Electrolux

I bought a fridgidaire refrigerator in August of 2022 from Lowes in June of 2023 it would not freeze water or keep things cool in the lower compartment I called customer service they sent a repair man he said I needed a new evaporator they sent the wrong part now they are telling me the part is on back order going on three weeks and they don't know when it will be available I have been without a refrigerator going on three months now either fix it or replace it or give me my money back I bought in good faith hold your end up

QR1304 on 7th Aug 2022. Special service for place 17 was changed. Please refund QR830 on the 7th Aug 2022was 8 hours in delay (left on the 8th Aug) . Please compensate. Details attached

I wanted you to alert the public of what I believe is a scam that Electrolux is engaging in with their customers. Until a month ago, I enjoyed my recently purchased Electrolux refrigerator. Approximately two weeks ago my Electrolux refrigerator began showing fluctuating temperatures in the freezer and refrigerator .

I called a tech who contacted Electrolux and arrived at the need to replace the control unit. My tech said that he ordered the part but it was not in stock and it could take 2-3 weeks. I immediately called Electrolux and could not get through.

I tried to chat with Electrolux and could not get through. I emailed customer service and received an email that a rep would contact me in three days. A week passed and I emailed the CEO Jonas Samuelson. Elizabeth finally called me and…