Extended Stay

I check into extended stay on April 5th, 2019, I had 3 rooms reserve the room that I had stayed in with my family was 208, once we had check-in we took our things upstairs and ran back out, for an appointment, once we got back I had gone to the room and notice that the room was not clean, there was trash all under the couch, ketchup packaging under there.

the phone in our room was not working, and the oven was dirty, so I couldn't cook anything. I went downstairs and told the asst. The manager who was working the desk and she told me that she would get someone up there to take care of it.

She also told me that she couldn't move us because they had overbooked and didn't have any more rooms. the room stayed like that the whole weekend. when I checked out I ask to speak to the Manager and I…

I was charged $250. for smoking in a none smoking room. I don't smoke! This was in Clearwater Fl. on Clarion. I live in another state so I can't face to face, so... It is illegal to use unauthorized credit card numbers.

Hope this catch'es up with them. Don't you think corporate would see this action and do something about this. Could this be there standard, gouging the customer? Easy money. Shame on them. Don't stay there!

My complaints: Been staying here for 300 days, - almost no housekeeping - over charging me every week - ceiling almost fell on my head... insulation and all in the bathroom so I had to switch rooms... - management doesn’t manage the place - they are messing with my money - charging each week not done on same day so one week they charge me on Saturday the next on Wednesday - Called coorporate office before had a scheduled time to call me and never did!!!!

I PAY OVER 8000 EACH 3 MONTHS AND I DESERVE BETTER SERVICE THAN THIS!!!!

My stay here has been an horrific experience with awful customer service, even after reaching out to customer relations, I was told to go down to the front desk, which is where the problem originally started!! I would never stay at an Extended Stay ever again!!! This is just unacceptable!!!

At the chino hills extended stay your employee Laura was so rude and cussed at me when I was asking what the master pass was cause the card I had was not working. She told me to get out now.

I was in a emergency situation and I have never been treated so awful in my LIFE. I want something done about this employee or I'm going to report this to the BBA the Better Business Bureau is something is not done about this employee I have never been disrespected so

badly in my life and so I suggest you guys need to do something about this lady or I will report you guys and I'm and I'm seriously not playing and I in whatever you feel that I should be accompanied by or like accommodated for after I had made a reservation they charged my card they told me they didn't but

they did so now I have to…

The satellite tv is Dish and multiple channels continuously go out. The main NBC channel has been out for over a week, with no real attempt to get it resolved. The TV is not even in HD, but a service call could have been easily been made by now and the reception fixed.

When the front desk is questioned, the response is "I don't know what the manager has going on to fix it"

Coming in from miami flordia to support my family in the flordia relay!!! To enter to a dirty room 337!!! I called front desk to inform them of the problem. The young lady at front desk stated that she would write the comment down.

It should be taken care of tomorrow!!! Well i am mad!!! This is not good bussiness!! This is after me cleaning the floor!!!

I stayed 3 diffrent exstended hotels for 3 years and was treated rudley by 4 employees my edarly moms money on her card was stolen 290 dollars my 100 refund was not refuned to me i was lied on by one hotel staff for signing a check for the refund that i did not cash the refund eas sent to another adresss that was not mine i went in to grab coffee and breakfast the hotel staff then retaliated against me and told me not to come back in the hotel for breakfast the staff then mentioned my 100 dollar refund that they new about and

the employees new who i was cause i was homeless abd also paid at those hotels for 2 years some of the hotel staff let some customers check in a room with out paying and the tryed to blame or have other customers confused for fees owed by other customers i talkex to…

noticed on 4th night! OmGod!!! Noone, after telling nasty supposed manager, did Anything to Remove it or file a report!!! * DANGER ZONE!!! N ON!!!!

