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Dressbarn

3.0
48 complaints

Address

933 MacArthur Blvd., Mahwah, NJ, 07430

Dressbarn faces significant issues with rude and unhelpful staff, creating negative customer experiences across multiple locations. Return policy enforcement is overly strict and inconsistently applied, frustrating loyal customers. Additional concerns include product quality deterioration, discriminatory treatment of customers, and operational problems during store closures.

Common Issues

40% (14)
rudeunprofessionalnot helpful
25% (9)
returnreceiptexchange
15% (5)
closingcancelled ordersstore hours
12% (4)
cheappillsflaw
8% (3)
African Americansdifferent treatmentCaucasians

Complaints

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Angela Hobbs

Dec 18, 2016
0

Management is very rude and has no customer service skills. This is at the Arundel Mills Dressbarn location, and the name of the person is Jessica. Thank you for looking into this matter ASAP. It's causing a lot of good people who wants to spend money not to come back.

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Marisela Rodriguez

Nov 30, 2016
0

I shop for my sister who has a broken foot. I go to the Aurora, Illinois store at the Chicago Premium Outlet. I go in pick things out for her and I return what she doesn't like. Every time I return what she didn't like the store manager cashier # 6 seems to process my return.

She is never friendly and today she was even rudder than ever. I don't understand why? I have my receipt I use my dress barn card I shop there a lot. The clothes is not worn?

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Marguerite A Radler

Nov 17, 2016
0

I am a plus size shopper and I was just at Dress Barn trying to find fall/winter clothes. I was deeply disappointed and shocked by the selection. The 'regular size' side of the store has all kinds of beautiful colorful dresses and tops - but the clothes on the 'plus' side are dark, frumpy and boring. Very offensive really.

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Barbara Ehman

Nov 15, 2016
0

I received a nice Dressbarn sweater as a gift for our anniversary. I noticed a flaw in the sweater and returned it to our local dress barn store . They would not take it without a receipt but it was a gift.

They acknowledged the flaw n the tag stating it as a dress barn product but won't take it without a receipt. A gift is a gift and it is their product. All I want is another shirt or sweater no money.

Dressbarn should honor their products and a flaw is a flaw. I'm not asking for anything but for them to back up their product. Is this asking too much? I've told my family to get individual gift receipts for all their holiday shopping so no one has to take a loss if something doesn't fit.

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Nancy Cleary

Oct 4, 2016
0

I have been shopping at dress barn for several years. I have to say within the last 6 months to a year, I find very cheaply made. The jeans are very cheap. I was going to purchase several tops today and fine very thin and cheap.

One of my sweaters was black and all the seems where in white thread, which looked like it was riped. I do not understand the quality that is in store and the prrices are still the same. You need to get better product and keep same prices or lose customers.

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Teresa Thitoff

Aug 28, 2016
0

I was attending my niece's (+ goddaughter) wedding, and she asked me to give Gospel reading at church so I wanted a special dress which I found at the Dressbarn store at Columbus Ohio. It was a Worthington navy blue dress, I then bought shoes and jewelry to match everything was perfect. So the day of I went to put on the dress and to my shock there was a security alert device still attached to the dress. I had no time to bring back the dress that same day.

I am really not a person who complains but this truly upset me and I had to rush around trying to figure out what to wear. I don't wear dresses I was forced to make do. Just please if you shop at Dressbarn make the salesclerk check for these things. And when I took the dress back the salesclerk thought it was funny and roles her eyes to…

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Melinda Klein

Aug 27, 2016
0

In the most recent Dressbarn circular sent to my home titled roz & ali they show and list a pair of shoes. They are number 8. When I went online to order them they do not exist. I went to my local Dressbarn store and they could not find them online or at any other store. What gives?

I checked on the website and there is no good number listed for support! I guess they do not want my business?

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Sonya Jolly

Aug 22, 2016
0

I placed an order at Dressbarn's website and I was not provided a place to enter the promotional code to receive the 15% off.

Also the site stated that shipping was free and I was charged for shipping. When I tried to find a phone number for Dressbarn support, they directed me to an automated support form. It would be great to get some help from another shopper!

Please help me find their number so that this situation can be rectified.

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Gilda Walker

Feb 29, 2016
0

I took a sweater for a return the lady at the Mira Mesa Blvd store refused to take it accused me of washing it even though it had the untouched attached ticket then said I bought at a different store and reused to exchange after she embarrassed me in front of everyone. Never again!

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Susan D Katz

Feb 2, 2016
0

Went to dressbarn to exchange a barnd name that you carry. The fibers separated from the fabric and I didn't have receipt. This was the first time I washed it and there are holes in the rayon garment. The manager was difficult and said there was no way to do anything about this as she couldn't find a lot number.

I do shop there often paying in cash and am very disappointed in your customer service. You had an almost duplicate item in the store! 00 dollars for this garment. What can you do?

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Rosalind Royal

Apr 24, 2015
0

I returned 3 dresses to Dressbarn for a total refund of $162.64 on 4/23/15. The money was to be refunded to my debit card, as of today (4/24/15) money has not been credited to my account. Upon calling about this, I was referred to customer service, they informed me that it takes 3 days to be credited and that is certainly not true in this day and time.

I had also bought a dress at another Dressbarn in a totally different location and returned it for a dress that was cheaper. The refund was credited the very same day, that being the case tells me that that is not true.

My dilemma is this, when I buy something with my card, it's taken from my account immediately. Why can't it be returned to me at same timeframe as its taken from me? This is very inconsistent. The store was #204 and #504. I…

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Anonymous

Apr 7, 2015
0

I bought some adorable jewelry, dresses and blouses from Dressbarn. Collection is simply too good. I get many compliments for the dresses I wear and thanks to Dressbarn for such awesome collection. They really are into the current fashion trends and know what comfort and style means to people.

Keeping in mind this, their collections speak a lot. They have professional, stylish, casual wears with so much of variety to choose from. Sales reps are really very helpful and have shown me all that suits me and my personality and helped me decide the best.

Thanks to Dressbarn I get lot of good compliments from my friends.

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