Dillards

My nephew was murdered supposedly coming our of you store wit items he did not purchase and the your representative show up for court and denounced my nephew death like he did not matter. WRONG

South Park Men's Tailored Business Manager (Toni) was very Rude, Unprofessional, Nasty, Disrespectful & spoke to me ask if my business was not needed or wanted. She said, "Where you buy it, then take back there." Also she does not have any customer service skills. She cannot and should not be allowed to talk to customers like she spoke to me.

00 It was not of the usual quality, and does not stay strong all day like usual. I returned it to the Denton Dillard where I got it, but lost my receipt. It was in the box and very little used.

They would not let me return it and get another one, because it had been opened. How do you know if it's not of good quality if you don't open it? Told them I had a account in store, but made no difference.

Can you not give me credit toward a new bottle? Thank you Gail Bauder

The hiring process was a nightmare. Managers are horrible. The lady that does Customer Service handled everything. Was not paid for orientation was not talked to during it sat with blank screen waiting for Secretary/ Customer service change video. The manager was there and was supposed to be with me.

I think it was my age everyone was under 35 practically I'm 58. I've ran a business and this was humilsting and unprofessional. Really made Dillards look bad Walmart seems more organized.

On Friday May 28, 2021 at about 6:30 PM My daughter and I went to the Orlando, Fl Florida Mall Dillards to make a return and purchase some business casual blouses. ”!!! In a bad mood just like when you have little kids and they are annoying you.

Her approach to my daughter and I was very in innapropiate. Hello this is Dillards a fine store where I had purchased for many years, thats not the way customer service suppose to be.

On the other hand my daughter went to return a dress that I personally bought for her as a gift and did not fit her. The lady question her of why she was returning the dress my daughter explain it was to small on her, for our surprise the lady told my daughter in a sarcastic laugh come on I know you wear it Was this lady kidding us!!!

My daughter just try the dress…

Dillards is one of my favorite stores but I had two bad experiences from their service. Employees are greedy to make commission and they don't care about customers. I am going to share my experiences.

1. May 5 or 6, 2021 during the Mother's Day, I went to Willow Bend Mall in Plano, TX. Two of their employees had rough conversations about who helped me first in the shoes area. The girl said she asked me first for help. On the other hand, the man said he was helping me first. I was so confused on what should I do. Finally the man helped me and he ordered my item. But he had focus on the next customer because he had to make commission. And top of that he forgot to give me back my driver's license when he was going to look at my license for the address to ship the shoes. I went to the store…

Your customer service at your Lake Havasu store was very good. People were very helpful. Without naming names because we do not feel we want to get anybody in hot water, may we respectfully suggest that your employees do not talk about politics to their customers, especially if the customer does not bring it up first.

It is inappropriate in that setting and it makes some people feel uncomfortable and unwelcome.

I just visited the dillards central mall nederland Texas . The outside temperature was 90 the store temperature was at least that. I was standing waiting for family member trying on clothes and was drenched in sweat and I am not a large person.

It’s not the first time I’ve been in there it is stifling. won’t be going back

I went ahead and purchased couple of items at dillards store and the sales associate never mentionwd anything about the return policy and qhen i finally went to retutn the ogems they have said that they do not accept the returns after 3 days. How is a customer supposed tobknow the return policy wothout the sales associate mentioning it

I already wrote a complaint on the Dillards website giving specific details about service. I don't have time to do this twice! Beginning to understand that your company doesn't want negative feedback! your shipping department in Little Rock sucks!!!

I placed an order early Tuesday morning for a blouse for my Mother (Order #624021529). After checking regularly re: shipping, I have received NO notification that my order has shipped. I called the Dillards number (1-800-345-5273 ) to try and find out where my package was and was told that it had not left Little Rock for shipment to USPS. This is ridiculous!!!

It takes 55+ hours to ship an order??? I am a LOYAL Dillards shopper, and I find it appalling and disgusting that your company cannot be more efficient in getting a customer their merchandise. Someone should be made aware of the issues that control shipping at this location, and the inefficiency that results from that facility.

I am quite surprised that your company would allow such disregard for your customer's satisfaction and…

Why is it that all these americans looking and needing a job and here i go to dillards to apply and not one white person works there...this is located at the dillards in tucson az park place mall

My concern is that during this time of Covid-19 your employees was out on furlough without any letter of stating for example ( Due to covid-19 our store will be closed until further notice) , Parks Mall in Arlington, Tx. a letter or email, text would be helpful IN particular my wife since she is an employee there.

Most of the issues can be resolved with a letter or something in order to make simple arrangement's. while upper management still have income we are now down to one income which is mine, arrangement's cannot be accomplished without some form of letter or statement as to why Dillard's is closed.

Last week I bought a pair of pants for $89 and a blouse for $45, plus the tax involved. I took them home and tried on the pants, however, the waist would not stay pulled up and I wished to return them with the blouse that I bought that matched it.