Drug USE Presence Rampid, insinuation of the SYRINGE filled w BLOOD AnD Narcotics was NOT in MY Room prior to Me POKIN Myself on the UNcapped Blood/DNA FILLED DIRTY NEEDLEBENEATH MY BED!!!! ON My 5th Paid night stay

Stating to me "well that room has(212) was thorouly cleaned....before.YouArrived" omG, relly?! No she t7qm inHorshm, Pa. 19044- DI NOT INCINUATE THE DRUGS/BLOOD FILLED SYRINGE HAE ANYTHING TO DO W MY ARRIVAL?!!!????,!!!!! #PUKING ! SO she wants Police and NewsMedia?! Okay...or a Week Compensation pls. The TRASH Strewn ALL OVER OUTSIDE IS HIDEOUS!

Ok I purchase a room in my name and one of your customer services rep gave a person my room key without my constant didn’t call my room or nothing to get my consent I’m very upset and when I call to confront her about the situation she got very loud and hung up the phone in my face

I want to file a complaint at extended stay America in Fremont blvd Fremont CA.

First of all I want to say that manager at that location was rude and unprofessional. Her name is Grace I believe. We expect for manager to help and resolve issues for the customer. But this particular manager doesn't do that.

She is not qualified to be manager I feel bad for all her staff. Now I don't want to recommend this place to everyone. And the front desk personel lied to us told us that the manager was always busy.

What kind of business are running there. I'm really disappointed. I rather go to extended stay warm springs Fremont CA. The manager over there her name is Kelly Mitchell. She's amazing! She will do above and beyond to satisfy customers.

Wish all managers be like her. Then all us customers…

I have called front office 4 times this morning between 3:00 a.m. till now 8:30 a.m. there is a child or something or someone running back-and-forth since 330 this morning making really loud noise making anything noble vibrate and we have not slept there was no point of renting a Room to rest this is ridiculous I want a refund

I stayed at Extended stay in Chicago/Ohare/Des plaines due to a fire at my residence. My mother ended up passing despite my attempts to pull her out of the house through the flames. I also lost my beloved pet who alerted me of the fire. While at the hotel i was taken by ambulance and hospitalized for several weeks. All my property that i was able to salvage and sentimental items that can not be replaced was in my room. I got out of hospital and called about my property which can not be located. I was told several different reasons what happened to my property. This is not acceptable. Is there any way i can get help getting this property back. If not i believe i should be compensated for my loss. Thank you. I can be reached at 630 854-3056.

Thanks Robert Braschko

Watch your credit card . They will run your card and someone else's card if you don't watch it.

Their billing system is very flawed . My bank is looking into them .

How can you be paid up three nights and come back and charged money you didn't not allocate with no correspondence in question for said amount .

Hey extendestay running someone's card with authorization is a crime .

Accommodations - poor - the temperature could not be regulated and would go from hot to cold regardless of the temperature setting. we had to get an extra blanket to use when the system would kick in cooling and blow cold air and then open the window to help when we started to bake. Kitchen had scars on the countertop and both burners on the stove-top were messed up. the bathroom had an ongoing stream of little flies (coming up from the drain - ??) and by the time we left there were a collection of dead ones on the wall where we smashed them. Since we had housekeeping in, the fact that they did not notice and/or clean them off, is greatly disturbing.

Speaking of housekeeping...horrible as well - besides the lack of bug clean up, she also did not replenish our toiletries and we needed to…

I usually get good service..my mom is 84 and reserved a room. We complained about ac unit making a loud noise. We were told maintenance would come fix it the next day..it was cold here in Dallas..so they offered to bring extra blankets..we had our own...we were cold our whole stay...maintenance never came so we couldn't use heater...horrible stay...for paying 338 dollars for 3 nights...never got fixed.so disappointed...wont stay again .

Was told that I was in the rear by almost 10,000 dollars, I said that was bullshit, I pay every month and next payment is due 5th Jan. I check in to this hotel in September 15th and have paid every month, I am here until March 31 for work.

The manager that was at the front desk I have not seen before today and I have been here 3 months. she did not like me using the word bullshit and was offended. I told her what do you except a person to say when you tell them they owe almost 10,000 dollars.

I said why would you let someone go that long without saying anything. I have not had room service from the time I checked in, and do not want. The room is out dated, the iron was broke, the hair dryer was broke, the refrigerator was not clean, the stove top was not clean.

