Fitbit

The quality of the fitbit device is questionable. I am on my 3rd one in 3 years. The last one lasted exactly 3 years, and is under guarantee. I have been waiting for 5 weeks for a replacement and been getting the runaround. Now they are giving me a date 4 weeks later.... that is more than 2 months to get a replacement.

This is the last time I am getting this device. Garmin a million times over!!

I had purchased a Luxe device which stopped working after a couple of weeks. Would only display green / yellow lines. I contacted customer support and was told a replacement would be shipped to me. It has now been a month and no replacement.

I contacted support again and was told I would get another email at some point. Very disappointing experience.

Respected Sirs,

Today on 8/11/2023 at 5.10pm. I received a small package vide Code No. 394E89F70242 with the name is 'F8N421BKCAP" only.

Nothing attached belt and charger. So how can I use.it. Are u making a FOOL ???

Without charger - how can I charge and without belt how can I wear it?

If you send within 48 hours to my addresses otherwise I will lodge a complaint against you at Fitbit LLC 199, Fremont Street, 14th floorSan Francisco CA-94105 to the following address with all chat details.

To, Ms. Cari Fais, Acting Director New Jersey Division of Consumer Affairs 124 Halsey St, Newark, NJ 07102. Email: Askconsumeraffairs@dca.lps.state.nj.us

I want to Band and charger. please send me my register address at the earliest.

I also talk t yur custmer advocate too but nbdy positive…

I received an invitation to upgrade my Fitbit. The offer stated I would get a free Inspire 3 if I subscribed to the premium plan. I did exactly that and I added the code in the cart. When I checked out , I was given the option for monthly payments or a discount on the total amount.

I called about it , I was told to send in screenshot to verify the offer, I sent it to the support dept . I was told because I chose the monthly option they will not honor the invitation. I can't help what I was offered.

I paid for the offer. So the Supervisor, "Evelyn' said there's nothing she can do. I am simply appalled that Fitbit will send offers and not honor them . I only responded. How and why would you bait customers and not honor things your soliciting. That's disgusting and dishonest.

So I told her…

I spent one hour and fifteen minutes with customer service because my Charge 5 Fitbit, that I used successfully for several months, started having problems and also froze the date and time to April. The customer service representative's English was so difficult to understand that every sentence needed to be repeated and words needed to be spelled out. Even the word "Fitbit" was difficult to understand.

This representative told me that the Bluetooth on my phone could pair with only one device. Consequently she had me remove my "My Phonak" app for my hearing aid and one other app. But she could not in an hour and 15 minutes do anything to correct the date and time on my Fitbit. All she managed to do was to remove the Fitbit from pairing mode. She could not reconnect it.

She was not at all…

I have been messed around for over a year just to recieve my refund for the ionic. Every email from them is just filled with lies and misdirection. I've asked for a watch of similar value to be sent to me, just so that I can bring this to an end but it has fallen on deaf ears.

The most message from them claimed that I recieved the refund but after setting them straight and request proof, they have changed their tune, so the wait continues. Shame on you fitbit/Google!!!!!

Atrocious customer service. They refused to send me my refund for the recall watch that can cause a catastrophic burn to the wrist due to a faulty battery. They sent me back and forth from dept. to dept. I would give this pitiful company -20 stars if I could.

If you have a problem with this company they will not help you. Consider yourself warned.

I have used and created data on my fitbit for over a year. I joined a service for weight loss that is supposed to use the fitbit but instead of being able to login, I am locked out of the service.

Now Ive lost my years worth of data and I am unable to recover it. Fitbit has no recovery program UNLESS you can login to your profile. This is a huge problem for customers and customer retention.

Nothing work since you had your changes. I can’t see any of my pass data or my weeks reports or anything. Your system does not work. Why should I have a Fitbit if it does not work. All the challenges don’t work either.

Is there anything that works?

