Five Guys

walk out and get in his car. he then put a rolled up bill to his nose and snorted up a white looking substance off of his dashboard before going back inside! ( I wanted to take a picture to enclose but was afraid for my own safety if he saw me taking a picture).

I doubt this is who 5 guys wants representing them in a management position, no less!!

I placed an order at this 5 guys location for pick up and sent my assistant to pick up my order for me. When I opened my burger I immediately realized there was mushrooms in there which I didn’t ask for and as I picked them out, I saw there was also green peppers which I also DIDNT ASK FOR.

to top off wrong ingredients, I also notice there was NO pattie in my burger. Just bread, ingredients I didn’t ask for and lettuce. I called the store and asked to speak to the manager letting her know all this and she told me to come back and she’ll remake my burger.

She didn’t even apologize for their mistake nor offer anything for my inconvenience. This location of 5 guys isn’t that close to me, but once again my assistant was nice enough to take the trip again for my correct burger.

When she got…

I love 5 guys hamburger and French fries Have enjoyed them at several locations in fl. But every time I go to the mt. I told them their hanbugers were usually good but usually had Terable fries.. have great consistent experience at other 5 guys but this one gives your co Bad name. thank youq

Went an bought two bacon cheese burgers today one Lil and one regular the regular looked like the lil one the patty’s were so small on both of them the Lil didn’t even look like a lil was so small was like McDonald’s burgers an didn’t even get cheese I was already home when I opened them and was a huge rain storm or I would of went and brought them back for $23 something dollars for two burgers it was not worth it at all very said the burgers used to be very good and

big I was full eating a half of Lil but ate the whole thhing today I have rciept its in my car

I ordered food through DoorDash three guys and did not receive my order paid for it and was not refunded to not receive my order nothing still waiting would like a refund please

Just bought 41 dollars worth of food to go. so I asked where is the sign that tells you that. There is no sign saying you cannot take peanuts with you after I have bought food. I will NOT be going back to Five guys again.

I do not need to buy food and be treated like that from the manager. Never again

I want to report evince etienne he is very rude and disrespectful doesn’t have manners at all

I want to complain about this rude employee who is very disrespectful and have no manners evince etienne

don’t let faggots work at your stores they are fucking rude and gross

57 I really careful how I ordered because I can’t have certain things so I only asked for lettuce tomato an raw onions !! I’m totally allergic to mushrooms I ask that they didn’t put any on my sandwiches but they did anyway and I didn’t know it so I started eating it I had taste something funny-an weird tasting plus my onions were grilled !!

My tongue has been itching for 45 minutes now I have a slight headache and stomach aches I’ve been trying to reach out to the ward parkway location but I let the phone ring for 5 minutes at-a time an someone would pick up an hang the phone up in my face without ever saying a word I need someone to reach out to me 816-986-9833

Falsely Accused Work Incident Confirmation I Did Nothing Wrong & I Was Told That I Was Not At Fault From Shift Leader Madison Walker & Crew Member Marcel Smith

7th & McDowell Five Guys Store #0568 General Managers Miranda Martinez & Johnathan Hernandez

I Applied to Five Guys Burgers & Fries May 30th, My Application was Received May 31st My Scheduled Start Date was June 8th, 2023 Due To Employee Number May Not Have Been Ready As I Was Told By General Manager Jonathan Hernandez To Come In June 9th, 2023 (Friday) to start and that my employee number should be ready to enter. As instructed to come in June 9th 2023 (Friday) Upon Arrival I was on time and presented myself at the store for 8am. Once I was in back of store to start my shift I over heard General Managers Miranda Martinez &…

I ordered 2 cheese burgers wrapped in lettuce and place in a bowl i also ordered grill peppers, onions,and jalapeños. The burgers was not wrapped and the vegs was not grilled. At this point am done with Five Guys 34 dollars later unsatisfied customer.