If I am asked to extend…

I wrote about this incident at hand. I was band from your hotel, because of false accusations made by your employee, who quit after the incident at hand. I requested, you guys contact me so that this situation be resolved. please contact me asap so that this matter be salvaged. Thankyou for reading this letter.

Alphonso Burnett

Checked in to extended stay 8801 perimeter park blvd Jacksonville Florida. Dec 13th 2018 OUR VISIT TO JACKSONVILLE WAS DUE TO WIFE HAVING SURGERY 1 First we had to wait a while before getting help to check in 20- 25 mins with no one in line.

2 We where checked into a room 227 that was already occupied so we had to move to another floor 3 Once we gather all our things and moved to another room 308 we noticed my wife was unable to use bathroom due to toilet not working and major rust around bowl filthy , Another issue was going to sink to wash hands and we where unable to cut water back off due to faucet not working so water had stayed running until maintenance came and repaired .

Also my wife was unable to call her doctor from hotel room due to phone not working . 4 What really done it is…

Extended Stay located on 3103 Sport Ave Cumberland Pkwy Smyrna Ga 30080. I stayed there for a few days I had a suite but the room was full of ROACHES the staff was ok especially Donavan he’s a great guest service agent the manager April seems like she doesn’t know what she’s doing most of the day you go into the office there’s no one in there to assist you.

There giving you prices for these rooms online and as soon as you check in there’s a price change which is more than your expected to pay they have a new system that they can’t work which is so stupid I waited for a long time to be checked in standing and I just had a back surgery a few weeks ago I’m so angry and it’s extremely cold

We have been frequent long term guests over several years here in Frederick. Our complaint is about the TV service. They have DISH TV and it has been nothing but disrupted service every time it rains, wind or snows. As of today we are without any TV again. We are so frustrated and they don't appear to be putting any priority on the matter and it Takes so long to get the problem resolved. We really like watching TV and wish this matter could be resolved in a more timely manner. Your assistance in this matter would be greatly appreciated.

I can be reached at 301 401-8550

First I'll start with saying this I should have ensured I was ready to leave by 11am check out the day I was scheduled to leave. Unfortunately the night before my husband fell very I'll and was up almost the entire night keeping me up as well.

So when his doctor called us to come in that morning we were relieved to know my husband could be seen. The timing however was not a good time since we were no where close to ready by 11am but we couldn't miss the appt.

So I went to speak with the ladies at the front desk about extending our check-out to 12:30. I first spoke to the girl sitting at the front desk, she told me the latest they could give me was 11:30 this even after I explained my situation she stated if it was any later id be charged a another nights rate.

I said "there's nothing…

on the day of October 29th. my wife ad I carried my barber chair to the lobby as I prepared for departure, in the process, the chair fail out of hand, cutting it and spilling blood through out the elevator, Entering the lobby area, my wife and

I acknowledged the receptionist to clean the blood up because we were afraid that someone will slip and fall. the receptionist asked us "was everything alright. k. and we continued about day as we chatted in the lobby. As we spoke in the lobby utilizing the area, Police entered the hotel, saying they got a call about a disturbance.

the receptionist was there listening to our conversation. The receptionist then explained to me, "anytime there is disturbance she must call the police. After explaining to the police, there is no disturbance, they still…

I'm having a problem with the general manager at the stone ridge location taking it upon himself to cancel my reservations. I'm having a problem with the prices changing due to him meddling with my reservation. On more than one occasion he has cancelled my reservation and lied when asked I've been in this hotel for almost 3 months well over 4,000 dollars and they are horrible downstairs.

My room has never been cleaned once in three months after I went to find the housekeeper. Trash in the hallway constantly dog urine on the stairs daily. I have not complained due to the extra kindness of the assistant manager who tries his best to deal with all the issues.