However, when I went to return them they refused to give me my money back, quoting that the tags were not attached anymore and that the pants appeared to be worn. I did not wear the pants other than to try them on.

They not look worn and there was nothing wrong with either garment. I have been a customer with Dillard's for over 45 years, buying most of my clothes there and have never been treated so poorly.

However, I will never shop there again and we'll make sure that everyone I know doesn't either! I spent good money on these garments and…

Just went into the Dillard's in North East Mall, NRH, TX. Was rudely greeted by a girl who clearly didn't want me in her department to begin with while I was browsing in the NYX makeup section. " would have sufficed she turned it into a forceful question.

She seemed really pissed about something. " Ok. So I pay then she starts with treating me like I'm an idiot asking if I know the difference between eyeshadow and lipstick! I'm 23! I think I have a very broad and knowledgeable idea of what makeup is and how to apply it!!!

She really dished it out to me and I'm once again reminded of why I don't come to these pretentious places. I'm not going to be petty and say I will never shop at a Dillard's again but it's recommended that you go in with your defenses fully raised because workers here…

Had an associate "Robert" (tall black hair) the other day be completely and incoherently rude to my wife and I. We gazing sections of the stores looking to find an outfit for our date night when Robert came up to us and asked if we knew how expensive these clothes actually were.

We explained to him that we were looking for a nice outfit for my wife and he gave us such attitude and problems about being able to assist us; it seemed as if he didn't want to be there at all. The whole time he was making remarks about how it appeared we couldn't afford it and we should look elsewhere, despite me carrying a wad of 100's around in the plain open.

I am very disgusted at the way this employee made me feel and Dillard's for not being very welcoming to their customers. I have been shopping at…

I made some purchases on Dillards Canton Belden Village through the phone in August. At that time, there was a gift with purchase on Estee Lauder. Before I made the purchase, the associate promised all the gifts for my purchases.

However, when I received the packages. Most of the gifts were missed. They didnt put what they promised into the package. they were so perfunctory and said I would receive the rest of the packages later. After continuously contacting with them for more than 2 months, I still didnt get my promised gifts.

So I returned all the products without gifts by paying the shipping cost on my own. But they didnt return them and reshipped to me!! It was so disappointing and their behavior was disgusting!! They were cheating the customers. When they need sales revenues, they…

I went to Dillards to purchase a dress for a wedding. I ended up getting a lovely blue jumpsuit instead, however, I was unable to attend the wedding so I brought the outfit back to the store, still in the plastic dress bag, with the tags still on it and receipt in hand.

I was told since it was over 30 days later by a couple of days, I would not be able to return it for a refund. No problem, I asked for store credit instead as I was there with my granddaughter to purchase her homecoming dress.

I was told it was store policy for no refund or credit after 30 days. This outfit was not out of season or discontinued, in fact, there was still a rack of them hanging on the wall so what is the problem with issuing a store credit.

The cashier told me that since the economy was not in good shape…

Dear Caring Manager:

RE: An opportunity for Managerial improvement.

This past Saturday 9/7/19 I shopped at the Westfield Broward Dillard’s store. I made two purchases one for $259.61 (men’s clothing) and another for $68.95 (luggage).

On Sunday 9/8/19 I returned 3 of the clothing items as they did not fit quite right (all labels and pricing still in-tact).

I took the items to the first register just inside the door. The young man that helped me – I would learn later had been on the job for only 1 month - had some difficulty processing the return. It seems that one of the items I was returning was not on the receipt. He commented to me that for that item he would have to give me a store credit for the one item. Apparent to him, it was an item that was perhaps purchased at a different…

Failed to return dress too small within 30 days and can’t get exchange even! Customer service attitude is terrible too! Purchased 3 dresses kept 2 and wanted to return last one but kept forgetting and didn’t know til today have to return with 30 days.

Poor service n my opinion! Should at least b able to exchange to get something can wear!

Dillard's North Olmsted became a nightmare for employees and customers. The worst management ever who created conflicts between its own employees, having some of them as spies or, better said, real chasers for other employees that don't realize they are doing slander,which is a crime.

They put security to follow customers because they "think" are going to steal, people who shop for years and spend high amount of money for this company. Donna McQualich, the bullier of this company who chases, follows, spies and makes slander but management doesn't seem to see something wrong with that.

Dillard's North Olmsted became a nightmare for employees and customers. The worst management ever who created conflicts between its own employees, having some of them as spies or, better said, real chasers for other employees that don't realize they are doing slander,which is a crime.

They put security to follow customers because they "think" are going to steal, people who shop for years and spend high amount of money for this company. Donna McQualich, the bullier of this company who chases, follows, spies and makes slander but management doesn't seem to see something wrong with that.

I rushed to Dillards at approximately 6pm on Saturday evening to purchase a pair of white dress shoes after learning I needed them for church the next day. I had found a pair online and showed them to the sales clerk, Ebony, who said she didn't have them in stock.

