First Horizon Bank

i went at 7/31/2023 @945am to wire a transfer my son needs for closing a house. Nicole W. helped me. I gave her all the info and told her its VERY important that they get this money today. after i went home and show my son the transfer copy , he asked me where is the credit to his account & the account #?

I called Nicole back and at first she won‘t admit she made a mistake but finally agreed she did. ) she didn“t seem to try very hard and never even apologized for her screw up. My son is waiting for the fund at the other end and we are at mercy of this incompetent bank worker who is supposed to know how to do her job!

Nicole attitude and her professionalism really makes me question First Horizon about the people you hired. I am a long time customer and i am so dissatisfied with your bank…

Opened a CD account at the branch of First Horizon at 2504 Poplar mem 38112. I deposited on approximately April 1 100,000 dollars in that account. Went back today with the postcard they sent me to open a money market account for 35,000 and they didn't honor it.

The bank manager came out and looked at me as if I was a criminal. I am highly upset by his lack of professionalism and the offer he gave me that was not close to what the card posted. When this CD is mature, I WILL NOT do further business at this bank.

He should have honored the card as it was within 25 days of first transaction

Treated very rude by teller 2/28/23 at main branch Morristown tn at 3:45pm by third teller position to my left. She is so rude she obviously does not enjoy her job. She did not have time to address my banking issue and made it known that I was taking up her time.

She needs another job elsewhere. I left without my banking business handled. Damage is done so HR do not contact me.

Today(1/12/23) I went to the Kirby Woods location to cash a check. I was greeted and waited to be helped. The Operations Manager assisted me because the tellers were busy. I am not an account holder but I am listed as a POD beneficiary on my uncles account so I was aware of the non account holder fee.

Before she processed the check she asked me was the account holder home and I told her yes. She then grabbed the phone, but before she dialed the number she looked at me with intimidation and asked me again was the account holder home.

This look of intimidation was not of imminent danger, but of serious consequence if things didn't work out perfectly. Luckily my uncle was home and was able to confirm the authenticy of the check. Once she cashed the check I asked her what was the policy for…

Problem 1 - In attempt to reset my First Horizon Bank online account (User Name "West2345") password, I had to receive a verification code per email from First Horizon - none arrived. I called the service tel. number 800-382-5465 of First Horizon and they (I made at least 3 service calls) also could not send me an email, even though I gave the service person(s) TWO different valid emails address for my email.

THERE WAS NO WAY TO ACCESS MY ONLINE BANK ACCOUNT AND THERE WAS NO WAY FOR THE BANK TO COMMUNICATE WITH ME BY EMAIL . Problem 2 - I was told that I would be contacted in 48 hours by someone who would correct the email problem. No contact occurred.

I was again told a 2nd time I would be contacted in 48 hours by someone who would correct the email problem. There was again no contact.…