But the general manager is rude and nasty and has his kid helping him with the new couches he ordered. They keep asking me to do a…

I arrived on Sunday August 19,2018 at Extended Stay Indianapolis Northwest 9370 Waldemar Road Indianpolis, IN 46268. My experience so far has been terrible. I am contracted with a Company called STROM, for 6 weeks. We are working at CNH Enterprise in Indianapolis.

Upon arrival of the hotel, I was sent to a dirty Queen size room. I went back to the front desk to ask the clerk to accompany to the room, so i could show her the condition of the room.

She stated she could not leave the front desk, but accommodated me with a King size room at no additional charge. I had no dish pack in my room. I requested dishes and was told I had to be put on a waitlist, because they didn't have any pots.

As I continued to check on the status of my position on the waitlist daily which ended up to be two…

We just checked in @ 5:00pm they charged us $100. Extra which I demanded back they did honor E-mail Confirmation Quote , but the room was Empty of all the Amenities , I had to ask for each & every pieces for the kitchen , I still am waiting for spatulas , pots & Pans because quest service keeps saying they are dirty and

I can’t get them till tomorrow that’s ridiculous we are staying here so we can cook here but we can’t cook if we don’t have the right amenities , that we paid for up front . +. So needless to say been here for a few hours and Very Unsatisfied . & Irritated .

This is not right whatsoever .

Will the corporate office really receive my complaint directly? Hotel stay in Extended Stay America Pittsburgh - West Mifflin, West Mifflin, Pennsylvania from July 31 to August 2 2018 Traveling with my 9 year old grandson, specified a room with two beds.

When we arrived and went to the room, the door was broken, it would not latch or lock. it wasn't, the latch was broken, looked like the whole door frame was twisted. It's hard to believe nobody knew about this, but of course there was nobody available to fix it.

Supposedly she called the manager, at my insistence and still nothing to help except cramming us both into a single bed room. No offer of compensation, grudgingly gave me corporate offices info. Next day someone else offered to try and find a double room, but since we had already…

We are from Florida and for our summer vacation me, my husband and my son planned to drive to New York and back with stops every 6 hours to sleep. We stayed at two Extended Stay hotels. (Or tried to)The first one was in Raleigh NC.

) We didn't have a good experience but nothing that was a big deal. Then we decided to book again in Roanoke VA. (2705 Frontage Rd. NW) a nightmare!!!

First we arrived at the hotel around 10pm super tired, the person at the desk was so lost she couldn't find our reservation; She had to call another person to help her. We'd booked our room with an online service.

She wanted me to cancel my reservation because she said that there were no rooms available for my family, then after 30 minutes finds my reservation and finally she gives me the key to the room. The…

If you want to stay in a horrible hotel chain with African-Americans and their families and friends just hang out at all hours of the night, then this is your hell hotel. I stayed at two different locations hoping that it was just a isolated situation but it was not.

I felt complete reverse discrimination from the thugs that hang out at the parking lots. They take up all the parking spaces for actual quest from their friends and family. I am sure you will dismiss my complaint as you might assume I am a racist but I am not.

But when its so obvious, one cannot help but to scream from the top of your lungs and voice your factual opinion in hopes that it will not fall on deft hears.

Additionally, the Indian controlling management will Nickle and dime you and argue if you slightly challenge…

I have been stating at the melville location. there is a blavk women assist ant manager who works at feont desk at rhe melville new york location she is mean rude and constantly insults me over charges me and cahrges my card without authorization she insulta me calls me at work for stupid things I want to file a harrasemenr letter against her I wany my tax money and want a discount 800 a week is crazy please help me I feel so violted

We recently booked a room through Priceline at Extended Stay of America and our experience was horrible. They treated me and my family like we were criminals.

First, when we arrived 45 minutes prior to 3pm, the manager was very and told us to come back after three and did not offer to assist me further and told me to come back at that time. When we return after 3pm, the older lady in the front office was rude.

We had paid through price line for a double queen and she was giving us a full. We requested to please give us a 2 queen and she just said there is nothing she could do. She said she did not care if we booked with priceline, she said she had 2 full in the top floor but their elevators were out of order.