" I asked to try on a size 8 Jessica Simpson and she came back, saying she only had a 7 1/2. " I asked to try on another brand in an 8, which she brought out and I didn't like the fit.

At that time she also brought out another pair that I didn't ask for (which I appreciated and told her so), but I didn't like that pair either. She not so delicately took both boxes from me and walked off.

Needing the white shoes, I approached her and said I'll purchase the first pair. At the register, I said, "I think I'd like to try the 7 1/2…

On 4/3/2019 i went to the junior dept and purchased 2 items. Purchased the items with a check, it took like 20 minutes for the clerk to even do that. On 4/4/2019 I took the two items back to exchange them.

One of the items I needed a small, and the other I exchanged it for another dress. , however she kept trying and couldn’t achieve that transaction. The young lady made a call and was explaining that she has done that before but couldn’t get it to go through.

She was talking to someone in customer service who told her to give me a refund slip dated for 4/12/19. I wanted to spend the money in the store wasn’t even allowed to do that. Store located in Crestville Hill, Kentucky.

I also went to customer service which did no good! This is not the fire3st time i’ve Encountered problems in…

Racial Descrimination in Columbus Ga. store by children’s shoe department personnel, young African American clerk, totally ignored and abused a Korean lady, who was very patiently waiting. Waited on at least 6 other African Americans while ignoring the Korean lady.

The Korean lady was totally demoralized, it was a terrible situation. Talked with the store manager, she didn’t seemed to concerned. This is a blantant case of racial descrimination. I pray you can at least investigate!!!

Hello Please look at your online picture of order #0449445644 and look at picture of the dress you sent me I emailed a picture to Stephine per her suggestion. Dress on line is a delicate and soft looking pink with what appears to be white flowers on a soft light grey background.

Dress I received has all bold/overpowering pink flowers on a dark ugly grey background. This is false and deceptive advertising and for this reason I think you should at least exchange it. I understand Stephine states there is no difference in your online picture appearance and the picture I sent, really?. Please review and advise. Thanks

I went to the Dillard’s in cedar hill Texas to exchange some clothes that were too small that I had received as a gift. The women’s department manager Crystal, was rude and refused to listen and even put her finger in my face while I was trying to explain that the clothes were a gift. Don’t go to Dillard’s in cedar hill Texas at uptown mall if you want good service!

6/21/2018 my statement from suntrust had electronic ach debit wells fargo card copmt 1001. on my card it has american express. i called suntrust to check into merchant. i thought these charges were a fraud so i opened a probe into account charges.

after 2 hours of work with the bank and finally saw barely on back of card wells card was embedded in numbers from front of card. i called customer service of dillards and got no help what so ever very rude. charles hembree

On Tuesday 27 february i was at the Dillards store in the downtown Summerlin location in Las Vegas looking at mens suits when the sales person told me that the mens suits are going on sale on Thursday and there will be a substantial discount , so i said i'm going out of town for a few days but will return at the weekend and purchase two suits .

so i returned on Sunday to purchase the 2 suits to be told by the same sales person that the sale is over , i was disappointed having been a long time Dillards customer buying many suits, shirts and ties . wasting my time going back and forth trying to buy suits and being messed about by non caring sales people is not for me and i will not be returning to Dillards . GORDON PATERSON.

I have my Dillard's Bill with payment due on June 21, 2016, Wells Fargo has called me 22 times about my bill to Dillard's. I will pay when I am paid by the school board. I have 20 days to pay, why call me all the time?

Is this good business or bad relations? When I started trading with Dillards and Mr. Dillard was alive, nothing like this would have happened

I have been a teacher in Las Vegas, NV for the past 35 years and when I can afford it, I have always shopped at Dillard's, especially when they used to have 75% off sales. Last year, I began shopping at Dillard located in the Meadows Mall in Las Vegas, NV; they have very good bargains and I purchased nearly my entire wardrobe there. They have a policy of "All Sales Final," which I have no problems adhering. Since my husband knows that I buy my clothes there, he purchased a dress for me as one of my Christmas presents. Since he knows my size, I simply hung the dress in my closet until I decided to wear it.

Today, I put on the dress to wear it to work; it fitted perfectly; however, the zipper was broken! It zipped down, but it would not zip back up. Needless to say, I could not wear it…

August 21st, 2015 at 8:04 Friday night I went into Dillards. I was checking the shoes hoping to find a deal. I found a pair of shoes but was unable to try them due to them being tied together. I did put one foot in them and they seemed to fit. I went to a clerk at Southpark mall and told her I would like to do $20.00 on the dillards and pay for the rest on the debit card. She was a very young pretty lady and I knew she has an attitude that she was better then everyone else.

Her name was Melissa and she said WE CANT DO THIS in a rude way. I told her yes there is a way they did this for me in the shoe department the last time. I will do it but I am telling you that you cant. When I swiped the card she said told you we cant do it. She shows me on the pad there is no option for it. I asked…