Estee Lauder

I have been a frequent shopper at cosmetics store at the Gloucester premium outlets I had walked in the store and was ready to pay for my products when I was told by the 2 salespeople that I was not charged for 2 bottles of perfume in the past. My stomach started turning to knots when they told me that had not rung up the products and there manager had told them to get in touch with me and return them.

I had purchased a lot of products on the president days sale and did not bother to look at receipt. I still have a knot in my stomach and the way this was handled was completely. Humiliating. I offered to pay for the products and was told no.

I am so disgusted with having being embarrassed about something that I had nothing to do with. I was a Clinique and Estée Lauder employee for over 6…

Your employee Caroline a Gallegos , wbeauty consultant, North Dakota is spewing hate against Jews and is committing anti semitic felony. She is representing your company. This Estée Lauder is allowing their company to be represented by her. She should not be working by you.

As a likely suit will follow her continuous anti semiotic attacks that congress has already stated isn’t acceptable.

Problem with applicators supplied with single Pure Envy eyeshadow. They come apart,disintegrate etc I have sent numerous emails regarding this matter Reply they do not stock replacements but go to my nearest stockist of which they are well aware of do not stock these Items.There replies not helpful and extremely disappointed at service

I ordered what I thought was intuition (2) from you and received 2 Estee cologne instead. I want to return these and order Intuition (2). I have called 877-311-3883 three different times within the last 2-3 weeks and they advised me that UPS would be emailing me the label for returning these 2 unwanted (Estee) 1.7oz each colognes. I have never received the return label to be able to return them and order the intuition that I do want.

Please advisee me as to how I get the return label. I'm tired of waiting.

My Order # is 4603543843. my email Address is joann@brookingshomes.com and I need to hear from you as to what you are going to do. I was charged $126.00 for what I don't want.

I placed an order online on Estee Lauder website. Order no: 4101722134.

THERE WERE NO PRODUCTS AT ALL IN THE PARCEL.

When I opened the package/parcel, it had only tissue papers. I FOUND NO PRODUCT, NO FREE SAMPLE and NO GIFT MESSAGE.

I am highly DISAPPOINTED that they sent me just an empty box of tissues.

I purchased a Estée Lauder lipstick - number 401, pure Color Desire, rouge excess, say yes on the 5 February from my local Boots store. This lipstick cost £35,I have never before spent so much money on a lipstick but I decided to treat myself as I loved the Color. Unfortunately it makes my lips very dry and I am unable to use it unless I apply a different lipstick first which isn't ideal as it changes the Color of the Estée Lauder lipstick. Any help would be appreciated. Really unhappy about this.

Kind Regards

Val Priest

First of all Estee Lauder products are very good but their customer service is very poor and as we know if your customer service is poor you loose clients. I ordered an item on 29 November online, the order did not go through properly so eventually got a refund after 10 working days.

I placed an order again for same item on the 2 December only to receive an incorrect item. (not what I ordered and not what was on paperwork in the box) I contacted the customer care and after a drawn out process I was told the correct item is on the way, well it is the 30 December and I have not received my order yet.

The staff at customer care are friendly and polite but when it comes to giving feedback on your query/complaint they fall way short, have to keep phoning back or sending more emails to get a…

I cannot contact estee lauder customer service on line or by phone since I am put on hold indefinitely. I bought bad mascara

Was shocked and disappointed that I was unable to buy refills for my Estee Lauder automatic eye brow pencil. In this day and age where the public is encouraged to recycle, the eye brow pencil goes in the land fill.

I recently bought number 407 pure color liquid lip color at Dillard countryside mall clearwater Florida. I asked the sales associate if this lipstick would stay on she assured me yes it lasts longer and tough to come off. I tried it but found it does not stay on in the least in fact it’s kind of messy I use other Estée Lauder products such as the double wear so I am disappointed this did not meet my expectation. Thank you.