Interestingly, I saw people getting out of the elevator. I makes me wonder if…

Never got nothing back or even a text back from serious complaint at extended stay off arden in Sacamento or south natomas.

I know 100 percent for sure that a certain employee Chris Allen Ralston as been stealing blankets towels trash bags and food as well. He has also been high on the job which explains his tardiness. he has had sexual relations with other employees as well as with guest.

he has distributed drugs in your facility located at 87th and frontage road in Lenexa, Ks. He has also been taking money from your corporation by means of change. And also scam your system to give free rooms to people he associates with his drug distribution.

This needs to be immediately be attended too. because that property has so much drug traffic its that obvious. plus he let women run a brothel for cash. sincerely Deena

I booked this room to spend Christmas with my son. Upon checking in, the front desk clerk added on a deposit that I was not told about, and also 75 $ pet fee I was not told about. The room was filthy.

I had to go buy Clorox and then go down stairs to the laundry facility and use the only 2 washers that weren't out of order and wash all the linens on the beds because of hairs and stains on them. Blood stains on the mattress pad.

The clerk had made me out a receipt for $100 deposit, and another for 112$. 24. So I do not know what happened to extra money I paid and why it wasn't on my receipt. I was going to ask at the front desk, but here was nobody there.

Both times when I went down. I was supposed to stay 3 nights but the deposits and the pet fees equaled 2 nights stay. I started to…

I got a room today 11/24/17 for a week my first room was room 144 it smelled like urine it had burned holes on the floor wan panties behind dresser under bed make up under bed so toilet didn't work now the put me in room 133 it smell like it had a fire in it it smell like smoke damage the refrigerator is broke it won't close it not leveled it wobble it don't touch floor when turn on the burners to cook it smell like that's were the fire was I used my perks I been a customer's for along time I'm very I'm satisfied and

I will be talking to the front desk and maybe switching hotels this hotel is so nasty and give u guys a bad name

Dirty room from the minute we walked in the room. Sheets had a open straw on them when we turned them down. Had to get new sheets from desk to change sheets ourselves. Just a disgusting feeling to walk in to when you have traveled so far to lay your head dow!

I stay at Extended Stay America -Detroit-Southfield-Northwestern Hwy. I arrived one hour early and asked if you all offer a early check in. I was told by the employee that you don't and I needed to come back at three pm and plus the housekeeper didn't send her any rooms.

I asked if it was anyway she could check and she refused. She was very rude and acting like was a problem for her because I was questioning her. I left and returned at 3:30pm was given keys to room and didn't work.

Went to front desk and she redid the keys and walked to the room 252 with me. Later that evening when returning to the hotel I needed to make some food and I had no dishes. Although there was a sign in the room that stated that the kitchen came with toaster, plate ware and utensils. I had nothing.

The closets…

I called in on saturday to talk to someone regarding my stay and the incorrect information associated with the check out and the wrong amount of days that should have refunded, but I don't feel that it was given any attention. it really makes me upset to think that i could get ripped off even in a hotel!!

the disregard of returning my call like they were supposed to shows the regard you put on your establishment! I will make a few calls and make sure that no one is treated as me and my family, the fact is you care only about making money with no regard to the public!

it could be a great place if you would pay more attention to what goes on there, might even get a 5 star if your customer service wasn't cussing ion the phone while new customers and children weren't standing there listening…

I have called guest relations and have been hung up on, promised free stay, and a phone call back. I got nothing. I just called corporate offices and the operator keeps hanging up on me. I had a terrible experienec with extended stay in May at alittle Rock location.

I was assaulted by another guest, did not have acess to toilet nor a phone in room. I cannot believe this is how business is conducted. I was promised a stay, because I come to little rock often and yet I keep getting hung up on.

I am traveling on Tues Sept 19th and was promised a room so I can see my daughter. I live in New Jersey. I have contacted the local news and am taking my story to the tv if no one wants to help me.

