changed my date to pay.

Although you all gave until January 3rd I still got a call so I paid 250 because I didn’t get my grands nothing for Christmas. I do then I was told if I paid and extra 4 dollars I will get to use all of my credit is I used it I got 90 dollars off and went to dinner with my bill came it was declined. O. O.

Box on it I sent them that. O. Box off I did that . In the meantime they sent me a card ending in 5598 that I can’t even activate as off 3-4-2022 I was just told by the supervisor that that card has been cancel.

There was a ticket that was made on this card to take…

Will not let me make a payment using another card. I currently do not have a bank account open due to fraudulent transactions. I absolutely cannot get any live person to help me with this issue therefore it will effect my credit and what I owe will continue to go up.

In addition due to their lack of accessibility and zero customer service I want my account closed

I recently had my bank ( checking and savings). So I closed them and am working to clear up these problems. I am late on a payment and have offered to pay with a different card which they refuse. Because it's not tied to a bank account.

They literally act like they do not hear me. Yet they literally call at least 15-20 times a day. That is harassment! And of course there is no one you can actually speak with concerning an issue of that nature.

I am at a complete loss as to what to do. I will never do business with them again .

I was approved on 1/14 didn't receive my card was told the actual approval date was 1/22 didn't receive the card. Called again was told shipping delays. Get an email it was shipped on 2/6 should've received by 2/17. Today is 2/21 no card again.

Spoke to 3 different people one of which a "supervisor". Can't track the card dont know where it is.... told to wait another "few days" terrible customer service, rude, they speak over you, and repeat the same script over and over without answering questions.

I'm in customer service management and if any of my employees or myself treated customers or clients this way we would be fired.

I wish I could screenshot my phone's call log and post it. 98% of my call log is JUST Credit One. This is every day, Mon-Sun. This is truly harassment at this point. I do not know what to do!

even if I make a payment, the next day they start calling me again. I just want it to stop! Does anyone know what to do???

I called to cancel my credit card with Credit One has I was wishing to get out of debt. I spoke with a representative that told me if I stayed with them she would waive my annual fee. I had paid the card off so I did not have a balance.

Now I am receiving calls, emails and mail stating I owe almost $80 I’m annual fees. I would not recommend this company. I have tried emailing the customer service. address that was provide but keeps coming back not valid.

I'm am filing a complaint on Psy, Jordan, and their supervisor William. They all provided me with 3 different bits of information for the same topic. When I asked William to speak with someone higher up than him he blind transferred me.

Hoping this reaches the necessary individual so the proper corrections can be made. Terrible Terrible customer service. They rush you on the phone, don't take their time to explain things. I mean just horrible.

I have two Visa cards with Credit One, and I'm finished with them, a customer service rep lied on 12/7/2022, per conversation.. 4. I have two cards, going to be paid off by March of 2023. I need to know where to send these cards back, and to get confirmation, that they are closed and paid off.

I have no idea how careless, I was in getting involved with a bank online. Ed Charlotte, NC 28205

November 2022 charges were put on my card. I called crefit one to notify them and they cancelled my card.i asked for them to expedite my replacement card well its jan 1 2023 and still mo replacement card and kerp getting excuses and lies about card..in meantime made 80.00 payment they took 94.95 from account plus charged me 2 second 4.95

Worse company I ever tried to deal with. Cost me more in fees and never used the card. I called to inquire why there was an amount due on my card and found someone had made a purchase but was not me.

I stated I was disputing the charge and wanted the card closed and the negative remark placed against my credit report. They refused and continue to bill me for something I never made.

Every time I try to sign in, it sends me a verification code. When I put the code in, it does nothing. So I try again, then it says my account is suspended because it is the wrong code. Well you sent me the code so how is it wrong?

or it might say can't process requests now, try later. Is this a way to make peoples payment late so you can charge more? This has happened every time I try to sign in. This is crazy!! When I have called customer service, you can't even understand what they are saying.

And they say we can't do anything, just wait a day or two and see if it works later. What the heck is that??? Really? I plan on getting another card and getting rid of this one. Your online service is horrible.