My complaint isn't with the products themselves. I've been a user for years. The workweek hustle, goal day and other challenges provided a fun way to get healthy and motivated. That has been taken away and for what? I always upgraded my device yearly just to compete in these challenges with friends and family. BRING THESE BACK.

Poor customer service. I now reside in Mexico. Mexico abolished DST effective this year. Unfortunately, Fitbit is now using DST for sleep data. This should be corrected for locations in Mexico. Your first chat agent terminated the dialogue less than a minute after it started before I even had time to state the problem.

The second one just wanted to get rid of me. The times I go to sleep and wake up should be correct and not reflect DST in Mexico.

No more challenges or friends to support each other. Google bought out Fitbit. No more fun!!!

I wish I could give negative star. This company is a joke. They do not care your product that you paid for isn't working. They do not care. They have no helpful advice for the problem. My watch won't even connect and refresh to make the time right. Garbage.

Id rather pay out the a$$ for an Apple Watch!!

These fitbit trackers are not worth the money. If you are considering buying one, expect to get one every 13months. Right after the warranty expires they usually stop working. I'm on my 6th one in 7 years. I take very good care of them, my sense still looks brand new, it just stopped working.

I'm switching to a garmin product, according to reviews, the quality is much better!

I had a Fitbit inspire 2 bought me for Xmas and it has burnt my arm

Boo!!! I cannot believe you are getting rid of the challenges and community aspects that made buying an overhyped pedometer worth it. I will switch to an apple watch now, thanks.

The watch never showed correct time called numerous times trying to get it to work all attempt failed by time we wanted replacement was out of warranty they offered percent off the price of new already spent 250.00 didn't have money to spend on a new one they should have done the right thing and replaced it bad customer service telling me we will e mail the decision all they said was sorry but cant do anything will never buy Fitbit again

i have had 2 different Fitbit. both stopped working. the product does not last.

Fitbit owes me money as promised. Original ref. _5005a2NmCvl:ref ]. Case will come up as completed / closed as I have received a replacement, BUT I have it in writing that any money I pay for importation will be refunded.

Email to that matter get ignored, so does Twitter.

Promised refund is not happening.

I purchased a Fitbit hydrate spark Bluetooth smart water bottle for $55 on January 14, 2023. Since the purchase, I have not received the water bottle or an explanation of what the reasoning is. ” They have made promises to fix the issue and resend my order- but days have gone by and I still do not have my order.

Fitbit’s customer service tells me that they will send a follow up email, but they never do and I am constantly left wondering about my purchase. A Fitbit smart water bottle is not a cheap item and as a consumer, I work hard for the things that I want and I spend money on the things that I desire.

I think it is unfair and poor business on Fitbit’s part as to why they can not or will not solve the problem. There is a tracking number for the package but it says “awaiting carrier”…

Brought charge 5 for my girlfriend in December 2021, since then it has been replaced 2 times. Now it broke again Jan 21, 2023 and fit bit told me I was out of warranty. They wanted to give me a 35% discount on a new fit bit.

After complaining for sometime they agreed to replace the charge 5. But I don't want it. I think they are defected if it has to be replaced 3 times in thirteen months

Fitbit cancelling Deezer forcing to CARRY MY PHONE WHILE I AM RUNNING. my whole mission in life is to RUN WITHOUT A CELL PHONE!

This is my second fitbit It only last tops 3 years. It's crappy stops responding and they want you to spend HOURS on the phone to troubleshoot something that you know has been broke or not RESPONDING. They are frustrating to say the least. A piece of garbage.

I will buy one if they can guarantee a watch live more than 3 years

FitBit/Google has started cleaning house on their forum. Anything that appears to be a complaint about how FitBit/Google has handled the release of the Versa 4 and the Sense 2.

They sold the Versa 4 and the Sense 2 smartwatches as next generation when they were actually lite versions of the prior Versa 3 and Sense 1.

They have ghosted any and all calls to "Do the right thing" and open the SDK development section for developers, they have disabled Google assistant, they have disabled the WiFi capabilities, and disabled almost all the third party apps except for a few basic apps.