I am a stranger in Arkansas and I cant get any compassion. my number is 609 8284521 my email is…

00 n the bitch ass manager told me file a dispute and not giving me my money back the dumb ass nigga don't even know I have a witness that heard him say he charging everyone a cleaning fee all because they dumb ass rented rooms out for folks to throw party there police was called from what I was told weed smoke every where and they just ride as fuck

I booked a room through priceline express and the hotel Extended Stay America off of Stemmons Freeway in Dallas Texas to night and it has terrible reviews. I want to continue to book through priceline and keep my reservations with them, but would like a different hotel.

I am even willing to pay a different price or upgrade, but I think this is really unacceptable. I have never had this problem before. Again I am not happy with the current hotel and willing to work with priceline to make this right.

Please help me with this. I don't want to have to cancel my reservation and cancel payment through my credit card company.

First I have been here at Extended Stay America for 30 days with another 60 days left on my contract for work, the house keepers don't do sufficient jobs when cleaning my room 312, no pots and pans have been available since I arrived! I find the laundry room and hallways dirty, in fact I have picked wrappers and softeners on floor!

This is probably one of the worst ESA's I have ever stayed in and I have been all over the country and I have stayed in several. 00 plus dollars a day to stay one expects much better service! I have asked to be moved to another room and that has yet to happen!

I am a driver and I use clc card I first went to one Extended Stay and asked if they had a room. I told them I had a clc card and they said for that they had no more rooms so I went around the corner and stop at the other extended stay and asked if they had rooms.

They said yes than I pulled out the clc card and the lady that was working looked at me like she did not want to give me a room. She said that clc was the cheapest card and I should not be able to use it and I will be calling clc to and let them know what happen.

I feel like I was treated like crap and I will not be coming back to other one and I will be letting my company that I am a driver for know not to go to Extended Stay hotels anymore. We have about 40 driver that we have driving this is by far the worst I have ever been…

Im in Rolling Meadows extended stay and simply said your wifi is a joke. I have a very powerful Lenovo pc with built in wifi adapter. This is not my pcs shortcoming. I spent extra money to boost wifi with pathetic results.

I'm sure your management is well aware of this and I feel like I was sucked in moving here. The download speed is like dialup. This is 2016 and theres no excuse for this. Tell me how you will make it better.

I am a stock trader and this is totally unacceptable. Make it better or I will move and never stay at one of your facilities again.

I was at Extended Stay America for 2 days and the accommodation was terrible. We had to get our own dishes at the front desk and the stove did not work. I complain to the front desk. One of the employees there told me what do I expect it's not a 5 star hotel. Then I told her it didn't make a difference I still should be treated as though they are. She persist in arguing with me. The other employees came out and try to accommodate us. But the one employee still kept talking about what she was going to do to me than she persist towards putting her fingers in my face. I than pushed her out of my face. My friend and another hotel guests broke it up. They called the police.

While we were waiting she still was saying when we get outside what she was going to do tome me. Once t the police got…

Thank you for responding to my complaint.

However, a mere I'm sorry does not negate the rude and unprofessional manner in which your Assistant General Manager, Lillie Anderson has displayed with me on more than one occasion. Why you believe there to be a need to put into your apology to me Extended Stay America's Billing & Payment Policy minimizes the inappropriate behavior of your staff and places blame on the guest.

The policy should be posted at check-in, in plain view for the guest to see. This policy was never reviewed with me at check in, nor was I informed that if I didn't abide by the policy the Police Department would be called and that I would be removed from the premises. m.

This led me to call the Police Department to avoid further confrontation with your Assistant General…

Between The months of September and October of 2015, maids came into my room too clean, they requested I leave the room so they could clean. My daughter who was there at the time waited for them to clean got dressed and went to visit me, in the hospital. After she comes back home to shower eat and relax, she notices her laptop and purse were missing from the room altogether. That same day she went downstairs and let the desk clerk know what happened, they told her that the manager would be notified. My daughter left our room a week from that incident to go to the grocery store, she came back and noticed her ps4 and xbox one were missing. Went to the desk clerk on duty and again told them what happened and they were supposed to let the manager know.

When I finally got home from the…