Been 10 days and card not sent out, as stated. Also, when calling customer service, I can't understand them. I think they told me to call back in a few hours, system down

95 from my account I'm trying to purchase something that is time sensitive and not being able to do this I will lose a potential of making $140 so I need someone to do what I was told or I wouldn't have made $154 payment that wasn't due next thing I want to make sure that my account was credited $29 for late fees when I didn't even receive the card until the day the payment was due any help in resolving these matters would be greatly appreciated the sooner the better

I was told that my Credit one card was mailed on Nov 18 but it never was shipped out. Ad of today Dec 1. I still HAVE NOT revived the card ??

VERY poor customer service Not happy

Kathy Kirkpatrick

949-939-5092

I have been trying to unlock my credit One credit card for nearly 2 months now. I was asked to upload my ID and a utility bill and the only utility bill that I had was a internet bill, no one contacted me, I had to contact them for them to tell me that was not an acceptable utility bill, that's when I told them that I have no other utilities because they're all included in my rent so

they asked me to send a copy of my lease and my recent W2, and I did. Again no one contacted me, I contacted them again, all for them to tell me they only got a partial of the document so I sent it again and again no one contacted me I had to contact them again all for them to tell me that the address on my document did not match my account when come to find out on my W-2 the second half of my street name was…

My complaint is there customer service and support. I have tried to loginto my account for a month talked to them on the phone and tryed tech support and still they cant fix the issue. So one of there tech support called me back to try it again .

I told him i cant hear you and understand what you are saying. I am 70 yrs old total death wear hearing aids . He told me will that is your fault not mine,. I would say that is pour customer support and really rude.

In the last six months I have received an offer (per-approved) for a Credit One American Express credit card. When I go to accept and fill in my information, I receive a message stating that my application can not be approved because my existing account was delinquent or had a returned check within the 60 days prior to my application.

First of all, I have not used my Credit One Card since March 2022. 00 on my April 2022 statement, which I paid in full by May 5, 2022. If you would take the time to check my account you would see I am right and it is Credit One that is in error.

I'm getting tired of having my credit score lowered and not receiving a card I should be getting.

Furthermore I am filing a complaint with the BBB, I'll be sending them your letter of denial along with copies of my…

I have had nothing but problems with this card since I got it. It all started because I tried to pay my PHONE BILL! I was told so many different things by customer service it is hard to keep up with it all.

When I started having problems I did everything that I was told to do by your untrained customer service agents. If they said not to use the card I didn't. When they said I could use it I would and still get declined.

I ran out of gas and had to sit on the side of the road with a 2-year-old all because I was told I could use it so I left and went to get gas. After getting there the card was declined again.

Then I stayed on hold waiting for 45 minutes for a supervisor that never got on the phone. My phone goes dead and I was stuck now with no phone. It is now 5 days later and I still…

Credit one Bank has willfully hcaused me and my family severe harm due to Your negligence, Fraud, Invasion of privacy, identity theft, non-disclosure

and could not give me a supervisor, to help out... I payed off my accounts in February this years in full... after my account was payed off... no ur company throws me under the bus, over a small late fee.

And turns me over to the creditors and my scores dropped 60 plus points... I am a disabled veterans on a budget, so I payed off my cards, so I could buy food and gas... I canceled my 2 card yesterday...

Mark Ollendick 676 west rosal ave apache junction az 85120

I paid off my credit card in full on 3/19/22. I used a new bank account. They took the money out right away but put a hold on my card. After awhile I called, and they said they need my back statement with my name and account info and show they took out the $$.

I did that on 4/2/22. I had to call Again and ask why my card isn't working and they said I need to send the Same info and it'll be another 7-10 Business days. Now it's been well over a month and still not able to use my card.

My business truck has been in the shop Waiting to be paid for services and Credit One just keeps letting me down

I was trying to make a payment online but since I lost my primary account card I was try to use the secondary card on file with my account and I didn’t know that they both have 2 different account and routing numbers and they locked it on me and I just paid it I use that for gas for the week

A four customer service, disrespectful,rude not providing a detail information, i whoever in charge you guys need to do something about it need a disciplinary action

I diligently check my account online every month, maintain a zero balance and pay my annual fee of $99 with no complaints. They have a terrible interest rate compared to other cc companies and charge all kind of bogus fees and then claim they never charged it.

I still paid and stayed in good standing. Today, when I went to check for this month, I could not login online and was directed to a customer service number, who told me my account from 2015 had been closed due to inactivity.