There have been calls for class action law suits or just a plan out boycott of everything FitBit or Pixel.

I bought a sense 2 smart watch three weeks age. I was disappointed due to ECG measuring function is not working. following live chat recommendation, deleted and re-installed app on my phone.

However, still not work properly.

Versa 2 is unusable. Touch screen is bad and now it will not sync. I have to uninstall the Fitbit app, restart iPhone and Fitbit 4-5x to get it to sync, such a PAIN!!!

Solution to my mom's Luxe not connecting to her NEW Samsung phone is to laugh at her frustration and suggest buying a new phone! Customer service was extremely rude both times she called, and when she stated that the Luxe was a present from her son (me), the rep told her to have me buy her a tablet or new phone.

While he told her to purchase a new $1000 device to connect to a $150 device, another person was in the background laughing. I will be discouraging EVERYONE from EVER purchasing a Fitbit, and with smart watches, there is really no need to have these less than subpar devices.

Perhaps now, when your device is becomming more and more obsolete, is not the time to have such POOR customer service.

My Versa 3 just stopped working. It only shows the time. The battery lasts only 4 hours. The screen came off snd I can see the inside. I sent an email, but to no use. I tried customer services but to no avail..

I tried the forum, but they referred me to a site where I have to pay to get answered. I want to know what I can do to get my watch repaired or get a refund. It is still covered by the 2 year warranty .

I bought the watch on Takealot and received it 4 October 2021 Order number #94441738 Lynette van Zyl

I purchased the new Sense 2 on 9/5/22 along with the premium service. After receiving the product, I decided that it didn't live up to all the hype and wanted to return. I returned the product and it was received back by Fitbit on 10/24/22. Today is 11/30/2022. I still have not received my refund. I have called three times and today (11/30/22) spoke to a manager who indicated the refund has been processed (11/25/22) and I should receive it within another 5 days or so.

Just so you know, if you purchase the premium service, you will NOT be refunded. In order to use your device fully and get all the breakdowns on the device such as detailed sleep, et cetera, you will need premium service. However, when you return the device -- you will not get the refund. So instead of prorating the refund,…

I contacted Fitbit support on Wednesday 26th October, to inform them that my Fitbit had broken. I took a picture with my case number (see image). I placed an order for my Fitbit replacement, but then realised I had ordered a black strap when I needed graphite black, so I contacted Fitbit support again on the same day, who then cancelled my original order and sent me a new email where I could click on the link to reorder my Fitbit in the correct colour (see screenshot). However, there was a problem with the link, which said 'the form has already been submitted', so I could not reorder my Fitbit replacement. I contacted Fitbit support on the same day, who said that they would order my Fitbit for me and I would receive an email confirming this.

I waited until October 28th, and I had not…

I first bought a fitbit versa and after 1 1/2 years, it just went blank (stopped working). Fortunately, I was refunded my money. Now I have a fitbit Sense (which I have owned for approximately 1 year). The watch works fine but I have already gone through 6 chargers. The design is extremely. poor.

I had decided to give Fitbit another chance (after the terrible Versa experience) before conceding to an Apple Watch; but now am convinced that I made the wrong choice in going with Fitbit.

I filled out the forms for a refund for my fitbit ionic in August. I was told it would take mo longer than 6 weeks. I am still waiting and it has taken double that time. I have spoken to various fitbit members on the phone and via the chat function only to be told each time that my refund will be with me in a week or two.

I have tried to complain directly to fitbit but I have been told they don't do complaints only feedback. I don't know what else to do to get my refund.

Better avoid this and go for alternates, please ensure you check if they have Service Centre's in your region before purchase.

I was a Fitbit customer, based in India. My relationship with Fitbit started in 2014 with Surge, loved the product and used for almost six years. Replaced the old Surge with a new one when it started to malfunction. Never dreamt of changing the device. Surge was perfect.