Always an issue with my order not done correctly..placed an online in 4-12-203 and once again burgers missing items and fries burnt/overcooked (had to wait for fries to be cooked)…might attribute this to the four male employees talking crap about customers (in Spanish) rather than paying attention to preparing the orders correctly..I pay for my food to be prepared the way I ordered and not missing and burnt/overcooked..what a shame!! Hope this location improves before they loose customers!!!

I made a complaint about a worker who looked really drugged up. We live in Columbus Indiana so it's common here! Anyways my name was blasted at the Columbus five guys restaurant and put online and I have people private messaging me harassing and threatening me.

I was unaware that customers names were released and would be harrassed!

Ordered a bacon cheeseburger and Cajun fries and milkshake and when I got home and started to eat it I found a hair in the fries and ended up throwing it all out.

Had not been to Five Guys (Wayne, PA) in a while and wanted a treat my wife and daughter. Ordered food online, which indicated it would be ready in 7-11 minutes. I got to the store about 15 minutes later and walked up to "Pick Up" area, where two guys were already waiting and didn't look too happy.

No problem, but I wasn't even greeted for at least 5 minutes to which I said pick up for "Don". I was then handed a bag of food for a "John", which I took home, only realizing it was the wrong order when I got home.

My wife then had to call FG to say I was coming back again for the right order. Pretty inconvenient, with no apologies for the inconvenience, etc. I've been a Vice President of Marketing for a major pharmaceutical company and customer service was our mantra.

The food was good but…

Not getting hours was promised 20 hours per week but its usually 13 hours need to talk to a rep as soon as possible 614-626-4579

I like Five Guys... been going to this one since they opened. Caroline St. Atlanta, GA. It was a web order and the receipt (taped to the bag) doesn't have a lot of info on it. One of the things on my order was a large cajun fry. I witnessed the young man with his pants half way down his butt, underwear showing, half heartedly throw everything in the bag, then threw in the fries, then realized it was cajun so he proceeded to dump about a half a cup of seasoning into the bag on top of everything. I asked him about that approach and he mumbled something about it will be fine.

It was the worst Five Guy's experience I've ever had. I seriously dumped a quarter cup of seasoning out of the bag when I got home and that didn't include what was adhered to the fries. We couldn't eat them. They were…

I have NO complaint. I completed the survey with the information on my receipt. Date of service was 02-15-2023. The order number is AABS9LCNACCP. However your survey does not leave an area to identify employees that provided excellent customer service.

I find it important that both management and store supervisors are aware of workers that deserve to be commended. Sadly there are forms (as here) that seek complaint information. Why is there none for compliments? I supervised large groups of employees. The public is quick to complain but slow to commend an employee.

I would like to address two employees that assisted me. These two young men, Ryan and Paul, demonstrated outstanding customer service skills. They were cordial, professional and helpful. I want them and management know, I do…

I placed a simple order from the Five Guys restaurant at SouthPark Mall (4400 Sharon Road) in Charlotte, NC on 1/29/23. We waited over an HOUR for one hot dog, large fries, one lemonade and one bottled water. We were not the only ones who waited an extremely long time for an order.

When we finally received the food, the fries were luke warm at best, and upon handing the lemonade to my 5-year old grandson, he accidentally dropped it. I asked for a replacement lemonade but the worker informed I'd have to go back through the long line.

), it would have been a nice gesture. Needless to say, I was extremely frustrated and disappointed and will NEVER order from Five Guys again. It is beyond unacceptable to wait over an hour for a simple order at a "fast food" restaurant.

My family they buy it from five guys restaurant two cheeseburger and two large fries but they give my family wrong order. They give them bacon cheeseburger and two large french fries as too much salt. We are Jewish people we don’t eat bacon cheeseburger. For the religion and the mistake. They put a lot of salt in the french fries. Then I call five guys restaurant I spoke with the female she’s name Chris I don’t know exactly the spelling for this her name she was nice with me and she said we are sorry for mistake for your order and she said come back we gonna replace your order again then

when I came back to the restaurant to replace my order she was the manager over there. She’s named Kathy . She was very rude. She was very mean with my family and she’s lied to me. She said we cannot…