This is very upsetting to me; I opened this account in 2015 not because I needed a CC but to increase my credit score. I paid $200 to open this account, they are now claiming I did not, very untrue this is the only CC I ever had to pay to open and same with my spouse's cards, credit one is the only one…

Here it is Sunday morning day of rest right? NO my phone is blowing up 3 calls within the hour starting at 9am coming up as scam likely. 96 I know and my payment is due on the 14th today is the 9th.

I could have made the payment but I decided to pay it on the due date. I asked him why are you harrassing me on a sunday for a payment that isnt even due ? Its just a courtesy call, so how would you like to make that payment today?

ok let me set up a autopay, no you will not I told him ok he said call me on the 14th to make the payment ,no I wont I will pay it online. " What?! you called me I feel like I borrowed money from a loan shark AKA Credit One and their going to send someone to break my legs?

I am very dissatisfied with this credit card company. They systems are not updated! I’ve been calling since Monday to get a balance status letter. It’s Thursday and yet I have not received anything! I’ve been hung up on, or representatives just stop talking and click on buttons.

Every time I call I get a different response. All just for a piece of paper!

I have been unable to sign in to credit One services for 5 days now. That's the only way I had to access my account and I can't view my account information at all because I can't log in due to an error 500

I called to close my account for a card not activated. Lady could not comprehend I had cut up the card. I gave all my info. SSN, DOB, etc. Yet she continued to ask for card information. I simply want the account closed.

After all that she wanted to transfer me to someone else. I advised her to close account. A account never used. Im not sitting on the phone while someone outside the US can not handle a simple request.

A regular employee and also the manager both couldn’t help service me with three or more different problems..the worse customer service I ever experienced..I think I want to close my account for good

I been calling ask for a duplicate Statement because I have not receive it and the representative told me to check my postal service for it. Still they never said we will send you one our could you verified your address they was ask me my birthday and street I grew upon I just want to pay my bill with out the fee add the Fee's would not be on there if I got a BILL

Regina Cobbs-McKinney cobbsr@hotmail.com (773)660-8770

They hold money too long. Even after the clear your payment and their app says you have money available, sometimes they freeze your account

Hello, my name is Debra Jones from New Bern North Carolina. I applied for a Credit one about 4 months ago and I really like the card, but I'm gonna pay it off next month, and never use it again, even though it's helping build with my credit, but

I have never seen a company that you cannot make a payment to. I have had the worst time with be your company, and I'm tired of trying to make my payments. I have tryed to set up my online account so making my payments would be pretty simple, but every time I have tryed they kick me out, it tells me that My Information is wrong, when it's not.

I even tryed to do a payment over the phone and they told me that they could not do that. So I don't know what to do, because everything everything that I have is wrong, so I guess my payment won't get paid…

Who taught your executives about customer service and customer courtesy? Was it Bozo the clown? ). Your people have no clue about how to handle a customer problem. All they know how to do well is read your scripted messages and act like robots if asked a question outside the main issue.

The Lord help us if we have two accounts with Credit One. That's like giving a monkey a loaded machine gun. All your people remind me of micro-chipped cyborgs. Get a clue,morons...

I was checking online to make sure my payment was processed. To my surprise my payment was returned. Upon contacting Capital One to find out why my payment didn't go through I was informed it was because my account was closed.

I assured the woman i was speaking to that my checking account is very much intact and active. She asked me if the bank was BB&T and told her no that my account information I entered when setting up my ACH payment was with SunTrust bank.

She had my correct account number my correct routing number yet Capital One manages to somehow apply my payment to a bank account which I haven't had in some time. The routing number tells what bank its from and my account number tells them where to take the funds from.

How is this my fault ? 00 late fee. This isn't right, I…

I asked for Credit Line increase to $35K and received rejection because: "Credit limit increase is currently not availability because Capital One is evaluating account activity at assigned credit limits."

I have a credit limit with American Express & CITI of $35K, a yearly income of $190K, a credit score of 820, no mortgages/rent on two homes, a 360 Capital Money Market of $114,253.86 (and about to deposit additional $90k within 3 weeks).

I've made numerous calls and nobody can give me a definitive answer as to why my credit line increase was denied. Asked to talk to somebody in the back office (or a computed) that I cant talk to). Response was try again in the future and see what happens.

I spoke to a real person at American Express and received a $5K increase in 24 hours.

I have been…