In 2020, I upgraded to Versa 2, the latest then and things continued good. The issue started when I wanted to upgrade to Fitbit Sense 2. I wanted to wipe the data in Versa 2 before giving it to my family members.

Hit the Factory reset option to clear the data, but the Versa 2 suddenly stopped responding. It refused to charge nor switch on after the Factory reset was hit. Promptly reached out to…

I have an Inspire 2 Fitbit and have been extremely happy with this product for losing weight and tracking my health and sleeping habits for the last 2 years. I have been able to sync my fitbit to my dasbpoard via a windows PC computer.

Effective Nov 1/22 Fitbit has discontinued the "windows computer" platform for accessing FITBIT App. It can only be accessed via an Iphone/smartphone, therefore I cannot sync my fitbit to my dashboard which makes my fitbit obsolete and useless. This action discriminates a large portion of the population who: 1) cannot afford an IPHONE/SMARTPHONE/ mthly pymts 2) those visually impaired and/or mobility impaired/technologically impaired to be able to use the above phones 3) senior citizens (all above reasons)

I have been a long term supporter of Fitbit but honestly at this point I’m done and legitimately ready to make the switch to apple. Why you ask? Well first off my fiancé upgraded my charge 2 to a charge 4. Great right? I thought so to!

And then 13 months later it breaks. I assumed it was defective since there was a gap between the band and the face plate when I first got it but I just assumed it the was new design. It broke 13 months later after the warranty was up so I bought a new one.

10 months later the new one broke. I contacted customer service and they sent me a new face plate in December of 2021 and tonight not even 11 months later it broke again. 5 and 2 of them I’ve paid full price for I’m done.

I won’t spend another dime on these products that can’t even last a year. I’m done…

My Charge 5 died about 4 weeks ago. It was 9 months old and had an extended warranty! I have been in contact with support about 5 times. The case number is: 47063725 I was promised a new pebble on the first call and the pebble shipped immediately.

The problem was that a pink Surge was in the package. I was provided with a shipping label to send the Surge to calexico and told my pebble would arrive once the center received the Surge. I noted that the return address on the return label was a Judy Montgomery located in San Francisco.

I called to make sure that Fitbit had my correct address and di not have me confused with another Judy! The assistant assured me that they had the correct address for me, even after I told him I am located in Sacramento and not San Francisco and that my last…

I ordered a Versa 2 to replace one that went defective. The order was placed on the evening of Thursday, Sept 22 with expedited shipping. I received an email on Friday, Sept 23 that my order shipped. When I did not receive it by Tuesday, Sept 27 I checked the tracking number which said the label had been created but UPS had not picked it up.

I called Fitbit customer service on Sept 27 and spoke with an agent who was kind enough to refund the expedited shipping charge but told me I needed to give it a full week to see if it updated. " I called Fitbit customer service again and was given a runaround about UPS not updating their systems.

I was told I need to give it until Oct 4 and call back if I still haven't received it. A…

I was charged for my preorder before it was ever shipped when clearly it state charge will not happen till item is shipped which is a lie on your end. Not happy at all with this whole situation I just want my money back.

In March I received an email, stating that there was a recall for FitBit Ionic watches. They offered a refund and a reduced charge for a new watch. I bought a new watch, assuming I would get a refund that would help cover this cost.

I received a box with a return label to send the Ionic back to the recall department. I put the box in a UPS drop-off box on March 19, 2022. I called the refund line a month later, asking about the status of my refund.

I was told they had received my watch, but refunds were taking a while and to please "be patient". I waited another month and was told the same thing. I called again a few weeks later, and was then told that they had NEVER received my watch.

I asked why I was told they had my watch on 2 different phone calls, and the rep said he couldn't…

I called customer service and Byron M answered my call. He was rude and all the time he didn't mean to help but make the call longer without any help when I asked him to transfer my call to senior or manager because I was not satisfied with his help , he told me NO.