My family they buy it from five guys restaurant two cheeseburger and two large fries but they give my family wrong order. They give them bacon cheeseburger and two large french fries as too much salt. We are Jewish people we don’t eat bacon cheeseburger. For the religion and the mistake. They put a lot of salt in the french fries. Then I call five guys restaurant I spoke with the female she’s name Chris I don’t know exactly the spelling for this her name she was nice with me and she said we are sorry for mistake for your order and she said come back we gonna replace your order again then

when I came back to the restaurant to replace my order she was the manager over there. She’s named Kathy . She was very rude. She was very mean with my family and she’s lied to me. She said we cannot…

The Gm at the Summerlinn location fires employees for call out for being sick employees have no sicktime and you say you have a employee friendly environment that's a joke your employees should have better benefits not just the gm

Purchased a cheeseburger with ketchup and pickles, it was not cooked properly. Very red in the middle. I have never had this problem at five guys before. I also believe the French fries were not cooked long enough. They weren't as good or salty as usual.

Purchased these yesterday, Jan 29 at Lockport, ny restaurant. I have eaten at several five guys all over the east coast and have never had a bad meal until now. I feel that I deserve a refund for the regular size fries and lil cheeseburger. Thank you.

Cynthia Chapman 100 , Levan Avenue Lockport, N Y 14094

Our meals were poorly prepared. We ordered 4 hamburgers and 2 orders of fries. The hamburger was completely burnt and the fries were 3/4 full. The fries were medium sized and we were extremely short changed. My hamburger was terrible.

This is the first time the meal was so poorly prepared. We were too far away to return the meals. At the prices we were charged, we felt taken advantage of. As bad as McDonalds is, it was way better than the meal we received yesterday at Five Guys. Thanks for your time.

The thing it’s I have two loses I lose mi man and I lose mi daughter on same week an what’s so hard for mi and I don’t go to work on one week and I don’t have no job animore

I was at one of your locations in New Jersey where it was this heavy set female and a slime female all I know is the slime female was trying to fight the heavy set female was telling her to come outside so they can fight when they went back the following day I ask where was the heavy set female they said they let her go I’m not understanding standing when the female with the glasses was the one trying to fight the other lady and

she still have her job us highway 22 has lost an costumer that was so wrong and when I call to get answer for that young lady nobody knows name tags should be giving out because I don’t know the young lady name who started a big mess in that store on 12/2/2022

On December 10, 2022 at 6:15pm m and my husband went to Five Guys. We ordered to go. When we got home with the food and little cheeseburger was missing. I called the mgr at Five Guys and he said I could come back or come in Sunday.

He said that he was going to leave my ticket at the front so the mgr on duty would know what to do. I go that Sunday afternoon to get the little cheeseburger that was left out of my bag.

The mgr was so very rude to me and she said that she was NOT going to give me anything. Well I had already paid for the burger on Saturday. I take complaints from the City of Huntsville all day long and have never treated like that before.

She has no skills in dealing with the public. She also told me that I would have to come back on Monday, December 12, 2022. The little…

Got two small hamburgers one small french fry and one small grilled cheese and it was 30 some dollars. I get home, and the two hamburgers were completely raw on the inside that I had to throw them out. This is my third time sending this so I don’t know if I will get a response.

Picture have been deleted, but I’ll never be back. I was a huge fan.

Last week we decided to treat ourselves to five guys and went to the Amsterdam New York location where we pre-ordered food online. Upon our arrival of took another 20 minutes for our food to be prepared, a short drive home approximately seven minutes, our food was stone cold!

We called the Amsterdam store to complain about our order and we’re offered a $10 credit. 17, $10 did not seem like a fair trade off for food that was in edible. I filed a complaint online which I was very polite about and expressed that in today’s financial world for us to choose to eat out was a treat for us and it wasn’t money we could throw away like we had to do with our order.

A manager responded and offered a full credit for our order. That was a week ago. No money ever showed up in our account. To express my…

This is a compliment I was in your auburn hills store Monday August 29, 2022. At 11:30 in the morning the lady who waited on me was so polite . I will be back because of her kindness. You need more employees like her