Hello,Two weeks ago i purchased a product at Estee Lauder counter located at the shore mall in Egg Harbor Township NJ (this was not the fisrt time i purchased something, im a regular customer), the same day i made an apppointment for the next day Sunday at 3pm to get make up done because i had an a very important event that night (honestly i am not good doing my make up) the next day i did showed up for my appoitment and

after i waited about 20 minutes i finally got the attention of the person working that day at Estee Lauder, her name is Patty Patrom. She was busy with a customer because it was the week for the annual gifts.

I understand that when they are busy with a client we must wait in line but the fact that she didnt want to greet me with a simple smile it made me feel so unwelcome.…

Just wanted somebody to know that the my experience at the Estee Lauder counter was not pleasent. All i wanted was to return a 47 dollar item that was the wrong color. I did not have a proof of purchase but gave them the credit card I had used to buy the item .

For some reason they could not find it in the system. At this point the the supervisor and two of her coworkers started to make me feel like I had stole the product and they refused to exchange it. I was not requesting for cash back I just wanted a different color.

Until a different girl showed up who recognized me and finally exchanged the product for me. I have never been so humiliated that after this incident Im sad to say I will not be visiting the Estee Lauder counter anytime soon.

Dear Sir or Mam, I am a loyal Estée Lauder customer and I was rather disappointed when I took my invitation for a deluxe sample of Advanced Night Repair face Serum to Boots Inverness to be told that they were only sent 12 samples.

I am extremely disappointed with the company and to be sent a invitation to collect my sample. The invitation even had my name on it. Regards s wright

Have been a loyal customer for many years, I use double wear but lately have noticed the bottles are not full and run out quickly, can’t afford to buy it so frequently as I am a widow on a fixed income. Very disappointed!can you remedy this problem for me please!

I have been using your products for the past 20 years. The color on moisturizers pots have been coming off. I had of it in my eye and had to see a doctor to remove it. The gold color has been flaking really bad.

Ends up all over clothes and face and is a hazard. Please can you get back to me. I'm a loyal customer

I recently purchased some estee lauder products which all in all came to around £115 one of the products was a foundation costing £30 and before I bought it one of the cashiers on the make up part did a match test on my face and assured me this was the perfect shade for my skin. I bought it and got home put some on the next day and it was awful it wasn't my skin tone colour anyway!! I still had my receipt and tried to take it back a few days later and the girl behind the counter refused and was also very abrupt and nasty.

I tried to explain it hadn't been used at all and told her that someone had matched me with totally the wrong colour but she just totally refused. I am a single mother of 2 and can't afford to just throw away £30 on something I could never use!! The only reason I was…

Is there an Estee Lauder complaint number I can call? Did you receive my complaint?

I purchased a concealer and lipstick at Macy's in Lanesboro, MA on Jan. 12th 2016. The concealer is the wrong color and lipstick was way to drying. Needless to say, out of the 50 years using Estee Lauder products I never had any problems with returns.

The sales women said all sales were final and she was not able to do any returns because the store was closing. Is there any suggestions on what to do with the products I can't use. Your suggestion would be appreciated.

I went to the Estée Lauder counter at the Tuttle Mall. There are two Macy's there where the one is not as busy as the other and not much merchandise. When I went to the counter there was no one there to assist. I walked to the other Macy's store inside the mall. The Estée Lauder counter only had one person working it on a Saturday night. The girl working was not much help and seemed to be bothered by my purchase that she made me go to another counter to make the purchase.

There was no personal customer service especially at this mall. When Kingsdale was open, those ladies were very attentive and helpful with expertise. I have been forced to go to the Tuttle Mall because it is closest to my home and I hate it. Every time I go it is very disappointing with the help there as I have received…

Why did they do away with Lucidity Powder And go to a finer powder and a smaller container. It does not work as well on a scale of 1 to 5 on this it would be less than 1 it does not work as well. This is my only complaint about Estee Lauder.