This must be the worst company on the face of the earth. I have purchased not one not two but this is my third Fitbit and it’s not a cheap model my Versa three that I have had for one year and two months just stopped working now I know things happen and

my warranty ended two months ago but why doesn’t this company have a service center where I can pay to have my watch repaired. I was told that my battery is probably gone and that they don’t replace the batteries because it causes other problems with the watch every since interchangeable parts where invented that allowed cars and

other products to be repaired and not replaced now this company doesn’t want to fix my watch at my cost but will other me 35 percent off of another 300 dollar piece of junk I am so upset my daily tracking was a…

I have had an outstanding issue for 4 months and have had no device. I keep getting passed across different advisors and have had 4 separate email trails. Awful!

In May of 2020 I purchased a Charge 4 along with a protection plan. In May of 2022, my Charge 4 broke and and I contacted Fitbit to get it replaced. The Charge 4 was replaced. When I started using it, it seemed that it wasn't holding a charge very long. I tried different outlets and different cords but it only holds a charge for 2 days!! I contacted customer service and they said that my warranty had expired and they couldn't do anything except for a discount on another device! It is true that my warranty has expired, but when they sent the replacement that didn't work properly, the warranty had not expired and I strongly feel they should send me a replacement that works properly.

Sincerely, Gerry Lane gerrylane7@gmail.com 312-933-3606

In May of 2020 I purchased a Charge 4 along with a protection plan. In May of 2022, my Charge 4 broke and and I contacted Fitbit to get it replaced. The Charge 4 was replaced. When I started using it, it seemed that it wasn't holding a charge very long. I tried different outlets and different cords but it only holds a charge for 2 days!! I contacted customer service and they said that my warranty had expired and they couldn't do anything except for a discount on another device! It is true that my warranty has expired, but when they sent the replacement that didn't work properly, the warranty had not expired and I strongly feel they should send me a replacement that works properly.

Sincerely, Gerry Lane gerrylane7@gmail.com 312-933-3606

I sent this to FITBIT

I have been using a PC since 1984. I have been using FITBIT for more than 3 years, I think. Doing 250 steps 12 to 14 times a day for about 3 years has been very good for my 82 year old body. But now I can’t sync my Charge 2 And I can’t set up my Charge 4 as a New Device. I AM TOLD THAT FITBIT HAS SUDDENLY STOPPED SUPPORTING Personal Computers and that I MUST use a tablet or Iphone. Neither of those are available to me! Since FITBIT has stopped supporting me, I would like a refund for my Charge 2 and Charge 4. The best prices I see for Charge 2 are on EBAY for $149.99 and for the Charge 4 is $109 on Amazon. Since FITBIT has decided to abandon me, I would like them to send me a check for $250. If you send me a prepaid mailer, I will send both devices back to FITBIT.…

Had bought one of their $300 devices. Always falls off my wrist. Actually broke, seems like a manufacturer issue will not help me out. Try leaving a review on multiple platforms and you just cannot leave a review about Fitbits products to the unaware customer.

The only place you can I guess leave a review if you want to call it that it's in the community, where people already have bought the product.

First service will not help me leave a review either.

Bought a 250 dollars worth versa 2 from fitbit in December 2020, it stopped working and is out of warranty, instead of helping me fix it, fitbit customer care team gave me a discount code to buy another watch from them, this is absolutely ridiculous. I have spent 250 dollars on this item and it did not even last two years

Fitbit charge 4 broke within year - see attached. Called and received replacement within a few days. Replacement was defective and now making me wait for 2 weeks to replace - case 42624265. I had a heart attack last month and need to watch my heart rate.

By far the worst customer service of ANY company I've worked with. Can not believe this is owned by google! Starting to research new watch as don't believe it will even be replaced.

This is my second Fitbit tracker it is now losing time (not giving accurate time running slow). I have called customer service and have gone through all the rebooting process. 5 years (my warranty is for one year). They offered me 35 pct discount on a new watch.

However, it will not apply toward the new charge 5 that is coming out.